Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU? Bus driver refused to let me on the bus

260 replies

tulipkisses · 20/03/2026 17:12

Where I live buses can be infrequent and often delayed due to awful traffic. We also don’t have tap on/off, we have to show the driver our tickets or purchase one as we get on.

I work about a five minute walk from the bus stop. As I got to the bus stop this evening the bus was just pulling away, I checked the app and there was another one coming three minutes later.

It turned up and I put my arm out to hail it. It pulled in, someone got off and I stepped on. The driver refused to let me on because I “should have been on the earlier one”. He said if I walked onto the bus he wouldn’t pull away and would wait for me to get off, and he didn’t care about sitting there for hours to see if I’d stay on. He said he knew I was “only getting on this one for a faster journey” because it was empty compared to the one in front.

I have never experienced this in my life, I have no idea what to do? I have the number plate and I’m considering reporting it but this is just totally bizarre, should I have waited for the one after this one?

OP posts:
PropitiousJump · 20/03/2026 22:25

Was this the driver in question?😁

AIBU? Bus driver refused to let me on the bus
Justanothermum42 · 20/03/2026 22:20

That’s utterly ridiculous! Call the bus company and report.

Emmz1510 · 20/03/2026 22:20

tulipkisses · 20/03/2026 17:12

Where I live buses can be infrequent and often delayed due to awful traffic. We also don’t have tap on/off, we have to show the driver our tickets or purchase one as we get on.

I work about a five minute walk from the bus stop. As I got to the bus stop this evening the bus was just pulling away, I checked the app and there was another one coming three minutes later.

It turned up and I put my arm out to hail it. It pulled in, someone got off and I stepped on. The driver refused to let me on because I “should have been on the earlier one”. He said if I walked onto the bus he wouldn’t pull away and would wait for me to get off, and he didn’t care about sitting there for hours to see if I’d stay on. He said he knew I was “only getting on this one for a faster journey” because it was empty compared to the one in front.

I have never experienced this in my life, I have no idea what to do? I have the number plate and I’m considering reporting it but this is just totally bizarre, should I have waited for the one after this one?

How on earth did he know you didn’t just arrive? It’s like he assumed you deliberately didn’t get on the first one- not that it would have mattered if you had, I sometimes avoid the bus full of teenagers getting on when school lets out because they are all little arseholes lol- just to make his life difficult. Probably thought he’d get an easier route. Completely unhinged. Complain.

Mum28383 · 20/03/2026 22:13

Definitely email a complaint.

We have awful buses that don’t turn up, skip whole villages when they are late, etc. If this happens I spend time at the bus stop writing an irate email to the bus company. They often at the very least reimburse me my fare. Once I flagged down a bus and the driver stopped but insisted I wasn’t at a bus stop (the bus tracker said I was) and he didn’t have to pick me up. I got on anyway and during the journey I emailed the company that they needed to update the driver training because I was planning to take this bus regularly and I didn’t want to have another argument in the future or have the driver refuse to stop for me. I did get an apology from the company and haven’t had any issues at this bus stop since.

Your bus driver was outrageous though.

Sowhatywhaty · 20/03/2026 22:06

Please please report this massive twat ! Did you get your bus eventually ?

Easterchicken · 20/03/2026 21:53

This feels like one of those things that didn't really happen ... Or there's some bits missing from the story

purpleme12 · 20/03/2026 21:41

tulipkisses · 20/03/2026 17:25

No, I have a bus pass.

I think he’s grumpy because he has a relatively empty bus and could probably get through most of his route quite quietly.

It must be this

Of course you should complain

I also had a shitty bus driver today as well. Who wouldn't let me get OFF

I've made a complaint as soon as I got home. I was a bit teary. I mean I know that was just cos I was feeling sad anyway but it tipped me over

LightDrizzle · 20/03/2026 21:37

I’m absolutely incensed for you.

They must have cameras and I’d pursue it relentlessly with the bus operator.

JustMerelyHere · 20/03/2026 21:29

Please report

grumpygrape · 20/03/2026 21:22

Stephaneey · 20/03/2026 21:12

I think he said if she got on he wouldn’t move the bus until she got off?
I’d be tempted to sit on as what would he do when more people got on?

Edited

Maybe I'm being picky but 'I stepped on' says to me she was already on the bus.

Flapjacker48 · 20/03/2026 21:20

OP - how is this true? A bus pulled off which you didn't get and then three minutes later another bus turned up and the driver wouldn't let you on as he said you should have used the other bus?

How did the second bus driver have any idea when you were at bus stop and know you didn't get on the first 🤔

Stephaneey · 20/03/2026 21:12

I think he said if she got on he wouldn’t move the bus until she got off?
I’d be tempted to sit on as what would he do when more people got on?

grumpygrape · 20/03/2026 21:09

tulipkisses · 20/03/2026 17:25

No, I have a bus pass.

I think he’s grumpy because he has a relatively empty bus and could probably get through most of his route quite quietly.

OP, I’m a bit confused.

You said you stepped on the bus then said the driver refused to let you on. You were either on the bus or not and even if you weren't, how would he prevent you from getting on?

How did he think you “should have been on the earlier one” if he was three minutes after that one departed?

ruethewhirl · 20/03/2026 20:46

What on earth?! Definitely report, he sounds worryingly unhinged.

aintallbutterfliesandrainbows · 20/03/2026 20:45

What the fuck?

Stephaneey · 20/03/2026 20:40

LittleBinChicken · 20/03/2026 20:14

This happened to us on holiday in Edinburgh!! Although the guy did take us he was a right twat about it.

Standing outside the zoo in the pissing rain waiting on the bus into town. First bus pulls up and people pile on before us, standing room only. So husband flags down the empty one behind and we move from the back of the first queue.

The driver was a total knob about it (“you should just get on the one in front! I’ll take you this one time but don’t do that again!”) and to this day I don’t understand what his problem was.

Ah was it the airport shuttle? The same thing happened to me outside the zoo! The bus stopped to let people off but the driver wouldn’t let us on. I said someone has just got off or we’d stand but he wasn’t having it! It didn’t look at all busy either. I wondered if it was the airport bus he didn’t like stopping but he spent longer arguing about it!
Edited, just realised it wasn’t the same thing but another driver being weird.

ImGoneUnderground · 20/03/2026 20:36

RodeoClown · 20/03/2026 17:27

I think you have a duty to report it really as he doesn’t sound fit to be driving passengers. He sounds unstable.

Agree with pretty much all of the above, also, most buses have CCTV these days, so this can be checked - report, first by phone asap, & follow up in writing, calmly stating the facts - he shouldn't be in this job if he doesn't even want to DO what he is paid for - also, bad enough for you but what if this is the way he treats a very elderly or disabled person, a young person alone, or someone on their way to a hospital appointment etc. (If not reported then his employers won't ever know what he is like, and it will happen to a very vulnerable person). x

PinkyFlamingo · 20/03/2026 20:36

That doesn't even make sense! He shouldn't be in charge of a bus.

Londonrach1 · 20/03/2026 20:28

That's a very strange response from him so can see why the bus was empty if he refused others... report as he sounds mentally unstable. Just be glad you not in a bus he is driving!

NovaF · 20/03/2026 20:26

Please report it he sounds unhinged. If you google the bus number and route with garage you should be able to find the garage the bus is with and complain to them after (a long time ago I worked at transport for London and this was more effective). Also make a complaint to the bus company this sounds so weird and he is not doing his job of picking up passengers and driving a bus!

lynnie75 · 20/03/2026 20:21

WTAF?!?!? I have absolutely no idea what his problem was. He sounds like a nutjob. Yes. Report him 🤬

LittleBinChicken · 20/03/2026 20:14

This happened to us on holiday in Edinburgh!! Although the guy did take us he was a right twat about it.

Standing outside the zoo in the pissing rain waiting on the bus into town. First bus pulls up and people pile on before us, standing room only. So husband flags down the empty one behind and we move from the back of the first queue.

The driver was a total knob about it (“you should just get on the one in front! I’ll take you this one time but don’t do that again!”) and to this day I don’t understand what his problem was.

dailygrowl · 20/03/2026 20:13

I would report this driver. Make a note of what time you tried to get on at which bus stop and yes, give them the licence plate number. It's his job to let you board the bus and to take you to the bus stop that you need to get to. His comment was bizarre and fails his job description. I live in an area where the buses are supposed to be 30min apart but sometimes they do 20 minutes and sometimes 45 minutes! So I understand how awful it is when a driver simply refuses to let you get on and the bus isn't even crowded- he has no excuse.

(In fact, in London, when buses often can be overcrowded, a bus being not far behind or immediately behind one of the same number and route is SUPPOSED to take on as many passengers as possible to ease congestion for the bus in front. So this driver's excuse is ludicrous.)

LittleMi55Nobody · 20/03/2026 20:11

tulipkisses · 20/03/2026 17:14

Still waiting! Next one is at 25 past, this is what I mean about them being infrequent. They’re either every half hour or one after another 😂

stagecoach by any chance ?

Bloozie · 20/03/2026 20:06

But this makes no sense. If you got on, he’d only have to stop once to let you off. And it sounds like he was stopping at every stop to tell passengers he wasn’t willing to stop at every stop.

Are you sure you understood him properly?

Swipe left for the next trending thread