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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU? Bus driver refused to let me on the bus

260 replies

tulipkisses · 20/03/2026 17:12

Where I live buses can be infrequent and often delayed due to awful traffic. We also don’t have tap on/off, we have to show the driver our tickets or purchase one as we get on.

I work about a five minute walk from the bus stop. As I got to the bus stop this evening the bus was just pulling away, I checked the app and there was another one coming three minutes later.

It turned up and I put my arm out to hail it. It pulled in, someone got off and I stepped on. The driver refused to let me on because I “should have been on the earlier one”. He said if I walked onto the bus he wouldn’t pull away and would wait for me to get off, and he didn’t care about sitting there for hours to see if I’d stay on. He said he knew I was “only getting on this one for a faster journey” because it was empty compared to the one in front.

I have never experienced this in my life, I have no idea what to do? I have the number plate and I’m considering reporting it but this is just totally bizarre, should I have waited for the one after this one?

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Cantona10 · 28/03/2026 12:04

No I don't think mumsnetters are going to "run him out of town", no more than they are going to lynch him. FYO not all phrases are to be taken literally.
And....I don't know how you would get the bus driver's point of view (It might come out privately if an official complaint was made about his behaviour). Meanwhile we can't just rush to conclusions on the basis of what, after all, is heresay evidence.

Commonsensemom · 27/03/2026 20:16

You are definitely not being unreasonable . Horrible element everywhere … had two crazy mad experiences in last year similar to you … don’t know what is going on . Report him absolutely . Music and my church are keeping me sane . Not sure what other people are using …. Taking my employer to court and had to report another to the police . Good luck with it all

Allseeingallknowing · 27/03/2026 18:41

Cantona10 · 27/03/2026 10:41

More idiots who haven't heard the bus driver's point of vbiew!

How could they?

MovedlikeHarlowinMonteCarlo · 27/03/2026 18:32

Cantona10 · 27/03/2026 15:40

Well at least you can see that "one story is good 'till another one's told". I don't doubt the truth of your particular anecdote. Similarly I have had some really positive encounters with bus drivers.....but this doesn't alter the fact that there are some offhand ones out there. The real point here is, as you say, that these threads can be so one-sided. It's the "lynch mob mentality" that I find worrying.

Lynch mob mentality? WTF. You're being utterly ridiculous.

You think mumsnetters are going to find this bus driver and run him out of town?

Cantona10 · 27/03/2026 15:40

Well at least you can see that "one story is good 'till another one's told". I don't doubt the truth of your particular anecdote. Similarly I have had some really positive encounters with bus drivers.....but this doesn't alter the fact that there are some offhand ones out there. The real point here is, as you say, that these threads can be so one-sided. It's the "lynch mob mentality" that I find worrying.

purpleme12 · 27/03/2026 10:51

Of course this is one sided, like and thread on here. No different to any other threads

Unfortunately I've come across some shitty bus drivers sometimes who do things that don't make sense. So to me, this could be plausible.

I just made a complaint about a bus driver who wouldn't let me off last week. I had response and they didn't just rebut the complaint so they obviously thought it was a valid complaint. Said they'd do a full investigation with the depot and interview driver but I wouldn't get to know the outcome because of gdpr. I've no idea if this bus driver will just lie or they'll be able to have cameras to back it up but I know I was telling the truth so I can only hope the bus driver gets told off because it was pretty shitty.

Cantona10 · 27/03/2026 10:41

More idiots who haven't heard the bus driver's point of vbiew!

Cloudysky81 · 26/03/2026 11:36

I had this once with a bus in London. He let me on, just spent a while berating me for being entitled.
I never quite understood it, I probably should have reported it, but bit confused/shocked.

Fukadoodledo · 26/03/2026 09:59

No you are not being unreasonable the bus driver was being complete arrogant pig to put it mildly. Report the idiot.

Cantona10 · 25/03/2026 18:07

Sunnyxo.....with reference to my earlier posting....have you heard the bus driver's point of view? I suspect not, and yet you sound convinced that this bus driver should be castigated. Frightening to witness this herd mentality!

Sunnyxo · 25/03/2026 13:10

I’d be fuming. Defo report. Although may be a good thing for your personal safety that you got another one as the man does sound unhinged

Cantona10 · 23/03/2026 18:55

One story is good until another one is told. I suspect this may well apply here and 98% of you are falling for it! Let us hear what the bus driver has to say.

fellupthestairs · 23/03/2026 16:24

CANCEL THE CHEQUE

Charmian1957 · 23/03/2026 14:09

You report. My first husband. Many years ago worked as a bus driver & my late finance was also a bus driver. That is definitely not acceptable behaviour. Complain & do not get fobbed off. Good luck.

Ronnybabes · 23/03/2026 10:55

How about giving us an update OP.

Retiredfromearlyyears · 22/03/2026 20:58

You should have refused to get off and phoned his garage directly. That might be an old person or a child next time.

PeachShaker · 22/03/2026 19:21

Ridiculous and rude of the driver and so what if you’re waiting for a faster bus, often do, after all that’s what the direct motorway bus is for.

in fact the other day two number 24s pulled in and the driver of the second (shiny new electric bus) grinned that he and his shiny bus had been selected (by my 7yo child)

WiddlinDiddlin · 22/03/2026 19:10

Allseeingallknowing · 22/03/2026 14:33

Why are you saying this?

Because this poster is troll hunting, which is against the rules, suggesting the OP has made this up because they've never personally experienced bus drivers being twats. In some peoples worlds if it didn't happen to THEM, then it can't possibly have happened to anyone else either.

Lilacblu · 22/03/2026 15:50

..???... 🤨🤐

Allseeingallknowing · 22/03/2026 14:33

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

Why are you saying this?

T1Dmama · 22/03/2026 13:17

Last April I vivacities London with my 14 year old daughter…. We spent 3 days there and walked everywhere! Covering about 35,000 steps each day… on the final day with our luggage in tow we decided that after a day of walking miles we’d hop on a bus back to the coach station to take us home… we hop on and I ask for an adult and child… he said something about not selling child tickets.. (I’ve no idea whether that’s normal in London??) so I say ok two adult singles please….. he took for one adult and then said we had to pay separately ….. ok fine…. So I present payment card again and he says ‘no you have to use a different payment card ?!)
LUCKILY my 14 year old has her own bank card…. But I’d assume lots of kids wouldn’t! …. Anyway to start off with I stood firm and just said I don’t have another form of payment why couldn’t he just have taken for both together ?!…. He then said something that if I wasn’t white British would have been taken as racist…. He said ‘This is how we do it in England!!’…. I laughed and scoffed that I’d lived in England ALL my life (48 years) and it definitely isn’t how WE English do it!
I sat and seethed for the whole journey…. What is it with these male bus drivers
that makes them think they’re better than their passengers ?!
I was too tired at the time to complain, plus didn’t know the system in London, the bus route or number so couldn’t pin point the prick…. But armed with the reg plate I’d be 100% complaining and suggesting they send him on some tedious customer service training - or for a mental health assessment!!

T1Dmama · 22/03/2026 13:05

tulipkisses · 20/03/2026 17:25

No, I have a bus pass.

I think he’s grumpy because he has a relatively empty bus and could probably get through most of his route quite quietly.

Yes but surely empty or not he still has to stop at each bus stop and wait till the time he should be there?! He can’t be early to each stop and just drive by?

Anyeay I too would’ve got on and either held him up till the next one due then hopped off and got on the next one, feeling satisfied you’d delayed him!!… OR like others have said got on and called the company within ear shot of him and told them he was refusing a lone female with a bus pass entry onto his bus and expecting you to wait another half hour for the next bus just because he wants an empty bus!!

I’d also question his sanity!
Definitely complain and going on social media and tagging the bus company is a must too!

Please update us.. Did you complain and what’s the outcome? @tulipkisses

Oldwmn · 22/03/2026 12:35

tulipkisses · 20/03/2026 17:12

Where I live buses can be infrequent and often delayed due to awful traffic. We also don’t have tap on/off, we have to show the driver our tickets or purchase one as we get on.

I work about a five minute walk from the bus stop. As I got to the bus stop this evening the bus was just pulling away, I checked the app and there was another one coming three minutes later.

It turned up and I put my arm out to hail it. It pulled in, someone got off and I stepped on. The driver refused to let me on because I “should have been on the earlier one”. He said if I walked onto the bus he wouldn’t pull away and would wait for me to get off, and he didn’t care about sitting there for hours to see if I’d stay on. He said he knew I was “only getting on this one for a faster journey” because it was empty compared to the one in front.

I have never experienced this in my life, I have no idea what to do? I have the number plate and I’m considering reporting it but this is just totally bizarre, should I have waited for the one after this one?

Report it. Driver completely unreasonable

browneyes77 · 22/03/2026 10:54

Report him!

My Dad used to be a bus driver many moons ago and he would never have done this.

This bloke sounds unhinged or he’s just a lazy arse who, like you said, was hoping to get through his route easily with few passengers.

ForNoisyCat · 22/03/2026 10:51

tulipkisses · 20/03/2026 17:12

Where I live buses can be infrequent and often delayed due to awful traffic. We also don’t have tap on/off, we have to show the driver our tickets or purchase one as we get on.

I work about a five minute walk from the bus stop. As I got to the bus stop this evening the bus was just pulling away, I checked the app and there was another one coming three minutes later.

It turned up and I put my arm out to hail it. It pulled in, someone got off and I stepped on. The driver refused to let me on because I “should have been on the earlier one”. He said if I walked onto the bus he wouldn’t pull away and would wait for me to get off, and he didn’t care about sitting there for hours to see if I’d stay on. He said he knew I was “only getting on this one for a faster journey” because it was empty compared to the one in front.

I have never experienced this in my life, I have no idea what to do? I have the number plate and I’m considering reporting it but this is just totally bizarre, should I have waited for the one after this one?

sounds like a rude driver from Metrobus - they all do whatever they want!