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Putting an a house offer has become such a hassle

121 replies

AvacadoChic · 12/03/2026 21:24

I've moved house several times over my life, the most recent about 7 years ago. I've been looking at a new place and expected the process to be the same as always but this time around it's dragged on and we haven't even got as far as putting an offer in yet.

We saw a house, and phoned the estate agent with a low offer. The estate agent got back to me by email the next day and said that I have to fill in a form with a lot of questions and documents to upload. I didn't have time to look at the form until the following day and then I saw that it would be quite time consuming, so emailed back asking if they could get an idea if the offer would be accepted, as it was a lot of work if the seller would say a flat out no. The eatate agent refused but said that we didn't have to fill out the form, just send him some documents. I sent the documents and the he replied asking for more documents. I've sent those and I'm waiting for his reply. This process has taken more than a week and I don't have any idea if the seller if willing to accept low offers. It would have taken them 30 seconds to ring up the seller to see if he would even entertain our offer. It just seems such a pointless waste of time.

In the past, I've always put in an offer overr the phone and only when it's accepted does all the paperwork begin. It's a lot of extra work for a house that I might not even get.

OP posts:
Tessasanderson · 13/03/2026 12:47

I sold a house recently. I instructed the estate agent not to bother me with any bids/offers that werent proceedable. Your offer isnt even an offer unless you have answered those questions from the estate agent. The fact you cant even be bothered to do it makes it even less of an offer.

I was selling a house. I wasnt wanting to be sat going backwards and forwards with dreamers wanting to see how low i would go in an imaginary negotiation.

House sold, got what i wanted and the buyer was as good as their word. All done in less than 6 weeks.

Mosman2020 · 13/03/2026 12:46

AvacadoChic · 13/03/2026 12:42

No, because the weren't going to accept my offer anyway. A 2 minute call saying "Hi seller, would you accept an offer of x?" "No not a chance" is a far qucker way of doing it than 10 days of email exchanges and different documents being submitted. Who has benefited from the estate agent gathering many documents from a buyer that the seller will reject anyway?

Well, you’ve benefited to be fair because then when you want to put the next one in, you’ll be ready

Mosman2020 · 13/03/2026 12:45

DappledThings · 13/03/2026 11:48

As a vendor I would far rather know exactly what interest there is and at what level asap. If someone's offer was being withheld from me so I couldn't evaluate it because of a load of red tape I'd be pissed right off.

But it doesn’t matter what the interest level is. I could be interested in buying your house but if I haven’t got any money, there’s no point in me being interested is there? See what I mean
All this messing around in the market just creates extra work for people, including you

AvacadoChic · 13/03/2026 12:42

sunsetsites · 13/03/2026 10:24

Proving the offer is actually proceedable isn’t really a time waste though. An offer that turns out to be rubbish because X Y or Z is lacking a week later is pointless.
If it’s taken you 10 days to pull together the basic information you needed then that’s really your own doing, this is all stuff you will need during the early stages of the process. You’ve wasted your own time.

No, because the weren't going to accept my offer anyway. A 2 minute call saying "Hi seller, would you accept an offer of x?" "No not a chance" is a far qucker way of doing it than 10 days of email exchanges and different documents being submitted. Who has benefited from the estate agent gathering many documents from a buyer that the seller will reject anyway?

OP posts:
Catza · 13/03/2026 11:48

Mosman2020 · 13/03/2026 11:44

Literally that.
it would appear that many of you haven’t kept up with recent changes in the law and the procedures for buying houses and many of you have been educated on this thread as to what you’ll need to do going forward. that’s a good thing

Were these changes introduced in the last two and a half weeks? Because that's when I last put an offer on a house.

Can we have references to the law you are referring to? Any references to the "procedures for buying houses"?
The only recent change I am aware of is that EAs are now doing AML checks but where does it say that they have to do them before the offer is accepted?

DappledThings · 13/03/2026 11:48

Mosman2020 · 13/03/2026 11:44

Literally that.
it would appear that many of you haven’t kept up with recent changes in the law and the procedures for buying houses and many of you have been educated on this thread as to what you’ll need to do going forward. that’s a good thing

As a vendor I would far rather know exactly what interest there is and at what level asap. If someone's offer was being withheld from me so I couldn't evaluate it because of a load of red tape I'd be pissed right off.

Mosman2020 · 13/03/2026 11:44

sunsetsites · 13/03/2026 10:24

Proving the offer is actually proceedable isn’t really a time waste though. An offer that turns out to be rubbish because X Y or Z is lacking a week later is pointless.
If it’s taken you 10 days to pull together the basic information you needed then that’s really your own doing, this is all stuff you will need during the early stages of the process. You’ve wasted your own time.

Literally that.
it would appear that many of you haven’t kept up with recent changes in the law and the procedures for buying houses and many of you have been educated on this thread as to what you’ll need to do going forward. that’s a good thing

Unorganisedchaos2 · 13/03/2026 11:33

When we were looking 2 years ago, they were very relucent to let you view unless your house was on the market. They wouldn't present an offer without an offer on our house and an agreement in principle from the mortgage company and ID checks etc, it still took 2 weeks for the house to be changed to to "under offer"

A colleague was refused a request a view a new build until they had an assessment with the developers advisor despite having a mortgage agreement (I think this may be illegal...)

On the flip side I seemed to have every Tom, Dick and Harry pass though ours, some were very obviously in no position to buy. Its infuriating.

fashionqueen0123 · 13/03/2026 11:30

AvacadoChic · 13/03/2026 10:17

Well the estate agent finally accepted all my paperwork and sent the offer to the seller. Less than 5 minutes later, the seller said the offer was too low. That was a massive waste of 10 days of everyone's time for something that could have been resolved in under 5 minutes. It's not just my time they are wasting, the estate agent has wasted so much of their own time. Imagine if every house gets 10 offers, only one can be accepted so the estate agent is spending ten times the amount of time needed on this. It's such an inefficient way to work.

What a complete farce

fashionqueen0123 · 13/03/2026 11:27

Catza · 13/03/2026 10:27

Wouldn't a simple question by EA suffice?
When I rang to ask for a viewing, they asked me what my situation was and I replied that I had x amount of deposit, a mortgage in principle and no chain. That's all they needed to know to establish whether my offer was "proceedable".

Same. That’s what happened when I bought my house

fashionqueen0123 · 13/03/2026 11:25

Mosman2020 · 13/03/2026 09:10

You’re literally wasting peoples time.
They’ve told you you need to show it now to proceed with that Estate Agent which is excellent practice. I applaud the Estate Agent.

What are you on about?! No one has told me anything

TheDandyLion · 13/03/2026 10:54

Not only is it a waste of everyone's time. But as a buyer I wouldn't be happy handing out bank statements and id docs to numerous estate agents just to find out an offer isn't accepted. They must collect thousands of people's personal information for little reason and wouldn't trust their practices to be robust enough to remove the data when it's no longer needed - when the offer is rejected.

I was more than happy to provide it all for the memorandum of sale to be produced but not before I knew seller was happy to proceed also.

CautiousLurker2 · 13/03/2026 10:43

Am stunned that EAs are asking people to pay a viewing fee! Outrageous.

Some EAs are a law unto themselves. Am increasingly grateful we were dealing with such an approachable and efficient one recently.

sunsetsites · 13/03/2026 10:42

Catza · 13/03/2026 10:38

It isn't. If and when the offer is accepted. That's when legal requirements kick in.
Offer accepted, the house stays on the market until legal checks are complete. The property I am buying was on the market for further 24h while EA was reviewing my evidence, only then it was marked as SSTC. The seller could have continued doing viewings and receiving offers galore at their leisure.

They could have but they didn’t, and they didn’t have to.
Personally I was not interested in hearing or entertaining any offers where the potential buyer couldn’t supply their evidence with the offer rather than after. It’s a waste of my time and I can dictate the terms of my own sale.
Clearly the seller and EA in OP’s case felt the same.

CandiedPrincess · 13/03/2026 10:41

We also had to provide proof of funds before the agent would put in the offer, what an absolute palaver.

CautiousLurker2 · 13/03/2026 10:40

sunsetsites · 13/03/2026 10:29

Why would a question suffice? It’s a legal process, people lie all the time. You have to prove thing all through the process, being able to prove your situation if you want to purchase a property really shouldn’t be a big deal.

Because the legal/financial checks need to be done after the offer is made/accepted by the solicitors acting for both parties anyway, and is not avoided by adding this additional step - so its quicker just to ask the question and advise them that they will need to evidence their position within a certain timeframe of an offer being accepted. Advising them of this means that they can start lining up the paperwork while the EA proceeds.

As a vendor I want to reduce the number of people traipsing through my home while it’s on sale - if there is a viable offer being made I want to know sooner. I can accept it on the condition that the offeror’s position is validated within 72 hours and decline to take my property of the market until a solicitor has been instructed. This latter path is the one taken by the vendor and EA when buying a property a few weeks ago.

We thought as cash buyers it would be quicker, but in fact it just presents different hoops to jump through (the money laundering ones, specifically).

cupfinalchaos · 13/03/2026 10:39

Babymamamama · 12/03/2026 21:47

Yep. It’s outrageous isn’t it. I viewed a property the other week. Estate agent wanted me to provide proof of funds. Ie email screen shot of my finances. So nosy! Lots of forms to fill. Pay an admin charge to place the offer. And put pressure on me to make best and final offer by the next day with no chance for a second viewing. I told them to stuff it because I’m not prepared to be pressured like that. Also they wanted to know if I wanted to write a short piece to the vendor. I honestly laughed at that. I’m a cash buyer what more would they need to know? I’m not asking the vendors to stay there and co habit with me so what on earth would they need to know apart from if I can afford it. It was unbelievable! Happily I don’t actually have to move but just this experience puts me off dealing with agents at all. I told the the agent good luck with dealing with your buyers trying to cobble together their mortgages- come back to me when those fall through if they do but I’m not jumping through your hoops like this on your time scale. I miss the days when a simple verbal offer sufficed to get the ball rolling.

No chance for a second viewing?! I try on a pair of shoes twice before I buy. And wanting to see proof of funds😂 I’d just slip a not through the vendor’s door and do a private deal.

Catza · 13/03/2026 10:38

sunsetsites · 13/03/2026 10:29

Why would a question suffice? It’s a legal process, people lie all the time. You have to prove thing all through the process, being able to prove your situation if you want to purchase a property really shouldn’t be a big deal.

It isn't. If and when the offer is accepted. That's when legal requirements kick in.
Offer accepted, the house stays on the market until legal checks are complete. The property I am buying was on the market for further 24h while EA was reviewing my evidence, only then it was marked as SSTC. The seller could have continued doing viewings and receiving offers galore at their leisure.

sunsetsites · 13/03/2026 10:29

Catza · 13/03/2026 10:27

Wouldn't a simple question by EA suffice?
When I rang to ask for a viewing, they asked me what my situation was and I replied that I had x amount of deposit, a mortgage in principle and no chain. That's all they needed to know to establish whether my offer was "proceedable".

Why would a question suffice? It’s a legal process, people lie all the time. You have to prove thing all through the process, being able to prove your situation if you want to purchase a property really shouldn’t be a big deal.

Catza · 13/03/2026 10:27

sunsetsites · 13/03/2026 10:24

Proving the offer is actually proceedable isn’t really a time waste though. An offer that turns out to be rubbish because X Y or Z is lacking a week later is pointless.
If it’s taken you 10 days to pull together the basic information you needed then that’s really your own doing, this is all stuff you will need during the early stages of the process. You’ve wasted your own time.

Wouldn't a simple question by EA suffice?
When I rang to ask for a viewing, they asked me what my situation was and I replied that I had x amount of deposit, a mortgage in principle and no chain. That's all they needed to know to establish whether my offer was "proceedable".

sunsetsites · 13/03/2026 10:24

AvacadoChic · 13/03/2026 10:17

Well the estate agent finally accepted all my paperwork and sent the offer to the seller. Less than 5 minutes later, the seller said the offer was too low. That was a massive waste of 10 days of everyone's time for something that could have been resolved in under 5 minutes. It's not just my time they are wasting, the estate agent has wasted so much of their own time. Imagine if every house gets 10 offers, only one can be accepted so the estate agent is spending ten times the amount of time needed on this. It's such an inefficient way to work.

Proving the offer is actually proceedable isn’t really a time waste though. An offer that turns out to be rubbish because X Y or Z is lacking a week later is pointless.
If it’s taken you 10 days to pull together the basic information you needed then that’s really your own doing, this is all stuff you will need during the early stages of the process. You’ve wasted your own time.

Janey90 · 13/03/2026 10:22

I have also known of people literally knocking on the door of the house they wanted to view, saying "we can't get past your estate agent"

Babymamamama · 13/03/2026 10:22

Sorry OP that is so frustrating. I’ve just checked and the house I viewed some weeks ago and was pressured to make a best and final on with no second viewing allowed is still on the market with no under offer indication. So there was no reason to be so pushy with me. I think EA are shooting themselves in the foot trying to operate like this. I feel like putting a note through that door telling the owners I WAS a genuine buyer but was put off by their EAs.

DappledThings · 13/03/2026 10:20

AvacadoChic · 13/03/2026 10:17

Well the estate agent finally accepted all my paperwork and sent the offer to the seller. Less than 5 minutes later, the seller said the offer was too low. That was a massive waste of 10 days of everyone's time for something that could have been resolved in under 5 minutes. It's not just my time they are wasting, the estate agent has wasted so much of their own time. Imagine if every house gets 10 offers, only one can be accepted so the estate agent is spending ten times the amount of time needed on this. It's such an inefficient way to work.

That is completely mad. Nobody benefits at all from this ludicrousness. That's 10 days the vendor has lost as well of not knowing what offers are attempting to come in so they can think about possibly lowering their price.

Babymamamama · 13/03/2026 10:17

I am so grateful to this thread. It can prepare me for what may lie ahead for me. So I don’t get triggered. I’m thinking in areas where the market remains somewhat buoyant EA are putting all these checks in place from the off and maybe where markets are slower they can afford to take time and get info assembled after offers are made verbally without a plethora of forms to fill just to be allowed to make an offer.