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To complain to school or leave it be

90 replies

Receptive1 · 09/03/2026 21:08

Child has anxiety and a number of other health issues going on - waiting for diagnoses. Managing school but barely, she’s very dysregulated after it. School have been supportive but it’s a huge school and there is little time to do 121. Today she said she ate her break in the toilet as outside felt too noisy, the school have a strict policy you can’t come inside during break or lunch. Some girls found her, reported her and a teacher came in and told her off saying it’s unhygienic to eat in the loo. Obviously yes, but my heart hurts for her as there was just no empathy shown. No one chooses to eat in a toilet, the only time people do is if they are struggling so I’m pretty livid at this response. Do I email? I feel like I all I do is email about issues and I am tired of fire fighting it all.

OP posts:
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fashionqueen0123 · 12/03/2026 13:18

Receptive1 · 12/03/2026 13:13

Completely agree ☺️I think the Head does too, he’s just not sure
how to make it happen. We don’t have a PTA fundraiser but we do have lots of amazing parents so I wonder if I could put a message out asking for donations for a quiet corner - an old shed someone is going to replace for spring, books, colouring things etc just short term until a longer
term classroom becomes available (he thinks maybe by summer, hopefully) thank you so much for the suggestion!

Yes you could ask the Head if they could send out an email. At our school all the toys etc is just kept in a shed. Create a poster on canva, takes a few minutes. Donate old books and a shelf for the shed. Not all children want to run around every day. You can also buy relatively cheap storage from Argos or Aldi if needed. You could probably raise enough by doing a cake sale

Receptive1 · 12/03/2026 13:13

BeverleyBrooks · 12/03/2026 13:07

Yes and I think it is a more holistic approach - rather than asking SEN children to wear headphones for example, which singles them out as being different.

Just a few changes can make a school environment more manageable for many children, not just those with SEN.
Some children really need to burn off energy and would be bouncing off the walls if they didn’t run around; some need quiet space and an opportunity to rest to help them manage the lessons. Managing both can be done, but needs a bit of creative thinking, and helps if there’s an active PTA for fundraising, which I am aware not all schools have.

Completely agree ☺️I think the Head does too, he’s just not sure
how to make it happen. We don’t have a PTA fundraiser but we do have lots of amazing parents so I wonder if I could put a message out asking for donations for a quiet corner - an old shed someone is going to replace for spring, books, colouring things etc just short term until a longer
term classroom becomes available (he thinks maybe by summer, hopefully) thank you so much for the suggestion!

OP posts:
BeverleyBrooks · 12/03/2026 13:07

Yes and I think it is a more holistic approach - rather than asking SEN children to wear headphones for example, which singles them out as being different.

Just a few changes can make a school environment more manageable for many children, not just those with SEN.
Some children really need to burn off energy and would be bouncing off the walls if they didn’t run around; some need quiet space and an opportunity to rest to help them manage the lessons. Managing both can be done, but needs a bit of creative thinking, and helps if there’s an active PTA for fundraising, which I am aware not all schools have.

fashionqueen0123 · 12/03/2026 12:50

Receptive1 · 12/03/2026 10:08

What a lovely idea, I’ll take that back to the Head. He did seem genuinely keen to address the needs of children who find the traditional loud playground setting hard so hopefully something positive can come out of all this

Our school also has a reading shed and playground pals in high vis.

They also do a colouring club. And we have kids gym equipment and loads of stuff like hoops skipping ropes and dressing up stuff, barbies etc for kids who don’t want to play football. Definitely bring it up, you could help to run a fundraiser.

Plus parents are often happy to donate old toys etc

Receptive1 · 12/03/2026 10:45

OhWise1 · 12/03/2026 10:19

Or maybe as the playground is so small, the school could look at having a classroom set aside for break and lunch with say puzzles and drawing materials for the children who want an alternative. I imagine there are quite a few children who would prefer this.

Won't stay a quiet area for long then!

I think if it was well managed in terms of which children would really benefit from and need this quiet space to regulate, it really would work. It is exactly what the Head was alluding to in our meeting. If you are a child who needs a quiet, reflective space there is this option (ND or not) And if you need a space to be boisterous and energetic and run off your morning’s built up energy there is the playground. It’s a super idea.,

OP posts:
OhWise1 · 12/03/2026 10:19

BeverleyBrooks · 12/03/2026 07:00

It sounds like your DD is not the only one who is finding the playground difficult which is unsurprising, not all children like the running / shouting / football environment especially as the playground is just a square concrete box.

Another idea I have just remembered is a ‘reading corner’ in the playground which has some bean bags and a box of books.

Or maybe as the playground is so small, the school could look at having a classroom set aside for break and lunch with say puzzles and drawing materials for the children who want an alternative. I imagine there are quite a few children who would prefer this.

At the secondary school the library was set up exactly like this during lunch, it was a little haven for the quieter kids.

Edited

Or maybe as the playground is so small, the school could look at having a classroom set aside for break and lunch with say puzzles and drawing materials for the children who want an alternative. I imagine there are quite a few children who would prefer this.

Won't stay a quiet area for long then!

Receptive1 · 12/03/2026 10:08

BeverleyBrooks · 12/03/2026 07:00

It sounds like your DD is not the only one who is finding the playground difficult which is unsurprising, not all children like the running / shouting / football environment especially as the playground is just a square concrete box.

Another idea I have just remembered is a ‘reading corner’ in the playground which has some bean bags and a box of books.

Or maybe as the playground is so small, the school could look at having a classroom set aside for break and lunch with say puzzles and drawing materials for the children who want an alternative. I imagine there are quite a few children who would prefer this.

At the secondary school the library was set up exactly like this during lunch, it was a little haven for the quieter kids.

Edited

What a lovely idea, I’ll take that back to the Head. He did seem genuinely keen to address the needs of children who find the traditional loud playground setting hard so hopefully something positive can come out of all this

OP posts:
Receptive1 · 12/03/2026 10:07

BendingSpoons · 12/03/2026 07:05

My DDs school has worked on improving their playground. It is a basic concrete playground. They have a hut which children can go in for colouring/games and more recently are using an outdoor shelter area for similar. DD remarked how a boy in her class (who is likely ND) came to sit there to read his book. (She was pleased about this, as she had helped set it up). They also section the playground so there is an area where you are not allowed to use balls/run. The PTA used funds to install a 'trim trail', but that must have been expensive.

It was mental health week a few weeks back and they did things e.g. yoga (indoors) and a dance party with bubbles (probably still pretty loud!). To be fair, this was at lunch rather than break, when there isn't much time.

DD's school has year 5 & 6 children trained as 'Playground Pals' and 'Mental Health Ambassadors'. The 2nd term is quite grand(!) but basically the roles involve organising games/activities for other children. There is staff involvement of course, so it's not time free, but works quite well. DD likes being an ambassador, as it gives her something to do. She is also an 'Eco Warrior' and have permission (and a hi-vis vest!) to go into school at break time and check each class are.using their recycling bins correctly. Again sounds a bit random, but she loves it.

That’s absolutely amazing! Your daughter sounds wonderful 🌺

OP posts:
BendingSpoons · 12/03/2026 07:05

My DDs school has worked on improving their playground. It is a basic concrete playground. They have a hut which children can go in for colouring/games and more recently are using an outdoor shelter area for similar. DD remarked how a boy in her class (who is likely ND) came to sit there to read his book. (She was pleased about this, as she had helped set it up). They also section the playground so there is an area where you are not allowed to use balls/run. The PTA used funds to install a 'trim trail', but that must have been expensive.

It was mental health week a few weeks back and they did things e.g. yoga (indoors) and a dance party with bubbles (probably still pretty loud!). To be fair, this was at lunch rather than break, when there isn't much time.

DD's school has year 5 & 6 children trained as 'Playground Pals' and 'Mental Health Ambassadors'. The 2nd term is quite grand(!) but basically the roles involve organising games/activities for other children. There is staff involvement of course, so it's not time free, but works quite well. DD likes being an ambassador, as it gives her something to do. She is also an 'Eco Warrior' and have permission (and a hi-vis vest!) to go into school at break time and check each class are.using their recycling bins correctly. Again sounds a bit random, but she loves it.

BeverleyBrooks · 12/03/2026 07:00

It sounds like your DD is not the only one who is finding the playground difficult which is unsurprising, not all children like the running / shouting / football environment especially as the playground is just a square concrete box.

Another idea I have just remembered is a ‘reading corner’ in the playground which has some bean bags and a box of books.

Or maybe as the playground is so small, the school could look at having a classroom set aside for break and lunch with say puzzles and drawing materials for the children who want an alternative. I imagine there are quite a few children who would prefer this.

At the secondary school the library was set up exactly like this during lunch, it was a little haven for the quieter kids.

Receptive1 · 11/03/2026 23:21

BeverleyBrooks · 11/03/2026 22:52

I think it’s difficult when your child is struggling and needs help, but school staff are stretched so thinly, and there are so many children who also need help.

It’s not simply a case of ‘a TA can sit with students who don’t want to be outside’ - schools have cut TA numbers and those left are supervising the playground.

The teachers will be using break time to pop to the loo / quick drink / prepare the classroom for the next lesson, they can’t be supervising children constantly 8am - 3pm.

As the playground is very small and noisy, could you and other parents work with the school to improve the environment for ALL students? If it’s just a big concrete space it will feel overwhelming.

For example, at my kids primary school the PTA fundraised for some trees and planting and built benches for the playground, this helped to create some shade and quieter spaces away from the football kids.

One parent also got some grant funding for the playground.

Playground toys / activities also helped focus the children’s energy, which the TAs on duty would supervise. Having the more energetic kids in one area doing catch or dancing or whatever meant the quieter kids got left in peace.

There are also parent volunteers who do reading with some children - this helped the TAs have more time with other children, those with SEN for example.

My DS found the noisy playground difficult too but he usually took a book or comic outside and would sit and read it on a bench with his snack. In that way he was able to ‘tune out’ the noise by focusing on his book. It’s a skill he still uses now and it helps him in busy places, for example at a train station.
Could you discuss with your DD what specifically she finds difficult about the playground?

I am glad that you have spoken to school now and have some solutions in place. As others have suggested try not to go in combative as you all need to work together.

What a lovely idea, I’ll mention that. Thank you. It’s essentially a square concrete
block, 90% of which is taken up with football and running and yelling. Which is great if as a child you love these things; less so if your
rest preferences are quieter surroundings before going back into busy classrooms.

OP posts:
StressedADHD · 11/03/2026 23:20

I have experience of this as a parent. It started in Year 5 and my child would often eat in the bathroom for a few years. She lived. Diagnosis and medication was game changer. But she can’t wait to leave at 16. Senco mildly helpful but school not very understanding of ND generally and too stretched. Good luck OP.

Receptive1 · 11/03/2026 23:18

hopspot · 11/03/2026 22:52

Maybe. Or if she struggles with loud noises like you say, she might have frozen and no one would know she’s there.

No she doesn’t freeze, she simply
felt overwhelmed with the noise so went to the toilet and ate her snack.

OP posts:
BeverleyBrooks · 11/03/2026 22:52

I think it’s difficult when your child is struggling and needs help, but school staff are stretched so thinly, and there are so many children who also need help.

It’s not simply a case of ‘a TA can sit with students who don’t want to be outside’ - schools have cut TA numbers and those left are supervising the playground.

The teachers will be using break time to pop to the loo / quick drink / prepare the classroom for the next lesson, they can’t be supervising children constantly 8am - 3pm.

As the playground is very small and noisy, could you and other parents work with the school to improve the environment for ALL students? If it’s just a big concrete space it will feel overwhelming.

For example, at my kids primary school the PTA fundraised for some trees and planting and built benches for the playground, this helped to create some shade and quieter spaces away from the football kids.

One parent also got some grant funding for the playground.

Playground toys / activities also helped focus the children’s energy, which the TAs on duty would supervise. Having the more energetic kids in one area doing catch or dancing or whatever meant the quieter kids got left in peace.

There are also parent volunteers who do reading with some children - this helped the TAs have more time with other children, those with SEN for example.

My DS found the noisy playground difficult too but he usually took a book or comic outside and would sit and read it on a bench with his snack. In that way he was able to ‘tune out’ the noise by focusing on his book. It’s a skill he still uses now and it helps him in busy places, for example at a train station.
Could you discuss with your DD what specifically she finds difficult about the playground?

I am glad that you have spoken to school now and have some solutions in place. As others have suggested try not to go in combative as you all need to work together.

hopspot · 11/03/2026 22:52

Maybe. Or if she struggles with loud noises like you say, she might have frozen and no one would know she’s there.

Receptive1 · 11/03/2026 22:42

hopspot · 11/03/2026 17:06

OP, gently, your child was not making a safe choice. Imagine there had been a fire. Schools will try their best to accommodate but safety trumps discomfort.

If there was a fire she’d have followed fire alarm procedure and left the toilet (like any other child using the toilet during break time) 🤷‍♀️

OP posts:
Receptive1 · 11/03/2026 22:38

everypageisempty · 11/03/2026 20:43

Fully 20-30% of most of our primary school classes are ND ... we can't keep them all in.

He didn’t share a ratio of children who are ND diagnosed or struggling without diagnosis, but he did seem committed to finding a quieter space
for those who need this

OP posts:
Receptive1 · 11/03/2026 22:35

Gnomer · 11/03/2026 20:54

Surely it's easier to have a large number in than a small number? You can then have someone on duty inside, just like if it was wet play and someone on duty outside. I guess it depends on how many staff you have.

Schools really need to be considering the needs of ND kids more rather than just saying they 'can't'. They need to find a way than they can as numbers aren't going to be going down.

The head was alluding to this, he was very kind and said my child is by no means the only one who struggles in the playground and he is looking at alternative indoor quiet spaces, but needs to work out the logistics of this first. I guess like everything it comes down to budgets. Short term she will be able to be inside the classroom at least and hopefully going forward something more sustainable long term (for all
those who need this, not just her)

OP posts:
hopspot · 11/03/2026 21:14

Schools are considering the needs of ND children and adapting their practice all the time. Telling staff that they ‘just need to’ give up their break time or find an inside space isn’t helpful. Chat to the school and find solutions and compromises together. Staff are more incredibly stretched and doing the best they can.

Gnomer · 11/03/2026 20:54

everypageisempty · 11/03/2026 20:43

Fully 20-30% of most of our primary school classes are ND ... we can't keep them all in.

Surely it's easier to have a large number in than a small number? You can then have someone on duty inside, just like if it was wet play and someone on duty outside. I guess it depends on how many staff you have.

Schools really need to be considering the needs of ND kids more rather than just saying they 'can't'. They need to find a way than they can as numbers aren't going to be going down.

everypageisempty · 11/03/2026 20:43

Receptive1 · 11/03/2026 11:02

Gently, I believe neurodiversity and mental health challenges do not fit neatly into a “one size fits all” box. In the workplace and across education settings, adaptations are made for those for whom the standard setting feels uncomfortable, for whatever reason. My child felt so uncomfortable outside with the noise, footballs and crowd that she retreated to the toilet to eat her snack. To then be met with a nippy remark rather than treated with kindness and empathy felt disappointing to me.
Hope this helps you see it from a more holistic perspective 🌺

Fully 20-30% of most of our primary school classes are ND ... we can't keep them all in.

Receptive1 · 11/03/2026 20:20

Thank you all, sorry I’ve not been able to reply to everyone. It’s been a hard week so far.
I had a call with the school today which went well thanks to some really helpful pointers here. They didn’t know how hard she was finding break/ lunch as she masks well, but acknowledged the playground is small for the number of pupils so noise levels are extremely high and they even joked and said they find it overwhelming as staff. She does have noise cancelling headphones but doesn’t like being the only one using them at school, which they understood. The head apologised personally for the snarky tone of the comment made and said they will speak with the staff member and remind them of ND approaches so it doesn’t happen again. He doesn’t have a long term solution yet, but short term has said he will make an allowance for my child to eat inside the classroom with a friend if that helps, which it will. Thank you all for helping me advocate for my child and work collaboratively with the school.

OP posts:
EwwPeople · 11/03/2026 18:11

OhWise1 · 11/03/2026 10:55

But you clearly DO think your child shouldn't have to follow the rules that apply to every other child? Why?

Because schools should make reasonable adjustments for struggling children. Adjustments that are specific to their need.

EwwPeople · 11/03/2026 18:06

Receptive1 · 11/03/2026 11:02

Gently, I believe neurodiversity and mental health challenges do not fit neatly into a “one size fits all” box. In the workplace and across education settings, adaptations are made for those for whom the standard setting feels uncomfortable, for whatever reason. My child felt so uncomfortable outside with the noise, footballs and crowd that she retreated to the toilet to eat her snack. To then be met with a nippy remark rather than treated with kindness and empathy felt disappointing to me.
Hope this helps you see it from a more holistic perspective 🌺

First thing you should do is talk to your daughter. What happened? Why today out of all days (or has it happened before and they just didn’t notice)? What does she think would help? Would ear defenders or loop ring help? Having her snack early in the classroom? Does she need her snack(some kids don’t )?Stay in the library without a snack? Etc .

Then email or arrange a meeting with the school from a “she’s struggling a lot more than we realised, how can we help?” perspective and offer any solutions that she came up with and are feasible.

movinghomeadvice · 11/03/2026 17:55

OP, I’m approaching this from the perspective of a teacher, as I’ve dealt with students like your DC before.

I think that you should contact the school, either by email or request a meeting.

When you contact them, the worst thing you can do it appear combative. Schools are drowning at the moment, and if they sense that you are going to be difficult then they just won’t listen to you. You need to approach the issue as one of your DC needing more support. Explain that she’s on the waiting list for diagnosis, and request a meeting with senco. It would be good to have some solutions in mind to suggest for meal times, bearing in mind that students must be supervised at all times.

Respectfully, eating in the toilet cannot be allowed at school, so while the teacher on duty was perhaps too harsh with the way they approached it, a line needs to be drawn somewhere. However, if your DC can’t handle eating in the playground due to noise, a solution needs to be found. Loops, or noise cancelling headphones could be a start. Longer term, a quieter place should be made available, although then it becomes a supervision and funding issue. Again, suggest solutions if you know of anything that could work.

Remember that the school is there to work with you, and not against you. If you approach it in this way then the conversation and outcomes will be so much more productive.

I hope it goes well for you and your DC.