I would really appreciate honest opinions please.
I booked a cleaning company for a deep clean, 2 bedrooms, living room, kitchen/diner, utility, WC bathroom and en suite. It has been a couple of years since my previous (fantastic ) regular cleaner retired and I have been struggling to keep on top of things like cleaning doors, skirting boards etc.
I have been charged for 8 hours deep cleaning. Skirting boards are dusty (shows on finger when wiped), door frames not dusted, shower heads not cleaned, shower plug holes not cleaned, water marks on taps, visible marks on coffee tables, doors etc. They did hoover throughout, cleaned windows and cleaned bathrooms but not to a good standard. They also did not wipe or empty kitchen bin, which she says is not included in a deep clean.
Business owner sent the same people straight back when I complained but I was putting my son down for his nap and asked to reschedule with lots of flexibility. I also felt uncomfortable having the same people back but appreciate I may have had to get over that. The owner says she has no availability and that I have a negative attitude and should still pay for the time although she accepts the photos show things aren't cleaned but says my house was in a bad state (although the cleaners themselves had made the opposite comment on arrival).
We have left it that she has asked me to make up my own mind whether to pay or not but to keep in mind she is paying her staff for 8 hours as that is how long they were here (2 cleaners for 4 hours).
Obviously I will pay something but what do you all think would be reasonable in the circumstances? I have never had an issue like this with cleaners before and have used a few!
Many thanks