Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Property purchase annoyance

61 replies

Charltonstrek · 25/02/2026 15:56

Hi
Posted before about this it's been a long drawn out purchase that I feel could have been completed within 8 weeks if all involved had thier act together.
Solicitor hasn't been the best not giving updates been dismissive etc etc so now I am getting near the end my solicitor doesn't have the capacity to deal with my file at the moment due to dealing with other clients completions.
Do you think this acceptable or do I need to calm down

OP posts:
New posts on this thread. Refresh page
Nottodaythankyou123 · 27/02/2026 18:45

Charltonstrek · 27/02/2026 12:40

This country has gone backwards in everything

You can’t compare a freehold, cash, chain free sale, three decades ago, to a leasehold purchase with a mortgage.

Charltonstrek · 27/02/2026 12:40

VoiceFromThePit · 26/02/2026 21:56

This is mad, we bought (cash so chain-free) in the 90s and it took less than a month from offer to us in there. It’s purely down to the solicitors in that situation.

This country has gone backwards in everything

OP posts:
Charltonstrek · 27/02/2026 12:34

Onboarding took 1 month not sure if thats normal

OP posts:
Ginmonkeyagain · 27/02/2026 08:43

Our chain free leasehold purchase took four months ten years ago and we had a leasehold specialist conveyancer not a fixed price estate agent conveyancing house.

You need to calm down and accept house buying is a drawn out stresadul experience or you will drove yourself mad. There isn't a fixed time, it takes the time it takes (although I attribute some grey hairs to the three weeks our lender had a bizarre AML meltdown and refused to accept the source of our deposit was proceeds from a property that was sold the year before despite the conveyancer who acted for us in that sale writing to them with evidence).

The threat of charging you for emails is a strong signal from your conveyancer that you are expecting more service than you are paying for. (And probably pissing them off with too many emails).

DeftWasp · 27/02/2026 08:28

adlitem · 25/02/2026 16:40

The solution is to pay on a time basis rather than fixed fee. Then you get the time/ attention you want for your sale. It is almost always more expensive though.

Or do it yourself, I've done it 11 times to date!, it's not a difficult process.

Blueuggboots · 27/02/2026 08:16

8 weeks is incredibly fast!! Most take 12-16.

TheBreezyFatball · 27/02/2026 08:05

Ours took 10 months from when we instructed to when we completed.
It was a Shared Ownership property. Our buyer was moving from rented to ours. We were moving from ours to my Mums which I inherited when she passed away. Some dreadful mistakes were made, for example the draft Contract and the TR1 had different purchase prices on them and we were asked the same enquiries which we had previously responded to. The management company had responded three times to our solicitor yet he was asking them the same question too! It was diabolical.

They'd also passed our file to a different office and not only had we lost the original solicitors we had been familiar with, but they also opted to pass us on to a 'legal assistant' who was overseeing the transaction. So a lot of mistakes that he made weren't picked up. I get that everyone has to learn and that's fine, but when its something as important as a house sale, that persons work needs to be overseen by someone above them and this wasn't the case.

I used to work in conveyancing and would happily type all my own letters to clients, to the other side, to mortgage lenders, etc but every letter and I mean EVERY letter I produced was put in a tray and read and signed by my boss.

Its around 6 months for conveyancing in the UK I believe at the moment. 8 weeks in a you won't even be off the starting block!

Charltonstrek · 27/02/2026 07:52

Keepingthingsinteresting · 27/02/2026 07:47

I know it’s been 18 weeks, I read you OP. You said you though it should be done in 8 weeks and I am telling you that is a wholly unrealistic expectation except in very limited circumstances.

Well I have the forms now so im slowly getting there its not my solicitor in my local branch thats sent them it's somebody in a another branch much further away and they've got to be posted back to this branch

OP posts:
Keepingthingsinteresting · 27/02/2026 07:47

Charltonstrek · 26/02/2026 21:05

Also it's been 18 weeks a few posters have got this confused with it been 8 weeks

I know it’s been 18 weeks, I read you OP. You said you though it should be done in 8 weeks and I am telling you that is a wholly unrealistic expectation except in very limited circumstances.

Nottodaythankyou123 · 26/02/2026 21:58

VoiceFromThePit · 26/02/2026 21:56

This is mad, we bought (cash so chain-free) in the 90s and it took less than a month from offer to us in there. It’s purely down to the solicitors in that situation.

You bought for cash, no lender, a freehold property, thirty years ago? I mean apart from anything else, in our area local authority searches are taking 6-10 weeks to come back.

VoiceFromThePit · 26/02/2026 21:56

This is mad, we bought (cash so chain-free) in the 90s and it took less than a month from offer to us in there. It’s purely down to the solicitors in that situation.

Nottodaythankyou123 · 26/02/2026 21:51

Charltonstrek · 26/02/2026 21:08

Problem is that you cant always guarantee a better service for paying more

Sorry, me again! By and large you can. I am a property solicitor, primarily commercial but I do some residential work for commercial clients. I charge hourly, rather than a fixed fee. This means my fee for a transaction is usually a fair amount higher than colleagues who only do residential work on fixed fee basis. We have billable hour targets, and fee targets, basic maths means that my fee structure allows me to take on less clients and therefore offer a better service. That said, if you need mangement packs, deeds of variation, anything that requires a third party, you can be as efficient as you want but ultimately you’re in their hands!

(it’s not entirely fair comparison as in general our fees our fairly decent, so none of our conveyancers need to hugely overwork themselves but you get the gist!)

Nottodaythankyou123 · 26/02/2026 21:47

Charltonstrek · 25/02/2026 16:54

Its a leasehold and I found out that the management pack is meant to be requested as soon as my offer was accepted however it wasnt requested by sellers solicitor until 3 months into the process

That’s not your solicitors fault though?

Nottodaythankyou123 · 26/02/2026 21:44

adlitem · 25/02/2026 16:02

This is how it is.

Generally fixed price conveyancing is done way below a solicitor would normally work and therefore they make efficiency saving such as using support staff, taking on too much wok or checking files on a scheduled intervals. It's incredibly frustrating but it's the way conveyancing works now.

This! There’s a race to the bottom on fees. If you want a solicitor with the time to really prioritise you, ultimately you have to pay a higher cost because the bottom line is at the rates most conveyancers charge, you need a lot of files to hit targets.

Charltonstrek · 26/02/2026 21:11

catipuss · 26/02/2026 21:09

Did he actually say he was prioritising other files over yours? Sounds very un-solicitor like.

He said they didnt have capacity to produce and send the forms as working on other customers completion dates so gave him a week to come back to my file and chased it up today as no contact.

OP posts:
catipuss · 26/02/2026 21:09

Did he actually say he was prioritising other files over yours? Sounds very un-solicitor like.

Charltonstrek · 26/02/2026 21:08

DarkFate · 26/02/2026 21:06

The difficulty is people will not pay proper rates for conveyancing so they have to take on to many files.

my hourly rate for a different area is £350 plus VAT and people want fixed fee conveyancing when in reality for a high risk area such as property it should be around £5k per average transaction at least if you were paying hourly rates.

Problem is that you cant always guarantee a better service for paying more

OP posts:
DarkFate · 26/02/2026 21:06

The difficulty is people will not pay proper rates for conveyancing so they have to take on to many files.

my hourly rate for a different area is £350 plus VAT and people want fixed fee conveyancing when in reality for a high risk area such as property it should be around £5k per average transaction at least if you were paying hourly rates.

Charltonstrek · 26/02/2026 21:05

Keepingthingsinteresting · 26/02/2026 20:35

That’s the sellers’ fault, not your conveyancer. I don’t think people realise how much price pressure has created this problem, as conveyancers have to take on so much work they are basically fire fighting all the time and there is no room for flexibility.

Honestly to be saying he is going to charge you more you must be being a nightmare with unreasonable expectations as they never do that.

FYI most searches take at least 6 weeks so unless yo you are a cash buyer and willing to take the risk of no searches 8 weeks is wholly unrealistic.

Also it's been 18 weeks a few posters have got this confused with it been 8 weeks

OP posts:
Charltonstrek · 26/02/2026 21:03

Anyway today i sent a email asking him to please not delay my purchase any further by putting it on the back burner in order to go off and work on other client.
No response on that so I emailed sellers estate agent to ask if she can prompt them and what you know the forms came shortly after.

OP posts:
Charltonstrek · 26/02/2026 20:58

Keepingthingsinteresting · 26/02/2026 20:35

That’s the sellers’ fault, not your conveyancer. I don’t think people realise how much price pressure has created this problem, as conveyancers have to take on so much work they are basically fire fighting all the time and there is no room for flexibility.

Honestly to be saying he is going to charge you more you must be being a nightmare with unreasonable expectations as they never do that.

FYI most searches take at least 6 weeks so unless yo you are a cash buyer and willing to take the risk of no searches 8 weeks is wholly unrealistic.

Yes im aware thats fault on sellers side.
There was 1 day where i sent 3 emails asking for updates as he wasnt communicating with me hence the reason for him saying that to me also ive noticed in thier latest reviews this hasn't only just been said to me

OP posts:
Keepingthingsinteresting · 26/02/2026 20:35

Charltonstrek · 25/02/2026 16:54

Its a leasehold and I found out that the management pack is meant to be requested as soon as my offer was accepted however it wasnt requested by sellers solicitor until 3 months into the process

That’s the sellers’ fault, not your conveyancer. I don’t think people realise how much price pressure has created this problem, as conveyancers have to take on so much work they are basically fire fighting all the time and there is no room for flexibility.

Honestly to be saying he is going to charge you more you must be being a nightmare with unreasonable expectations as they never do that.

FYI most searches take at least 6 weeks so unless yo you are a cash buyer and willing to take the risk of no searches 8 weeks is wholly unrealistic.

Naunet · 26/02/2026 20:24

Im in the same position, its been 5 and a half months and finally today I got asked what my preferred completion date is. I was also told by the estate agent that the place I'm buying was chain free, turns out that was a lie. I had two months of my solicitor saying they were waiting for the management pack and the sellers solicitors saying they'd sent it. It wasn't being sent/received because the file was too big but because they seemed to refuse to speak to each other and the estate agent vanished the moment the offer was accepted, it took a ridiculously long time to sort out. Your solicitors sound particularly useless too.

There's nothing you can do, you have to just surrender to the process or you'll get yourself so stressed about it.

Charltonstrek · 26/02/2026 15:05

I can see alot of you have experienced much worse
I woke up monday morning feeling like this is the week things are finally gonna start moving only for him to bugger off and work on other clients completions.
Ive emailed today asking him to please come and complete my purchase im so annoyed as no reply.

OP posts:
TheMagicDeckchair · 25/02/2026 18:00

I’m on the other side of this, selling an investment flat- it’s a complicated transaction even for leasehold, and it’s been ongoing since September. I’m desperate to sell it and get on with planning our next move (there’s a lot of equity in the flat) and the buyer is desperate to move in.

We delayed ordering our management pack until the mortgage offer was secured on the EA’s advice (which took a couple of months), and then there was 21 days before the management co would respond and Christmas delayed things further.

My solicitor has been pretty decent (I have one contact who responds very quickly) but the sellers’ has struggled with the complexity.

At this stage I’m just hoping it completes before the end of the tax year. It costs me money to keep it empty. I’m so done with it now. I share your frustrations!