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AIBU?

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Original poster

Shop would give me a refund …Aibu ?

87 replies

lulu55xxx · 25/02/2026 12:03

I had bought a item from H&M.
I bought it on Saturday and had my receipt.
I paid contactless.
Today on my break I nipped out (work in town )Took my bank card and left my phone on charge (didn’t think I needed it )
Went in and she asked for card I paid with…showed her.
She said numbers didn’t match …I explained I paid contactless.
She refused refund as she said I had no proof that was card used.
I had to go back to work and get my phone.
Show her my card on my Apple wallet ..click the dots to show contactless card details.
Then it was refunded
Is this normal ?
Aibu to be annoyed

OP posts:
PHB65 · 25/02/2026 13:48

She’s just doing her job correctly, your mistake is not a reason to be annoyed.

HisNibs · 25/02/2026 13:35

Yes it is normal as Apple, Google & Samsung Pay has a different card number to the physical card but it is all linked to the same account behind the scenes. As far as the shop was concerned, your physical card wasn't the one used to pay. It's a fraud prevention measure.

nomas · 25/02/2026 13:30

Yes, it's normal.

marcopront · 25/02/2026 12:55

Is your question
Am I unreasonable to a
expect a refund on a different card number to the one I paid with?

MyMilchick · 25/02/2026 12:30

Yes it's normal and the person was just following their policy. You'll know for next time 💁

latetothefisting · 25/02/2026 12:27

I suppose legally unless there is something wrong with the product they don't have to allow change of mind returns anyway so its up to them if they want to insist on any specific method of refund. It is annoying though, what if someone has their card stolen or closes that bank account?

adlitem · 25/02/2026 12:23

Yes it's normal and to prevent shop lifting (and returning for a "refund") and yes the card number that comes up for apple pay is different to the physical card, even if the same card in on apple pay. YABU to be annoyed, it's just how it works.

Youcancallmeirrelevant · 25/02/2026 12:22

Difference between contactless (with the card) or via Google pay/Apple pay, which does give a different number

BillieWiper · 25/02/2026 12:21

I remember being really pleased when a shop worker allowed my mum to get the refund onto a different card.

She had been robbed not long before and had taken to only taking one card out with her as a safety precaution. It turned out it was the wrong one.

When we explained the guy let us put it on other card. I knew they never usually do that. But hearing about an elderly lady being robbed probably made him feel bad for her.

Oreosareawful · 25/02/2026 12:16

This is normal, it's a common money laundering trick to use a different card for a refund

TooBored1 · 25/02/2026 12:14

Other shops do this too, eg Next.

Gonnagetgoingreturnsagain · 25/02/2026 12:05

No idea if it’s normal. She was probably going by shops refund policies.

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