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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have said this to my cleaner?

343 replies

wellwatnow · 22/02/2026 19:25

NC for this. I've had this last cleaner for almost a year, I've had several over the years and although this one isn't all that great she's one of the best at cleaning and I will say is by far the most reliable. She comes every other Monday and sometimes I have to text her on a Sunday afternoon to tell her I won't be in as she has to use the key safe (usually I am home).

I wasn't home last time she came, and I won't be home tomorrow either. As always I thanked her for doing a good job, she's always said I must let her know if anything is missed out with her cleaning, so I asked her if she could make sure my laundry room gets a good clean as she forgot to do it last time.

Anyway, a while later she replied and said no problem, sorry if you thought the laundry room hadn't been cleaned, she said she had cleaned it but would give it a good clean. I replied to thank her and said I'd noticed that one of the wall cupboard doors had definitely not been cleaned which made me think she'd forgotten the room. Well she replied quite quickly by saying she knows which door I mean, and that she hadn't cleaned it because it looked like it was covered in dried cat sick (my cat often sleeps on the top of the wall cupboards in the laundry room) and that she didn't want to clean it, and that I must have known about it because otherwise how did I know it hadn't happened after she left? She said she left it as she didn't want to clean it up and thought it could be the thing we never spoke about, whatever that means. She then said she can't make tomorrow but would be in touch when she's free.

I suspect now that she won't be coming back, which is infuriating as it's impossible to get people to clean, all my friends that have cleaners tell me they are too busy and won't give me their numbers. I only found this one as she was cleaning for a neighbour one day. I had to wait ages for her to find a space to fit me in. But I can't help think she's taking this way too personally.

OP posts:
Ilovetravelling · 23/02/2026 18:49

Yes you need to show your cleaners more respect. No wonder you've had so many!

TheEllisGreyMethod · 23/02/2026 18:44

Why wouldn't your friends give you their cleaners numbers? That makes me think you have a reputation.

AuntieCorruption · 23/02/2026 18:25

februaryrains · 23/02/2026 17:59

I don't necessarily think a tiny bit of dried cat sick equates to a huge mound of vomit, but I wouldn't have made the comment either

Out of interest, would people ask gardeners to pick up any cat poo/dead birds that they come across?

Of course gardeners don't pick up poo! Good grief! 🙄

gentilleprof7 · 23/02/2026 18:24

I've never had a cleaner but would you not expect her to clean up cat sick? If I noticed my cat had been sick, I'd clean it straight away. If I hadn't, I'd assume the cleaner would clean.it.

Fiddy1964 · 23/02/2026 18:23

wellwatnow · 22/02/2026 19:41

But I didn't "leave it for her"! It just happened to be there on the day she was coming to clean any way. It wasn't there the night before, if had I would have cleaned it up.

But you did leave it for her to clean up as you said in a previous post you noticed it on your way out but were in a rush.
You could have dropped her a message to say you had noticed it & would deal with it yourself when you got home.

MarjoriePan · 23/02/2026 18:23

As someone who has cleaned before, it can be heavy going when you feel you are being nit-picked. I worked for someone who was always looking for things to pick me up on, whilst ignoring/not seeing all the extra things I did as I went along. Nothing will ever be ''perfect' - if you look for imperfections, you will find them - but if you know you have a good worker and someone who is reliable then quite frankly, you're on to a winner.

bafta16 · 23/02/2026 18:23

usedtobeaylis · 23/02/2026 15:45

Would you leave your own puke on the floor for a cleaner to clean up? Of course you wouldn't. You all understand the objections exactly. And people failing to respect this cleaner's boundaries over it are shameful.

Yes. Horrible attitude.

Snakebite61 · 23/02/2026 18:00

wellwatnow · 22/02/2026 19:25

NC for this. I've had this last cleaner for almost a year, I've had several over the years and although this one isn't all that great she's one of the best at cleaning and I will say is by far the most reliable. She comes every other Monday and sometimes I have to text her on a Sunday afternoon to tell her I won't be in as she has to use the key safe (usually I am home).

I wasn't home last time she came, and I won't be home tomorrow either. As always I thanked her for doing a good job, she's always said I must let her know if anything is missed out with her cleaning, so I asked her if she could make sure my laundry room gets a good clean as she forgot to do it last time.

Anyway, a while later she replied and said no problem, sorry if you thought the laundry room hadn't been cleaned, she said she had cleaned it but would give it a good clean. I replied to thank her and said I'd noticed that one of the wall cupboard doors had definitely not been cleaned which made me think she'd forgotten the room. Well she replied quite quickly by saying she knows which door I mean, and that she hadn't cleaned it because it looked like it was covered in dried cat sick (my cat often sleeps on the top of the wall cupboards in the laundry room) and that she didn't want to clean it, and that I must have known about it because otherwise how did I know it hadn't happened after she left? She said she left it as she didn't want to clean it up and thought it could be the thing we never spoke about, whatever that means. She then said she can't make tomorrow but would be in touch when she's free.

I suspect now that she won't be coming back, which is infuriating as it's impossible to get people to clean, all my friends that have cleaners tell me they are too busy and won't give me their numbers. I only found this one as she was cleaning for a neighbour one day. I had to wait ages for her to find a space to fit me in. But I can't help think she's taking this way too personally.

Oh boo hoo, I can't get a cleaner. No wonder you have had so many.

februaryrains · 23/02/2026 17:59

I don't necessarily think a tiny bit of dried cat sick equates to a huge mound of vomit, but I wouldn't have made the comment either

Out of interest, would people ask gardeners to pick up any cat poo/dead birds that they come across?

tealgrey · 23/02/2026 16:34

prideandpurrjudice · 23/02/2026 14:58

‘What you are clearly not understanding is that self employed cleaners are completely within their rights to up and leave if they don't like the way they are being spoken to or treated’

How did you reach that illogical conclusion?

Are you stupid? You do realise self-employed people are not obliged to work for anyone they don't wish to work for?

If they don't like you they will leave.

Even on my procurement training course, the trainer reminded us that our contractors will be judging us on how much of a pain of an arse we are to contract with and work with, against all their other options and the value of the contract.

Your purchase of two hours a week of cleaning does not give you the entitlement and power you seem to think it does.

It doesn't really give you any over someone who can just tell you to get lost and go to work for someone else.

callmeLoretta1 · 23/02/2026 16:08

Just message her and say you hope you hadn't offended her and that she doesn't take it personally, that you were stressed, yadayada.

Omgblueskys · 23/02/2026 16:07

BillyBites · 23/02/2026 09:30

"One of the wall cupboard doors?" You mean the upper ones? How on earth did the cat manage to vomit that high up?

Some cats like to sleep on top of the cupboards am thinking he as leaned over to vomit and its gone down the door of the cupboard, not a nice site to see never mind clean,

Changename12 · 23/02/2026 16:04

veganfortheanimals21 · 23/02/2026 13:39

Then what is the point of employing a cleaner if you're going to do some of the cleaning?!

I would not expect a cleaner to clean poo or sick. Everything except bodily excrement and fluids yes. Really these sort of things should be cleaned up as soon as they happen. Most decent people clean their own skid marks and sick up.

WelshSlate · 23/02/2026 15:55

Assuming a whole room hadn't been cleaned because once cat sick cupboard has been left is rude. You could have just said I noticed you missed this cupboard. But if you have noticed cat sick on a cupboard and not cleaned it off yourself you are the problem here. I can see why she won't be back.
People who employ cleaners often forget they need their cleaner more than their cleaner needs them!

BudgetBuster · 23/02/2026 15:54

prideandpurrjudice · 23/02/2026 15:10

‘You think it's ok that cleaners clean cat sick - other people don't’

What? If there’s cat sick clean it up. That’s my point. If you’re a cleaner, clean it. If it’s your house, clean it. Whoever sees it first is the lucky one.

The OP saw it first... and lett the house.
Also she's said that her cleaner doesn't charge per hour, and that certain tasks are not done on a weekly basis etc (not due to be done), and that when meeting the cleaner first they came to look at the house and she priced based on the work to be done.

I highly doubt "cleaning animal sick" was on that list

usedtobeaylis · 23/02/2026 15:45

Would you leave your own puke on the floor for a cleaner to clean up? Of course you wouldn't. You all understand the objections exactly. And people failing to respect this cleaner's boundaries over it are shameful.

Soontobesingles · 23/02/2026 15:22

prideandpurrjudice · 23/02/2026 15:10

‘You think it's ok that cleaners clean cat sick - other people don't’

What? If there’s cat sick clean it up. That’s my point. If you’re a cleaner, clean it. If it’s your house, clean it. Whoever sees it first is the lucky one.

I think that a domestic cleaner is well within rights to refuse to clean sick/poo/wee/blood. It's not part of a normal clean. Imagine it was a big dog turd on the floor? I'd probably expect the cleaner to contact me and say 'there's a dog turd on the floor, I don't want to clean it/cleaning it will be an extra £20', rather than simply leaving it, but would not leave that kind of thing for a cleaner to deal with because it's absolutely not within the remit of an everyday clean.

prideandpurrjudice · 23/02/2026 15:12

Ps. I’d rather clean up cat sick than a toilet, so not quite sure where people’s boundaries lie.. never mind if they’re paid to be cleaners, who have conditions on what they will and won’t clean.

prideandpurrjudice · 23/02/2026 15:10

scottishgirl69 · 23/02/2026 15:08

You think it's ok that cleaners clean cat sick - other people don't. If the cleaner didn't want to clean cat sick - that's clearly up to them. Where do we draw the line - puke? Shit?

Sorry no. Not for that amount of money. Clean it yourself

‘You think it's ok that cleaners clean cat sick - other people don't’

What? If there’s cat sick clean it up. That’s my point. If you’re a cleaner, clean it. If it’s your house, clean it. Whoever sees it first is the lucky one.

scottishgirl69 · 23/02/2026 15:08

prideandpurrjudice · 23/02/2026 15:04

‘It doesn’t matter that 1 or 2% on this forum think that cleaners should clean pets sick, and on top they should work for disrespectful people…’

Ignoring your questionable statistics, a cleaner’s job is to clean. Ergo if there’s sick, clean the sick. It’s literally the job of a cleaner. Clean. Unless there’s an exception in the contract *do not clean x,y, z.

Are you suggesting people who pay a cleaner to clean, are disrespectful?

You think it's ok that cleaners clean cat sick - other people don't. If the cleaner didn't want to clean cat sick - that's clearly up to them. Where do we draw the line - puke? Shit?

Sorry no. Not for that amount of money. Clean it yourself

prideandpurrjudice · 23/02/2026 15:06

Womaninhouse17 · 23/02/2026 15:02

What's illogical about that? A self-employed person can choose which jobs they want to do.

Of course they can. I was referring to the first part of the statement ‘What you are clearly not understanding is that …’

prideandpurrjudice · 23/02/2026 15:04

Luckystarss · 23/02/2026 14:48

The cleaner voted with her feet. And rightly so! She gets to decide who and how she provides services to.

It doesn’t matter that 1 or 2% on this forum think that cleaners should clean pets sick, and on top they should work for disrespectful people…

‘It doesn’t matter that 1 or 2% on this forum think that cleaners should clean pets sick, and on top they should work for disrespectful people…’

Ignoring your questionable statistics, a cleaner’s job is to clean. Ergo if there’s sick, clean the sick. It’s literally the job of a cleaner. Clean. Unless there’s an exception in the contract *do not clean x,y, z.

Are you suggesting people who pay a cleaner to clean, are disrespectful?

Womaninhouse17 · 23/02/2026 15:02

prideandpurrjudice · 23/02/2026 14:58

‘What you are clearly not understanding is that self employed cleaners are completely within their rights to up and leave if they don't like the way they are being spoken to or treated’

How did you reach that illogical conclusion?

What's illogical about that? A self-employed person can choose which jobs they want to do.

prideandpurrjudice · 23/02/2026 14:58

tealgrey · 23/02/2026 14:01

What you are clearly not understanding is that self employed cleaners are completely within their rights to up and leave if they don't like the way they are being spoken to or treated,

Its a sellers' market not a buyers'. If the person contracting them is too much of a pain in the arse, they can leave. The person paying does not necessarily wield all the power. The person they are paying is also weighing them up as to how much of a pain they are, and whether its worth it, given their other options.

Which are usually many, given as, despite some numpties here thinking its a well paid easy job, not enough people are prepared to do it. Because its not actually a well paid easy job.

‘What you are clearly not understanding is that self employed cleaners are completely within their rights to up and leave if they don't like the way they are being spoken to or treated’

How did you reach that illogical conclusion?

Luckystarss · 23/02/2026 14:48

The cleaner voted with her feet. And rightly so! She gets to decide who and how she provides services to.

It doesn’t matter that 1 or 2% on this forum think that cleaners should clean pets sick, and on top they should work for disrespectful people…