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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have said this to my cleaner?

343 replies

wellwatnow · 22/02/2026 19:25

NC for this. I've had this last cleaner for almost a year, I've had several over the years and although this one isn't all that great she's one of the best at cleaning and I will say is by far the most reliable. She comes every other Monday and sometimes I have to text her on a Sunday afternoon to tell her I won't be in as she has to use the key safe (usually I am home).

I wasn't home last time she came, and I won't be home tomorrow either. As always I thanked her for doing a good job, she's always said I must let her know if anything is missed out with her cleaning, so I asked her if she could make sure my laundry room gets a good clean as she forgot to do it last time.

Anyway, a while later she replied and said no problem, sorry if you thought the laundry room hadn't been cleaned, she said she had cleaned it but would give it a good clean. I replied to thank her and said I'd noticed that one of the wall cupboard doors had definitely not been cleaned which made me think she'd forgotten the room. Well she replied quite quickly by saying she knows which door I mean, and that she hadn't cleaned it because it looked like it was covered in dried cat sick (my cat often sleeps on the top of the wall cupboards in the laundry room) and that she didn't want to clean it, and that I must have known about it because otherwise how did I know it hadn't happened after she left? She said she left it as she didn't want to clean it up and thought it could be the thing we never spoke about, whatever that means. She then said she can't make tomorrow but would be in touch when she's free.

I suspect now that she won't be coming back, which is infuriating as it's impossible to get people to clean, all my friends that have cleaners tell me they are too busy and won't give me their numbers. I only found this one as she was cleaning for a neighbour one day. I had to wait ages for her to find a space to fit me in. But I can't help think she's taking this way too personally.

OP posts:
MadMadaMim · 24/02/2026 15:48

wellwatnow · 22/02/2026 19:59

Someone who is able to clean as well as I need it, although I know from experience people who are unreliable are much more difficult to manage. I thought this one was reliable. Maybe not.

But you say she is reliable and has never missed an appt and now she's suddenly not reliable?

Why is she no longer reliable?

I'm with the cleaner on this one. No way would I be cleaning cat sick or any other animal deposits.

And if it wasn't there the night before but was there on your way out, what exactly did you think it could be? How would a cupboard get dirty overnight?

EmeraldRoulette · 24/02/2026 14:18

BudgetBuster · 24/02/2026 14:04

She did notice the cat sick that morning but was apparently rushing so just left it there.

I thought she just noticed that the door was dirty

Maybe she's not explicitly saying it and I've missed it. But that would be a terrible thing to just leave for the cleaner. So I don't really understand why OP is angry with the poor cleaner.

wlinewbie26 · 24/02/2026 14:16

I agree with PP, I don’t think it’s acceptable to leave cat sick for your cleaner.

I hate the thought of leaving anything for the cleaners as it just isn’t fair! I always check my kids toilets and clear any toothpaste from the sink! It’s unfair to expect them to clean bodily fluids of people / animals.

Trishthedish · 24/02/2026 14:07

I certainly would not be cleaning up cat sick if I were a cleaner.

BudgetBuster · 24/02/2026 14:04

EmeraldRoulette · 24/02/2026 14:01

@wellwatnow do you want this cleaner back or don't you?

If you do want the cleaner back, surely the sensible thing to do is to message saying "I really apologise - I hadn't realised the cat had been sick. I did not leave it for you to clean up."

I'm a bit puzzled by that though. Surely you would've realised if the poor cat wasn't well.

She did notice the cat sick that morning but was apparently rushing so just left it there.

EmeraldRoulette · 24/02/2026 14:01

@wellwatnow do you want this cleaner back or don't you?

If you do want the cleaner back, surely the sensible thing to do is to message saying "I really apologise - I hadn't realised the cat had been sick. I did not leave it for you to clean up."

I'm a bit puzzled by that though. Surely you would've realised if the poor cat wasn't well.

LakieLady · 24/02/2026 11:40

Frugalgal · 23/02/2026 21:36

Wow it sounds like a sellers market, the cleaning business!

It certainly is where I live. Good cleaners are very sought after, and have waiting lists. They can pick and choose their clients, one that I know won't take on any clients who have pets, because they create so much extra work.

Soberinthecity · 24/02/2026 10:48

Jan24680 · 22/02/2026 19:49

Oh that's grim. Why did the other cleaners leave?

errmmm 🤔

user1464187087 · 24/02/2026 09:02

Lmnop22 · 23/02/2026 19:42

Genuinely read this as you saying that years ago you used to clean donkeys for £5 an hour. I was intrigued. Then I realised what you meant 😂

I read it like that too! 😀

NotAnotherScarf · 24/02/2026 07:18

Branleuse · 23/02/2026 19:51

What is the point in having a cleaner if she's going to be squeamish about cleaning things.

I think she sounds weird and judgmental tbh.
I've cleaned people's cat trays and loos and cleaned their own shit and piss when working in care, for less than most cleaners seem to make, and it's part of the job. It's not my favourite bit of the job, but you do what needs doing. There's no point having you otherwise.

As a man who has cleaned people's homes it's the attitude here that would get my back up. The snarky comment about the utility where it's clear the cat had been sick and it had been left for me to clean up, which is disrespectful. As if the op was saying that your the skivvy you do the disgusting things. Which is how I would have read her message.

I've had women leave their pants on the floor with sanitary towels in. I didn't go back to that house and blocked her and her husband. I may be "just" a cleaner to some people but there are limits to what I should be expected to do. Cleaning dried puke isn't included in acceptable btw

MyTrivia · 24/02/2026 06:45

SemiRetiredLoveGoddeess · 23/02/2026 22:54

I cant wait for when for l somebody bring out a robot cleaner. Yes l know you can get a robot type machine to clean floors etc.

My own experience of local cleaners has not been that great.Even those sent by the Council and Social Services after l was discharged from a Rehab/Nursing home

They either turn op late if at all with no apology. They throw things in the bin without asking. And many cannot speak or understand English very well.

They want silly money per hour even if it is cash in hand person..You know doing it the side.

If l had a cleaner l certainly would not pay them £20 per hour., but a rate above to the minimum wage.Yes, London is more expensive..

I would also given them £5 per session travelling expenses and buy my own cleaning products.

Fair Deal?

Well here’s the thing. People can charge what others are willing to pay. You don’t set the rules even though you think you can dictate that cleaners should be paid ‘minimum wage’.

Muddlethroughmam · 23/02/2026 23:11

SemiRetiredLoveGoddeess · 23/02/2026 22:54

I cant wait for when for l somebody bring out a robot cleaner. Yes l know you can get a robot type machine to clean floors etc.

My own experience of local cleaners has not been that great.Even those sent by the Council and Social Services after l was discharged from a Rehab/Nursing home

They either turn op late if at all with no apology. They throw things in the bin without asking. And many cannot speak or understand English very well.

They want silly money per hour even if it is cash in hand person..You know doing it the side.

If l had a cleaner l certainly would not pay them £20 per hour., but a rate above to the minimum wage.Yes, London is more expensive..

I would also given them £5 per session travelling expenses and buy my own cleaning products.

Fair Deal?

You sound lovely.

I'm a S/E cleaner and I charge £30p/h. And I'm fully booked with a wait list. Why? Because good professional cleaners are hard to find and I am worth every bloody penny 😚

OP I wouldn't be coming back, you sound like you're hard work.

SemiRetiredLoveGoddeess · 23/02/2026 22:54

I cant wait for when for l somebody bring out a robot cleaner. Yes l know you can get a robot type machine to clean floors etc.

My own experience of local cleaners has not been that great.Even those sent by the Council and Social Services after l was discharged from a Rehab/Nursing home

They either turn op late if at all with no apology. They throw things in the bin without asking. And many cannot speak or understand English very well.

They want silly money per hour even if it is cash in hand person..You know doing it the side.

If l had a cleaner l certainly would not pay them £20 per hour., but a rate above to the minimum wage.Yes, London is more expensive..

I would also given them £5 per session travelling expenses and buy my own cleaning products.

Fair Deal?

MyTrivia · 23/02/2026 22:29

Oh well the OP has gone because the thread didn’t go the way she wanted it to.

februaryrains · 23/02/2026 22:23

AuntieCorruption · 23/02/2026 18:25

Of course gardeners don't pick up poo! Good grief! 🙄

Ours does...he laughs that I'm so bothered by it...it doesn't phase him at all because he says finds it anyway when he digs...

I wouldn't get him to clear a garden full of dog turds though.

Reallywhatonearth · 23/02/2026 21:56

scottishgirl69 · 23/02/2026 21:22

Sorry what? Once more people who are self employed need to pay travel. Put aside money for taxes. Pay NI contributions. I was a self employed fitness instructor for years on 15-20 pounds an hour and I was far from rich. It's not the same as being on a salary - on any level!

And some cleaners and fitness instructors won't get 35 hours a week work - it's often insecure. Jesus fucking Christ what planet do you live on if you think 20 quid an hour self employed is a huge wage. It's not on any level

Absolutely clients come and go. Some clients can be very flakey and just lack the comprehension that we need to make a living.

My friend runs a successful small gardening business and is quite sought after as she produces and maintains amazing pots and perennial borders. She is very picky about who she now takes as a client and has deliberately set her fee at a rate to exclude chancers. Her clients seem to really look after her especially around her birthday and Christmas - let’s just say she gets more than a bottle of Prosecco.

I don’t blame @wellwatnow cleaner. I don’t give parents of students who a tutor a second chance - muck me about once without a valid reason shame on you but muck me about twice then shame on me. So the parents who took their child skiing for two weeks without telling me in spite of having arranged lessons are in for a surprise tomorrow.

Reallywhatonearth · 23/02/2026 21:39

InsectsMatter · 23/02/2026 19:53

My cleaner insists on calling me ‘ma’am’.
I told her that only female police detectives are called ma’am but she says it’s a sign of respect, but it always feels passive aggressive.
I was a cleaner on my 20’s, where have they all gone and why is it so hard to find a good one?

i tutor A level. Self employed. No longer in a school. I am not on first name terms with parents, I get paid by bank transfer and so pay tax etc.

Skippinglightly · 23/02/2026 21:37

I am so disappointed that @EvangelicalAboutButteredToast wasn’t actually cleaning donkeys!

Frugalgal · 23/02/2026 21:36

Wow it sounds like a sellers market, the cleaning business!

scottishgirl69 · 23/02/2026 21:29

Imagine thinking a self employed cleaner on 20 quid an hour is rich. Words fail me

scottishgirl69 · 23/02/2026 21:28

The amount of money you paid to get to work is irrelevant. The issue is that self employed people have to pay NI and taxes and travel from their hourly wage - therefore they don't get keeping the 20 quid an hour to themselves

scottishgirl69 · 23/02/2026 21:26

LadyCrustybread · 23/02/2026 21:23

… do you think I also didn’t have to pay to get to work (£300 a month) and pay taxes and NI?

You aren't getting my point. Self employed work is more insecure as I said in my previous post. People on self employed contracts need to set aside money from said twenty pounds an hour to pay taxes and NI contributions - not the same as having a salary on any level.

If you were self employed you might get it

LadyCrustybread · 23/02/2026 21:23

scottishgirl69 · 23/02/2026 21:22

Sorry what? Once more people who are self employed need to pay travel. Put aside money for taxes. Pay NI contributions. I was a self employed fitness instructor for years on 15-20 pounds an hour and I was far from rich. It's not the same as being on a salary - on any level!

And some cleaners and fitness instructors won't get 35 hours a week work - it's often insecure. Jesus fucking Christ what planet do you live on if you think 20 quid an hour self employed is a huge wage. It's not on any level

… do you think I also didn’t have to pay to get to work (£300 a month) and pay taxes and NI?

prideandpurrjudice · 23/02/2026 21:22

tealgrey · 23/02/2026 16:34

Are you stupid? You do realise self-employed people are not obliged to work for anyone they don't wish to work for?

If they don't like you they will leave.

Even on my procurement training course, the trainer reminded us that our contractors will be judging us on how much of a pain of an arse we are to contract with and work with, against all their other options and the value of the contract.

Your purchase of two hours a week of cleaning does not give you the entitlement and power you seem to think it does.

It doesn't really give you any over someone who can just tell you to get lost and go to work for someone else.

Oh dear. Comprehension not your strong point.

scottishgirl69 · 23/02/2026 21:22

LadyCrustybread · 23/02/2026 20:39

That’s more than I was on as deputy editor of a national newspaper… 3 years ago.

Sorry what? Once more people who are self employed need to pay travel. Put aside money for taxes. Pay NI contributions. I was a self employed fitness instructor for years on 15-20 pounds an hour and I was far from rich. It's not the same as being on a salary - on any level!

And some cleaners and fitness instructors won't get 35 hours a week work - it's often insecure. Jesus fucking Christ what planet do you live on if you think 20 quid an hour self employed is a huge wage. It's not on any level