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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To have said this to my cleaner?

343 replies

wellwatnow · 22/02/2026 19:25

NC for this. I've had this last cleaner for almost a year, I've had several over the years and although this one isn't all that great she's one of the best at cleaning and I will say is by far the most reliable. She comes every other Monday and sometimes I have to text her on a Sunday afternoon to tell her I won't be in as she has to use the key safe (usually I am home).

I wasn't home last time she came, and I won't be home tomorrow either. As always I thanked her for doing a good job, she's always said I must let her know if anything is missed out with her cleaning, so I asked her if she could make sure my laundry room gets a good clean as she forgot to do it last time.

Anyway, a while later she replied and said no problem, sorry if you thought the laundry room hadn't been cleaned, she said she had cleaned it but would give it a good clean. I replied to thank her and said I'd noticed that one of the wall cupboard doors had definitely not been cleaned which made me think she'd forgotten the room. Well she replied quite quickly by saying she knows which door I mean, and that she hadn't cleaned it because it looked like it was covered in dried cat sick (my cat often sleeps on the top of the wall cupboards in the laundry room) and that she didn't want to clean it, and that I must have known about it because otherwise how did I know it hadn't happened after she left? She said she left it as she didn't want to clean it up and thought it could be the thing we never spoke about, whatever that means. She then said she can't make tomorrow but would be in touch when she's free.

I suspect now that she won't be coming back, which is infuriating as it's impossible to get people to clean, all my friends that have cleaners tell me they are too busy and won't give me their numbers. I only found this one as she was cleaning for a neighbour one day. I had to wait ages for her to find a space to fit me in. But I can't help think she's taking this way too personally.

OP posts:
Spaghettion · 22/02/2026 21:30

I’m a cleaner but I draw the line at cleaning up sick or poo. I’ve actually been in this position with pet sick when I arrived and there was a note on the side that said.. Cats been sick, please leave that for me to sort later and clean around it.
I’ve had the same sort of note left regarding poo/sick when I used to clean a pub. The landlord cleaned anything like that himself, it wasn’t expected of me and I wouldn’t have done it if it was.

Jaffalemons · 22/02/2026 21:25

Yeah good one OP 😂

Bridesmaidorexfriend · 22/02/2026 21:23

gmgnts · 22/02/2026 21:17

OP, as you will doubtless have realised by now, complaining about a cleaner on Mumsnet is a fool's errand! You will nearly always be blamed and rarely supported.

Do you think leaving cat sick for your cleaner to clean and then sending a follow up message questioning why she didn’t clean it up is ok?

gmgnts · 22/02/2026 21:17

OP, as you will doubtless have realised by now, complaining about a cleaner on Mumsnet is a fool's errand! You will nearly always be blamed and rarely supported.

CallMeDaphne · 22/02/2026 21:16

You just can’t get the staff these days, can you?

JontyGentooey · 22/02/2026 21:14

If you noticed cat sick in the specific room you asked her to clean, you should have dealt with it yourself before she arrived. If you genuinely didn't have time to do this, you should have messaged her and said hello! I have just noticed my cat was sick last night in the utility room, please leave this room today and I will clean it up myself later, thanks!

She now absolutely thinks you expect her to clean up cat vom and quite rightly is drawing a line at that. You could try apologising and explaining you absolutely did not expect her to clean the sick, but she likely won't come back anyway.

Thecatandme · 22/02/2026 21:07

IdRatherBeTalkingTudors · 22/02/2026 20:55

I once got a text from my cleaner (she’d come while we were away) saying she’d found some dried up cat sick behind the sofa and she had done her best to clean it up!! I was absolutely mortified both that she’s found it when I hadn’t noticed it, and that she cleaned it up!!!

I had the same but was, actually, there when she found it

I, too, was mortified but she was absolutely fine about it and cleared it up.

Studyunder · 22/02/2026 21:06

If I had a cleaner, I wouldn’t give you their number either! There’s a good reason your cleaners don’t stick around for long…..

Arlanymor · 22/02/2026 20:58

FussyFancyDragon · 22/02/2026 20:50

Shed given you the benefit of the doubt and thought that you didn’t know about the cat sick, and she had left it for you to deal with it and not mentioned it to save embarrassing you. Now she thinks that as you already knew about the cat sick and have specifically mentioned it not being cleaned, that you’ve purposely left it there for her to deal with. I doubt she’ll be coming back.

100% and this is also what she meant by 'the thing we never spoke about'.

Cleaners are there to help keep things spick and span, not to deal with goo that comes out of living beings.

wellwatnow · 22/02/2026 20:55

bumptybum · 22/02/2026 20:46

What do you mean ‘this one isn’t all that great - she’s one of the best at cleaning - by far the most reliable’.

🫤

I mean just that - she cleans better that others I've had and is by far the most reliable. She has never missed an appointment yet.

OP posts:
IdRatherBeTalkingTudors · 22/02/2026 20:55

I once got a text from my cleaner (she’d come while we were away) saying she’d found some dried up cat sick behind the sofa and she had done her best to clean it up!! I was absolutely mortified both that she’s found it when I hadn’t noticed it, and that she cleaned it up!!!

FussyFancyDragon · 22/02/2026 20:50

Shed given you the benefit of the doubt and thought that you didn’t know about the cat sick, and she had left it for you to deal with it and not mentioned it to save embarrassing you. Now she thinks that as you already knew about the cat sick and have specifically mentioned it not being cleaned, that you’ve purposely left it there for her to deal with. I doubt she’ll be coming back.

WeepingAngelInTheTardis · 22/02/2026 20:47

This is grim why should she have to clean cat sick?

TakeALookAtTheseSwatches · 22/02/2026 20:46

Yeah op you need to work on your communication skills. As a former cleaner there is absolutely no way in hell I would have cleaned up someone else's cat sick. Ridiculous that you expected her to!

CmonBobby · 22/02/2026 20:46

Visible bodily emissions are not for the cleaner. That’s skivvying.

bumptybum · 22/02/2026 20:46

What do you mean ‘this one isn’t all that great - she’s one of the best at cleaning - by far the most reliable’.

🫤

ChocolateCinderToffee · 22/02/2026 20:46

What you say doesn't add up, OP. You only noticed the cat vomit on the way out but it was dried on the cupboard door? It must have been there 24 hours or so to be dry, in which case you must have noticed it before. It therefore looks as though you left it for the cleaner instead of getting your Marigolds on, digging out the disinfectant and getting on with it.

Fl0weryTwats · 22/02/2026 20:44

”I had to wait ages for her to find a slot for me”

You mean you had to wait until your neighbour died and then went asking for the poor woman’s slot 😟

Then leaving manky cat sick for her to clean, have you no shame at all?!

Smowk · 22/02/2026 20:44

wellwatnow · 22/02/2026 19:33

It may have been, and no I didn't leave it for her as such, I just noticed on the way out (I was rushing) that the cupboard door was dirty. When I got back it was still dirty, so I just cleaned it off. TBH it looked like the room hadn't been cleaned, and I didn't think about it until today.

If this happened to me I’d text my cleaner saying ‘omg the cat has spewed in the laundry sorry, noticed it on my way out when I was late. I’ll clean it up when I’m back! 🙂’

But I really like my cleaner and I wouldn’t expect anyone to clean up cat sick that I’d left for them.

missmollygreen · 22/02/2026 20:43

So she isnt all that great, but she is the most reliable and one of the best cleaners you have had?
You really do sound like hard work...

Efficiencyeffortlessly · 22/02/2026 20:42

gamerchick · 22/02/2026 19:43

So why mention it to her at all then?

My Q too.

You would do that to someone who was dispensable! No way would I lose a good cleaner over that, and on top, over something I have already cleaned up!

Efficiencyeffortlessly · 22/02/2026 20:39

wellwatnow · 22/02/2026 19:33

It may have been, and no I didn't leave it for her as such, I just noticed on the way out (I was rushing) that the cupboard door was dirty. When I got back it was still dirty, so I just cleaned it off. TBH it looked like the room hadn't been cleaned, and I didn't think about it until today.

If you had cleaned it off, why follow it with the texting? In that case first message would have been enough- please clean this room.

She answered diplomatically: saying she had cleaned it but would ensure proper clean next time.

that was enough, don’t you think?

Bridesmaidorexfriend · 22/02/2026 20:38

I’d literally be mortified to receive that message. lol. Have you no sense of embarrassment? She knows you left cat sick for her to clean up and you didn’t apologise but instead implied she didn’t do a good job because she left it for you to clean up.

My cleaner didn’t even pull out a clean litter tray to hoover behind it, and I never asked her to because I’ve hired her to clean my house, not clean up after my pets. I’d rather she would obviously but some people are funny about animals and so I just did that myself

Efficiencyeffortlessly · 22/02/2026 20:35

Sorry haven’t read the whole thread .

@wellwatnow yes, she is not coming back.

Dod her duties include cleaning after the cat?

I like clean places and clean better than cleaners so I tend to clean myself. If I was ever asked to clean a house/ flat (free or at a fee), I would leave it clean and would not leave anything dirty which I had seen- except it if needed a big clean and had run out of time.

what I am saying, I understand cleaners get given tasks: mop floor, hoover, wipe cupboards, door handle, dust, wipe window sills etc etc. But do you want to say if through kitchen door I see plastic bag have been blown into garden by the wind, I would just look at it because my areas of cleaning/ tasks do not include the garden? Genuine Q.

canisquaeso · 22/02/2026 20:31

Either you have extremely bad luck or you’re just insufferable as an employer to go through these many cleaners.

Probably the latter.