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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the hotel were out of order with valentines stay/room?

582 replies

Hotelhorror · 17/02/2026 13:30

I had a night away booked with my boyfriend on Saturday (the first time we had stayed overnight with each other).

It was a modern hotel with a glass window to the bathroom which was supposed to turn opaque when a button was selected. It was apparent this wasn’t working.

We went downstairs to reception to ask for it to be fixed, receptionist said they’d send someone to take a look. Maintenance man came up and said it was a common issue but he didn’t have the part needed (and wouldn’t have it until midweek) so he accompanied us back to reception again saying they’d give us another room.

The receptionist said there was no alternative rooms available as the hotel was full due to valentines and when this happens, couples have ‘seen it all before so just laugh about it’ and enjoy their stay.

I said this wasn’t acceptable and asked for the manager - who did appear from the back office but basically doubled down and said there was nothing they could do. She did offer us a voucher for a drink each in the bar (really!!) as a ‘goodwill gesture’.

As we had traveled some distance we decided to stay, and used the communal loos in the reception area whenever there was a need (luckily there was no need to in the night).

I found them thoroughly dismissive and am awaiting a response to my formal complaint to head office.

AIBU to find these customer service standards appalling?

Image attached of what I mean (this isn’t mine but from another review of same hotel of people unhappy with the set up)

To think the hotel were out of order with valentines stay/room?
OP posts:
Calliopespa · 17/02/2026 20:52

GlasgowGal2014 · 17/02/2026 19:36

OP - you are not being unreasonable! All the posters who are saying they'd happily s**t in front of their DH have missed the fact that this was your first weekend away together (and I am also sure that along with any mystery they've lost all the romance in their relationships too). We used to use Village Hotels for work events but their customer service is really hit or miss so I am not surprised that they didn't deal with this well. Now that you're home I'd email them to set out how disappointed that you were with their response, spell out that you and your partner felt unable to use the toilet in your room throughout the duration of your stay instead using toilets in the public areas and ask them for a refund of the room. You could try looking for the CEO's email address online and directing it to him direct.

In future have a good look at hotel photos before booking because unfortunately glass bathroom boxes seem to becoming more popular and even when the frosted glass works there's not a proper seal around the door to stop noise, light or smell travelling. I've been with my DH for 20 years now, and I still would never choose to stay in a room like that. Solid walls and doors all the way for us 😂

All the posters who are saying they'd happily st in front of their DH have missed the fact that this was your first weekend away together

Exactly. At the point when you are still hoping they imagine you are some kind of aberrant paragon who never needs to, let alone witnessing it.

And as for the staring at the other wall, what kind of bizarre social interaction is that? Please look away, I am taking a dump/wiping my butt/douching my vagina/removing a tampon just several metres from you and in full sight should you happen to glance my way.

SecretSquirrelLoo · 17/02/2026 20:51

Who would invent such a stupid pointless thing that is bound to go wrong?

Plmnki · 17/02/2026 20:49

OP, I agree with you totally. Leave a scathing review on trip advisor, on Google maps AND log this with the website that has been specifically set up to deal with issue - something like BRING BACK DOORS or similar. Use the website to blacklist crap hotels and use it to locate hotels with proper bloody doors to bathrooms.

Here it is:

bringbackdoors.com

m00rfarm · 17/02/2026 20:49

Empress13 · 17/02/2026 13:43

Couldn’t you have just said to your partner please look away as I need to use the toilet ?

Edited

That is not the point. Surely you can see that?

TerrysNeapolitan · 17/02/2026 20:48

A hard no. In the same relationship for 24 years. Would not be comfortable what-so-ever. What a stupid set up. 100% with you OP.

Blueyrocks · 17/02/2026 20:44

Psychologymam · 17/02/2026 20:21

so I would never want to have this hotel room and I would feel somewhat embarrassed if we ended up with it… however, I wouldn’t cry about it and we would manage to survive the weekend and I’d use it in the middle of the night rather than going downstairs. To answer your questions - At what stage of relationship, would it not have felt horrendous? - probably after childbirth I think, he’s seen how amazing my body is but also it’s not exactly dignified, when someone delivers your baby, they’ve really seen it all ! How would I be okay with it? Well, he is my husband who loves me, he’s a grown up who is aware of how the body functions and we would both be considerate by looking at the tv etc, it’s not like you would be staring in the window at the other person!

Thank you for this reply! I'd use it in the middle of the night too, for a wee, while DH was asleep or barely awake. That would be fine. It's the other end of toileting that I just --- Or, tampons or whatever. Nope.

DH was there for all my labours, but he didn't deliver the babies. But even if he had - labour is different. You're right, of course - he's a grown up and he knows my body works the same way his does, and he wouldn't be watching. But still.

It's not a situation I've ever been in, so maybe if it came to it I'd be fine. But I shudder at the thought, from where I am now!

BatchCookBabe · 17/02/2026 20:38

YANBU @Hotelhorror I would HATE this. Married 30-ish years here, and have lived with DH for 35 years, and like fuck do I want to see him having a shit, and wiping his arse. And I don't want him watching ME having a shit, or a shower, or getting dressed or anything. Just because you're married/a couple, that doesn't mean you don't want privacy.

We have a lock on our bathroom door at home, and often have the door locked .. Unless we're just having a quick wee, or cleaning our teeth, or doing something else quickly. A poo, or a shower, or anything 'intimate,' and we want privacy. I think it's very odd to NOT want privacy actually!

I don't give a stuff if he has seen me breastfeeding our DC when they were babies, and was there when I gave birth, and has seen me be sick/throw up now and again.... I mean, so what? What has that got to do with anything? Confused

'Oh my husband saw me breastfeeding our children when they were babies, and was there when I gave birth, so I don't mind him seeing me having a shit and wiping my arse, and wiping my fanny with my towel after I've stepped out of the shower?' WTAF?! 😆These comparisons are batshit and nonsensical! As someone has said, it's a bit of a weird kink to want to see your partner on the shitter, and washing and drying themselves intimately in the shower!

Vaxtable · 17/02/2026 20:36

I would have asked them to block it up with something paper or large towels it it’s open at the top

Blueyrocks · 17/02/2026 20:34

This reply has been withdrawn

This message has been withdrawn at the poster's request

Frazzledandfried · 17/02/2026 20:28

YANBU. I dont want be seen whilst having a shit and have zero desire to see my partner of 15 years having one either!

JohnBullshit · 17/02/2026 20:26

I don't understand why these things even exist. Where's the demand? Is there some new drawback to walls I haven't heard of?
DH and I have been together forever, and we're fairly casual about closed doors for washing and peeing. But we do not want to see one another taking a shit or wiping our arses because of a known fault in the screen mechanism. I don't even need to see the toilet from the rest of room. Why would anyone want to?
ETA I didn't see the post above saying the exact thing I've just written. I expect we're not the first to be baffled.

Tiedbutchorestodo · 17/02/2026 20:21

I wouldn’t use the loo in front of my DH (of over 10 years) and he doesn’t even like using the normal loo with proper door setups for a poo on holiday unless I’m out of the room - there is no way he’d be ok with a non frosted glass bathroom for even a night as he’d need a wee in the night / first thing and it would make him feel incredibly uncomfortable. (My exdh on the other hand would be absolutely fine with it)

I don’t understand why these types of rooms even exist - how do so many hotel designers think it’s a good idea?

Psychologymam · 17/02/2026 20:21

Blueyrocks · 17/02/2026 14:42

If anyone who'd be ok with this could please - genuine question - tell me how they're ok with this? At what stage of the relationship did it become ok to poo in front of each other? Did you feel embarrassed the first time? I'm genuinely asking, because I think I do err too far on the other side - I honestly think I'd be reduced to tears by this set up, if there wasn't a toilet at reception to use.

so I would never want to have this hotel room and I would feel somewhat embarrassed if we ended up with it… however, I wouldn’t cry about it and we would manage to survive the weekend and I’d use it in the middle of the night rather than going downstairs. To answer your questions - At what stage of relationship, would it not have felt horrendous? - probably after childbirth I think, he’s seen how amazing my body is but also it’s not exactly dignified, when someone delivers your baby, they’ve really seen it all ! How would I be okay with it? Well, he is my husband who loves me, he’s a grown up who is aware of how the body functions and we would both be considerate by looking at the tv etc, it’s not like you would be staring in the window at the other person!

Thepossibility · 17/02/2026 20:18

I once stayed in a room set up like this with my sister! So ridiculous, what are they thinking with this nonsense. Wave at my sister from the toilet 🤣

missjonesy · 17/02/2026 20:14

I think all of these comments that are making out that it’s all good are so odd! I mean it’s very much each to their own and you do you. But personally I’m with you. I have been with my partner 12 years. We don’t need to see what one another does in the toilet and if it was when we first got together not a chance in hell!!!
I used to make him put headphones in if I needed the toilet during the day and watch a video on his phone 🤣🤣
I would definitely be expecting half of my money back or a free stay at another time.

HappyDreamer · 17/02/2026 20:07

Wouldn’t bother me with my partner of 6 years. Probably would bother me if I was dating a new partner.

honeyfox · 17/02/2026 20:03

You deserve a full refund!

I stayed in a hotel years ago in Lisbon with a friend which had the shower cubicle actually in the bedroom, luckily the toilet had a door. We had to each go down to the lobby when the other needed a shower (no frosted glass either).

kombuchabucha · 17/02/2026 19:51

I have never heard of or experienced this concept before and hope I never do, who the hell designed this and who the hell would choose to install it?! Absolutely madness. YANBU!

RollOnSunshine · 17/02/2026 19:46

Good lord. The door feature was broken and they did not have any alternative rooms.

What did you expect them to do exactly?

Formal complaint to head office? Christ on a bike!!

GlasgowGal2014 · 17/02/2026 19:36

OP - you are not being unreasonable! All the posters who are saying they'd happily s**t in front of their DH have missed the fact that this was your first weekend away together (and I am also sure that along with any mystery they've lost all the romance in their relationships too). We used to use Village Hotels for work events but their customer service is really hit or miss so I am not surprised that they didn't deal with this well. Now that you're home I'd email them to set out how disappointed that you were with their response, spell out that you and your partner felt unable to use the toilet in your room throughout the duration of your stay instead using toilets in the public areas and ask them for a refund of the room. You could try looking for the CEO's email address online and directing it to him direct.

In future have a good look at hotel photos before booking because unfortunately glass bathroom boxes seem to becoming more popular and even when the frosted glass works there's not a proper seal around the door to stop noise, light or smell travelling. I've been with my DH for 20 years now, and I still would never choose to stay in a room like that. Solid walls and doors all the way for us 😂

sofiamofia · 17/02/2026 19:34

Absolutely horrendous. I'd have demanded a refund and left the hotel.

I'm married nearly 20 years and we don't even use the same bathroom at home, never mind watch each other go to the toilet.

Even with the glass frosting over, can you still hear bathroom noises? I've never been to a hotel with this set up. What's wrong with concrete?

k1233 · 17/02/2026 19:29

Hotelhorror · 17/02/2026 14:40

Good for you.

This room had no ‘little sitting area’ out of sight of the bathroom.

Should have asked them to get some duct tape and tape up a sheet as a temporary solution.

DisabledDemon · 17/02/2026 19:29

Empress13 · 17/02/2026 13:43

Couldn’t you have just said to your partner please look away as I need to use the toilet ?

Edited

That's not the point, though, really. Why on earth should you be put in that position? We've been married for nearly thirty years and I still wouldn't want my DH viewing me on the loo. It was excruciating enough (in every sense of the word) when I broke my hip and he had to lift me off the seat. I wouldn't have wanted him there for the duration!

Trainup · 17/02/2026 19:29

Happyjoe · 17/02/2026 14:41

Ah, romantic valentines weekend.... where forced to see each other shit.

Hotel are taking the pee.

Nobody is holding their eyelids open and forcing them to look. Why on earth use the communal toilets?! Surely much easier for the non-weeing partner to go out into the hallway if they really couldn’t possibly be trusted to just look at the opposite wall?

I would say a drinks voucher is fine. Possibly a bottle of champagne to the room.

Hankunamatata · 17/02/2026 19:27

Its valentines day and place was full. They offered you drunk vouchers. I think that's fine

Surely you just close the door and ask partner to look other way.