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AIBU?

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To think the hotel were out of order with valentines stay/room?

582 replies

Hotelhorror · 17/02/2026 13:30

I had a night away booked with my boyfriend on Saturday (the first time we had stayed overnight with each other).

It was a modern hotel with a glass window to the bathroom which was supposed to turn opaque when a button was selected. It was apparent this wasn’t working.

We went downstairs to reception to ask for it to be fixed, receptionist said they’d send someone to take a look. Maintenance man came up and said it was a common issue but he didn’t have the part needed (and wouldn’t have it until midweek) so he accompanied us back to reception again saying they’d give us another room.

The receptionist said there was no alternative rooms available as the hotel was full due to valentines and when this happens, couples have ‘seen it all before so just laugh about it’ and enjoy their stay.

I said this wasn’t acceptable and asked for the manager - who did appear from the back office but basically doubled down and said there was nothing they could do. She did offer us a voucher for a drink each in the bar (really!!) as a ‘goodwill gesture’.

As we had traveled some distance we decided to stay, and used the communal loos in the reception area whenever there was a need (luckily there was no need to in the night).

I found them thoroughly dismissive and am awaiting a response to my formal complaint to head office.

AIBU to find these customer service standards appalling?

Image attached of what I mean (this isn’t mine but from another review of same hotel of people unhappy with the set up)

To think the hotel were out of order with valentines stay/room?
OP posts:
UnctuousUnicorns · 17/02/2026 22:16

Anna1mac · 17/02/2026 21:45

This. People do all sorts , whilst having sex, involving various orifices (I won't go into details) yet this is a problem? 😂😂😂😂 FFS, close your eyes... Millennials jeezo...

Gen X, actually, and judging by some of the responses here, I'm not the only one. Besides, I'm not sure a desire for privacy is necessarily age dependent. 🤔

StrawberrySquash · 17/02/2026 22:06

I'd be very annoyed. Whether I was staying with a partner or a friend. A hotel is a treat. And privacy is a basic expectation in a bathroom. The whole point of en suites is not having to traipse along the corridor to the bathroom. And you pay for that convenience. Which you only partially got.

Empress13 · 17/02/2026 21:52

Cosyblankets · 17/02/2026 13:51

Why should you have to?

i was just trying to offer an alternative solution given she couldn’t change her room I didn’t say it was acceptable

Anna1mac · 17/02/2026 21:48

Carzycat · 17/02/2026 21:13

What exactly did you expect them to do if there were no other rooms available. There was a door to the toilet - the other person could have just watched TV, closed their eyes or done anything to avoid watching the person using the facilities. Complete non issue.

Exactly this, 💯 %

ThiagoJones · 17/02/2026 21:47

HoppingPavlova · 17/02/2026 14:39

We had this recently, where the bathroom had a full glass window so no one missed ‘the amazing view’. The problem was though, there was exterior window, then little sitting area, then bed, then bathroom - so while on the loo, you looked out across the bed and sitting area to the lovely view outside the window.

However, there was a roller blind which you could put down if desired. Neither DH or I could be bothered faffing with a roller blind every time we went to the loo, so just left it. We didn’t look at each other on the loo though, who would? We were either in the little sitting area, having wine or cup of tea while looking out at the view, or laying on the bed watching Netflix, not ogling the person who had gone in and was sitting on the loo, or drying themselves off from shower behind the glass. So, while an odd’ish set up, it was no biggie at all and we certainly were not storming down to reception about it, or using reception toilets.

That’s fine if you’ve got a little sitting area! Many hotel rooms don’t.
DH and I have been together for 20 years so I wouldn’t be overly fussed about the opaque glass not working, but on a first night away with a new partner I’d absolutely be using the reception toilets rather than shitting where they could see me through the glass 🤷🏻‍♀️

Anna1mac · 17/02/2026 21:45

BrownSharpie · 17/02/2026 13:32

You’re being ridiculous.

This. People do all sorts , whilst having sex, involving various orifices (I won't go into details) yet this is a problem? 😂😂😂😂 FFS, close your eyes... Millennials jeezo...

Dolallytats · 17/02/2026 21:42

I've been with my husband for over 30 years. He's had to sit in the bathroom when I had a very severe IBS attack as I was passing out. But, that was an emergency and there is no way on God's green earth would I be OK with using the loo in a glass box!!

FunnyOrca · 17/02/2026 21:35

YANBU

We once stayed in a very nice hotel (€2,500 per night). The room was a suite so it had a bedroom and a bathroom which joined by an open arch. In a glass box room off the bathroom was the loo.

I thought it was gross to 1. Have to touch a handle to get to the sink and 2. Be able to see someone in the toilet? Why was this a thing? Why would you want this? Why is there more than one hotel with glass box loos? It never occurred to me they might be a way to miss the glass but I do not think you are unreasonable to be annoyed by this.

NormaJune · 17/02/2026 21:35

Could have asked for an extra bed sheet and used that as some kind of cover.

Calliopespa · 17/02/2026 21:33

Falloutgal · 17/02/2026 21:27

Pictures are on the website and its a well known low budget hotel. Loads are located next to motorways for people travelling for work. Their target audience isn't romantic nights away. Its a bed in a room on a budget.

Stylish rooms is referring to the decor in the room, not the size.

I'm not referring to the size either. I'm referring to the fact that a toilet in the room isn't stylish decor.

Ultimately it was what it was but I don't think it is unreasonable of the op to expect the opaque feature wouldn't work if it was supposed to.

Falloutgal · 17/02/2026 21:27

Calliopespa · 17/02/2026 21:15

That's just mean and rude.

No they don't cost the earth, but I've just checked the website and they also aren't advertised as budget army barracks type accommodation. It says "stylish rooms." Well, having to take a dump in front of someone isn't exactly many people's idea of "stylish."

And the loved up couple coming through the doors, hand in hand and gazing into each others eyes don't look as though they are thinking "Can't wait to see your expression as you release the kraken."

Pictures are on the website and its a well known low budget hotel. Loads are located next to motorways for people travelling for work. Their target audience isn't romantic nights away. Its a bed in a room on a budget.

Stylish rooms is referring to the decor in the room, not the size.

Calliopespa · 17/02/2026 21:17

purplecorkheart · 17/02/2026 21:14

I don't understand why more and more hotels are introducing this set up. I have had to share rooms with hotel colleagues/friends etc due to room mix up/flight cancellations etc. This is the thing of nightmare for me.

In fairness to the hotel though the odds are they cannot build a room out of thin air if they are full booked and most likely they had to call an outside company to do a repair. Normally onsite staff do not have the authority at the time to discount/refund other than a small amount at the time.

You have put in a formal complaint. Follow it up in a day or so giving them a deadline to response and then do a follow up with your credit card/bank.

I don't understand why more and more hotels are introducing this set up.

It's like most things these days. Same rationale as to why 100grm chocolate bars are now 90 grams.

Cost cutting and corner cutting wherever they think they can get away with it. And a lack of pride in what they are offering.

SqueakyDoor · 17/02/2026 21:17

@Hotelhorror OP, when you make your complaint, ask if all the staff toilets are open glass. Not just in the hotels, but at Head Office too.
If not, why not?

Calliopespa · 17/02/2026 21:15

Falloutgal · 17/02/2026 20:57

You stayed in a budget village hotel, hardly a romantic get away. Just a cheap bed for the night so I wouldn't be too surprised that something was broken.

That's just mean and rude.

No they don't cost the earth, but I've just checked the website and they also aren't advertised as budget army barracks type accommodation. It says "stylish rooms." Well, having to take a dump in front of someone isn't exactly many people's idea of "stylish."

And the loved up couple coming through the doors, hand in hand and gazing into each others eyes don't look as though they are thinking "Can't wait to see your expression as you release the kraken."

purplecorkheart · 17/02/2026 21:14

I don't understand why more and more hotels are introducing this set up. I have had to share rooms with hotel colleagues/friends etc due to room mix up/flight cancellations etc. This is the thing of nightmare for me.

In fairness to the hotel though the odds are they cannot build a room out of thin air if they are full booked and most likely they had to call an outside company to do a repair. Normally onsite staff do not have the authority at the time to discount/refund other than a small amount at the time.

You have put in a formal complaint. Follow it up in a day or so giving them a deadline to response and then do a follow up with your credit card/bank.

Carzycat · 17/02/2026 21:13

What exactly did you expect them to do if there were no other rooms available. There was a door to the toilet - the other person could have just watched TV, closed their eyes or done anything to avoid watching the person using the facilities. Complete non issue.

Calliopespa · 17/02/2026 21:08

m00rfarm · 17/02/2026 20:49

That is not the point. Surely you can see that?

She's too busy staring at the opposite wall to see anything I think!

Calliopespa · 17/02/2026 21:05

Appleandcidergravy · 17/02/2026 21:02

Personally I wouldnt be bothered- but have changed my husband when he was in hospital unconscious and noone else was available
Also have to toilet him post seizures
However I would still kick up a fuss& as it's not as advertised and therefore not getting the service I paid for.... So deffo complain!!

Also, those acts are acts of emergency. This was supposed to be a romantic weekend and the hotel a pleasant experience, not a mend and make do with duct tape kind of thing.

Appleandcidergravy · 17/02/2026 21:02

Personally I wouldnt be bothered- but have changed my husband when he was in hospital unconscious and noone else was available
Also have to toilet him post seizures
However I would still kick up a fuss& as it's not as advertised and therefore not getting the service I paid for.... So deffo complain!!

Falloutgal · 17/02/2026 20:57

You stayed in a budget village hotel, hardly a romantic get away. Just a cheap bed for the night so I wouldn't be too surprised that something was broken.

rainbowsandraspberrygin · 17/02/2026 20:56

Horrific. I’d hate this. Been married a while but still wouldn’t want to see each other on the loo or doing other private things. Sometimes just a few mins alone is needed too.

Jimmyneutronsforehead · 17/02/2026 20:55

Well I wouldn't want an IBS flare up in that hotel room that's for certain.

MermaidMummy06 · 17/02/2026 20:53

We had a hotel like this in china. Went to reception & half our tour was there to sort the same issue. Including a couple with a teenage DD 'who doesn't need to see her father on the loo'. They provided curtains with suction cups as it had obviously been a huge issue. Otherwise we would have just looked away.

It's unpleasant, but I've seen enough weird and ridiculous hotel rooms (cheap travellers usually, lol) to not let it ruin my stay!!

NotThisAgain1987 · 17/02/2026 20:52

Reportingfromwherever · 17/02/2026 13:38

I can’t believe people saying this is OK. Who wants to have a poo or change a tampon with your other half watching?

Funnily enough OP there is a story in the telegraph today on this very phenomenon.

YANBU.

Just tell them not to look or put a towel over the door. OP you're blowing this out of proportion

Red0 · 17/02/2026 20:52

Wouldn’t bother me with now DH after 20+ years, but wouldn’t have been happy with that in the early days of the relationship.

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