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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the hotel were out of order with valentines stay/room?

582 replies

Hotelhorror · 17/02/2026 13:30

I had a night away booked with my boyfriend on Saturday (the first time we had stayed overnight with each other).

It was a modern hotel with a glass window to the bathroom which was supposed to turn opaque when a button was selected. It was apparent this wasn’t working.

We went downstairs to reception to ask for it to be fixed, receptionist said they’d send someone to take a look. Maintenance man came up and said it was a common issue but he didn’t have the part needed (and wouldn’t have it until midweek) so he accompanied us back to reception again saying they’d give us another room.

The receptionist said there was no alternative rooms available as the hotel was full due to valentines and when this happens, couples have ‘seen it all before so just laugh about it’ and enjoy their stay.

I said this wasn’t acceptable and asked for the manager - who did appear from the back office but basically doubled down and said there was nothing they could do. She did offer us a voucher for a drink each in the bar (really!!) as a ‘goodwill gesture’.

As we had traveled some distance we decided to stay, and used the communal loos in the reception area whenever there was a need (luckily there was no need to in the night).

I found them thoroughly dismissive and am awaiting a response to my formal complaint to head office.

AIBU to find these customer service standards appalling?

Image attached of what I mean (this isn’t mine but from another review of same hotel of people unhappy with the set up)

To think the hotel were out of order with valentines stay/room?
OP posts:
user1471530109 · 18/02/2026 08:04

Are all The Village hotels like this?

I stayed in one with my teenage daughter who was horrified by the glass bathroom. I had no idea the door was supposed to go opaque though! If I'd known I would have complained too! The room was absolutely tiny. Just a bed and had to squeeze round it. I think this one was around Southampton. Eastleigh maybe?

We always stay in a premier inn now!

LittleJustice · 18/02/2026 07:53

Catcooper25uk · 17/02/2026 15:15

Wow there's some proper uptight people on mumsnet. I've been with my partner 12 and a half years, hes seen me on the toilet, I've seen him on the toilet its really not that deep. All the people horrified by this acting like they want you to shit and piss in each other's hands or something. Honestly if this bothers people that much that you're not comfortable enough in your relationships to share a bathroom with your other half then you must be really put out by really minor everyday inconveniences. Maybe its because I'm in my 40's now and the fact I've been through so much shit over my lifetime that I'm finally in a place where I just can't get worked up over irrelevant little problems like this.

People are different, can you imagine? Not nice to throw shade on people who are different from you. Try opening your mind a little.

I'd really hate this and didn't know it was a thing but I would actively avoid any hotel with this set up. Can't see it being profitable. Yet another reason to read the TripAdvisor reviews before booking.

Fizbosshoes · 18/02/2026 07:42

Lurkingandlearning · 18/02/2026 03:56

I wouldn't knowingly book one of those rooms (or one with a bath in the bedroom ffs - why). I can see why you were unhappy.

It really puzzles me that this type of bathroom exists. I don't believe at some point hoteliers carried out market research and discovered that most people want to be able to see the person they are with (whether that is a partner, relative, friend or colleague) using the toilet or even the shower. If they do and the other person agrees, they can just go into a traditional bathroom together. But most people don't want that or there would be more glass enclosed bathrooms in people's homes.

What makes it even more baffling to me is that glass enclosed bathrooms must be more expensive to install than private bathrooms. Glass is more expensive than plasterboard. To then add the cost of a mechanism to make the glass temporarily opaque and more like plasterboard is nuts.

Maybe over time, a long time, it saves the business money because glass doesn't have to be repainted. I'm not sure how great a saving that would be taking into account the additional time spent on housekeeping as glass can't just be wiped the way paint or tiles are, and the additional wear and tear on their public toilets.

Sorry, to have gone off on a bit of a tangent on your thread OP, but this trend really irritates me.

I have seen, during Rightmove searches a few houses with "open plan" ensuites aka shower, basin and toilet in the bedroom....or separated by a waist height wall....Confused.
No idea why, it seems a horrendous idea for multiple reasons!

Goatsarebest · 18/02/2026 07:09

Glad to see a strong consensus on privacy in the Bathroom. 30 years together and 3 children birthed together and times of sickness when we had to be with each other during extreme bodily functions to provide care. But neither of us would want this set up what so ever. We have bathroom privacy at home and would expect and want it in a hotel. It's difficult to understand which designers thought this was a good idea. Any system of turning it opaque is going to break at some stage. All systems used regularly by the public end up broken.
At least not liking this isn't another example of being out of touch with modern society. All our adult children said they would hate this too.

Lurkingandlearning · 18/02/2026 03:56

I wouldn't knowingly book one of those rooms (or one with a bath in the bedroom ffs - why). I can see why you were unhappy.

It really puzzles me that this type of bathroom exists. I don't believe at some point hoteliers carried out market research and discovered that most people want to be able to see the person they are with (whether that is a partner, relative, friend or colleague) using the toilet or even the shower. If they do and the other person agrees, they can just go into a traditional bathroom together. But most people don't want that or there would be more glass enclosed bathrooms in people's homes.

What makes it even more baffling to me is that glass enclosed bathrooms must be more expensive to install than private bathrooms. Glass is more expensive than plasterboard. To then add the cost of a mechanism to make the glass temporarily opaque and more like plasterboard is nuts.

Maybe over time, a long time, it saves the business money because glass doesn't have to be repainted. I'm not sure how great a saving that would be taking into account the additional time spent on housekeeping as glass can't just be wiped the way paint or tiles are, and the additional wear and tear on their public toilets.

Sorry, to have gone off on a bit of a tangent on your thread OP, but this trend really irritates me.

OtterlyAstounding · 18/02/2026 01:32

Anna1mac · 17/02/2026 21:45

This. People do all sorts , whilst having sex, involving various orifices (I won't go into details) yet this is a problem? 😂😂😂😂 FFS, close your eyes... Millennials jeezo...

You shit in front of your partner during sex? Well, it takes all sorts, I guess.

OtterlyAstounding · 18/02/2026 01:30

To be fair, I wouldn't have booked a hotel room with a glass bathroom door, frosted or not! Eurgh! I like a bathroom to be private, and I don't understand the recent trend for having showers/baths/loos being practically in the bed, and entirely exposed.

But also, the hotel was completely out of order.

summergin · 18/02/2026 00:04

No I wouldn’t be happy either and my relationship is anything but new! I wouldn’t mind a pee but for anything else the other would need to leave the room…but I can’t imagine at the start of the relationship saying you will need to go a walk I need a poop…all these years later I don’t care he knows but it’s not a show and would still be inconvenient

Cherryicecreamx · 18/02/2026 00:01

I went to a lovely hotel recently which also had a glass window looking into the bathroom!! Thankfully there were blinds I was able to put down. I don't care whether it's a new partner or someone I've been with 10 years.. privacy matters. Not quite sure what the designers are thinking!
I would be complaining too although I understand if there are no other rooms available there isn't much they can do.

Goonyoucanaskme · 17/02/2026 23:18

YANBU. The glass door into the bathroom is ridiculous for a start, and if for some reason they must build it like that, why not make it out of the most opaque glass? And why couldn't someone in the hotel nip up with some wallpaper and a role of sellotape to cover it up? And why not have the respect to believe a customer when they say that the situation is upsetting, rather than laughing at them?
I feel this is the sort of unpleasant experience that money cannot compensate for, and I doubt that you can force them to pay compensation, but writing a few bad reviews might help you let it go.

Greengagesnfennel · 17/02/2026 23:17

Who would design this bonkers set up? Why does the toilet wall need to ever become non-opaque!

it’s giving prison vibes. not luxury valentines at all yanbu!

Erin1975 · 17/02/2026 23:15

I wouldn't like this but at the end of the day what do you expect the hotel staff to do. They were unable to repair it. They also couldn't give you a other room as the hotel was fully booked. Are you expecting them to evict other guests to give you another room.

By alleans pursue a refund but that's the best you can hope for.

Fizbosshoes · 17/02/2026 23:13

Im.in the NO camp as well!
Next week we are staying in a hotel, me, DH and teen son in the same room. Thankfully weve been to the hotel before and I know it has proper doors on the bathroom. I dont want to see anyone else going for a poo, or them see me.

I cant see what the rationale behind it is?
Many many married people or in ltr dont want to see their partner going about their business....but as has been said previously hotel rooms are often shared with friends, colleagues, siblings, parent and child....most of which would be completely inappropriate and an invasion of privacy.

ByWarmShark · 17/02/2026 23:08

We had a different issue with a Village hotel. Staff at the time in the hotel were unhelpful to the point of disinterest. However, I complained again afterwards and explained how it affected our stay and got a full refund and offer of another free night on a different date (didn't take them up on this as had no desire to stay there again). So definitely worth a follow up complaint.

Delphinium20 · 17/02/2026 22:59

I've been married for over two decades, and DH has seen me poo when I gave birth.

I still have NO desire to that in front of him in a hotel. Or at home.

And most definitely NOT on a romantic getaway.

Sorry if this has already been posted, but I love this woman. She's my hero!

https://www.instagram.com/bring_back_doors/

OneKeenPeachRaven · 17/02/2026 22:55

It wouldn't bother me particularly, except inasmuch as I've not got what I paid for.

Having said that, I understand it would bother some people a great deal. And let's be honest, even in a long relationships, there's a difference between: 'I've seen it all before' and 'I'm sure keen to see it again on a romantic weekend away'!

gtamum · 17/02/2026 22:53

This is something that should be mentioned on the hotel thread running just now

ljbrad · 17/02/2026 22:48

They also have these in the twin rooms - not ideal when sharing! I don't need to see and hear a parent or a friend on the loo!

IsThistheMiddleofNowhere · 17/02/2026 22:41

To be honest it wouldn't really bother me.

ThiagoJones · 17/02/2026 22:33

HoppingPavlova · 17/02/2026 22:31

@ThiagoJones That’s fine if you’ve got a little sitting area! Many hotel rooms don’t

I have already explained this to another poster. We were not childish enough to race to the sorting area and look out the window (at external view), everyone someone went into bathroom, be it for toilet or shower. Our bed was right next to bathroom window, as in only tight space to get out that side to exit bed.

So, if sitting in bed, and you even glanced slightly to right you would have seen person in bathroom. Again, we were not childish enough to vacate laying on bed and race to sitting area every time someone used bathroom, we simply solved it by not looking that way until the person reappeared from the bathroom. Sure, you could see peripheral movement out of right side of eye, but unless you turned your head further to the right, that’s all it was, some perception of peripheral movement, not visual detail. So, we didn’t turn our heads accordingly. It was astonishingly easy, and really zero imposition. I just can’t see how we could have turned this into a big deal.

Edited

No, I would feel exactly the same while sharing a room with my husband. I don’t think it’s unreasonable to want the privacy you’ve paid for when having a night away with a new partner for the very first time though.

PurpleNebula84 · 17/02/2026 22:32

Not quite the same scenario, but I booked a hotel knowing some of the bathrooms didn't have a fully closing bathroom door and just slid across.. I got one of those rooms instead of one with an actual bathroom door I'd been hoping for... Valentine's trip away with partner of about 10 months. I didn't go for a poo until we got home the next day 😂😂😂

HoppingPavlova · 17/02/2026 22:31

@ThiagoJones That’s fine if you’ve got a little sitting area! Many hotel rooms don’t

I have already explained this to another poster. We were not childish enough to race to the sorting area and look out the window (at external view), everyone someone went into bathroom, be it for toilet or shower. Our bed was right next to bathroom window, as in only tight space to get out that side to exit bed.

So, if sitting in bed, and you even glanced slightly to right you would have seen person in bathroom. Again, we were not childish enough to vacate laying on bed and race to sitting area every time someone used bathroom, we simply solved it by not looking that way until the person reappeared from the bathroom. Sure, you could see peripheral movement out of right side of eye, but unless you turned your head further to the right, that’s all it was, some perception of peripheral movement, not visual detail. So, we didn’t turn our heads accordingly. It was astonishingly easy, and really zero imposition. I just can’t see how we could have turned this into a big deal.

Dullducky · 17/02/2026 22:30

Nope, been married going on for 40yrs and I really don't want to see my husband wiping his bum and I'm sure he doesn't want to see me either.

vipersnest1 · 17/02/2026 22:29

The very least they could do is provide some kind of temporary solution. Even taping some paper over it would be better than nothing.
YANBU

MyMiniMetro · 17/02/2026 22:18

if you paid by credit card you could contact them for a charge back for the fully price as room was not as described, it had a fault that couldn’t be fixed and no alternative was offered.

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