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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the hotel were out of order with valentines stay/room?

582 replies

Hotelhorror · 17/02/2026 13:30

I had a night away booked with my boyfriend on Saturday (the first time we had stayed overnight with each other).

It was a modern hotel with a glass window to the bathroom which was supposed to turn opaque when a button was selected. It was apparent this wasn’t working.

We went downstairs to reception to ask for it to be fixed, receptionist said they’d send someone to take a look. Maintenance man came up and said it was a common issue but he didn’t have the part needed (and wouldn’t have it until midweek) so he accompanied us back to reception again saying they’d give us another room.

The receptionist said there was no alternative rooms available as the hotel was full due to valentines and when this happens, couples have ‘seen it all before so just laugh about it’ and enjoy their stay.

I said this wasn’t acceptable and asked for the manager - who did appear from the back office but basically doubled down and said there was nothing they could do. She did offer us a voucher for a drink each in the bar (really!!) as a ‘goodwill gesture’.

As we had traveled some distance we decided to stay, and used the communal loos in the reception area whenever there was a need (luckily there was no need to in the night).

I found them thoroughly dismissive and am awaiting a response to my formal complaint to head office.

AIBU to find these customer service standards appalling?

Image attached of what I mean (this isn’t mine but from another review of same hotel of people unhappy with the set up)

To think the hotel were out of order with valentines stay/room?
OP posts:
Funnywonder · 17/02/2026 14:23

Thesnailonthewhale · 17/02/2026 14:21

Whilst their response was crap.

Surely you could have looked the other way when it came to the other person toileting?

Very romantic🤣

nOlives · 17/02/2026 14:23

How long has this been a thing? and Why???
I'd be expecting a full refund as well as the drinks.
Horrible.

HappyAsASandboy · 17/02/2026 14:21

I am always totally bamboozled by these types of bathrooms! They could at least put privacy film on so you can’t see in to the bathroom!

Thesnailonthewhale · 17/02/2026 14:21

Whilst their response was crap.

Surely you could have looked the other way when it came to the other person toileting?

Funnywonder · 17/02/2026 14:21

When I saw the first reply I thought ‘oh shit, is that how this thread is going to go?’ Thank goodness there are plenty of other people who, like me, do not want their husband/partner to see them on the bog. And vice versa🤣

If the hotel was full, then that was unfortunate. But they should have been more understanding, rather than making glib remarks. Aside from the fact that it’s perfectly reasonable to want privacy, what if one of you had IBD? Or some other chronic bowel/bladder illness? Or any number of other conditions where privacy is preferred? I would expect much better compensation than a bloody drink. They should give you a partial refund. And they should have some sort of emergency fix they can use if this is a regular occurrence. Like a screen of some description. Terrible customer service.

Waterbaby41 · 17/02/2026 14:19

Did you know before you arrived about the glass 'feature' to the bathroom? Just hoping an upcoming booking isn't the same hotel!!

AutumnedCrow · 17/02/2026 14:18

BrownSharpie · 17/02/2026 13:32

You’re being ridiculous.

Oh no she isn’t.

This place is like a pantomime these days.

topsecretcyclist · 17/02/2026 14:17

Oh God, I didn't even know this was a thing. It's like something from my toilet nightmares that I have frequently. I don't want people to even see an outline of me when I'm on the loo. Our local shopping centre had doors where you could see the people inside, blurry, but still. Why? Thankfully they've changed to proper doors now.

Luxlumos · 17/02/2026 14:16

What a ridiculous concept to begin with. Who in their right mind? And yet…

Please leave a factual review. This is the kind of detail I’d appreciate being given a chance to swerve when I’m searching for a hotel.

Was this feature listed on the room description?

dadtoateen · 17/02/2026 14:16

I'm more concerned that people automatically assume their partner is going to watch...... :)

It's not a great situation for sure, full refund though seems a bit over the top. I assume the rest of the hotel/room/food etc was ok?

Agree with previous posts, put a towel or a sheet up and don't watch!

Friendlygingercat · 17/02/2026 14:15

Do a charge back on your card and leave a very harsh factual review.

Parsleyforme · 17/02/2026 14:15

So based on the hotel’s reply, if you weren’t a couple it would’ve been unacceptable and they would’ve done more? I’ve never been in a relationship where I would happily poo in front of my partner. I think I would’ve asked for a bedsheet that I could put over the door (or me, if I had to!) because I can’t relax enough to poo in a communal toilet

Bakest · 17/02/2026 14:15

No way would i have stayed. I’d have wanted a full refund. Ltr here too and no chance, nope.

MyMilchick · 17/02/2026 14:15

I mean I wouldn't want an audience while using the toilet however you could, like others have said asked them to tape a sheet in front of the glass or something. If they're fully booked they're fully booked. Stupid idea though that type of glass, why not just use the smoky glass permanently. Why do you want to be looking at a toilet even when it's not in use? 😂

Jellybunny56 · 17/02/2026 14:14

I hate this set up and would never choose to stay in a room like this, but this wouldn’t have ruined my stay really. Mistakes happen, things break, that said though my husband & I have had 2 children together so at this point I don’t think a glass wall to a bathroom would even register😂

canisquaeso · 17/02/2026 14:13

YANBU but tbh hotel workers generally have their hands tied in these situations, there’s usually very little they can do and their orders are generally to forward you to customer service (which will probably also wear you down).

I’ve worked in a hotel (budget chain though) before and it was ridiculous.

Tonissister · 17/02/2026 14:12

I hate those rooms. Even with frosted glass, the light still spillsinto the bedroom, disturbing the other person's sleep if someone uses the bathroom in the night.

Who wants a blurred outline of their loved one on the loo? Why did anyone ever think this is a good and stylish idea?

Gall10 · 17/02/2026 14:12

BrownSharpie · 17/02/2026 13:32

You’re being ridiculous.

No she isn’t! I don’t want to see my partner of many decades having a crap and wiping his arse!

pouletvous · 17/02/2026 14:12

I once stayed with a friend and the bathroom/bedroom was completely open plan. Fortunately we were able to swap rooms to one with a private bathroom

crasenda · 17/02/2026 14:11

Some arty farty designer thought this would be a great idea. For whom though, did anyone demand it apart from fetishists?

CloakedInGucci · 17/02/2026 14:11

Why does this even exist as a thing? Who wants that?

Frugalgal · 17/02/2026 14:10

BrownSharpie · 17/02/2026 13:32

You’re being ridiculous.

She's definitely not.

DancingNotDrowning · 17/02/2026 14:10

I’ve been married for 20+ years. DH has seen me give birth 4 times, vomit, suffer food poisoning, be prepped for and recover from emergency surgery and has had to help me stagger to the loo and accompany me whilst I pee post surgery, but there is not a chance in hell I’d be happy with him watching me take a pee much less anything else in these circumstances

BigBlackPuppyDog · 17/02/2026 14:09

Ohthatsabitshit · 17/02/2026 13:42

I’d want a full refund and an apology and we’ve been married for decades. It’s supposed to be a romantic night away not a roughing it public shitting experience. Yuck

Beautifully put! 😆

And I entirely agree with you.

My DH watched our son come into the world…no issue there, medical setting etc. But when it comes to toilet time - nope, leave me in peace.