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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the hotel were out of order with valentines stay/room?

582 replies

Hotelhorror · 17/02/2026 13:30

I had a night away booked with my boyfriend on Saturday (the first time we had stayed overnight with each other).

It was a modern hotel with a glass window to the bathroom which was supposed to turn opaque when a button was selected. It was apparent this wasn’t working.

We went downstairs to reception to ask for it to be fixed, receptionist said they’d send someone to take a look. Maintenance man came up and said it was a common issue but he didn’t have the part needed (and wouldn’t have it until midweek) so he accompanied us back to reception again saying they’d give us another room.

The receptionist said there was no alternative rooms available as the hotel was full due to valentines and when this happens, couples have ‘seen it all before so just laugh about it’ and enjoy their stay.

I said this wasn’t acceptable and asked for the manager - who did appear from the back office but basically doubled down and said there was nothing they could do. She did offer us a voucher for a drink each in the bar (really!!) as a ‘goodwill gesture’.

As we had traveled some distance we decided to stay, and used the communal loos in the reception area whenever there was a need (luckily there was no need to in the night).

I found them thoroughly dismissive and am awaiting a response to my formal complaint to head office.

AIBU to find these customer service standards appalling?

Image attached of what I mean (this isn’t mine but from another review of same hotel of people unhappy with the set up)

To think the hotel were out of order with valentines stay/room?
OP posts:
MikeRafone · 17/02/2026 14:54

https://www.amazon.co.uk/VSUDO-Privacy-Frosted-Pattern-Sticker/dp/B09NXC29HJ/ref=sr_1_3_sspa?crid=XJ4EVF0BD6F4&dib=eyJ2IjoiMSJ9.GqlZwUO_dfi1xYlipj8T7nlx1HSO74ErmUsybF_-Fn4NL7edBXP6Bpr42yFYl4S6yw-KXgolnQbcLTL7-20-e8cxIHhSadSovOV_yLCNkmRfjrZhKKSph8V1zYs9oRiHkfWmlPVR2S94xyfg48kwHsDLKp0t3d_vuOMiydNpzSR3kepFCTWEFghqXNV_T-VZc5BsNmgHYPwws2HTl-SOTlQBES3XG5l8TQ0cSHaAz08A3puqHCmn0vRbIGXvkmLdTDCiZ78KeZYhgNXO7_mWvN7kapYivkhiL6MHtfYnM8I.nQyC1VaqThdjbfx3BVjdAaHIingJLbgyyUoLfHA-Zk0&dib_tag=se&keywords=black+out+window&qid=1771339981&sprefix=black+out+window%2Caps%2C144&sr=8-3-spons&aref=Q7SJAj8bXY&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1

Id write a complaint to the hotel and suggest that as maintenance state its a recurring problem, they order some black out film for the times its not working. Its not up to them to dictate others privacy when using the bathroom.

Amazon

Amazon

https://www.amazon.co.uk/VSUDO-Privacy-Frosted-Pattern-Sticker/dp/B09NXC29HJ/ref=sr_1_3_sspa?aref=Q7SJAj8bXY&crid=XJ4EVF0BD6F4&dib=eyJ2IjoiMSJ9.GqlZwUO_dfi1xYlipj8T7nlx1HSO74ErmUsybF_-Fn4NL7edBXP6Bpr42yFYl4S6yw-KXgolnQbcLTL7-20-e8cxIHhSadSovOV_yLCNkmRfjrZhKKSph8V1zYs9oRiHkfWmlPVR2S94xyfg48kwHsDLKp0t3d_vuOMiydNpzSR3kepFCTWEFghqXNV_T-VZc5BsNmgHYPwws2HTl-SOTlQBES3XG5l8TQ0cSHaAz08A3puqHCmn0vRbIGXvkmLdTDCiZ78KeZYhgNXO7_mWvN7kapYivkhiL6MHtfYnM8I.nQyC1VaqThdjbfx3BVjdAaHIingJLbgyyUoLfHA-Zk0&dib_tag=se&keywords=black%20out%20window&psc=1&qid=1771339981&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&sprefix=black%20out%20window%2Caps%2C144&sr=8-3-spons&tag=mumsnet&ascsubtag=mnforum-am-i-being-unreasonable-5491980-to-think-the-hotel-were-out-of-order-with-valentines-stayroom

7238SM · 17/02/2026 14:53

Do their twin and family rooms have the same set up? 😕

StepbrotherJohn · 17/02/2026 14:53

Hotelhorror · 17/02/2026 13:39

I was expecting a room that was fit for purpose, and as advertised.

I agree. If a hotel uses technology such as this in their rooms then they have to be fit for purpose.

2026Y · 17/02/2026 14:53

ClaireEclair · 17/02/2026 14:48

My husband and I changed our hotel room when we realised there bathroom was like this. There’s no way we would accept this. You’re not unreasonable at all and I don’t understand why this glass was even invented !

It's often because the only window in the bedroom is behind the door, which looks like the case in the picture. So you keep the benefit of maximum natural light in the bedroom most of the time but frost it when you need privacy.

Obviously that's all well and good, until it doesn't work!

elliejjtiny · 17/02/2026 14:52

That's awful. Hotel rooms are expensive and when paying that much you want everything working.

MikeRafone · 17/02/2026 14:51

Telling someone else how to feel about privacy is not a good way to placate a customer

PeppyCoralTiger · 17/02/2026 14:51

Don't know if anyone shared this article yet, Telegraph discussing the trend to do away with privacy. I have so far avoided booking such a room, but have regularly ruled out somewhere when I've see this is the set up. Who? What? Where? Why? I'm none the wiser. article is shared/gifted so should open up for those without subscription. I love the photos, good on them for showing the reality.

https://www.telegraph.co.uk/gift/dd5d7d66d0ae1df0

the answer to the poll they've run is 94% of 15,000 so far say that no they would not book such a hotel room.

Blueyrocks · 17/02/2026 14:50

Stressedoutmummyof3 · 17/02/2026 14:42

That's what most people would do surely. Most new partners aren't going to stare at you when you're on the toilet surely?
Mind you we've been together for a long time and once they've seen you in labour three times and breastfeeding then I wouldn't care about him seeing me on the toilet.

My DH has seen me in labour, and breastfeeding, and puking. God knows what he saw during labour - he's never said and I was in no condition to know or care. But I just couldn't voluntarily, in normal health, use the toilet in front of him. At a desperate stretch, maybe a pee.

Labour is just a whole other plane of experience - normal rules don't apply. For me, it wasn't like - ok I've given birth in front of him, now anything goes.

ClaireEclair · 17/02/2026 14:48

My husband and I changed our hotel room when we realised there bathroom was like this. There’s no way we would accept this. You’re not unreasonable at all and I don’t understand why this glass was even invented !

Funnywonder · 17/02/2026 14:48

HoppingPavlova · 17/02/2026 14:39

We had this recently, where the bathroom had a full glass window so no one missed ‘the amazing view’. The problem was though, there was exterior window, then little sitting area, then bed, then bathroom - so while on the loo, you looked out across the bed and sitting area to the lovely view outside the window.

However, there was a roller blind which you could put down if desired. Neither DH or I could be bothered faffing with a roller blind every time we went to the loo, so just left it. We didn’t look at each other on the loo though, who would? We were either in the little sitting area, having wine or cup of tea while looking out at the view, or laying on the bed watching Netflix, not ogling the person who had gone in and was sitting on the loo, or drying themselves off from shower behind the glass. So, while an odd’ish set up, it was no biggie at all and we certainly were not storming down to reception about it, or using reception toilets.

Well that’s just wonderful for you. With your lovely view. And your little sitting area. And your glass of wine. Cup of tea. Watching Netflix. So, um, what’s the relevance?

Sunloungerhogger · 17/02/2026 14:48

YADNBU. Been with my DH for nearly 12 years. Obviously in an emergency situation / in sickness and in health etc it ultimately wouldn’t be an issue, but in any other scenario, nope, absolutely not. One of the ways we firmly believe in keeping a bit of mystery / allure is to absolutely not see each other go to the toilet. Hardly conducive to a romantic valentines weekend, why on earth do some hotels have this ridiculous set up. Nobody wants this. In a romantic relationship, I can deal with the shower situation being like this (albeit would still prefer privacy), but not the loo. Albeit not everyone sharing a hotel room is in a romantic relationship- once had to share on a work trip that had this ridiculous set up for the shower. Super uncomfortable and inconvenient.

Ohpleeeease · 17/02/2026 14:46

Not acceptable. The lack of a private loo is a significant factor. Just because you might be able to laugh about it doesn't mean the hotel wasn't failing to provide what you paid for. Complain as high as you need to to get a refund.

Fodencat · 17/02/2026 14:46

It’s not something I’d have booked if I didn’t like the set-up 🤷‍♀️

BauhausOfEliott · 17/02/2026 14:46

All the people saying 'Why didn't you just look away?' or 'Why didn't you just tape a sheet over the door?' are missing the point. It's like telling someone who had to wait 90 minutes for a restaurant to serve them an expensive meal that they could have just gone over the road to Tesco and bought a bag of crisps to eat while they were waiting.

If you pay money for a hotel room, you're not paying for an awkward and uncomfortable experience, or one that requires makeshift cobbled-together solutions to meet the most basic of needs. A hotel room shouldn't require sheets and towels taped over the door, or one's partner having to turn and stare at the wall every time you need the loo - that isn't the comfortable and relaxing experience you're paying for.

Clefable · 17/02/2026 14:46

Yeah I always think I’m quite relaxed about body stuff, I don’t mind DH/kids coming in while I have a wee, but I can’t ever imagine just standing there while your partner sits straining on the loo and plopping shit into the toilet, the smell, wiping their shitty arse. How does one sleepwalk into this?

HoppingPavlova · 17/02/2026 14:45

This room had no ‘little sitting area’ out of sight of the bathroom

So, there was no way in the rest of the room that you could avoid looking into the bathroom. At all? That seems odd. Worse comes to worse, surely just doomscroll? I just don’t see how anyone is forced to look in? In the set up I described, the bed was right next to the glass window so while laying on it the other person could have had a prime view in, but if you don’t want to look, you just don’t and the problem is solved. So, yes, good for us coming up with such a solution 🤷‍♀️.

Ophy83 · 17/02/2026 14:45

I have been with DH for 15 years and would not be happy with this - I have IBS and need privacy in the bathroom.

2026Y · 17/02/2026 14:43

ParmaVioletTea · 17/02/2026 14:42

Although... that hotel room doesn't look like - even with a special opaque glass wall, that the bathroom is particularly private. It looks like a small room, and a tiny bathroom, and not well-sound proofed. I wouldn't happy sharing that room for a first weekend away with someone, or even with someone I'd been together with for years.

yep... I think I'd be doing my Number 2 in the reception anyway TBH (and expecting my OH to as well).

Puzzledandpissedoff · 17/02/2026 14:43

Is this the Village Hotel in Eastleigh, @Hotelhorror?

I stayed there once before a last minute cruise - everywhere else was full - and thought the see-through loos in keeping with the rest of the place, which I found dodgy in the extreme

Sooner or later a big chain will probably buy the place and remedy this, but that's not much use to guests in the meantime

KarriTreeSullivan · 17/02/2026 14:43

Ewww, that is awful! I would be mortified to have to share a room and bathroom like that with a new partner! I'd find it pretty awful to have to share a room like this with my husband of 15 years! That's completely unacceptable. I'd have made my husband leave the whole room when I needed the loo!

I stayed in a hotel with my husband and 2 children where the bathroom had a sliding door on one side but completely open on the other. But the toilet was in an individual opaque glass cubicle. I've never seen one quite like yours before, You're basically sleeping in a bathroom, how romantic!!

What is it with the fashion of this see though semi ensuite bathrooms, they're awful!? Are they a lot cheaper than an actual wall and door or something?

Stressedoutmummyof3 · 17/02/2026 14:42

Onelifeonly · 17/02/2026 13:44

I wouldn't be over bothered with my partner- we could agree not to look at each other but it sounds very awkward with someone new.

That's what most people would do surely. Most new partners aren't going to stare at you when you're on the toilet surely?
Mind you we've been together for a long time and once they've seen you in labour three times and breastfeeding then I wouldn't care about him seeing me on the toilet.

ParmaVioletTea · 17/02/2026 14:42

Although... that hotel room doesn't look like - even with a special opaque glass wall, that the bathroom is particularly private. It looks like a small room, and a tiny bathroom, and not well-sound proofed. I wouldn't happy sharing that room for a first weekend away with someone, or even with someone I'd been together with for years.

UnctuousUnicorns · 17/02/2026 14:42

pouletvous · 17/02/2026 14:12

I once stayed with a friend and the bathroom/bedroom was completely open plan. Fortunately we were able to swap rooms to one with a private bathroom

Puts me in mind of a bloody prison cell, with the loo in the corner, opposite the bed! Who thought this was a good idea? A pervert, that's who.

Blueyrocks · 17/02/2026 14:42

If anyone who'd be ok with this could please - genuine question - tell me how they're ok with this? At what stage of the relationship did it become ok to poo in front of each other? Did you feel embarrassed the first time? I'm genuinely asking, because I think I do err too far on the other side - I honestly think I'd be reduced to tears by this set up, if there wasn't a toilet at reception to use.

everypageisempty · 17/02/2026 14:41

😱

Gross. Nobody wants to see that.

Is that a Village Hotel? One I go to regularly (with a child for sports) does not have glass doors like that to the bathroom ... which would absolutely not be acceptable if not working!