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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think the hotel were out of order with valentines stay/room?

582 replies

Hotelhorror · 17/02/2026 13:30

I had a night away booked with my boyfriend on Saturday (the first time we had stayed overnight with each other).

It was a modern hotel with a glass window to the bathroom which was supposed to turn opaque when a button was selected. It was apparent this wasn’t working.

We went downstairs to reception to ask for it to be fixed, receptionist said they’d send someone to take a look. Maintenance man came up and said it was a common issue but he didn’t have the part needed (and wouldn’t have it until midweek) so he accompanied us back to reception again saying they’d give us another room.

The receptionist said there was no alternative rooms available as the hotel was full due to valentines and when this happens, couples have ‘seen it all before so just laugh about it’ and enjoy their stay.

I said this wasn’t acceptable and asked for the manager - who did appear from the back office but basically doubled down and said there was nothing they could do. She did offer us a voucher for a drink each in the bar (really!!) as a ‘goodwill gesture’.

As we had traveled some distance we decided to stay, and used the communal loos in the reception area whenever there was a need (luckily there was no need to in the night).

I found them thoroughly dismissive and am awaiting a response to my formal complaint to head office.

AIBU to find these customer service standards appalling?

Image attached of what I mean (this isn’t mine but from another review of same hotel of people unhappy with the set up)

To think the hotel were out of order with valentines stay/room?
OP posts:
RoastBanana · 17/02/2026 17:50

And yes, please leave a full review of your experience as many (if not most) prospective customers will want to know this in order to make sure they avoid this awful hotel.

Emphasising in doing so the fact that although this has happened in the past, ie it was a known issue, the hotel still did not have the necessary equipment etc in stock to repair it immediately!

Obviously you should get a substantial refund & that should have been offered immediately as they could not move you - or a full refund if you chose not to stay. Amazed that so many posters on here are so willing to accept sub-standard facilities and services & kind of see themselves as being ‘relaxed’ or ‘chill’ for doing so. Being a complete doormat in the face of appalling service and misdescribed facilities is neither of those things.

crasenda · 17/02/2026 17:50

Not all people sharing a double/twin room are in a romantic relationship where anything goes. Siblings, mother, friend, work colleague, teenage kid etc. can be sharers.

I was just thinking back, and I was lucky enough to go on a guided tour of China in 2008. The glitzy multi starred hotel in Beijing had a glass walled loo and shower. I was with my female pal and it was rather embarrassing, until we discovered the remote control for turning the glass opaque. Still wasn't ideal either. Only two nights there thank god. Awful bloody design. That's nearly 20 years ago now so it's not a new thing.

Wendywooooo · 17/02/2026 17:46

While it wouldn't actually bother me, I'd probably kick up a stink and ask for a refund, or at least a lot more than a couple of drinks at the bar.

Whooo · 17/02/2026 17:45

I think you’re being too sensitive here. Yes, your hotel room had an issue. But you seem to be angling for compensation or a refund, I don’t think this really warrants a massive goodwill gesture. Yes, it is likely that people having sex with each other have “seen it all before”, yes it also likely that no one wants to see someone taking a shit. But overall, if that was a big dealbreaker for me, I wouldn’t book a hotel with glass walls in the bathroom period.

DyslexicPoster · 17/02/2026 17:44

No I wouldn't like that either. I stay in hotels with my teen son and we have been known to share a double room. I don't want see him on the loo and he would need therapy if he watched me having a dump. Not all people who share a hotel room are used to watching each other using the loo?

JackGrealishsCalves · 17/02/2026 17:44

This type of bathroom layout in hotels drives me mad.
Just what is the benefit of having a glass door that you can set to opaque.... just have it opaque permanently if you really want that type of door.

MakeYourOwnSunshine · 17/02/2026 17:44

I can't believe grown adults went all the way down to the lobby to use the loo rather than saying "Darling, would you mind averting your eyes for a few minutes, thanks ever so". OK, not a great source but you could surely have coped for one night!

GhettoSnoopystar · 17/02/2026 17:43

SerendipityJane · 17/02/2026 17:41

Who on earth thought that glass thing was a good idea?

Who paid for the interior fittings.? I'd start with them.

Careful there with that cheap sarcasm 🙂

FreeFromWhat · 17/02/2026 17:43

It’s amazing to me to compare the several ( very expensive) hotels I’ve stayed at to the Premier Inn room design and realise that the last is often far more functional and comfortable

I completely agree. I'd rather stay in a PI than some I've stayed in at triple the price (and more).

SerendipityJane · 17/02/2026 17:41

Who on earth thought that glass thing was a good idea?

Who paid for the interior fittings.? I'd start with them.

GhettoSnoopystar · 17/02/2026 17:39

SerendipityJane · 17/02/2026 17:27

pushing on through the cheap sarcasm, I'd suggest that if a grown adult is incapable of finding a quick and easy way to obscure the view through a windows then maybe their parents should get a refund on their education ?

I can assure you that you will never meet a customer like me. However you have to live in the land of the possible.

Yes, totally me being unreasonable about the sticky back plastic on a romantic break 🙂 I’m glad you felt able to push on through. You’re absolutely right to question my education, and that of the OP, in response. We truly are substandard in comparison to you.

Flowerlovinglady · 17/02/2026 17:39

Who on earth thought that glass thing was a good idea? It's an absolutely terrible idea and you are absolutely right to complain about it! And even if everyone else was completely fine with it (which I very much doubt) you would still be well within your rights - why do they think you have a lock on the bathroom door in most hotel rooms even though there is only one double bed??

RoastBanana · 17/02/2026 17:39

Aislyn · 17/02/2026 13:36

Why not just turn off the lights if you are so bothered? It doesn't seem like something worth making a big deal of. What are you expecting?

I feel that having a shit in the dark, & doing the necessary bottom cleaning in the dark, is a far from optimal plan for a romantic weekend.

tsmainsqueeze · 17/02/2026 17:38

BrownSharpie · 17/02/2026 13:32

You’re being ridiculous.

No you're not being ridiculous OP.

There are some things that are better kept private , even though I've been with my husband for over 30 years i have absolutely no desire to watch him take a dump and i'm pretty sure he feels the same about me.
I would not settle for a free drink for this either .

Boomer55 · 17/02/2026 17:38

I wouldn't have booked this sort of room, but other than that, i would have requested that they tape the window with something, for privacy.

FreeFromWhat · 17/02/2026 17:35

I can’t believe people saying this is OK. Who wants to have a poo or change a tampon with your other half watching?

Well nobody I expect. Me and dh have stayed in a room like this in the past and, as we both speak the same language we just alert each other if we're going into the bathroom so the other can avert their eyes. Obviously you have to trust the other person to avert their eyes but we do so . . . .

I wouldn't choose to have clear glass in the bathroom door but given the above it doesn't really pose a problem.

Calliopespa · 17/02/2026 17:31

Hate to tell you op but your BF probably thinks you booked it especially and😂 suspects you of being a scatophiliac now!

ginasevern · 17/02/2026 17:30

mondaytosunday · 17/02/2026 17:24

Why couldn’t one of you just step out of the room if the other wanted privacy?

I mean, you really want to be standing in the corridor at any given hour when you've booked a luxury hotel. Not.

ParmaVioletTea · 17/02/2026 17:30

It’s amazing to me to compare the several ( very expensive) hotels I’ve stayed at to the Premier Inn room design and realise that the last is often far more functional and comfortable, albeit far less attractive looking in terms of design.

It's why chains such as Premier Inn, Travelodge, and the brands within the Ibis/Novotel (Accor) company do so well. They are basic good design, clean and standardised. YOu know what you're getting.

I really rate the French Accor hotel chain at all its price points - even the Ibis Styles (their budget offering) is well designed with a separate lavatory and private shower cubicle. Their Novotel level hotels are really well-designed & comfortable for the price.

Tiswa · 17/02/2026 17:29

allthingsinmoderation · 17/02/2026 16:41

I dont think it unreasonable to expect a private toilet in a hotel room even if its advertised as a glass wall with opaque feature or not.
if something malfunctions in a hotel room you expect it to be resolved or adequately compensated for.
Eg: Aircon not working ,maintenance fix it or move you rooms or offer compensation.
Opaque door facility not working, maintenance can't fix it.cant move room due to full occupancy ,offer compensation (a free drink at the bar isnt proportionate.)

But that is the issue isn’t it - the hotel we didn’t book clearly show it as a room feature and it’s one that is becoming increasingly common

we didn’t book it because we didn’t want it. But could not have complained because it is clearly a feature of the room

Tiswa · 17/02/2026 17:27

Edenmum2 · 17/02/2026 16:12

Well if it’s supposed to be able to turn opaque then it wouldn’t be an issue at all would it?? That’s the whole point

Which again comes down to exactly what the room is advertised as

a room with an opaque wall is different from a room with a clear wall you can turn opaque

the clear wall was always I assume there and the room was booked on that basis

SerendipityJane · 17/02/2026 17:27

GhettoSnoopystar · 17/02/2026 17:07

Quite right, I always take sticky back plastic and paper on romantic getaways.

pushing on through the cheap sarcasm, I'd suggest that if a grown adult is incapable of finding a quick and easy way to obscure the view through a windows then maybe their parents should get a refund on their education ?

I can assure you that you will never meet a customer like me. However you have to live in the land of the possible.

Calliopespa · 17/02/2026 17:25

Marieb19 · 17/02/2026 17:23

I dont mind a bath in a room but the majority of people loathe having semi glazed loos, even if it is opaque. Having said that what did you expect the Hotel to do? They were full and didn't have spare rooms. They may have been flippant with you but most people would have just got on with it and written a shitty review, which you can now do too.

"Shitty review" being a very apt term. You should have lots to say on the topic of shitting op!

mondaytosunday · 17/02/2026 17:24

Why couldn’t one of you just step out of the room if the other wanted privacy?

Holidaymodeon · 17/02/2026 17:24

Calliopespa · 17/02/2026 17:16

Yes and at least those shagpile shag pads would most likely have a private loo.

Yes and probably an avocado bath big enough for a romantic group