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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU To Feel Ripped off by a florist?

243 replies

Blankfluff · 16/02/2026 19:12

My partner had arranged to collect my Valentine’s Day flowers on Saturday morning, which he’d ordered and paid £80 for earlier that week for collection.

However, when he went to collect them, he couldn’t believe what he was presented with. He complained at the time that he didn’t believe the bouquet was worth anywhere near what he’d paid for, others in the store collecting flowers agreed with him but the florists dealing with the collection just gave him a snooty response and carried on serving other customers. He called me to explain, but I had assumed he’d been dramatic, however, when he presented me with them, I was equally shocked, I can’t have thought these would be more than £40 from a good florist or maybe £25 from M&S.

Looking to get some other opinions, would you be happy with these flowers for £80? Personally, I think he should have been offered a partial refund if he wasn’t happy, or that they could have added a little to the bouquet to fill it out a tad. But equally very happy to be told this is what flowers cost and we should adjust our expectations accordingly

YABU - this is good value for money
YANBU - they have had his pants down

AIBU To Feel Ripped off by a florist?
AIBU To Feel Ripped off by a florist?
OP posts:
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7
DeftGoldHedgehog · 17/02/2026 09:47

Rosealea · 17/02/2026 09:36

What adult in their right mind celebrates valentines never mind spends £80 on flowers?!!!! Give the money to charity where it'll do a bit of good rather than rotting in a vase!

You must be fun at a party.

Rosealea · 17/02/2026 09:36

What adult in their right mind celebrates valentines never mind spends £80 on flowers?!!!! Give the money to charity where it'll do a bit of good rather than rotting in a vase!

Mumofoneandone · 17/02/2026 09:27

Fingers crossed he does get a refund. If he doesn't get anywhere maybe worth mentioning that you could always drop a line to trading standards (or similar) about their actions......

Happyjoe · 17/02/2026 09:12

Some florists are shocking. Partner was sent a bunch on a box from work, when his dad died. They arrived dead. I complained to them because, well, sympathy flowers arriving dead was even more hurtful somehow.
They wouldn't refund the buyer because it wasn't the buyer asking for a refund, funny that.

Happyjoe · 17/02/2026 09:10

Allseeingallknowing · 16/02/2026 19:58

That’s an insult to Tesco- their flowers are much fresher!

Well, yes, but I did mean while they are alive they are like Tesco! :-)

Hankunamatata · 17/02/2026 08:55

A quick Google reckons dozen white roses from florist range from £50 to £80.

The price isn't beyond what he asked for. I would complain about the quality of the flowers

IDontLikePinaColadas · 17/02/2026 08:50

Tbh if they were fresh, big head, long stem beautiful roses then £80 is probably about right from a high street florist (I used to be one years ago and that’s not far off what we used to have to charge back then as prices for roses is ridiculous at VDay) but the state of the roses is absolutely dreadful - they’re clearly not fresh. I would absolutely go back to the florist and complain.

whymadam · 17/02/2026 08:50

Blankfluff · 16/02/2026 19:25

Thanks all for the opinions, it’s good to know that we’re not going mad. I’ll be going in to the village tomorrow so will try to speak with the owner if they’re available. If they don’t resolve anything I’ll certainly be posting a review and sourcing flowers elsewhere in future. Such a shame as we like to support local businesses, but we also don’t like to be fleeced! The flowers will likely be for the bin by tomorrow, they have already lost petals and look very sad.

OP, you mention you're in a village? Look on a website called Flowers from the Farm and see if there's a flower farmer in your area. You'll get a whole bucket of fresh, long lasting, locally grown flowers for £80! Valentine's Day flowers are imported from Africa, Asia, South America, all over. They come into the UK via a huge hub in The Netherlands. By the time you get them, they are days old, anything but fresh, loaded with pesticides. and absolutely not organic in any way.
So sorry you were disappointed, OP.

livingthenotebook · 17/02/2026 08:44

Wow, what looks like 12 wilting roses and a few eucalyptus leaves? I would have refused to take them. Hopefully you can speak to whoever is in charge

Auroraloves · 17/02/2026 08:26

Hope you get somewhere by talking. If not, online review

2O26 · 17/02/2026 08:01

AgentPidge · 16/02/2026 21:35

I pressed the wrong button by mistake and now I can't change it. ( I know you used to be able to change it but don't seem to be able to now.) To the OP - YANBU

You can change your vote. I just tried it. You cannot "unselect it" by clicking on "how you voted" (the 1%), instead click on the one you did NOT vote for (the 99%) and then it will change it.

Timeoffisneeded · 17/02/2026 07:51

My DH now always buys me flowers from Bloom & Wild, they're great quality and very reasonably priced too.

When you first open them (they come flat packed in a box!) you do think they look a bit sad but they always perk up when put in water and last a good week at least.

MoiraPlunkett · 17/02/2026 07:47

On the subject of recommendations, good old M&S are my go-to - never been let down by them and the arrangements genuinely look like the pictures on the website, always a good variety of blooms and foliage 'supporting' the 'headline' flowers' (sorry, don't know what the correct floristry terms are).

DontKillSteve · 17/02/2026 07:47

That’s terrible they’re all curled up. I stopped buying from florists as they mostly rip you off. Which is a shame as I support small businesses even if cost a bit more. I hope you get your money back.

MyDeftDuck · 17/02/2026 07:41

This is one of the reasons that I tell my OH to NOT buy flowers for Valentines Day!
They are certainly not worth £80 and I would be making a formal complaint, in writing, plus a very uncomplimentary review!

milkandoats · 17/02/2026 06:42

Yeah those are shit, they look like he stole them off someone's grave they look so messy and old.

muddyford · 17/02/2026 06:32

We have several family birthdays and anniversaries in the first few months of the year. For flowers I use Scilly Flowers or Cornish Blooms. SB have gorgeous scented narcissi this time of year. You bunch looks like something left over from last week.

Zanatdy · 17/02/2026 05:03

Wow that’s pretty shocking. I got some roses from tesco home delivery for £3 that were better than those. I do think florists rip people off on Valentine’s / mother’s day. I’d rather have a voucher if someone was insisting on spending money on me.

SassyCow · 17/02/2026 03:15

Wow! YANBU. £80 for those, they're all wilted. Definitely leave a bad review and photos.

Friendlygingercat · 17/02/2026 02:54

For £80 I would expect a nice fresh bunch with some mixed foliage. I would not give more than £30 for those. Did he pay by card? Do a chargeback and post a factual review with photos.

Darkladyofthesonnets · 17/02/2026 02:46

I don't think they look like expensive roses. They might have looked like expensive roses nearly a week ago though. They are very overblown. No amount of sugar and bleach pick me ups will rescue them for more than a day or two. I do think you have to pay extra for the demand for flowers on Valentines Day but this is just so disappointing if you have ordered. Luckily my birthday and wedding anniversary falls later in February so flowers are a lot more reasonable by then.

Iwantamarshmallowman · 17/02/2026 02:45

I'm not a huge fan of flowers becuase I think they are overpriced for somthing that dies but when I do need to send them I use bloom & wild. I think they are fairly reasonable and the flowers are always beautiful. I do think the florest is taking the piss here.

summitfever · 17/02/2026 02:14

Wouldn’t pay a tenner for that!

Bananainpyjamas1980 · 17/02/2026 02:10

Oh my gosh that's shocking! They are dying!
Tell your partner to use Bloom n wild, delivered in bud form but quality has been excellent in my opinion. I ordered for a friend several times for birthdays and two weeks later they are still going strong!

JillyComeLately · 17/02/2026 01:34

I shopped in Aldi 5 days ago, bought a bunch of roses, carnations and gypsophila for less than a fiver, they are still beautiful.

I would be fuming on your partners behalf. If the florist doesn't agree to a satisfactory refund, do as others have suggested.
Post a stinking review with pictures.