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AIBU?

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Cleaner - unsatisfied

106 replies

LAM1407 · 14/02/2026 12:52

We decided to get a deep clean done of our house post-dog, unfortunately. The lady came around yesterday and all went well etc, we got out of her way and everything seemed fine when we got home. However, for a deep clean I'm not overly satisfied. There's still dust on top of mirrors, dirty spots on bathroom floors, some skirting boards missed and behind toilets too.
Am I being completely unreasonable here to expect these things to be done? I messaged her saying for the most part she has done a great job, but mentioned the above, sent photos, and she basically said thanks for the feedback but on the list of jobs she does behind toilets isnt mentioned...? But surely for a deep clean they would be done? Also, just to say. She did say inside and outside of cupboards are done. Those weren't either. But dont really want to get in an argument pointing things out! Just feel a bit ripped off.

OP posts:
LAM1407 · 14/02/2026 15:06

CoastalCalm · 14/02/2026 15:03

Was she just cleaning alone or did she have a second cleaner there ?

Alone.

OP posts:
CoastalCalm · 14/02/2026 15:03

Was she just cleaning alone or did she have a second cleaner there ?

Idontthinkicandothisanymore · 14/02/2026 14:55

£175 for a whole days clean. Not 3 hours though. She’s taking the piss

Thattimenow · 14/02/2026 14:47

How do you know she was there for 3 hours? Door cam?

auserna · 14/02/2026 14:45

LAM1407 · 14/02/2026 13:02

Yeah I was expecting her to be here longer to be honest. She didn't give a time limit at all, just said she takes as long as needed. It was 175.

£175 for three hours? Wow, I'm in the wrong job.

Riverflow6 · 14/02/2026 14:38

Huge rip off. I think £60 for 3 hours!! Deep clean would be 6 hours in my books. And then £150 wouldn’t be out the question

MargeryBargery · 14/02/2026 14:37

finbow · 14/02/2026 14:21

Unless you’re local and looking for a cleaner or a customer to avoid, what can you do with that data?
Many people also share name and surname (although less likely with double barrelled ones)

Well personally I'm not going to do anything with the information.

But I'm sure both parties would prefer that the hordes of MN cannot identify them.

It was an obvious oversight on OPs part, and she's rectified it, but it needed pointing out because the internet is full of cranks we'd prefer not to share our personal information with.

Getting back to the OP, I do hope you get some money back, she is a definite CF to block a legitimately complaining customer.

( If I was an internet crank I could actually go and tell her that myself now I know exactly who she is...I'm not😅)

Mumofoneandone · 14/02/2026 14:34

That is outrageous, potentially fraud - she's misled you on timings/payment/what she would do. If she has a business address you could send a formal letter to say that unless she issues you with a part refund or to come and rectify the situation you will issue a small claim court to recover your money.
Photograph the house/screenshot conversations etc for evidence.
Think she's blocked you, as she knows she's in the wrong.
FWIW have a reasonable size 3 bed house and our cleaner does 3 hours a week as a regular clean. It costs us about a quarter of what you've paid.

Katemax82 · 14/02/2026 14:33

When I used to clean houses behind the toilet was standard

Thanksforyourlackofthought · 14/02/2026 14:31

What did you say in your review OP?

LAM1407 · 14/02/2026 14:24

Thattimenow · 14/02/2026 14:17

you you didn’t accidentally post it! You very clearly said you were attaching a screen shot

Edited

The wrong version! I had a cropped and amended one but was in the car and clicked the wrong thing!

OP posts:
Roselily123 · 14/02/2026 14:21

Thattimenow · 14/02/2026 14:17

you you didn’t accidentally post it! You very clearly said you were attaching a screen shot

Edited

It was an accident.. op forgot to blackout the name

finbow · 14/02/2026 14:21

MargeryBargery · 14/02/2026 14:15

Mmmm..I now know the OPs full name, her profile picture, the cleaners full name, image and Facebook profile and none of that is any of my business.

Unless you’re local and looking for a cleaner or a customer to avoid, what can you do with that data?
Many people also share name and surname (although less likely with double barrelled ones)

Roselily123 · 14/02/2026 14:19

Your reply on fb was spot on.
(I once accidentally got my car number plate on Mumsnet - it happens)
She May now offer you a partial refund- and then you can take the post down there too.

Thattimenow · 14/02/2026 14:17

LAM1407 · 14/02/2026 14:12

Accidental copy posted now removed

you you didn’t accidentally post it! You very clearly said you were attaching a screen shot

MargeryBargery · 14/02/2026 14:15

finbow · 14/02/2026 14:13

Aren’t more (local) people on Facebook than Mumsnet? I don’t see an issue with the screenshot being on here if it’s been posted on there.

Mmmm..I now know the OPs full name, her profile picture, the cleaners full name, image and Facebook profile and none of that is any of my business.

finbow · 14/02/2026 14:13

Aren’t more (local) people on Facebook than Mumsnet? I don’t see an issue with the screenshot being on here if it’s been posted on there.

LAM1407 · 14/02/2026 14:12

Accidental copy posted now removed

OP posts:
Getching99 · 14/02/2026 14:11

This reply has been deleted

Message deleted by MNHQ. Here's a link to our Talk Guidelines.

This includes your full name and photo, as well as giving the full name of the cleaner. I would get this taken down ASAP.

Roselily123 · 14/02/2026 14:10

Thattimenow · 14/02/2026 14:08

Exactly

But to name the company on mumsnet??? Totally unfair

Yes
@LAM1407
best take it down from Mumsnet …

RancidRuby · 14/02/2026 14:09

How big is your house, OP? I’m a cleaner and I have a couple of clients that I do a 3 hour clean for, typically I will do 2 bathrooms, 2 bedrooms, large kitchen, lounge, hallway and downstairs loo in that timeframe and it would be a standard clean not a deep clean so it definitely should have taken her longer than 3 hours.

Thattimenow · 14/02/2026 14:08

Roselily123 · 14/02/2026 14:08

Well she did rip op off and then blocked her … it is day light robbery.., someone will be pleased to be warned.

Exactly

But to name the company on mumsnet??? Totally unfair

Roselily123 · 14/02/2026 14:08

Well she did rip op off and then blocked her … it is day light robbery.., someone will be pleased to be warned.

Thattimenow · 14/02/2026 14:07

Honestly you don’t seem to have much sense @LAM1407

Thattimenow · 14/02/2026 14:06

Fgs get that taken off mumsnet OP