Cleaner - unsatisfied

3 hours is not enough time to deep clean a house. Im a professional cleaner and deep clean specialist and it takes a minimum 5-6 hours. I'd be asking her to come back and rectify.

I wouldn't do inside cupboards unless you asked specifically and they were emptied prior to my arrival, but outside should have been done, and absolutely behind the toilet.

A deep clean should include everything from top to bottom.

Just thinking about where you were recommended her - I'd be really wary of Facebook recommendations. They are often friends and family (same surname is a dead giveaway, but often you can see thry are friends), even when people ask for recommendations from people who thry have worked for. We tend to ask for recommendations from neighbours, rather than random people.

Contact het again and ask her to return and do the bits she missed. If she said she'd do the cupboards she should have done them. Where did you get her from? Can you complain?

when I had a weekly cleaner she said it would take 3 hours to do my house (4 bed, 4 toilets) - I could only afford 2hrs per week so the compromise was that she couldn’t do everything every week, but would rotate certain tasks.

my point is that there’s no way a deep clean could be done in my house in 3hrs….although I appreciate it will depend on size of house and no. Of toilets etc

behind the loo is standard surely! sounds like she just tickled the dust around. i honestly just do the deep bits myself with the idustmite hepa vac now because it actually traps the dander instead of blowing it back onto the mirrors

I'll come and clean for £58 p/hr!

I'm not even sure this is real! No agreed time, no agreed list of what to clean, no agreed cost, money openly left on the side, posting the wrong screen shot! 😕

When the quality and extent of a job like this is subjective then you should really have nailed down the hours that they were expected to be there.

For that price I would have expected closer to 10 hours of work but unfortunately tou have paid the price of trust

Did you leave a list for her when you went out?

Sorry OP, but you were totally ripped off.
I would absolutely be giving her a shocking review online and by word of mouth.

We had a similar situation. Booked for a cleaner to come and deep clean my brother in laws house. It’s a small bungalow, but cleaning had been neglected since he had a stroke six months ago. She asked us during the phone booking how big the house was /how many rooms, then gave us a figure and told us it would take 8 hours. We went to the house after she left and quite a lot missed, and one room not touched at all. We called her, she admitted they hadn’t had time to finish, but hadn’t told us this before we called the following day. We gave her a bad review, booked someone else and had an entirely different experience. This one came out to look at the job needed before quoting and did an excellent job. I think it’s important to probably speak to them about what a deep clean entails, as different companies seem to have different criteria. Some clean cookers, fridges, rugs, windows, and some don’t it seems. The mistake we made was thinking all deep cleans were the same, whichever company we chose.

3hours isn’t very long for a deep clean. I’d expect 5-7 hours depending on size.

Did you really not agree a cost beforehand??

I think you were a bit naiive OP. A list of cleaning expectations, an agreed time and cost would have been basic.

I’d say she’s done 3 hours work but her hourly rate is a complete piss take

She really fucked you over there op. What a shame, I’m sorry you’re out of pocket for her shoddy work.

I would be asking her to come back and finish the job. Totally outrageous.

Wow, you were really ripped off.

My cleaner comes once a fortnight for three hours (costs £19 per hour) and she does a good job but it’s definitely not a deep clean! If I wanted her to do the fridge/inside cupboards/behind toilets etc then I’d have to ask her specifically and pay her for more hours.

If you don't usually have a cleaner, it can take two hours to deep clean one room - more if it's a bathroom.

Sorry i see her returning is not happening. What a con artist.

Bloody hek. Not good. I'd expect her to be there all day.
Is she coming back?

That sounds pretty short for an end of tenancy clean. I’ve had a few of those and with two or three cleaners, it’s always been about 5 hours or so for a two bed flat. And each time, the place was spotless. And trust me I looked, else the landlord would have taken it out of my deposit. A proper deep clean is meant to be inside/outside/behind/on top of/below and including drawers of cupboards and cabinets. It doesn’t sound like your cleaner did a good job.

I remember booking a cleaner to come in and do a 'thorough clean' in my (large, full of pets and kids and quite untidy) house. She was very confident, I told her just to do downstairs but she could make a start on the upstairs bathroom if she had time.

She broke my hoover, didn't even move the furniture to hoover underneath, and, although I paid her for four hours, she never got round to even touching upstairs. I'm still not quite sure what she actually did do. I bought it for myself as a birthday present so I could have at least a sparkling clean downstairs and I could have done better if I'd just been left to myself to get on with it for a couple of hours.

There is little more disappointing than a naff cleaner.

I might be inclined to call her, faux-naively, to say thanks for doing the 3 hours, by your reckoning you have paid for something like 7 hours, has she a day in mind when she will come to do the “remaining hours” that you have been charged for.
And then be silent - see what she says…

Even in an empty house that's not long enough. She did a good job on most of it, not worth complaining about.