Why can't people read?!

It takes me back to Eric and Ernie doing a play what Ern wrote called ‘Monty on the Bonty’. Although I suppose they were actually aiming for comedy value.

The person who currently runs our GP surgery’s e-consult triage system does this.

I fill the whole damn thing out meticulously yet economically - I know they’re busy. This includes my regular medications, and all treatments I have used for the current issue. A couple of photos, pithy captions.

However, the first message of reply last time I submitted an e-consult was, ‘what meds you on for it?’

It has to be social media related.

Oh it gets worse, mum was on a pre payment credit meter. When we handed her keys back to the housing association she had £77 in credit on it.
All they have to do is send a cheque for £77 to be paid into her estate.

So far i have had 3 bills from them. The last one saying she owed them £462?!?
According to them it is from a meter reading ?? even though it is in a locked garage in a empty property and how can she have been in credit all her life on a prepayment meter, and now owe money??

Before Christmas they said to ignore bill, that they knew it was wrong - all 3 of them apparently and to wait for a email, but please be aware that they would need to look at the meter (the one showing £77 in credit to make sure she doesn't owe them and they have had multiple photos of, and billing history with shows she never even went into emergency credit )

a further 4 emails we are now back to where we stated with Dear Mrs Dead name, please confirm date of death

YES! Reading comprehension is a massive, massive issue I’ve noticed the past 10/15 years. Especially so in the last year. I’ve nearly posted about it myself.
Did schools stop teaching it for a while? My DD (primary) has entire lessons on reading comprehension in her school, thankfully.

Bullet points and numbered lists are your friend.

"Could you please provide the following information:

1. What is your nam?
2. What is your quest?
3. What is your favouite volour?"

The first sentence sets the exoextation, the layout then leads the eye.

Isn't it compulsory to misspell someone's name when starting a thread about them?
Harry & Megan, Kier Starmar, Angela Raynor...

All of the above, and the dogged persistence of those who insist on clinging on to their own incorrect spelling names frequently seen in print, e.g., Raynor (Rayner), Chelsy Davy (Chelsey, or Chelsea, Davey).

Yes, I am coming across this more and more. Our company was a client of another company. I had to email them to resolve a relatively simple issue. First email outline the issue, the actions taken and what the company needed to do to resolve the issue at their end. Bullet points and four paragraphs with a couple of lines.

It took months as no one fully read the email and kept going round in circles requesting more information . If it was not in the first line then they just emailed back looking for info two paragraphs down.

I have had this with British Gas after trying to close my mums account after she died. I have explained she is dead, he has seen her death certificate, i have explained who i am and my name several times and each time he addresses it to dear Mrs dead mum name.

I reply stating i am x .. mrs Dead mums name is dead, next email.. Dear Mrs Dead mums name.
This has been going on since September, and am still no closer to having it dealt with, and this apparently is the specialist bereavement team!

The reason is that administrative work involving detail is very hard, but it was typically done by women so it's seen as very easy and requiring no skills or brainpower. Many places don't employ enough admin staff and if they do have admin staff they don't train them - because it's a 'low skill' job.

Yes, I have an ongoing gripe with my doctors. To get an appointment you have to fill in a triage form where you have to answer: what is the problem/how long have you had it/what have you tried so far to resolve it/have you previously contacted us about it?

This is their form which they have presumably designed and yet I swear no one reads beyond the first sentence. Typically they come back and ask you a question that you've already answered (e.g. I said that I'd been to see my dentist and they told me it wasn't an oral health issue and that I should consult my GP, and the response was "we suggest you see your dentist")

I ain't reading all that

Happy for you though

Or sorry that happened

I agree.

Let me amend my reply to ‘humans are essentially lazy and also unable to see the long-term benefits of harder work in the short term’. 🤣

I work for a bunch of people who earn well but appear functionally illiterate. Drives me mad.

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Does my head in cause it just creates more work.

At my old job we were setting up a new system that automatically sent orders to our suppliers etc. (via their email address)

But it was typed into th system incorrectly. It was missing the '@' symbol. It took a week to sort it and multiple emails because nobody was reading them properly!

First they kept asking what was wrong with the address, then asking me why i could not change it. ( i didnt have admin access). It went to the guys who set up the system, to my managers back to me. All for a missing symbol 🫣

Attention spans shortened by social media? It is frustrating though!

So fucking annoying isn't it.
I sent my secretary an email saying please action this, will send original attachment encrypted separately now, sent the encrypted attachment 1 min later with please see previous email regarding actioning this.
Reply - why am I being sent this attachment. 🙃

Jammy dodgers and a cup of coffee.