Please or to access all these features

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Why can't people read?!

116 replies

auserna · 11/02/2026 20:24

It's bad enough when an OP on MN says, "I'm widowed, in my 40s, with two children aged 3 and 5. I'm struggling to keep on top of the housework and can't afford to pay for a cleaner," and the first three replies say, "Why can't your DH do his share of the housework," then, "How old are your children? Can't they help?" and, "Why don't you get a cleaner?" but people who are actually answering emails as part of their job, especially if their job is specifically administration, should surely be able to register more than the first sentence! I am so fed up of sending emails with a few related queries - which I clearly number or put in separate paragraphs - and only getting an answer to the first one if I'm lucky.

I wrote to someone recently and, in a new paragraph said, "Separately, could you also advise on..." Totally ignored. And it was not a long email by any means.

Another was along the lines of, "Please could you let me know the procedure for reserving Meeting Room B on a Tuesday?" and the answer came back, "As advised in our staff guidelines, Meeting Room A can be booked on Mondays, Wednesdays and Fridays."

Anyone else find this? And find it infuriating? Or should I henceforth limit myself to one-sentence emails and words of one syllable or fewer?

OP posts:
JackJarvisEsq · 12/02/2026 17:38

B1anche · 11/02/2026 20:30

Yes. All the time.

The worst are those who email me back with my name spelt incorrectly (at least 50% of responses). FFS it is at the end of the email and in my email address. Is it really that difficult to look to make sure you're spelling the name right?

Or when they reply “hi Susan” when my name is Michelle

it’s right there you fools!

HelpMeGetThrough · 12/02/2026 17:37

SlayBelle · 12/02/2026 17:34

I swear since Covid, people in general have become stupider.

You aren’t wrong.

SlayBelle · 12/02/2026 17:34

I swear since Covid, people in general have become stupider.

Keepingittogetherstepbystep · 12/02/2026 17:31

It's everywhere and is frustrating.

Yesterday I put a post up on a local FB page about a supermarket car park adding anpr to warn people. One response was asking if it was the bus station car park, I must have typed and deleted 5 response before I just said no

BerryTwister · 12/02/2026 17:31

It’s maddening!

Email “I was thinking about the meeting about XYZ. Has a date been set for it yet?”

Email reply “yes”.

Email “when is the date?”

TheAutumnCrow · 12/02/2026 17:13

I think the answer to ‘when are you available?’ now has to be very blunt, and the negatives bolded and capitalised.

And probably in the subject line.

’When are you available for a meeting with the visiting consultant?’

‘NOT on Thursday afternoon. NOT on Wednesday morning. However, I am currently available at the following times …’

It is a bit pathetic though.

auserna · 12/02/2026 17:06

Musicaltheatremum · 12/02/2026 16:53

I used to text my husband and in the early days if I asked him 3 questions in a text he would answer one and not the other. Drove me mad. My son is similar!

What about the third question? Or should that say "others"?

OP posts:
HelpMeGetThrough · 12/02/2026 17:00

Just yesterday and today, same client.

I finished some tech work for them this week and provided full documentation of what was done and how the process the results, which they asked for. Email returned asking questions that were fully covered in the documentation.

They also had a couple of issues that needed to be looked at. Told them they would have the response on Monday, only to get an email this morning asking when they would have a response.

Dick heads!!

RudolphTheReindeer · 12/02/2026 16:58

It annoying AF, on here and in real life. I often only get a half response to emails.

Musicaltheatremum · 12/02/2026 16:53

I used to text my husband and in the early days if I asked him 3 questions in a text he would answer one and not the other. Drove me mad. My son is similar!

fivepastmidnight · 12/02/2026 16:53

All the time it drives me absolutely insane. I especially despise answering an email where I've sent the information and then they ask me a question that is outlined in the original email that they've answered on. eg
if you want to book an appointment with me I'm available all day Monday and Tuesday and all day Thursday and Friday but I'm out of the office on Wednesday.
them can I book in to see you on Wednesday.

auserna · 12/02/2026 16:49

MistressoftheDarkSide · 12/02/2026 16:43

That's terrible, I'm so sorry you had to go through that when you were vulnerable x

And this is the big problem, that consequences of carelessness can have far reaching and serious consequences, and often when complaints are made, the response is defensive, passive aggressive, and attempts to pass responsibility back to the complainer.

I can forgive genuine human error up to a point, if resolution is well handled and swift, like my PM issue. But in medical, legal and financial arenas, an alleged "simple" mistake can have devastating ongoing consequences.

Thank you.

In fact I have described that slightly inaccurately. The person who made the error didn't actually diagnose me, but noted (wrongly) that I had previously received a diagnosis.

I am still amazed I managed to unpick that one, especially given the poor mental state I was in at the time. My worry was that in arguing that it was incorrect I would provide "evidence" that it was correct - your actual Catch 22!

OP posts:
auserna · 12/02/2026 16:44

Isekaied · 12/02/2026 16:40

Oh wow I remember doing these.

Anyone who finished the work early would just get these to get on with. I got through loads.

I remember those! I think the top colour was red, but I'm not very confident about that.

I remember an account of a boy who had been challenged to find a method to add up all the numbers from 1 to 100. It didn't give the method, so I decided to work it out for myself. This was the apogee of my mathematical achievements!

OP posts:
MistressoftheDarkSide · 12/02/2026 16:43

auserna · 12/02/2026 16:30

Yes, I was at primary school mainly in the 80s and we did them frequently.

I've just remembered another really serious example. A few years ago I was erroneously diagnosed with a personality disorder because someone didn't read my notes properly (they simply saw the word "personality" and leapt to their own conclusion.

Not only did this cause me considerable distress at a difficult time, but it also prevented me from receiving treatment that I needed. I did manage to sort it out, through tenacity and deploying my best detective skills, but my goodness I could have done without that additional stress.

That's terrible, I'm so sorry you had to go through that when you were vulnerable x

And this is the big problem, that consequences of carelessness can have far reaching and serious consequences, and often when complaints are made, the response is defensive, passive aggressive, and attempts to pass responsibility back to the complainer.

I can forgive genuine human error up to a point, if resolution is well handled and swift, like my PM issue. But in medical, legal and financial arenas, an alleged "simple" mistake can have devastating ongoing consequences.

MovingSwiftlyOn · 12/02/2026 16:40

YANBU. No one gives a shit anymore. It seems everything has to be done as quickly and easily as possible with zero effort and with absolutely no interest in doing a job well.

Isekaied · 12/02/2026 16:40

SkyPanel · 12/02/2026 15:58

I loved reading comprehension in primary school! We had different coloured cards, which I think were called SRA cards, I can't remember what the top colour was as I get them confused with the Ginn reading books which we also had, but I was very pleased when I reached it.

Oh wow I remember doing these.

Anyone who finished the work early would just get these to get on with. I got through loads.

auserna · 12/02/2026 16:38

surelynot26 · 12/02/2026 16:34

I know what you mean OP. These days I send separate emails if I have more than one question to ask. I don't mind so much on MN threads, but it's very annoying when it's about work or something important.
That's awful about 'personality' = 'personality disorder'!

Edited

It's excusable (although still annoying) on MN, but simply not good enough in a work context when you're being paid to do a job. It infuriates me most with one particular woman whose specific job is to do administration. The number of administrative mistakes she makes is astonishing, and even pointing out and correcting the error often doesn't resolve the problem.

OP posts:
GalaxyJam · 12/02/2026 16:37

Thepeopleversuswork · 11/02/2026 20:56

I get the best part of 500 emails a day and I am usually on video calls for 60% or upwards of my time. I’m also expected to be aware of every email that comes into my inbox and failing to have read one will result in firing squad (only semi joking).

With the best will in the world I sometimes skim read them. If someone has sent me a magnum opus and buried the lead five paragraphs in I am not going to get to it.

If an email has multiple points or asks it has to be bulleted. People are drowning in communication and most of our brains can’t digest a stream of consciousness like this.

Surely it ends up costing you more time overall though?

ElaineBurdock · 12/02/2026 16:35

I have noticed this many times on MN and other social media sites.

On social media sites people tend to have a predetermined, very fixed idea of what you are writing about and can't think beyond that. They see, two kids, overwhelmed with housework, so, their standard answer is, get the kids and husband to pitch in.

On SM, I wrote about something my former daughter-in-law did, and without reading what I actually wrote, I was jumped for things I never did and never would do. It's all due to laziness, narrow mindedness and low IQ.

On one particular SM site, not here, there must be a lot of liars, as I was accused of fabricating my entire OP. Some offered up 'proof' I was lying by misquoting what I'd written in the OP. It was bizarre and frustrating to say the least. I've concluded, these people must live very boring & predicable lives & are desperate for attention - so they think we all are.

As far as work emails etc goes; I believe people are being hired for certain positions who are not very intelligent, just qualified. They managed to get a degree, and ticked all the right boxes. I'm in my 70's now and remember when most of us didn't go to university and worked our way up the employment ladder on our own merits - proven on the job skills and achievements.

I know many well educated people who are not doing well in life. The most stupid, narrow minded person I know has a Phd. She lacks basic common sense. She's now on her 40's and working at a glorified call center.

One other woman I know, also in her 40's, just struggles at life in general. She struggles writing a letter or email. One of many examples; she doesn't understand the difference between 'our' and 'are' . Life is so stressful for her she now sits and does hobbies all day. This woman has a BA from a well known University and could probably get a job at your doctor's office. The results would be disastrous. This is what we are expected to tolerate when dealing with the companies, doctors etc they work for.

A woman, a few years older than me, still runs a huge medical clinic. She has worked there since graduating high school. She started out as a file clerk. They place would be lost without her. When she finally does retire, they will probably hire some young over educated fool and it'll be a disaster.

auserna · 12/02/2026 16:35

Rhaidimiddim · 12/02/2026 15:41

Ouch! A well-deserved spanking for me there, masterfully delivered. My apologies for raising your ire, and my thanks for a lesson not to try to do too many things at once.

Apology happily accepted. I am suitably mollified!

OP posts:
Greenfinch7 · 12/02/2026 16:35

ColinOfficeTrolley · 11/02/2026 20:32

Yes. I hate it when an OP categorically states something and a poster says 'why don't you just do the thing you categorically stated you are not able to do, that I just couldn't be arsed to read, as I think I have the perfect solution to the opposite of what your problem is'

This is the perfect response- it should be listed as one of the reactions we can use with the React button- maybe there's an emoji for this!

surelynot26 · 12/02/2026 16:34

I know what you mean OP. These days I send separate emails if I have more than one question to ask. I don't mind so much on MN threads, but it's very annoying when it's about work or something important.
That's awful about 'personality' = 'personality disorder'!

auserna · 12/02/2026 16:31

5foot5 · 12/02/2026 15:11

Sometimes I think it must be because there are standard letters/ responses for certain situations/queries and the person dealing with them doesn't bother to properly read your message they just noticed a keyword and think "Meeting room response" or whatever

Yes. See my post a minute ago about personality disorders.

OP posts:
auserna · 12/02/2026 16:30

Motherhubbardscupboard · 12/02/2026 15:00

I sympathise. Does anyone remember doing "Comprehension" lessons at primary school in the 1980s? I used to think it was the most boring pointless lesson, but now I understand why we did it!

Yes, I was at primary school mainly in the 80s and we did them frequently.

I've just remembered another really serious example. A few years ago I was erroneously diagnosed with a personality disorder because someone didn't read my notes properly (they simply saw the word "personality" and leapt to their own conclusion.

Not only did this cause me considerable distress at a difficult time, but it also prevented me from receiving treatment that I needed. I did manage to sort it out, through tenacity and deploying my best detective skills, but my goodness I could have done without that additional stress.

OP posts:
TheAutumnCrow · 12/02/2026 16:23

Hollowvoice · 12/02/2026 16:14

This one I understand, people working down their inbox so they always see/reply to the most recent one first.
Many times now I have drafted the attachment email and the instruction one together and sent the attachment followed about 2 seconds later by the instructions saying "I've just sent you..."

Which is what that poster said she did?

Hence her, ‘please see previous email regarding actioning this’.