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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

“Get to from the pharmacy” message from GP

62 replies

itsgettingweird · 11/02/2026 16:58

I’m not sure if IABU or not?

I have a chronic incurable rare neurological condition. I take a medication that causes constipation as a side effect.

When first started the medication I struggled and the GP prescribed a macro gel and said if it doesn’t resolve they would need to investigate further.

On the whole it resolved and I have needed laxitives a few times but I’ve just got OTC stuff for occasional use.

I’ve recently had to up my medication a lot and suffering chronic constipation again and so did an e consult asking for another prescription.

Message came back “you can buy it from the pharmacy”.

The reason I’m not sure IABU or not is I know that and support it for occasional use but this is a chronic problem caused by a medication I need and will need long term. I pre pay prescriptions because of the cost and the OTC cost for the macrogels is higher than a one off prescription cost even for generic branded products.

Before I go back and challenge this I thought I’d garner the thoughts and opinion pf a wider audience.

So my question is “AIBU to expect a prescription for a medication I need long term for the side effects of a medication I need for a chronic health condition?”

OP posts:
Spidey66 · 12/02/2026 12:54

I’ve had laxatives prescribed alongside opiate based meds as a matter of course (short term following surgery). If there’s a known reason for it I agree it should be prescribed.

MigGirl · 12/02/2026 12:44

@itsgettingweird hugs op it's horrid isn't it. I have chronic migraine and have found it difficult to manage over the years. If you have had to increase your preventative medication it maybe time to try something else. I have found that preventative medication weara off over time and have had to switch meds a number of times.

itsgettingweird · 12/02/2026 05:39

I cannot take magnesium nor calcium carbonate (gavacon) because of the verapamil. There’s so many many OTC medications I cannot take because of it.

I’ve tried everything and have a good diet but unfortunately I have little appetite due to the cluster headaches which I don’t think always helps. I do have my 5 a day though even if that’s all I eat in a day

OP posts:
MigGirl · 11/02/2026 22:14

OP have you tried another way to manage the constipation. I'm on drugs for migraine that cause chronic constipation (known side effect), I could ask the GP for something but decided to try and manage it myself. I take a high dose magnisum supplement over 600mg daily, its recommended for migraine as well so should be helping that to. I don't know if it's proven to help cluster headaches, but it probably would harm to try it I'd it doesn't clash with your meds. It does totally solve my constipation issue and I notice if I don't take it.

Although I agree that ideally you should be able to get your medication on prescription.

itsgettingweird · 11/02/2026 19:28

That’s interesting. Quite worrying that it’s done by drug rather than need for said drug imo.

I wouldn’t need macrogel if I didn’t need the other medication for a condition I have no control over.

OP posts:
gototogo · 11/02/2026 19:11

Health boards have lists of otc drugs they no longer will issue prescriptions for, it may be on your local list - they have tightened up on this recently so it may have been different in the past. Other drugs are still at doctors discretion

itsgettingweird · 11/02/2026 19:01

Thanks @Pixie2015 it’s good to get the opinion of a GP.

Im on verapimil for chronic cluster headaches and as of tonight’s ecg am now dose of 980mg a day and as you can imagine its really affecting my bowels!

i do actually think a system whereby necessary repeat drugs only are under prepayment would be a reasonable compromise - I’d be more than happy to pay a prescription cost for antibiotics etc if I ever needed them but I cannot find £20 a month for 60 macrogel sachets for a problem caused by a necessary medication for a chronic neurological problem.

On the flip side my dd has hereditary spastic paraplegia and gets 3 months worth of baclofen at a time whereas I would have considered his would be monthly and he should pay prepayment certificate (so pay more than he is - especially as he gets PIP!)

My sumatriptan injections aren’t on repeat but I get them through acute request as often as I need (which can be a lot as they come in packs of 2!)

OP posts:
Pixie2015 · 11/02/2026 18:44

As a GP I would prescribe this and have it on a repeat for when you need it so you can manage your chronic condition. If someone had constipation as a one off I would advise go to the chemist to discuss a treatment.
In my opinion the price of over the counter medication is so high it makes it unaffordable to many - £15 for a thrush treatment £14 for 7 tablets for heartburn and the cost of some of the more popular laxatives - this makes people opt for health centre appointments as the get free prescriptions or prepayments.

itsgettingweird · 11/02/2026 18:22

This is what I got in response. Only just realised it’s strigol so they haven’t even spelt it correctly. Which does beg the question that they even read it!

“Get to from the pharmacy” message from GP
OP posts:
MargaretThursday · 11/02/2026 18:09

As far as I can tell that is one of the pre-set messages that the AI who has replaced our GP comes out with in turn.
It seems to be set so if you mention pharmacy it's more likely to choose that response.
"I've been to all the local pharmacies and none of them have the prescription in stock or can get it to order."
"Try the pharmacy".

Either that or the doctor's exams needs to include a basic comprehension test, because that should be coverable at about age 6 work.

itsgettingweird · 11/02/2026 18:05

starfishmummy · 11/02/2026 17:47

Doctors have a mistake if prescriptions that they are allowed to prescribe by the local NHS trust. Perhaps what you asked for is one they are not allowed to prescribe?

It’s exactly what they prescribed me before! Prescribed for the exactly the same reason I asked for this prescription.

OP posts:
starfishmummy · 11/02/2026 17:47

Doctors have a mistake if prescriptions that they are allowed to prescribe by the local NHS trust. Perhaps what you asked for is one they are not allowed to prescribe?

itsgettingweird · 11/02/2026 17:36

ringoutsolsticebells · 11/02/2026 17:34

Challenge this. I work in Primary care and if you have a long term condition which causes an issue or if meds you are on is causing an issue then you should get it prescribed

Thankyou. Thats exactly my line of thinking.

OP posts:
itsgettingweird · 11/02/2026 17:35

OSTMusTisNT · 11/02/2026 17:22

Might be worth looking into applying for PIP as that can help towards the additional costs people have with long term conditions.

Thanks.

I wouldn’t qualify for PIP because the medication dose control the condition to an extent and I can work and care for my disabled ds - not always easily but I couldn’t legitimately argue 50% of the time I can’t.

My ds gets PIP.

OP posts:
ringoutsolsticebells · 11/02/2026 17:34

Challenge this. I work in Primary care and if you have a long term condition which causes an issue or if meds you are on is causing an issue then you should get it prescribed

itsgettingweird · 11/02/2026 17:31

twoshedsjackson · 11/02/2026 17:21

Before I retired, I had medications recommended to me by my GP, since OTC was cheaper than the prescription charge, so I can see the logic there, but I notice that is not true for this case.
Do you think that the problem is the e-consultation; the program may not have been set up for subtleties like interacting with other medication, or may simply be offering the standard solution for the average patient suffering from a one-off bout of constipation?
The pharmacist may well have relevant advice to offer, or may recommend that you consult your GP.
Not quite the same, but I found the pharmacist very helpful when I was advised to avoid aspirin because of taking blood-thinners.

It’s possibly this.

However there isn’t a choice for constipation (because it’s an OTC medicine I assume?) so I selected other and explained it’s because I’ve had to up my verapamil and it’s a side effect.

i think the first point of call is the pharmacy as they are a prescribing pharmacy and then asking the lovely receptionist at my surgery for advice on how to contact them to challenge the decision.

OP posts:
youalright · 11/02/2026 17:26

AnnaMagnani · 11/02/2026 17:19

Somebody has looked at your message for max 20 seconds, seen the words 'constipation' and directed you to pharmacy without any look in your notes to see that you have a long term condition which requires prescription of laxatives.

I'd go back to the surgery on this, you are not bankrupting the NHS with your perfectly reasonable request for a repeat prescription.

I would imagine this is the most likely reason and it could be solved with a quick call or email

youalright · 11/02/2026 17:25

Absolutely challenge i thought the reason gps prescribed certain things that you can buy over the counter for chronic conditions was dur to the quantity you need like i use to get paracetamol prescribed and I would get 200 at a time you can't buy that in shops.

ElizabethsTailor · 11/02/2026 17:23

I think morally a prepayment certificate should cover you for all the medication relating to your long term condition, including dealing with side effects.

It would perhaps be questionable if you were often using it for desperate acute issues (e.g. totally unrelated headaches, indigestion etc).

ElizabethsTailor · 11/02/2026 17:23

I think morally a prepayment certificate should cover you for all the medication relating to your long term condition, including dealing with side effects.

It would perhaps be questionable if you were often using it for desperate acute issues (e.g. totally unrelated headaches, indigestion etc).

OSTMusTisNT · 11/02/2026 17:22

Might be worth looking into applying for PIP as that can help towards the additional costs people have with long term conditions.

twoshedsjackson · 11/02/2026 17:21

Before I retired, I had medications recommended to me by my GP, since OTC was cheaper than the prescription charge, so I can see the logic there, but I notice that is not true for this case.
Do you think that the problem is the e-consultation; the program may not have been set up for subtleties like interacting with other medication, or may simply be offering the standard solution for the average patient suffering from a one-off bout of constipation?
The pharmacist may well have relevant advice to offer, or may recommend that you consult your GP.
Not quite the same, but I found the pharmacist very helpful when I was advised to avoid aspirin because of taking blood-thinners.

AnnaMagnani · 11/02/2026 17:19

Somebody has looked at your message for max 20 seconds, seen the words 'constipation' and directed you to pharmacy without any look in your notes to see that you have a long term condition which requires prescription of laxatives.

I'd go back to the surgery on this, you are not bankrupting the NHS with your perfectly reasonable request for a repeat prescription.

AeroChambre · 11/02/2026 17:18

I think the point is that you don't require a prescription as in you don't need a qualified medical doctor to make the decision about you taking them. That time, decision making etc and the associated notes etc also carry a cost to the NHS. Along with the admin involvement.

The econsult system is to ask for a medical opinion (as opposed to requesting a repeat prescription for eg)

You wanting a prescription to alleviate the financial burden of your illnesses is a different situation.

JaquelineHide · 11/02/2026 17:18

With laxatives as well, don't most shops/pharmacies limit how much you can buy?

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