Situation is as followed
block of flats with 6 flats in total, a water pipe burst in the block and 3 flats water went off due to someone trying to stop the leak damaging there stop clock things.
the fire brigade came as it was a lot of water and they contacted Thames water and the landlord association - they both came out so fire brigade left but then so did the housing and Thames water and said nothing they could do. The amount of water coming out was insane and the fire brigade returned at 2 am and stayed until morning around 8 am when someone arrived to try and stop it.
eventually at 2 pm today he managed to secure the pipe off which meant the other 3 flats lost their water. He made it clear to us that he would not fix the actual system and this meant that the 2 options they had was to turn everyone’s water back on but that would require them to allow the “ flooding “ again or keep the pipe the way it was and no one has any water.
the housing was not responding to phone calls and if they did were saying well just wait. Eventually after 28 hours of no water they sent 4 bottles of water per houshold and told us their duty was done. It’s now 36 hours of no water and they have no one to fix the problem so have said that’s all they can do !
Is this acceptable or should they be offering more support ?