Would you say this is wrong of care company

It sounds like six of one, a half dozen of the other.

I don't think the support worker's comment was that unreasonable, though it maybe could have been phrased more gently.

Op, maybe try to relax your expectations and remember the sw is also a person with feelings. Being 15 mins late when they moved their time slot to accommodate you is not such a big deal.

It sounds like the relationship is tense and your expectations don't entirely match what is being offered. If carers are employed on a zero hours basis, then they are able to cancel shifts, and haven't done anything wrong by doing so. They aren't "leaving you vulnerable" by exercising their employment rights, it sounds like you have an unreasonable expectation of control here, and I wonder if that's what is making the relationship so difficult.

If the support worker is on a zero hours contract they won’t be paid if they don’t work. The care company shouldn’t be discussing with you whether their staff got paid or not - that’s between employer/employee.

To complain someone was 15 minutes late when you delayed their attendance by two hours is utterly unreasonable - care visits are scheduled across a range of service users, she had to rearrange her diary to fit you in at a later time, may have had someone else she needed to see, an urgent visit to fit in or got held up.

In terms of the initial incident, if they needed to get in so quickly there was no time to get the key from the hotel, they must have had reason to be very concerned for you. It’s really not normal for kicking down a door to be the first course of action where a less destructive means of access is possible.

Agree with this post

It sounds like the relationship between the service user and the support worker has broken down. It's probably best if they don't work together moving forward.

The service user's contact is with the care company, not the individual. It's not any of the service users business what the care company does by way of payment (or not) to the support worker. I'm surprised the service user would think they had a say in this. That's like saying if I get poor service from a shop employee I have a say in whether they get paid/fired/given training on the issue.

So you asked her to come 2 hours later than she should and she arrived 2 hours and fifteen minutes later? Are you aware you won't be the only person she visits in a day?

Just read through so you are the service user. There has obviously been a complete breakdown in relationship, which happens. I also know that this will take its toll on you as you obviously need the support for a reason. Do you have a good relationship with the care company? You can make an official complaint if you wish to do so, there will be process for this. But they’ll also be process for the support worker, which includes whether she’ll be paid or not. In this scenario, whether she gets paid or not is irrelevant to your situation. Unless you feel angry and want her to get punished? If so - make an official complaint.

I wasn’t suggesting the police were there to punish. But something is going wrong if they are being called multiple times to the extent of breaking the service users door to check they are ok. Of course this is not to say that this is because of the service user - but something in the care plan isn’t working.

Abusive ?

Or the 'support worker' can not act like a dick & say stupid stuff that upsets the client.

There are some vile comments on this thread

Unlike the service user they weren't very nice to?

It is not your business whether an individual worker got paid. They will have done in line with their sickness policy.

It is your business that the agreed support was not available to you. The appropriate response is to take that up with the care company and/ or read their contract/ T&Cs to understand what their obligations are in terms of worker sickness.

If you are unhappy with the service then complain to the care company using their official procedures and/or ask whoever is commissioning and paying for the care package to review it.

Most people would find it remarkable (as in worthy of comment) if you do repeatedly behave in a manner that causes the police to need to break down doors. I hope that you are working on your MH in therapy eg DBT.

Did the hotel staff not have a key to the room? Why did the police have to break down the door?

If the hotel was "tired of it," does that mean it's happened before?

Care companies seem to get a lot of bad press for treating workers badly, so I think we should applaud one that’s willing to support its staff by paying them in the circumstances described. No one should have to work in an abusive environment.

If it wass hotel OP the staff should have keys to let in police. I imagine you barricaded the door?

I think you sound argumentative. That is obviously your right, but you cannot then be surprised if people don’t want to work with you. Support workers really don’t get paid enough to deal with arguments.
If you want to be sure to get to the things that are important to you, then make sure your support worker feels appreciated and valued when they are with you.
Your life will be easier.
Or you can be unpleasant and accept the consequences.

You post all the time about how you don't have bpd when you so evidently do OP. Stop falling out with everyone and stop calling ambulances several times a week.