Would you say this is wrong of care company

@Meandmrmen the words that come to mind are manipulative, entitled and spoiling for an argument. You have the nerve to gripe about a support worker getting paid when she didn't do the work but you're clearly getting loads of money spent on you thar you didn't work for.
Whatever your circumstances, go through life with this attitude and there won't be any happy endings.

They can’t provide the service if they don’t have the staff.

OP you sound like a nightmare. What she said wasnt that bad at all and frankly given how argumentative and entitled you are I'm not surprised she makes the odd comment.

You rearranged her by 2h and cant cope with 15mins, wind your neck in.

If you are able to have activities and call taxis then you can behave yourself a bit more and take a bit more responsibility. You sound like one of those people who uses their MH and vulnerability as an excuse to behave like an ass.

Whether or not she gets paid is none of your business at all and your repeated call outs from the police will be wasting a hell of a lot more money than you perceive her to be. People who work are allowed to take a break when they've had enough.

I suppose so but they are paid to provide a service and presumably are breaking the contract by not doing so?

I agree - care companies can’t just pull new staff out of thin air. They’re always recruiting.

"You were entitled to the support so an alternative care worker should have been sent."

If this was last minute then there may not have been anyone else available. The care company will have prioritised other visits eg those requiring medical care.

You were entitled to the support so an alternative care worker should have been sent.

whether the original one was paid or not is none of your business, but you should still have received the care you are entitled to.

However, you also need to remember that itineraries are set in advance and changing an appointment by two hours was wrong on your side. That they were then an additional 15 minutes late is understandable given they would have had to rearrange their day.

Who pays for replacement doors if they are broken down? I understand this wasn’t your fault this time as you were away but you’re clearly flagged as a risk hence the quick response. It must be hard for the hotel if this happens regularly.

The support worker probably asked to be allocated a different client. This client messed her around with the 2-hour delay. Zero hours contract = the support worker doesn’t have to go back to the same client. I’m very experienced and probably would have been more supportive but after this incident I might say sorry, I don’t think I’m a good fit for this client.

You’ve posted about this before under a different name with a lot more info, and the consensus was that you were being unreasonable and argumentative on a regular basis.

It sounds like the support worker no longer feels comfortable visiting you, and there have been ongoing issues due to your behaviour.

You sound very entitled rude and argumentative. The comment wasn’t bad and seems to have been factually based. It’s febakly non of your business whether the support worker has been paid by their employer or what the circumstances of their absence is. You can complain to the care provider that you didn’t get the service you expected of course but you have no say in the actual support workers employment.

I don’t see why the police had to kick down a door to check your mental health when you have the wherewithal to post a big complaint on here, book tickets for events and arrange Ubers for shopping. This is why we are broke as a country. This is why we can’t get police attention at actual crimes because they are backlogged dealing with mental health issues.

Ps your support worker is a human being with their own mental health to care for. Try showing some compassion!! Complain about lack of provision form care company you presumably pay for but it isn’t down to the individual support worker.

Is this a reverse? If not, you have a very inflexible approach, to others at least. You rearranged her by 120 minutes to suit yourself but begrudge her 15? Presumably she would have had to rearrange other visits that day to accommodate you?

I'm not sure her remark was even that bad, it sounds fairly accurate and reasonable.

Tbh if she is on zero hours she probably doesn't get paid. But even if she did, that is absolutely none of your business. Care companies are not known for throwing money around or treating their staff well, so if they are paying her when they didn't 'have to' I would assume that your behaviour was a little more extreme than you are describing, and as such they supported her decision not to come back to you on that occasion.

OP, have the care company said what is going to happen now with your support? I suspect that support worker won't be back.

YABU for saying 'per say'.

You come across as argumentative and difficult. The support worker is likely oaid
minimum wage to do a hard job, I imagine she couldn’t face going into work to be spoken down to again.

Unfortunately support workers are poorly paid and often don’t have adequate training to deal with people with complex mental health problem. It’s also a massive shame the care company couldn’t find anyone else to cover the shift. It sounds like the relationship has completely broken down.

i would say to PP who seem to quite harsh on the OP, if the OP requires a support worker for their mental health it would indicate they have some significant needs and the criteria for support is so high at present.

the support worker said maybe it was because the hotel were “tried of it it. Which then in turn caused an argument

Should that be ‘tired’? I expect they are. Why did this cause an argument though?

I don’t think you understand how employment terms work. If an employee doesn’t go to work for a day but has a valid reason-they still get paid. It sounds like you have really clashed with this support worker so it sounds best if the company allocate you different people.

How do you know they were paid? Surely the agency just takes the money if a worker does a no show. The agency needs to send someone else if relations have broken down between the worker and client.

"It is relavent they left. Vulnerable person without esenitals by cancelling the shift. Don’t do the work don’t get paid"

The support worker being paid or not has nothing to do with the service user. It is between the support worker and their employer.

The support worker’s original comment that started the argument doesn’t sound very bad imo. So it depends what was said during the rest of the argument. It also sounds like you were wound up already because she came 15 minutes after you asked her to come. I get the feeling that you may be difficult to work with. She might have needed some time out.

Havent RTFT.

The "service user" can book taxis to shops and tickets to events but cant open their own front door?

My sympathy lies with the support worker who probably has a lower monthly income than the "service user" despite running themselves ragged dealing with nonsense like this...

As an fyi an online shop or a bus ride is prob cheaper than paying for taxis

This kind of entitlement and resource wasting is why we are close to bankrupt and social workers and care staff are burned out of leaving the profession.

I am so sorry this has happened. It sounds really distressing. In my opinion, the best thing to do would be to raise an informal complaint. The complaint does not have to be about a specific person, but just give the details (as they have been given here) and state that a vulnerable person was left at risk, and had to pay for additional services. It is a complaint about a situation or service not a person.

Complaints often raise issues, and are regularly sorted out at the informal stage.

There should be details readily available about how to make a complaint. If not, just ask a care provider/social worker for the details.

The comment the care worker made is hardly a big deal and you've turned it into an argument.

Frankly you sound like an entitled nightmare.

Ask for a different carer going forward and mind your own business as to the terms of someone else's employment. Carers do not get paid anywhere near enough to deal with this sort of shit day in, day out.

Based on the OPs posting style and completely unreasonableness about the consequences of delaying the appointment by 2 hours to suit them, then yes I suspect the OPs behaviours / responses were seen as abusive by the care worker, paid minimum wage or not far off, and they didn’t want to out up with it.

That was not a vile comment. The OP quite clearly has ongoing recurring issues that they are not dealing with. Why should the tax payer have to fund this? Police involvement? So expensive for the tax payer and real crimes get ignored.

OP, she's a support worker not your slave. You sound thoroughly unpleasant, I doubt anyone enjoys working with you.

You need to look to yourself before criticising others.