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More a WWYD? Purse handed in at supermarket where I left it behind.

36 replies

Redheadedstepchild · 06/02/2026 21:55

I got a phone call at 7pm, (closing time) from my local supermarket saying that they'd found my purse with all my cards in.

I suppose that they must have found my phone number from my loyalty card. This is a small store in a village where I have lived for 26 years.

I don't suspect anybody of stealing any money and I hadn't missed my wallet at all, walking home.

But what is the polite thing to do here? The woman who phoned me was quite insistant that her name was Nathalie. Should I offer a bit of a reward?

I'll walk back there first thing tomorrow but Nathalie might not be on shift.

What do retail workers think?

OP posts:
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Oftenaddled · 07/02/2026 21:56

OlderGlaswegianLivingInDevon · 07/02/2026 20:31

It's too late now !

Natalie was given ' a Haribo bucket of mini packs of sweets.'
followed by the Op saying ' "It's for the children." '

If this had happened in the UK I guess the sweets would have been donated by Natalie to the trolly for the food bank donations.

If I'm Natalie, French or British Natalie, I am eating them and blessing kind OP 😂

BauhausOfEliott · 07/02/2026 21:14

Redheadedstepchild · 06/02/2026 22:05

Could I get them all a box of celebrations or something for the staffroom anyway?

Or would that be patronising?

My worry is the time interval between my purse being handed in and suchlike. Probably overthinking.

Of course you’re overthinking. Just go and collect it.

OlderGlaswegianLivingInDevon · 07/02/2026 20:31

It's too late now !

Natalie was given ' a Haribo bucket of mini packs of sweets.'
followed by the Op saying ' "It's for the children." '

If this had happened in the UK I guess the sweets would have been donated by Natalie to the trolly for the food bank donations.

Zanatdy · 07/02/2026 20:13

A box of chocs would be much appreciated I am sure.

Mummytotheboy · 07/02/2026 20:12

I'm a supermarket manager. We have only just recently been allowed to accept gifts from members of the public but not money. I would suggest reaching out to the companies social media team or if they have one of those anonymous review things leave a review on that and mention her. If you really want to get her something just something little some chocolates would be a kind gesture. If she was a member of my team and I heard about what she had done through social media or my own companies review app I would reward her with a company gift card. Also you must have your number in your wallet because the loyalty card scheme shouldn't be giving out your details that's a gdpr breach

Redheadedstepchild · 07/02/2026 16:43

sillylittlerabbit · 07/02/2026 15:56

So your mum sounds semi-abusive…which leads to you doubting yourself to the extent of needing advice on collecting your own lost property.

You sound genuinely lovely, and your mum sounds truly awful. Worth thinking about how she’s affected your self-esteem? That seems the real story here.

She lives in her own world. I can't do much more than emigrating to a foreign country and being myself.

I'm trying to make my peace with her now she's 84. (I was a late surprise when she was in her forties)

I let Lynn at the supported living arrangement handle her for the most part.

On one of the rare occasions I went back to England to see her, apparently I was, "An air hostess for Air France and a model."

I worked as a tour guide for the bus company, a nanny, childminder and cleaner of tourist villas. Being a tour guide on a bus was actually my zenith. Because I didn't just get to be a tour guide on a bus, I had to maintain the. "Lost in the 1980''s" system of blurry faxes, writing everything out in ledgers, and various collywobbles of my boss, "Monsieur Vincent" of the very excellent but completely malfunctioning hôtel and transport company.

He made Basil Fawlty seem calm. God bless him.

On further thinking, I have placed the elderly gentleman who turned in my purse to Nathalie. I looked after his grandson who had Down's.for a bit. I've been every kid in this town's baby-sitter or something at this point.

I'm waiting for the day when they stop calling me, "Tatie" and start on, "Mamie"

Everything will be alright. I am warm and dry and have a bit of snap for tonight.

My mum has moved on. She always does. She's got neighbours to bother about leaves and doormats and smells of onions.

OP posts:
Growlybear83 · 07/02/2026 16:09

I would give a small reward in a thank you card, and a bunch of flowers to whoever had handed my purse in and thank my lucky stars that there are still some honed people left.

sillylittlerabbit · 07/02/2026 15:56

So your mum sounds semi-abusive…which leads to you doubting yourself to the extent of needing advice on collecting your own lost property.

You sound genuinely lovely, and your mum sounds truly awful. Worth thinking about how she’s affected your self-esteem? That seems the real story here.

Oftenaddled · 07/02/2026 15:47

SargeMarge · 07/02/2026 15:33

Why did you call your mum for moral
support? What did you need support for? You lost your wallet, someone found it and someone called to let you know you could pick it up. What on earth did you need moral
support for?
Maybe your mum had a point about you living alone.

People who get a lot of over-the-top criticism from family, especially from their primary carer which the mother very likely was, often lack the confidence to make decisions. That is probably what we are seeing here. Mother's reaction was a lot of silly drama but OP has probably been exposed to it all her life.

One of the worst effects of this is that people often keep going back to try to get approval so they are constantly getting more doses of criticism and more kicks when they are down. Like having your own personal raincloud following you around.

Hope life gets better, OP

SargeMarge · 07/02/2026 15:33

Why did you call your mum for moral
support? What did you need support for? You lost your wallet, someone found it and someone called to let you know you could pick it up. What on earth did you need moral
support for?
Maybe your mum had a point about you living alone.

Oftenaddled · 07/02/2026 15:28

I'm not surprised you second guess yourself so much with your mother acting like that. Try not to take her too seriously of course - I can see you are trying, but don't let it seep in. Glad you got your card back and nice to hear about the man who found it.

LiveLuvLaugh · 07/02/2026 15:23

Write to her manager with praise for amazing customer service from her and the branch. I bet they have team meetings where compliments are read out and she/the team will get a round of applause and a nice email from a senior manager. That’s worth more than a gift.

Redheadedstepchild · 07/02/2026 14:54

Needmorelego · 07/02/2026 14:15

I'm glad you got your wallet back.
To be honest you didn't need to phone your mum for any moral support.
This happens every day in shops.
Someone finds a wallet and hands it in.
As long as you aren't carrying around £100s cash in it then wallets are easily replaceable. Cards can be cancelled and replaced.
It can be annoying but it isn't such the big deal you are making it to be.
Look after yourself.
💐

Really? I don't live in the UK so maybe things are different but if, say, I was down on my luck and found a wallet full of cards in Marseille St Charles train station, I'd have a go at the flip your card at the machine nonchalant method.

Anyway, somewhat lighthearted thread. All's well that ends well.

Elderly mums get a bit theatrical as well sometimes. All part of life's rich tapestry.

She might be adjusting her cardigan to attract my white knight of the handed in purse. They get a third wind in their eighties. Why not? Everybody else is dead.

OP posts:
Redheadedstepchild · 07/02/2026 14:36

stichguru · 07/02/2026 00:12

I don't think you need to do anything unless you really want to. The purse was handed to them, they looked in it, found your store ID card, put the number in the computer and called you - 5 minute job. Totally different from someone finding it in the street and having to use a phone book or the internet to track you down.

But yey! It actually got found in the street. Although, our village only has one street. And one supermarket with no food in it and, of course, Nathalie.

OP posts:
LightYearsAgo · 07/02/2026 14:15

I see you've sorted it now but when I worked in retail people left all kinds of stuff behind. If we had a way of contacting them (the shop had a loyalty type scheme) we would or otherwise wait for them to enquire

I can't imagine that it ever entered anyone's mind that they would need a gift for being a normal human

Needmorelego · 07/02/2026 14:15

I'm glad you got your wallet back.
To be honest you didn't need to phone your mum for any moral support.
This happens every day in shops.
Someone finds a wallet and hands it in.
As long as you aren't carrying around £100s cash in it then wallets are easily replaceable. Cards can be cancelled and replaced.
It can be annoying but it isn't such the big deal you are making it to be.
Look after yourself.
💐

Redheadedstepchild · 07/02/2026 14:06

I got my cards and wallet back. No problem there.

Not before, however, I made the mistake of phoning my mum for a bit of moral support and got the usual tirade about how I am not safe to be let out on my own, can't do anything and the best thing I could do with my life would be to give it all up and come back to live with her. Damn everything. Damn my useless this, my useless that. Nobody likes me apart from her. She's all I've got in the world and SHE WILL SOON BE DEAD.

Turns out that the card wallet was handed in by somebody who is/was a friend of an person I was a carer for before he died in the village out on the street, so this elderly gentleman handed it in to the supermarket because he saw the loyalty card in it.

He thought he recognised the name but couldn't be sure. I only found out this because on first walking up to the desk, Nathalie, (who I kind of know now as the manager) just handed me back my card wallet, hardly saying anything but then I wandered about a bit in the shop, thinking whether or not I should buy something for the staff room or not, couldn't find any nice tins of chocolates or biscuits and in a bit of a daze picked up a Haribo bucket of mini packs of sweets.

Don't ask.

So I went back to the front desk and Nathalie explained the whole wallet in the street thing. She accepted the Haribo bucket quickly enough though. I said something stupid like, "It's for the children."

I've phoned my mum back to tell her this heartwarming story of how this old gent thought of me, did the right thing and how indeed, I am a valued member of society.

She said that she was very busy and had no time.

Happy weekend everybody! Let your wallets be bulging with cash and not jumping out of your handbags at inopportune moments, may your lives be full of charitable and kindly old gentlemen, and may your mothers be sweet and keep their opinions of your lifestyle choices to themselves.

OP posts:
stichguru · 07/02/2026 00:12

I don't think you need to do anything unless you really want to. The purse was handed to them, they looked in it, found your store ID card, put the number in the computer and called you - 5 minute job. Totally different from someone finding it in the street and having to use a phone book or the internet to track you down.

GhettoSnoopystar · 07/02/2026 00:00

Redheadedstepchild · 06/02/2026 23:51

Thankyou. That's exactly the type of comment that gives a bit of background to what I was worried about. You are very reassuring.

I'm sure that it will all be alright.

I'll get back to you all tomorrow morning, saying it was a complete nothing but I still feel a bit nude and naked with about 2€ in coins in the house.

Are you worried about your bank card? You can usually put a temporary hold on them in your banking app.

bornintelligent · 06/02/2026 23:54

StrawberryJamAndRaspberryPie · 06/02/2026 22:56

Just go into the store and get it. Take her some flowers if you must. But shed probably prefer you send a nice email to head office about her…

This . An email naming her and expressing your gratitude will be a good boost for her.

Redheadedstepchild · 06/02/2026 23:51

Thankyou. That's exactly the type of comment that gives a bit of background to what I was worried about. You are very reassuring.

I'm sure that it will all be alright.

I'll get back to you all tomorrow morning, saying it was a complete nothing but I still feel a bit nude and naked with about 2€ in coins in the house.

OP posts:
OlderGlaswegianLivingInDevon · 06/02/2026 23:18

There is no need for a card / flowers / chocolate, no need at all.
Chocolates for the staff room / staff canteen prob means Natalie will never see them as they will have been scoffed by the time she is in again for her shift.
Flowers will die as no one will put them in water.
A card ? did you not say ' thank you ' when she contacted you.

Every single day items get lost / found in a supermarket, and every single day there are enquiries ' has such and such ' been found / handed in / ' I found such and such left in a trolly '

The details will be entered into the lost property book and the item ( depending on what it is ) will be placed in a cupboard at Customer Services or in a safe ( as I said depends on what the item is )

' Natalie ' will have filled out the lost property book - date/time/item and sign it and whoever you see will also sign the lost property book - date, time etc. and depending on what the item is will depend if you are asked for id and the id provided will be noted in the lost property book.

There may indeed have been a time delay in Natalie contacting you, since receiving the item - she may have been stopped by a customer wanting / needing something, then she had to find your details etc.

Don't overthink it.
just collect the item asap / at your convenience.

Have you any idea how many mobile phones / purses / wallets / gloves / walking sticks / soft toys are ' lost ' / left behind in a supermarket every single day.

StrawberryJamAndRaspberryPie · 06/02/2026 22:56

Just go into the store and get it. Take her some flowers if you must. But shed probably prefer you send a nice email to head office about her…

Redheadedstepchild · 06/02/2026 22:39

GhettoSnoopystar · 06/02/2026 22:15

My worry is the time interval between my purse being handed in and suchlike. Probably overthinking.

How do you mean? I think a box of celebrations would be nice, but not necessary.

I am probably overthinking because when your card wallet gets lost and you can't remember the last time you had it maybe the chain of custody between Nathalie, the card wallet and the phone call might be somewhat delayed.

99.9999% of the time no. But I speak as one of those idiots who got caught out by one of those, "This is your bank. We have noticed transactions etc" phone calls.

Anyway. Be all sorted out tomorrow. Not to worry. Everybody go sleepy time.

OP posts:
Redheadedstepchild · 06/02/2026 22:26

LemonadeQueen · 06/02/2026 22:09

As pp said dont worry about a reward but your need some id to collect unless ref natalie or ask for her personally. Possibly take your passport if everything else is in your purse?

Same process for debit or credit cards left at customer service. We keep for a week then destroyed. Normally a small pile of each!

Edited

Oh yeah. That's a thought. I'll take my National ID card with me.

OP posts: