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Is this just getting ridiculous! UNIVERSAL CREDIT

488 replies

ChristmasTime2023 · 05/02/2026 16:06

So had a review with UC today phone call she stated she would up date the journal with what I need to provide.
A full length photo of myself standing outside my front door with the key in the lock!?
Then a letter from the children's school & nursery saying they attend there
A letter from the children's gp
Passport photos
Child benefit award letter
Birth certificates (they have had birth certificates before )

This isn't a new claim either I dont understand why gp letters are needed they want one for me and my partner too.

Also on the phone call asked who I use for my gas and electricity
Ive never been asked these things before seems strange to ask?
Anyone else had a review lately what did they ask for.

Partner works full time if that matters.

OP posts:
LouiseK93 · 09/02/2026 18:23

I had to do one smiling with a thumbs up...cringe.

Redruby2020 · 09/02/2026 18:09

SleeplessInWherever · 08/02/2026 16:34

Please use some common sense.

I could quite easily claim benefits from say my mums address, where I don’t live but do have a key for, and could just go and stand there while someone takes a photo. That photo would just prove I was at that door with a key.

I could remove my partners toiletries from a cupboard, and pretend he’s not here, and then put them back.

Those measures prove literally nothing, and protect nobody. They’re a ticky box nonsense exercise.

Not exactly, it will also depend if you get rent element in that benefit, for example. Because then you will also need a tenancy for that address. But yes I can see how it could otherwise be possible for some to get around it..

SleeplessInWherever · 08/02/2026 16:34

Laurmolonlabe · 08/02/2026 15:26

People claim from multiple addresses which they don't live at- millions would have been saved in benefit fraud if asking for a picture from your phone, with you with a key in the door was a thing years ago.
They used to actually visit you, to check if you lived with somebody- far more intrusive than a photo. People also claim for child from multiple addresses.
It is not silly it is attempting to prevent fraud which actually happens.

Please use some common sense.

I could quite easily claim benefits from say my mums address, where I don’t live but do have a key for, and could just go and stand there while someone takes a photo. That photo would just prove I was at that door with a key.

I could remove my partners toiletries from a cupboard, and pretend he’s not here, and then put them back.

Those measures prove literally nothing, and protect nobody. They’re a ticky box nonsense exercise.

BringBackCatsEyes · 08/02/2026 16:21

Laurmolonlabe · 08/02/2026 15:26

People claim from multiple addresses which they don't live at- millions would have been saved in benefit fraud if asking for a picture from your phone, with you with a key in the door was a thing years ago.
They used to actually visit you, to check if you lived with somebody- far more intrusive than a photo. People also claim for child from multiple addresses.
It is not silly it is attempting to prevent fraud which actually happens.

Do you have evidence that millions is claimed fraudulently by people claiming to live at multiple addresses (along with their children).

If someone has nothing to hide (which is most people) then a visit would be quite fine, I'm sure. Knock on the door - here I am - bye.
People are not complaining about the intrusiveness so much, it's how complicated it is. I mean, just talking to someone at a GP practice takes patience, resilience, some free time and possibly money (to pay for whatever UC are asking for).

Laurmolonlabe · 08/02/2026 15:26

SleeplessInWherever · 08/02/2026 15:15

Well yes. But do any of us “taxpayers” even feel “protected” by someone having to take a photo of their front door and cupboards, or can we acknowledge that it isn’t a protection and it’s actually silly.

People claim from multiple addresses which they don't live at- millions would have been saved in benefit fraud if asking for a picture from your phone, with you with a key in the door was a thing years ago.
They used to actually visit you, to check if you lived with somebody- far more intrusive than a photo. People also claim for child from multiple addresses.
It is not silly it is attempting to prevent fraud which actually happens.

SleeplessInWherever · 08/02/2026 15:15

Laurmolonlabe · 08/02/2026 15:11

Claiming benefits has always been frustrating and difficult- it used to be humiliating as well, I don't see the point in whining-either you need (not want ) the money and get on with it or you don't .
There is help for the most vulnerable if they seek it out- but I wouldn't advocate lifting fraud checks because it makes it harder for vulnerable people.
A generation ago the only people eligible to claim were vulnerable or unemployed or both.
I'm not going to spend much time feeling sorry for perfectly capable people with jobs and children, and at least 2 incomes having to supply some documents to protect the taxpayer from fraud.

Well yes. But do any of us “taxpayers” even feel “protected” by someone having to take a photo of their front door and cupboards, or can we acknowledge that it isn’t a protection and it’s actually silly.

Laurmolonlabe · 08/02/2026 15:11

Claiming benefits has always been frustrating and difficult- it used to be humiliating as well, I don't see the point in whining-either you need (not want ) the money and get on with it or you don't .
There is help for the most vulnerable if they seek it out- but I wouldn't advocate lifting fraud checks because it makes it harder for vulnerable people.
A generation ago the only people eligible to claim were vulnerable or unemployed or both.
I'm not going to spend much time feeling sorry for perfectly capable people with jobs and children, and at least 2 incomes having to supply some documents to protect the taxpayer from fraud.

Cara707 · 08/02/2026 15:06

BeverleyBrooks · 07/02/2026 19:09

I understand a lot of posters are saying it feels like a lot of stress for their UC claim, but isn’t it the same as the things you have to do when applying for a job or working?

For example I needed an enhanced DBS for a job, for which you have to supply a specific set of documents. I had to fill in the details of all adults in my house. Then wait for the DBS form to be accepted (I had no reason to believe it wouldn’t be but even so it was still a relief when it came through) so that I could start the job. I accepted that this was a necessary and important safeguarding task, I didn’t complain. And it has to be renewed regularly.

When I started my current job I had to take in all sorts of forms of ID, GCSE certificates etc.

Previously I have worked for a government department and the identity checking and form filling is quite full-on.

I wasn’t offended that they ‘didn’t believe me’ who I was. I didn’t think ‘surely they could just look all of this up online’. I accepted that they have procedures to follow - to ensure that I have a legal right to work in the U.K. - that be sure I have not faked my identity to avoid disclosing criminal convictions - that I have not lied on my application form. If I wanted the job, that was the deal.

DD had similar when applying for temp work, she had to upload various documents and then do on online camera check of her face so that they could verify that the documents belonged to her.

Surely providing evidence for UC is similar, you are asking for financial support because your income isn’t high enough to support your living costs. Therefore, you need to provide evidence.

It’s an issue now that with AI and computers it’s so much easier for people to forge documents hence more checks. And due to GDPR documents can only be held for a specific purpose for a specific amount of time hence having to upload things again.

There is a level of threat, intimidation and shame associated with claiming UC that you don't have to deal with when job seeking.

Cara707 · 08/02/2026 15:02

Exactly!!! Our screwed up neoliberal society has bought into the idea that the wealthy in general and even wealthy tax avoiders are morally superior and have no societal obligations.

TheLovelinessOfDemons · 08/02/2026 13:10

BeverleyBrooks · 08/02/2026 11:42

Fair point, sorry I can see that with your DH passing away, and then you being evicted you would have been under a lot of stress anyway so I can understand why it would feel overwhelming.

Thanks. As I said, not just overwhelming, but impossible. I can't take a full-length photo next to a street sign, I have no one to take it for me. Also, being on a lower wage than I could live on, and having to take the bus several times to the jobcentre, I was literally living on a slice of bread a day to make it stretch. This went on for five months, I was told it was a completely random fraud check. My DM thought it was because I have a very French sounding name, I don't know.

Thechaseison71 · 08/02/2026 12:28

BeverleyBrooks · 07/02/2026 23:45

Yes but I have been asked to complete training courses and send the certificates to HR. I have to read documents and confirm i have done so. If I have an appointment I have to send the appointment letter. If I have time off sick I have to fill in a form and have a back to work meeting. There are annual leave forms, TOIL forms. Sometimes new regulations are brought in that we have to agree to. (Eg social media use). If I don’t do these things then I might not get full pay or would be subject to disciplinary .

Anyway you are completely missing the point of my post. You are being obtuse. I am not saying that in a job you are asked for the same things as for UC. However, I am saying in a job you also have a burden of documentation/evidence that you have to provide in order to receive your salary. If I don’t follow the rules, I don’t keep my job.

In some jobs. In many once youve actually got the job you just turn up and work.

BeverleyBrooks · 08/02/2026 11:42

TheLovelinessOfDemons · 07/02/2026 21:58

It's not the "so much documentation" it's the impossible documentation. Plus this is on top of being autistic, DH passing away, being evicted because he passed away, all of which UC knew because I'd told them.

Fair point, sorry I can see that with your DH passing away, and then you being evicted you would have been under a lot of stress anyway so I can understand why it would feel overwhelming.

NorthXNorthWest · 08/02/2026 11:33

Whatsmyusername85 · 08/02/2026 08:18

And again I say, if those are the hoops you have to jump through to get the money you need/want then it has to be done. There’s always the option of NOT claiming I suppose…

We live in a world where people receiving free money (to them) complain about a system that is designed to weed out fraud. Yes some of them also pay tax but that doesn't negate the need for balances and check.

Is it inconvenient and inconsistent? Probably. Is it worse than the tax system in general at the moment? No.

BringBackCatsEyes · 08/02/2026 10:28

Whatsmyusername85 · 08/02/2026 08:18

And again I say, if those are the hoops you have to jump through to get the money you need/want then it has to be done. There’s always the option of NOT claiming I suppose…

And it's fair for OP to find the whole thing frustrating and difficult.
Where would you draw the line? Make it so complicated that those who need it (who are often the most vulnerable in our society) they just don't bother.

I watched I, Daniel Blake for the second time last night. Have you seen it? Do you agree with how the system works?

Whatsmyusername85 · 08/02/2026 08:18

Pureclass · 08/02/2026 06:57

Again, for some of those at the back.

UC is claimed by a lot of people who DO work.

So they could have all the job form tedium AND still have to upload inane documents for UC.

And again I say, if those are the hoops you have to jump through to get the money you need/want then it has to be done. There’s always the option of NOT claiming I suppose…

Pureclass · 08/02/2026 06:57

Again, for some of those at the back.

UC is claimed by a lot of people who DO work.

So they could have all the job form tedium AND still have to upload inane documents for UC.

1Audhdmum · 08/02/2026 00:40

BeverleyBrooks · 07/02/2026 19:09

I understand a lot of posters are saying it feels like a lot of stress for their UC claim, but isn’t it the same as the things you have to do when applying for a job or working?

For example I needed an enhanced DBS for a job, for which you have to supply a specific set of documents. I had to fill in the details of all adults in my house. Then wait for the DBS form to be accepted (I had no reason to believe it wouldn’t be but even so it was still a relief when it came through) so that I could start the job. I accepted that this was a necessary and important safeguarding task, I didn’t complain. And it has to be renewed regularly.

When I started my current job I had to take in all sorts of forms of ID, GCSE certificates etc.

Previously I have worked for a government department and the identity checking and form filling is quite full-on.

I wasn’t offended that they ‘didn’t believe me’ who I was. I didn’t think ‘surely they could just look all of this up online’. I accepted that they have procedures to follow - to ensure that I have a legal right to work in the U.K. - that be sure I have not faked my identity to avoid disclosing criminal convictions - that I have not lied on my application form. If I wanted the job, that was the deal.

DD had similar when applying for temp work, she had to upload various documents and then do on online camera check of her face so that they could verify that the documents belonged to her.

Surely providing evidence for UC is similar, you are asking for financial support because your income isn’t high enough to support your living costs. Therefore, you need to provide evidence.

It’s an issue now that with AI and computers it’s so much easier for people to forge documents hence more checks. And due to GDPR documents can only be held for a specific purpose for a specific amount of time hence having to upload things again.

I see what you're saying but in a previous life I have worked in roles requiring a dbs, I've also had to deal with HMRC, do my own accounts, navigate government portals relating to my roles, register with the ICO, etc etc.

None of those gave me a fraction of the stress and faff as dealing with my UC review last year.

I used to juggle work and caring for my child whose has complex special needs and advocating for him. I much preferred that to relying on UC but his needs increased with age sadly. It's such a precariously vulnerable position for us to be in, and I do think the review process needs some fine tuning.

littleorangefox · 08/02/2026 00:30

Laurmolonlabe · 07/02/2026 22:06

Well that's what the articles I've read have said, but it is likely to be more complicated than that. It completely explains the far more far reaching security checks.

If you look a wee bit further on I posted a comment breaking it all down. It is rather complex!

ForWittyTealOP · 08/02/2026 00:13

BeverleyBrooks · 07/02/2026 23:45

Yes but I have been asked to complete training courses and send the certificates to HR. I have to read documents and confirm i have done so. If I have an appointment I have to send the appointment letter. If I have time off sick I have to fill in a form and have a back to work meeting. There are annual leave forms, TOIL forms. Sometimes new regulations are brought in that we have to agree to. (Eg social media use). If I don’t do these things then I might not get full pay or would be subject to disciplinary .

Anyway you are completely missing the point of my post. You are being obtuse. I am not saying that in a job you are asked for the same things as for UC. However, I am saying in a job you also have a burden of documentation/evidence that you have to provide in order to receive your salary. If I don’t follow the rules, I don’t keep my job.

They're completely different things. There's no valid comparison.

BeverleyBrooks · 07/02/2026 23:45

ForWittyTealOP · 07/02/2026 22:32

Well I've never been asked at random by my employer, when I've been in post for years already, to provide photos of myself inside my house or by a street sign, to give letters from my GP or my kids' schools, under pain of having my salary stopped and for no reason, or at least none I'm allowed to know.

Yes but I have been asked to complete training courses and send the certificates to HR. I have to read documents and confirm i have done so. If I have an appointment I have to send the appointment letter. If I have time off sick I have to fill in a form and have a back to work meeting. There are annual leave forms, TOIL forms. Sometimes new regulations are brought in that we have to agree to. (Eg social media use). If I don’t do these things then I might not get full pay or would be subject to disciplinary .

Anyway you are completely missing the point of my post. You are being obtuse. I am not saying that in a job you are asked for the same things as for UC. However, I am saying in a job you also have a burden of documentation/evidence that you have to provide in order to receive your salary. If I don’t follow the rules, I don’t keep my job.

ForWittyTealOP · 07/02/2026 22:32

BeverleyBrooks · 07/02/2026 21:49

It was the general principle of posters saying it was ridiculous providing so much documentation and I was pointing out that it’s often the same for jobs as well.

Well I've never been asked at random by my employer, when I've been in post for years already, to provide photos of myself inside my house or by a street sign, to give letters from my GP or my kids' schools, under pain of having my salary stopped and for no reason, or at least none I'm allowed to know.

NeverDropYourMooncup · 07/02/2026 22:14

BeverleyBrooks · 07/02/2026 21:32

No I don’t get paper statements either but you can download them and print them.

I could, because I could email them to my work account and print them out there (not that they'd be accepted, as they're just a printout that could be knocked up in ten minutes). But it would be a lot harder for somebody who actually needs to make a claim because they have no job, no money and no printer, ink and paper knocking around at home already. Or the money to try and find a Boots with a photo printing booth (if they still exist?).

rainonfriday · 07/02/2026 22:09

I understand a lot of posters are saying it feels like a lot of stress for their UC claim, but isn’t it the same as the things you have to do when applying for a job or working?

Many of the people claiming UC aren't fit for work. So can you see now how expecting them to do this stuff causes them harm?

Those who are fit for work often have their hands full, like most people do generally, unless they're rich and can afford to outsource all their daily hassles.

When you do tasks like this to look for a new job, the outcome is hopefully a new job, it's personal choice. If you can't do some of those things, you either stay with your current job or look for a job elsewhere, with less stringent checks. If you're a jobseeker without a job, you've got time and energy for the faffing around.

When you do tasks like this "for work" you're doing them in working hours, the stress of it is part of the stress of working. You're not doing stressful things for work in what is supposed to be your stress-free downtime.

Claiming UC adds to people's stress. When the stuff they're asking for is pointless or unnecessary, that means putting people through unnecessary stress.

For a start they have no rights to question what people spend their money on. Only rights to query suspicious transactions and potential undisclosed accounts. In the examples someone gave above, exactly what that poster plans to do with her Christmas savings into her (totally transparent and previously disclosed) savings account is none of DWP business, only whether her savings takes her over the limit or not. Neither is it their business what her Sheila's Wheels insurance payment was for. This type of questioning is degrading, discriminatory, a violation of privacy and generally treating claimants like second class citizens. It's also illegal. All of that is pretty stressful to be on the receiving end of. It's all totally unnecessary. If a workplace was treating you like that you could at worst leave, at best you could take them to tribunal and win.

Laurmolonlabe · 07/02/2026 22:06

littleorangefox · 07/02/2026 10:55

There is no set earnings limit for UC. It all depends on individual circumstances. Somebody earning more than £50k could very well be entitled to UC.

Well that's what the articles I've read have said, but it is likely to be more complicated than that. It completely explains the far more far reaching security checks.

TheLovelinessOfDemons · 07/02/2026 21:58

BeverleyBrooks · 07/02/2026 21:49

It was the general principle of posters saying it was ridiculous providing so much documentation and I was pointing out that it’s often the same for jobs as well.

It's not the "so much documentation" it's the impossible documentation. Plus this is on top of being autistic, DH passing away, being evicted because he passed away, all of which UC knew because I'd told them.

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