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Is this just getting ridiculous! UNIVERSAL CREDIT

488 replies

ChristmasTime2023 · 05/02/2026 16:06

So had a review with UC today phone call she stated she would up date the journal with what I need to provide.
A full length photo of myself standing outside my front door with the key in the lock!?
Then a letter from the children's school & nursery saying they attend there
A letter from the children's gp
Passport photos
Child benefit award letter
Birth certificates (they have had birth certificates before )

This isn't a new claim either I dont understand why gp letters are needed they want one for me and my partner too.

Also on the phone call asked who I use for my gas and electricity
Ive never been asked these things before seems strange to ask?
Anyone else had a review lately what did they ask for.

Partner works full time if that matters.

OP posts:
LilyBunch25 · 05/02/2026 22:46

NorthXNorthWest · 05/02/2026 22:40

Nonsense.

That reminded me of my junior school teacher..."Nonsense" 🤣🤣

HildegardP · 05/02/2026 22:42

Alwaysontherun · 05/02/2026 22:41

If extra checks can prevent benefit fraud then I don’t think this is unreasonable as the benefit bill is currently unsustainable. Whether these are the right checks I don’t know but something needs to be done to reduce it

Most of the benefits bill is pensions but don't you fret, Kim Leadbeater's got that in hand.

Thechaseison71 · 05/02/2026 22:41

AmberDreams · 05/02/2026 21:42

Someone else is doing work and receiving no pay for it to fund UC claimants so not unreasonable for the checks to be fairly robust.

Like who is working without pay? I'm lost here

Alwaysontherun · 05/02/2026 22:41

If extra checks can prevent benefit fraud then I don’t think this is unreasonable as the benefit bill is currently unsustainable. Whether these are the right checks I don’t know but something needs to be done to reduce it

NorthXNorthWest · 05/02/2026 22:40

ForWittyTealOP · 05/02/2026 22:07

Registered disabled where? With whom?

UC fraud tends to be committed on a large scale by criminal gangs, by the way, not so much by individuals. I know it's enjoyable for a certain kind of person to believe that fraud is rife among ordinary claimants but sadly, they're going to have to find a new hobby because it's not.

Nonsense.

climbintheback · 05/02/2026 22:39

Thank God they are getting their finger out!

Lifeomars · 05/02/2026 22:38

mypantsareonfire · 05/02/2026 18:33

I’d dress up as Donald Duck and pose outside my door.

I’m very childish though.

😂Love it!

HildegardP · 05/02/2026 22:29

Penelope23145 · 05/02/2026 16:09

I guess these are just extra security checks. There's so much fraud I guess they are just being extra careful since that gang from ? Albania got away with millions due to making fraudulent claims.

Problem is a lot of that wouldn't address fraud, it looks more like someone who knows very little about benefit fraud has just pulled some stuff out of their arse. I can think of a dozen people who wouldn't even ask "why?" if I asked them if I could take a pic of me with the key in their front door lock, they're so used to Insta that it wouldn't occur to them to wonder why I was setting up such a shot.

We waste an enormous amount of resources with "fraud checks" on blameless claimants instead of focusing on red flags. Losing the old signing on system facilitated fraud, as do ever greater moves to online management of claims. An elderly friend told tales of mooching about outside the dole office where he worked & catching fraudsters by the very simple dint of noting who arrived to sign on in works vehicles.

Edited for dyslexia - some may remain

imnotwhoyouthinkiam · 05/02/2026 22:27

Onbdy · 05/02/2026 21:57

Which is exactly why they need to verify his age! 🙄
The systems are not that sophisticated that they automatically link to previous verification. For each new claim or review verification of some sort is generally needed. If he claims but isn’t part of your claim then it’s standard for him to be verified as part of your claim.

Sorry. I do understand what you're saying. But it just seems like such a waste if time that they can't see that he was verified 'x' years ago. So rather than spend time replying to a message in someone's journal they have to look at paperwork that they've seen before.

Rachie1973 · 05/02/2026 22:27

I’m awfully glad they didn’t make us do the photos! When we claimed my DH was bed bound with 5 broken vertebrae. I don’t think the bed would have fitted through the door.

That said they did make him have ‘back to work’ interviews on the phone fortnightly until they finally realised he was terminally ill.

So yeah. They treat people abysmally.

SleeplessInWherever · 05/02/2026 22:26

AmberDreams · 05/02/2026 21:42

Someone else is doing work and receiving no pay for it to fund UC claimants so not unreasonable for the checks to be fairly robust.

What. Who is working for no pay?

That’s called volunteering, and it doesn’t fund UC claims.

blooooooor · 05/02/2026 22:26

DecisionTime123 · 05/02/2026 16:46

But OP isn't a beggar - that's a rather choice turn of phrase. Did you join up today just to say that?!

Yeah but those who claim UC always agree to claimant commitments. If someone doesn’t like the requests/rules then the can always stop claiming 😉

LilyBunch25 · 05/02/2026 22:23

AmberDreams · 05/02/2026 21:42

Someone else is doing work and receiving no pay for it to fund UC claimants so not unreasonable for the checks to be fairly robust.

That post makes absolutely no sense whatsoever.

Lougle · 05/02/2026 22:23

ChristmasTime2023 · 05/02/2026 18:36

I have no idea how I get one I dont remember even having one but my eldest is 14 so if you only get one once I probably wouldn't have it now

https://www.tax.service.gov.uk/child-benefit/view-proof-entitlement or https://www.gov.uk/guidance/download-the-hmrc-app to get the Child Benefit entitlement proof.

Sign in to HMRC - Sign in to HMRC online services - GOV.UK

https://www.tax.service.gov.uk/child-benefit/view-proof-entitlement

ForWittyTealOP · 05/02/2026 22:07

NorthXNorthWest · 05/02/2026 19:27

If you don't want to do the checks, don't claim. Take issue with the cheaters, able bodied and registered disabled, who have made these additional steps necessary.

Registered disabled where? With whom?

UC fraud tends to be committed on a large scale by criminal gangs, by the way, not so much by individuals. I know it's enjoyable for a certain kind of person to believe that fraud is rife among ordinary claimants but sadly, they're going to have to find a new hobby because it's not.

Navybluecoat · 05/02/2026 22:02

daffodilandtulip · 05/02/2026 16:49

Years ago on tax credits, they accused me of lying about being single. I had to send photos of the insides of the wardrobes and bathroom cupboards to prove I lived alone 🤣

I had something similar

The silly cow next door would ring them and tell them I was claiming as a single parent when I wasn't (i was!)

They would investigate and believe that whoever had rang them was shit stirring and drop the case

Then she'd ring them back and they'd investigate again

This went on for about 2 years when a snotty lady came round,sat in my lounge snapping question after question at me,trying to catch me out before telling me I 'had' to show her all our wardrobes to 'prove' I was living with my dc

I just told her to crack on as I had nothing to hide,so she did

She found a pair of men's pyjama bottoms in my wardrobe and claimed that was 'proof' I had a bloke living with me-just a pair of blue checked pj bottoms in with my 'female' clothes

Thankfully I was able to prove id bought them for me at the charity shop the day before and they where for my own use

Honest to god,it was inhumane they way she treated me but they never called back for some reason

imnotwhoyouthinkiam · 05/02/2026 22:01

Onbdy · 05/02/2026 21:57

Which is exactly why they need to verify his age! 🙄
The systems are not that sophisticated that they automatically link to previous verification. For each new claim or review verification of some sort is generally needed. If he claims but isn’t part of your claim then it’s standard for him to be verified as part of your claim.

So even though I proved in 2009 that he was born in 2006, they now think that might not be the case? Oddly enough his age hasn't changed. 6 months ago they were happy that I had an adult child. Now I have to prove it? Just seems like a waste of everyone's time!

Fishpieandchips · 05/02/2026 22:00

Thechaseison71 · 05/02/2026 21:51

But how does a picture with a key in door prevent fraud. ?

For work I have to id check regularly, take selfie video and pictures often with driving licence etc. and I STILL can't see how a picture of a key in door proves anything

Depends on the type of fraud. Eg if claimant states they live at X, they might show Y.

Ive heard of claimants being asked to go to a local landmark too. Proves they are in the area at least. Ai photos arent as good as you think they are.

Onbdy · 05/02/2026 21:57

imnotwhoyouthinkiam · 05/02/2026 21:48

Adult DCs income doesn't affect parents UC. Until they are 21, when you lose £91ish from the housing element.

And i have verified him, when I first claimed and he was a child. Then again when he went to college. And he actually claims under his own name atm as he's too unwell to work.

Which is exactly why they need to verify his age! 🙄
The systems are not that sophisticated that they automatically link to previous verification. For each new claim or review verification of some sort is generally needed. If he claims but isn’t part of your claim then it’s standard for him to be verified as part of your claim.

Thechaseison71 · 05/02/2026 21:51

Fishpieandchips · 05/02/2026 21:43

For posters saying its excessive requirements. Fraud is off the scale within DWP and people claim all sorts of scenarios. Kids that dont exist, people who dont live in the country, plus fake housing for starters.
So the people who claim non fraudently might feel its too much but it does stop fraudulent claims carrying on. Although they often start new claims the day after but dont get me started on that!

But how does a picture with a key in door prevent fraud. ?

For work I have to id check regularly, take selfie video and pictures often with driving licence etc. and I STILL can't see how a picture of a key in door proves anything

Fishpieandchips · 05/02/2026 21:48

SquishySquashyWishyWashy · 05/02/2026 21:45

This sounds like a scam?! I wouldn't want to send pictures of passports, full address, children's school/nursery, birth certificates?! Do you need to present that in person or send them somewhere? Sorry if I'm being ridiculously wary.

Its not a scam. The op will have been through security with the agent. They are uploaded securely and deleted in good time hence whyvpeople are saying they've uploaded same things before.

imnotwhoyouthinkiam · 05/02/2026 21:48

Onbdy · 05/02/2026 21:45

Well it is relevant if he lives with you. UC is based on household income. If he has never claimed benefits in his own right then having to verify him is pretty common.

Adult DCs income doesn't affect parents UC. Until they are 21, when you lose £91ish from the housing element.

And i have verified him, when I first claimed and he was a child. Then again when he went to college. And he actually claims under his own name atm as he's too unwell to work.

KarenWheeler · 05/02/2026 21:46

AmberDreams · 05/02/2026 21:42

Someone else is doing work and receiving no pay for it to fund UC claimants so not unreasonable for the checks to be fairly robust.

Most people on UC are working!

SquishySquashyWishyWashy · 05/02/2026 21:45

ChristmasTime2023 · 05/02/2026 16:06

So had a review with UC today phone call she stated she would up date the journal with what I need to provide.
A full length photo of myself standing outside my front door with the key in the lock!?
Then a letter from the children's school & nursery saying they attend there
A letter from the children's gp
Passport photos
Child benefit award letter
Birth certificates (they have had birth certificates before )

This isn't a new claim either I dont understand why gp letters are needed they want one for me and my partner too.

Also on the phone call asked who I use for my gas and electricity
Ive never been asked these things before seems strange to ask?
Anyone else had a review lately what did they ask for.

Partner works full time if that matters.

This sounds like a scam?! I wouldn't want to send pictures of passports, full address, children's school/nursery, birth certificates?! Do you need to present that in person or send them somewhere? Sorry if I'm being ridiculously wary.

Onbdy · 05/02/2026 21:45

imnotwhoyouthinkiam · 05/02/2026 19:17

I've just been asked to provide DS2s birth certificate as they can't "verify" him. He's been on my claim since I opened it in 2016 and they would have seen it then. Plus he's 19 and is only listed on my claim as an adult that lives with me. I don't get any money for him anymore. His existence has no bearing on how much money I receive so I have no idea why they need it!

Well it is relevant if he lives with you. UC is based on household income. If he has never claimed benefits in his own right then having to verify him is pretty common.

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