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Is this just getting ridiculous! UNIVERSAL CREDIT

488 replies

ChristmasTime2023 · 05/02/2026 16:06

So had a review with UC today phone call she stated she would up date the journal with what I need to provide.
A full length photo of myself standing outside my front door with the key in the lock!?
Then a letter from the children's school & nursery saying they attend there
A letter from the children's gp
Passport photos
Child benefit award letter
Birth certificates (they have had birth certificates before )

This isn't a new claim either I dont understand why gp letters are needed they want one for me and my partner too.

Also on the phone call asked who I use for my gas and electricity
Ive never been asked these things before seems strange to ask?
Anyone else had a review lately what did they ask for.

Partner works full time if that matters.

OP posts:
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BillieWiper · 20/02/2026 18:30

LilyBunch25 · 20/02/2026 18:26

No problem, its what I do as a job 😊

Ah ha! You have been very helpful so thank you again x

LilyBunch25 · 20/02/2026 18:26

BillieWiper · 20/02/2026 18:21

Ah ok, thank you for explaining it a bit better! X

No problem, its what I do as a job 😊

BillieWiper · 20/02/2026 18:21

LilyBunch25 · 20/02/2026 18:16

There's no earnings limit for someone receiving the carers element of UC- the UC overall award simply "erodes" the more earnings there are after any relevant work allowance; carers allowance is different and subject to an earnings cap. And obviously anyone claiming carers element, if earning, still has to be meeting the other requirements, ie 35hrs plus of regular and substantial care.

Ah ok, thank you for explaining it a bit better! X

LilyBunch25 · 20/02/2026 18:16

BillieWiper · 20/02/2026 12:32

Oh yeah I know about PIP. But yeah you're right, I think it must be that they have carers element. They have a limit on what they can earn and are probably just on the higher end of that?

There's no earnings limit for someone receiving the carers element of UC- the UC overall award simply "erodes" the more earnings there are after any relevant work allowance; carers allowance is different and subject to an earnings cap. And obviously anyone claiming carers element, if earning, still has to be meeting the other requirements, ie 35hrs plus of regular and substantial care.

LilyBunch25 · 20/02/2026 18:14

BillieWiper · 20/02/2026 18:10

Yeah pip and UC are totally separate. You're right the other person would also need to be in support group for UC or whatever it's called now. To be entitled to the caring from the other one? It does seem confusing. I still don't get why people discuss it as it seems to lead to ill will or misinterpretations.

The PIP entitlement alone will enable the other to be the carer as long as they're meeting the carer conditions. But yes ots a complex and sometimes difficult subject.

BillieWiper · 20/02/2026 18:10

LilyBunch25 · 20/02/2026 12:43

The PIP entitlement alone won't remove the work related requirement for UC- the LCWWRA element of UC would also need to be in place for the person claiming PIP. I do have clients in receipt of PIP and on a UC claim who haven't been assessed as having LCWWRA and some who work in a role which fits around their disabilities/health conditions. The two don't go automatically together under the current rules. And I completely agree about the balance of working and caring as that's me- it is very challenging.

Edited

Yeah pip and UC are totally separate. You're right the other person would also need to be in support group for UC or whatever it's called now. To be entitled to the caring from the other one? It does seem confusing. I still don't get why people discuss it as it seems to lead to ill will or misinterpretations.

LilyBunch25 · 20/02/2026 12:43

DotAndCarryOne2 · 20/02/2026 12:08

PIP isn’t an out of work benefit, so it’s possible that they are not required to comply with UC related job search because of severe disability. And if one partner is on PIP, it’s very possible that the other is claiming the carers element of UC, in which case there is no compulsion to work, because to claim the carers element they are expected to be caring for the person for at least 35 hours a week. They’re probably doing well to hold down something part time because caring duties can be exhausting.

Edited

The PIP entitlement alone won't remove the work related requirement for UC- the LCWWRA element of UC would also need to be in place for the person claiming PIP. I do have clients in receipt of PIP and on a UC claim who haven't been assessed as having LCWWRA and some who work in a role which fits around their disabilities/health conditions. The two don't go automatically together under the current rules. And I completely agree about the balance of working and caring as that's me- it is very challenging.

BillieWiper · 20/02/2026 12:32

DotAndCarryOne2 · 20/02/2026 12:08

PIP isn’t an out of work benefit, so it’s possible that they are not required to comply with UC related job search because of severe disability. And if one partner is on PIP, it’s very possible that the other is claiming the carers element of UC, in which case there is no compulsion to work, because to claim the carers element they are expected to be caring for the person for at least 35 hours a week. They’re probably doing well to hold down something part time because caring duties can be exhausting.

Edited

Oh yeah I know about PIP. But yeah you're right, I think it must be that they have carers element. They have a limit on what they can earn and are probably just on the higher end of that?

DotAndCarryOne2 · 20/02/2026 12:08

BillieWiper · 20/02/2026 11:17

This couple were on UC, one of them works part time, the other is on PIP (don't know what the 'etc' is?) Why don't they make the part time one do more hours/get second job?

How do you know so much about other people's benefits? I find it weird that people discuss it. When they would never discuss their salary.

Edited

PIP isn’t an out of work benefit, so it’s possible that they are not required to comply with UC related job search because of severe disability. And if one partner is on PIP, it’s very possible that the other is claiming the carers element of UC, in which case there is no compulsion to work, because to claim the carers element they are expected to be caring for the person for at least 35 hours a week. They’re probably doing well to hold down something part time because caring duties can be exhausting.

BillieWiper · 20/02/2026 11:23

LilyBunch25 · 20/02/2026 11:20

Potentially because the one working part time may be the carer of the other. Carers on UC have no work related requirements. They can work but don't have to.

Ah ok yeah that makes sense. Thank you.

LilyBunch25 · 20/02/2026 11:20

BillieWiper · 20/02/2026 11:17

This couple were on UC, one of them works part time, the other is on PIP (don't know what the 'etc' is?) Why don't they make the part time one do more hours/get second job?

How do you know so much about other people's benefits? I find it weird that people discuss it. When they would never discuss their salary.

Edited

Potentially because the one working part time may be the carer of the other. Carers on UC have no work related requirements. They can work but don't have to.

BillieWiper · 20/02/2026 11:17

Penelope23145 · 07/02/2026 12:10

I think you'd need to have a quite a high rent and a few kids on the claim to get UC at earnings of 50k. When you have kids or someone on LCWRA it becomes quite a generous benefit with the work allowances and taper rates.
I came across a couple this week. No kids .One of the couple couldn't work due to health. The other working part time earning £1200 a month with a social housing rent of around £400 a month. They were getting around £1000 UC per month UC plus PIP etc.
It's the single people with no work allowances that struggle. For them it's a very basic amount to live on or a small top up to help with rent. If you are single and have a mortage and lose your job you are pretty stuffed.

This couple were on UC, one of them works part time, the other is on PIP (don't know what the 'etc' is?) Why don't they make the part time one do more hours/get second job?

How do you know so much about other people's benefits? I find it weird that people discuss it. When they would never discuss their salary.

Laurmolonlabe · 20/02/2026 10:17

FairKoala · 20/02/2026 01:55

To be honest UC continued to pay me money after I had told them I was moving house on a certain date. I would also no longer be eligible for UC and my account was closed

I was told to wait and they would get back in touch for repayment. Which they did 2 years later. Except instead of using the dates I had given they made up their own about a week earlier and they wrote to me saying that they were going to take payments directly from my salary
The amount I supposedly owed was so much more than I thought it would be. I am not convinced that there isn’t a scam going on.and instead of around the £450 I had worked out I owed the amount was £1000 more.

I called them to put right the dates and amounts but apparently they had put a notice on my journal a month after I had lost access to it 2 years before and was told I should have replied to that notice.
It was a bizarre conversation this woman repeating that I owed this money and as I didn’t dispute the letter sent to my journal and refused to pay back the money then they were taking it from my salary

When asked how I was supposed to read a letter sent to my inaccessible journal . How was I even supposed to know that a letter had been sent. She repeated that I owed the money etc etc

Sent a SAR request and have not heard back from them for over a month. Going to have to give them a follow up letter

Whilst some people might be going on UC to commit fraud I am not sure if there isn’t an internal problem as well.

Years ago I received a letter telling me I had been overpaid by over £8000 in child tax credits and could I repay it.

Sent a SAR request to find out how I owed them anything given we never claimed tax credits or any other benefits.

I got an email back with what looked like a photo of a computer with my name written on the computer and a line which said CHILD TAX CREDITS OVERPAYMENT £8000

I ignored it

I do wonder if someone who worked for the Tax Credit Department just used my name to claim money then to balance the books put it down as an overpayment.

The truth is the benefit system is hugely complex and very generous to those in work these days- as more and more people have been eligible to claim DWP has employed no new workers- and they were thin on the ground in the first place. I don't doubt you have had overpayments through no fault of your own- but, and it's a very big but, if you take their money you have to keep a very good track of it- you should know exactly what you have been paid and when- then it is just a discussion about whether there is an overpayment, if you have no records then you have to rely on theirs, feeling they might be wrong isn't going to cut any ice. You should ensure you have access to your journal- or whatever records there are and keep track of it in your bank account .
This is true of any money situation- it's like telling your employer you have a feeling you have been underpaid- you have to have amount and dates and timesheets- a felling is not enough.

TheLovelinessOfDemons · 20/02/2026 07:32

NorthXNorthWest · 08/02/2026 11:33

We live in a world where people receiving free money (to them) complain about a system that is designed to weed out fraud. Yes some of them also pay tax but that doesn't negate the need for balances and check.

Is it inconvenient and inconsistent? Probably. Is it worse than the tax system in general at the moment? No.

Edited

I'm not complaining about the system existing, I'm complaining about them asking for things it's impossible for me to provide, like a full-length selfie next to the name of my street. I live on my own and didn't know anyone here at the time, as I'd just moved in. Also about the cost in bus fares to me when my UC had been suspended and I was living on my wages of around £250 a month, because of all the appointments. I was living on a slice of bread a day, apart from one free meal at work a week.

FairKoala · 20/02/2026 01:55

Laurmolonlabe · 09/02/2026 23:37

Millions is lost to fraud every year- multiple addresses are used in several types of fraud, ask anyone who has worked on a fraud team for DWP. The GP thing is also to check people are registered where they say they live- and that their children live there. No doing fraud checks because "most people have nothing to hide" is not a viable idea-some claims go on for years and run to many thousands of pounds, doing checks is what has to happen- if you don't want the inconvenient complication of checks, don't claim.

To be honest UC continued to pay me money after I had told them I was moving house on a certain date. I would also no longer be eligible for UC and my account was closed

I was told to wait and they would get back in touch for repayment. Which they did 2 years later. Except instead of using the dates I had given they made up their own about a week earlier and they wrote to me saying that they were going to take payments directly from my salary
The amount I supposedly owed was so much more than I thought it would be. I am not convinced that there isn’t a scam going on.and instead of around the £450 I had worked out I owed the amount was £1000 more.

I called them to put right the dates and amounts but apparently they had put a notice on my journal a month after I had lost access to it 2 years before and was told I should have replied to that notice.
It was a bizarre conversation this woman repeating that I owed this money and as I didn’t dispute the letter sent to my journal and refused to pay back the money then they were taking it from my salary

When asked how I was supposed to read a letter sent to my inaccessible journal . How was I even supposed to know that a letter had been sent. She repeated that I owed the money etc etc

Sent a SAR request and have not heard back from them for over a month. Going to have to give them a follow up letter

Whilst some people might be going on UC to commit fraud I am not sure if there isn’t an internal problem as well.

Years ago I received a letter telling me I had been overpaid by over £8000 in child tax credits and could I repay it.

Sent a SAR request to find out how I owed them anything given we never claimed tax credits or any other benefits.

I got an email back with what looked like a photo of a computer with my name written on the computer and a line which said CHILD TAX CREDITS OVERPAYMENT £8000

I ignored it

I do wonder if someone who worked for the Tax Credit Department just used my name to claim money then to balance the books put it down as an overpayment.

superfrog2 · 19/02/2026 23:43

ChristmasTime2023 · 05/02/2026 16:06

So had a review with UC today phone call she stated she would up date the journal with what I need to provide.
A full length photo of myself standing outside my front door with the key in the lock!?
Then a letter from the children's school & nursery saying they attend there
A letter from the children's gp
Passport photos
Child benefit award letter
Birth certificates (they have had birth certificates before )

This isn't a new claim either I dont understand why gp letters are needed they want one for me and my partner too.

Also on the phone call asked who I use for my gas and electricity
Ive never been asked these things before seems strange to ask?
Anyone else had a review lately what did they ask for.

Partner works full time if that matters.

This does not sound normal did they call you? sounds like a scam be careful

has it been recorded on your journal ? i would post on that and ask for an explanation you should never show anyone your front door with a key in it!

usernamealreadytaken · 10/02/2026 13:32

Tableforjoan · 05/02/2026 17:47

That’s got to be annoying for schools and doctors. Also how long would it even take to get a child benefit letter. You only get one when you apply. Would be over 9 years out of date now and wrong address.

When mine were younger, we used to get a letter every time the payment amount changed, so most years when they gave their little increase.

BringBackCatsEyes · 10/02/2026 09:00

Laurmolonlabe · 10/02/2026 08:46

There are resources to help vulnerable people claim- many charities, Citizen's Advice etc- suggesting claims should not be checked for fraud because people might fall through the net is mad- people always fall through the net of any system. If you feel so strongly volunteer at your local library to help people with their claims.

And I’m not saying there shouldn’t be checks, I understand fraud is a huge problem. I’m saying the checks (as OP describes) cause increased stress, delays and a feeling of worthlessness in many.

BringBackCatsEyes · 10/02/2026 08:58

Laurmolonlabe · 10/02/2026 08:46

There are resources to help vulnerable people claim- many charities, Citizen's Advice etc- suggesting claims should not be checked for fraud because people might fall through the net is mad- people always fall through the net of any system. If you feel so strongly volunteer at your local library to help people with their claims.

I do actually volunteer at a local charity. I know how desperate and defeated vulnerable people can feel.

Laurmolonlabe · 10/02/2026 08:46

BringBackCatsEyes · 09/02/2026 23:52

I just think it's a very sad indictment of our society that many honest and vulnerable people may lose out on the welfare our country claims to offer them because it has become too complicated to make that claim. That they have to prove they are not making a fraudulent claim.
"Don't claim then" seems such a dismissive response.

There are resources to help vulnerable people claim- many charities, Citizen's Advice etc- suggesting claims should not be checked for fraud because people might fall through the net is mad- people always fall through the net of any system. If you feel so strongly volunteer at your local library to help people with their claims.

TheLovelinessOfDemons · 10/02/2026 02:45

Laurmolonlabe · 09/02/2026 23:37

Millions is lost to fraud every year- multiple addresses are used in several types of fraud, ask anyone who has worked on a fraud team for DWP. The GP thing is also to check people are registered where they say they live- and that their children live there. No doing fraud checks because "most people have nothing to hide" is not a viable idea-some claims go on for years and run to many thousands of pounds, doing checks is what has to happen- if you don't want the inconvenient complication of checks, don't claim.

Again, it's being asked for things it's impossible for me to provide that I object to. That and having to get the bus to the jobcentre several times, all while my only income is about £200 a month.

BringBackCatsEyes · 09/02/2026 23:52

Laurmolonlabe · 09/02/2026 23:37

Millions is lost to fraud every year- multiple addresses are used in several types of fraud, ask anyone who has worked on a fraud team for DWP. The GP thing is also to check people are registered where they say they live- and that their children live there. No doing fraud checks because "most people have nothing to hide" is not a viable idea-some claims go on for years and run to many thousands of pounds, doing checks is what has to happen- if you don't want the inconvenient complication of checks, don't claim.

I just think it's a very sad indictment of our society that many honest and vulnerable people may lose out on the welfare our country claims to offer them because it has become too complicated to make that claim. That they have to prove they are not making a fraudulent claim.
"Don't claim then" seems such a dismissive response.

Laurmolonlabe · 09/02/2026 23:42

Redruby2020 · 09/02/2026 18:09

Not exactly, it will also depend if you get rent element in that benefit, for example. Because then you will also need a tenancy for that address. But yes I can see how it could otherwise be possible for some to get around it..

Any checks can be got round (but they would spot you claiming from your Mum's pretty quick if she's on the electoral roll) but that is no argument not to have checks, that is completely counter to the common sense you seem to think you are using.

Laurmolonlabe · 09/02/2026 23:37

Millions is lost to fraud every year- multiple addresses are used in several types of fraud, ask anyone who has worked on a fraud team for DWP. The GP thing is also to check people are registered where they say they live- and that their children live there. No doing fraud checks because "most people have nothing to hide" is not a viable idea-some claims go on for years and run to many thousands of pounds, doing checks is what has to happen- if you don't want the inconvenient complication of checks, don't claim.

TheLovelinessOfDemons · 09/02/2026 21:15

BringBackCatsEyes · 08/02/2026 16:21

Do you have evidence that millions is claimed fraudulently by people claiming to live at multiple addresses (along with their children).

If someone has nothing to hide (which is most people) then a visit would be quite fine, I'm sure. Knock on the door - here I am - bye.
People are not complaining about the intrusiveness so much, it's how complicated it is. I mean, just talking to someone at a GP practice takes patience, resilience, some free time and possibly money (to pay for whatever UC are asking for).

I would prefer that to being asked to upload things I can't, or to travel by bus to the jobcentre three times when I'm living on a slice of bread a day, except the days I work when I can get a free meal.