I think the problem is customers pay high price and expect good customer service - we all know about the cost of living. Fine.
The managers are salaried and not paid particularly well and they have area managers bullying them. They are being told to increase sales or whatever and bullied and harassed and rather than stick up for their staff they are being told we want evidence you are addressing this etc and they then rant at the bottom of the food chain to work harder and crack the whip. It achieves nothing it does not motivate your staff.
When I moved up the food chain I was I get paid more to take the flack. You tell me what you need to do your job better and we will do it. Staff team of 26 in my first management role - no one left in the first 4 years of my management and yes there was sickness but more me going to someone and and saying / you are ill, you’ve struggled into work I can see that - I’m covering you this afternoon go home get better we’ve got your back. When they said who will cover me I said me! We did. I knew how I had been treated as a ‘grunt’ and I didn’t want that for my team. I had to challenge sometimes but I hope it was constructive and not destructive. Two members of staff were on support plans that I picked up and by the end of my first year one had the best results in the company. His previous manager had him moving sites (physical sites) every 2-4 hours, then he had to find parking etc Me I was like that’s not working for you driving 5 miles every 2-4 hours so it’s going to be one day, one site. Next year it will be one site only. You pick the site. He cried grown adult man cried and he just said you get it.
These companies and directors and shareholders are making millions and millions - whilst screwing customer with high prices and workers with low wages. Customers want more staff who aren’t as harried or stressed. Workers want more colleagues, a lighter load etc
You can’t keep doing more for less it’s not sustainable.
I’ve got a flipping PhD and I honestly could not come up by 5 new and original ideas to increase the sales of the star buys (!) literally none - and he wants 5 different ones from everyone - I laughed. Seriously. And also knowing you are going to walk in to your shift today and start off with being bollocked -well that just makes your heart sing doesn’t it? My husband has resigned, as have two of the others as of today. Manager then sends out a message for being ‘I’m sorry about my last message. Many of team have phoned me upset so I apologise if I was over dramatic over how we can improve our sales targets but come on we can do this’. Errr no??
My husband has since resigned and I know two of the staff have messaged my husband to say they are upset and have resigned. So he’s at least 3 staff down for next week.
My daughter is at coffee shop. She’s at university. Been mightily impressed with her work and how they have helped her, encouraged her, praised her. She was contacted today to be asked to do an extra shift on Saturday and she doesn’t want to - she normally works Sunday and she just said of course I can. They have helped her she will help them.
As an aside I went do a meal in An Italian on the weekend and the staff were amazing but literally running from one table to the next - it was heaving ffs managers - your staff are running literally - employ more staff and reduce your profit slightly !