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Original poster

Online shopping won’t deliver to under 18 year old

62 replies

JustAnotherDayWorkingAtHome · 02/02/2026 07:15

Does anyone know the reason for this. Completely my fault for not knowing this was a thing. Left 16 year old DD to be in for the grocery shopping and driver wouldn’t deliver it as she was under 18. I was an hour away from home. I rang customer services and they said they can’t override even though no age restricted goods. Very kindly the redelivered when I was home. I just wonder what the reason for this. Under 16 I can see maybe but a 16 year old could have walked into the store and bought all the goods I’d ordered. I

OP posts:
Jc2001 · 02/02/2026 07:53

Hufflemuff · 02/02/2026 07:44

Alcohol in your shopping.

Who would be liable if your DD took in the delivery - then got blind drunk drinking all the wine you purchased with your shopping?

Its a bit nanny state, but if online shopping was around when I was a kid - i can kind of imagine me and my friends ordering some cheap food to Trojan horse in some lambrini and strong cider 🤣🤢

Read the OP properly

AgnesMcDoo · 02/02/2026 07:52

It’s annoying.

I get it if there’s age restricted products but if not it’s just a policy made up by the shop. There’s no law to stop an h see 18 receiving a shopping delivery.

Ponoka7 · 02/02/2026 07:52

It was inspired by 'think 25', last minute changes could mean that a item isn't flagged, but it's also because you aren't an adult in the UK until 18 and there's a grey area around leaving your shopping with a minor and then you needing to claim a refund for missing items. The whole online shopping registration/payments etc is a contract set out with T&Cs, governed by consumer laws and a minor can't enter into them. Housing associations, utility companies now won't carry out work unless an adult is present.

Taweofterror · 02/02/2026 07:49

Crazybigtoe · 02/02/2026 07:47

I have had shopping delivered to my under 16 year old before

Edited

Which shop does that? Tesco won't do under 18, certainly not where I am anyway. It is a bit frustrating as my 16yo is perfectly capable of accepting and putting away a delivery

Crazybigtoe · 02/02/2026 07:47

I have had shopping delivered to my under 16 year old before

Throwmoneyatit · 02/02/2026 07:46

Hufflemuff · 02/02/2026 07:44

Alcohol in your shopping.

Who would be liable if your DD took in the delivery - then got blind drunk drinking all the wine you purchased with your shopping?

Its a bit nanny state, but if online shopping was around when I was a kid - i can kind of imagine me and my friends ordering some cheap food to Trojan horse in some lambrini and strong cider 🤣🤢

You didn't read the only post 🤦‍♀️

BellissimoGecko · 02/02/2026 07:46

I don’t know. It’s just a thing, even if there is no alcohol in your order (like yours). Glad they redelivered!

Namechangerage · 02/02/2026 07:46

Hufflemuff · 02/02/2026 07:44

Alcohol in your shopping.

Who would be liable if your DD took in the delivery - then got blind drunk drinking all the wine you purchased with your shopping?

Its a bit nanny state, but if online shopping was around when I was a kid - i can kind of imagine me and my friends ordering some cheap food to Trojan horse in some lambrini and strong cider 🤣🤢

What you think it’s a blanket policy because you can order alcohol? Because OP said there were no age- restricted products.

Mama2many73 · 02/02/2026 07:45

I dont understand why they wouldnt deliver unless there was some age related items. 16yr olds could be living alone so seems weird.
Our neighbour got a delivery once(asda -including a bottle of vodka) which her 16yr old was accepting. I was in our garden and I heard the driver ask if there was an adult in, no, he then said he couldn't deliver the alcohol. I offered to accept it until her mam came in which the delivery man was ok with.

BendingSpoons · 02/02/2026 07:45

Yes this is a 'thing' even if no alcohol. Possibly to safeguard against drivers interacting with under 18 year olds or in case of any problems that a 'child' is deemed too young to have responsibility for.

ExtraOnions · 02/02/2026 07:45

Hufflemuff · 02/02/2026 07:44

Alcohol in your shopping.

Who would be liable if your DD took in the delivery - then got blind drunk drinking all the wine you purchased with your shopping?

Its a bit nanny state, but if online shopping was around when I was a kid - i can kind of imagine me and my friends ordering some cheap food to Trojan horse in some lambrini and strong cider 🤣🤢

The post says “no age restricted goods”

Hufflemuff · 02/02/2026 07:44

Alcohol in your shopping.

Who would be liable if your DD took in the delivery - then got blind drunk drinking all the wine you purchased with your shopping?

Its a bit nanny state, but if online shopping was around when I was a kid - i can kind of imagine me and my friends ordering some cheap food to Trojan horse in some lambrini and strong cider 🤣🤢