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Online shopping won’t deliver to under 18 year old

62 replies

JustAnotherDayWorkingAtHome · 02/02/2026 07:15

Does anyone know the reason for this. Completely my fault for not knowing this was a thing. Left 16 year old DD to be in for the grocery shopping and driver wouldn’t deliver it as she was under 18. I was an hour away from home. I rang customer services and they said they can’t override even though no age restricted goods. Very kindly the redelivered when I was home. I just wonder what the reason for this. Under 16 I can see maybe but a 16 year old could have walked into the store and bought all the goods I’d ordered. I

OP posts:
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Spinner12345 · 02/02/2026 19:58

vipersnest1 · 02/02/2026 07:55

I got age checked in ikea recently because I’d bought a knife sharpener, not even an actual knife!
The world has gone mad.

I can unfortunately beat this. I was ID’d for a toddler set of cutlery, the packaging clearly showed it was a toddler set but it was a very computer says no situation

MummyWillow1 · 02/02/2026 19:54

Safeguarding policies. Their drivers won’t have an enhanced DBS check so not cleared to be alone with a child.

Cantheowneroftheredcorsapleasemovetheircar · 02/02/2026 19:29

There was an article in a new of the papers a couple of years ago about this - a seventeen year old single mum living on her own wasn't allowed her own shopping because she was under 18. She was left with nothing for dinner.

I'll try and find a link

I think it's silly. Providing there's no age restricted items, I see no reason why a teenage can't be trusted to put some shopping away.

IAmKerplunk · 02/02/2026 19:19

My 15yr old brings in my shopping when Tesco deliver and (when there is no age restricted products) I would say 90% of the time the driver doesn’t ask if there is an adult in the house (I am always at home win case they do ask)

DeftGoldHedgehog · 02/02/2026 19:16

I did a grocery Deliveroo to DD2 (16) at home the other day, and that was ok, no alcohol in it.

Alwaysontherun · 02/02/2026 19:14

We had this problem when my daughter was under 18 and studying in London. She always ended up having to find someone in her student accomodation to sign for it on it behalf

Gwenhwyfar · 02/02/2026 18:58

"Does make me wonder how 16/17 yo who have moved out cope."

I think the policy is stupid, but surely a single person of that age goes to the shops.

Bryonyberries · 02/02/2026 18:52

I have found this policy frustrating when I have been asked to work later but have shopping ordered. My 16 year will be home and capable but I have to turn down the work because they won’t deliver with her home alone. Does make me wonder how 16/17 yo who have moved out cope.

latetothefisting · 02/02/2026 18:43

ExtraOnions · 02/02/2026 07:45

The post says “no age restricted goods”

seriously how shit is people's reading comprehension now!

Even if you happened to miss it at first glance, surely you'd think before posting 'well age restricted goods would be the most likely for not allowing it, surely the OP would have specified it if that was the case....let me just check again because it would be really weird if she hadn't thought of that, again, BLINDINGLY OBVIOUS reason...oh wait she did!"

ThingsgetbetterwithalittlebitofRazzmatazz · 02/02/2026 18:28

Ocado will deliver to under 18s, my 17 year old receives ours every week and has done for some time. They've done it occasionally since about age 12 but regularly for the last year, never been an issue at all if there's no alcohol etc.

CautiousLurker2 · 02/02/2026 18:22

Yes, there are loads of rules about what 16-17yo can receive - if you have paracetamol, drain unblocker, even non-alcoholic beer seems to need to be authorised. My eldest is nearly 21, but androgynous and petite so looks like a 15yo boy. She HATES it if I ask her to take deliveries in as she has to have her passport on hand to prove her age.

It’s a fricking pain. But then my mum used to send me to the off-licence at the local pub with a ‘note’ to buy 10 B&H…

AgnesMcDoo · 02/02/2026 18:14

StMarie4me · 02/02/2026 17:47

Shops can ‘make up’ any policy they want. As long as it is legal of course. But they don’t have to deliver to a child if they don’t want to.

Of course they can.

it’s still annoying

JustAnotherDayWorkingAtHome · 02/02/2026 18:11

Thanks all. Must be the safe guarding thing…makes sense I guess to protect the drivers too. Just v annoying. Won’t get caught again.

OP posts:
PinkyFlamingo · 02/02/2026 18:03

Hufflemuff · 02/02/2026 07:44

Alcohol in your shopping.

Who would be liable if your DD took in the delivery - then got blind drunk drinking all the wine you purchased with your shopping?

Its a bit nanny state, but if online shopping was around when I was a kid - i can kind of imagine me and my friends ordering some cheap food to Trojan horse in some lambrini and strong cider 🤣🤢

Oh for goodness sake it says in the opening post no alcohol restricted goods!

MrMainwaring · 02/02/2026 18:01

Gosh, so if a 16-year-old was living independently, they couldn't order groceries online?

Until very recently, young people could legally marry at 16 in England and Wales. I think they still can in Scotland (?).

We seem to be infantalising young people nowadays. A 16-year-old should be deemed capable of taking receipt of a few groceries!

At 16/17, after leaving school a couple of my friends were living independently with their boyfriends or in a shared house with female friends - and one was married and had a baby (not that I think that was a good thing particularly, but it illustrates how young people seemed to grow up earlier in those days). The young mum didn't work, but the other girls all had jobs and were independent of their parents.

Crunchymum · 02/02/2026 17:55

igelkott2026 · 02/02/2026 17:49

OK but again, why do the supermarkets care so much compared with Amazon say delivering a box of mixed items - could be sweets, books, eye masks - anything?

Presumably if there is a single age restricted item in with a load of other stuff then you'd have to show ID for the whole package. Although I think Amazon tend to package age restricted items separately.

SummerInSun · 02/02/2026 17:54

As long as no alcohol, medication (eg paracetamol) or knives, I’ve never had this with Ocado. I have had it when there is a bottle of wine. Which is fair enough.

Rainbowdottie · 02/02/2026 17:54

I would imagine it’s as basic as in it’s in their terms and conditions that an adult over the age of 18 can only sign for the delivery.

maybe other youngsters have got away with it before simply because the driver didn’t check.

Gwenhwyfar · 02/02/2026 17:53

Ponoka7 · 02/02/2026 07:52

It was inspired by 'think 25', last minute changes could mean that a item isn't flagged, but it's also because you aren't an adult in the UK until 18 and there's a grey area around leaving your shopping with a minor and then you needing to claim a refund for missing items. The whole online shopping registration/payments etc is a contract set out with T&Cs, governed by consumer laws and a minor can't enter into them. Housing associations, utility companies now won't carry out work unless an adult is present.

But that would also mean you couldn't leave the shopping with any OTHER person than the one who ordered the shopping, so not a partner or a housemate because they are not part of the 'contract' either.

TartanMammy · 02/02/2026 17:52

I was living independently at 16 and I did get online shopping, so the rules must have changed. Lots of students in Scotland will be under 18 living away from home. So none for them can get online grocery deliveries?

FuzzyWolf · 02/02/2026 17:52

igelkott2026 · 02/02/2026 17:49

OK but again, why do the supermarkets care so much compared with Amazon say delivering a box of mixed items - could be sweets, books, eye masks - anything?

Amazon will ask for certain things to be signed for upon delivery and ID to be shown (I had to show my driving licence when buying something age restricted once).

igelkott2026 · 02/02/2026 17:49

FuzzyWolf · 02/02/2026 17:48

It’s because they want an adult to be at the property when they deliver. That way an adult has accepted the goods which means they have fulfilled their contract. A 16 year old isn’t an adult.

OK but again, why do the supermarkets care so much compared with Amazon say delivering a box of mixed items - could be sweets, books, eye masks - anything?

igelkott2026 · 02/02/2026 17:48

StMarie4me · 02/02/2026 17:47

Shops can ‘make up’ any policy they want. As long as it is legal of course. But they don’t have to deliver to a child if they don’t want to.

Yes but why don't they want to? That's the issue! Why do they care when all the other online retailers don't?

FuzzyWolf · 02/02/2026 17:48

It’s because they want an adult to be at the property when they deliver. That way an adult has accepted the goods which means they have fulfilled their contract. A 16 year old isn’t an adult.

StMarie4me · 02/02/2026 17:47

AgnesMcDoo · 02/02/2026 07:52

It’s annoying.

I get it if there’s age restricted products but if not it’s just a policy made up by the shop. There’s no law to stop an h see 18 receiving a shopping delivery.

Shops can ‘make up’ any policy they want. As long as it is legal of course. But they don’t have to deliver to a child if they don’t want to.

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