Bought startrite shoes for DS (7) at start of September. He wears them four days a week.
Two weeks ago the strap snapped. Rest of the shoe totally fine.
Took them to shoe shop today. He's measuring 11.5 H and they were a 12.5. they've moved him to a 13 and gave me 50% off (so £30 instead of £60).
Were they BU to not refund the shoes and/or do a straight swap for a new pair?