To not buy new kitchen over a tap

I certainly would!!! Say thanks but no thanks. Say the tap is a deal breaker.

Op all places do a mock up for uou that you can share ? I went to lots of places and in the end found the same kitchen at DIY kixthens .

Which was brilliant.

I used others mock ups to help and it comes assembled each piece.

Comfortably cheaper id say better quality ...

And I wouldn't touch them with a barge pole re tap
You probably got someone lower down ,manager should be horrified by this .

My plumber for instance when we were chatting about kitchens told me how he got about 10 grand off his wicks kitchen by simply demanding a reduction saying ....whjch is true...it's plyboard!

MDF etc ...

There is a excellent u tube man who breaks down each places sales techniques like Howdens and the old...your special I can get you a discount...ruae...wicks and all the rest.

DIY is excellent.

You clearly don’t understand business. They put the deal on in Feb to encourage new customers. You put your order in before this so didn’t qualify for the deal. Tough titties. I can’t believe you’re that bothered to consider going through all the stress of going elsewhere and the palava that comes with it.

i have one of those taps by the way and they’re great. Come on just look forward to your new kitchen, you’re sounding very grabby.

Yes and be careful what sink you get with a Quooker.

They could just take £1k off to be nice if you didn’t want one.

It’s not that hard. We did it and got a much better kitchen. All it is a bit software you type measurements into. Op will know what details and cupboards she wants now which all companies do.

Interesting they didn’t give you the plans. Both of ours did by email in the last sum up before paying the deposit. They also gave us print off pictures throughout to help us decide on details. The compay we ended up with squeezed us in to a Neff offer technically they didn’t have to- saved us £500. Also got us £1k off quartz.It was that kind of help that swung us - and the better design.

You definitely should have another quote and design anyway when you spend that kind of money.

I'd tell them thats fine - thanks for clarifying, thats helpful.
You arent going to progress with the sale for now so can they put it on hold. Youd like to talk to other suppliers but Youll let them know if you do want to go ahead in the mext couple of months.

Then stop talking.
Go and see other suppliers and get quotes.
benchmarx and DIY kitchens are good. I don't love Howdens tbh.

that gives you time and space for them to come back and offer you the tap or b for you to come back after a month or so and say okay we would like to progress.i think those taps are horrible but...

This changes things a bit in the equation. If I knew they were local and good I'd prefer to stick despite the tap. It's not like a cookie cutter chain. If you want get quotes elsewhere but don't pull out yet as they might refuse your business if you mess them around and they sound great.

I was coming on to say that too🤣

You are unlikely to take a plan to another kitchen company as they're not likely to let you use it elsewhere.

Either just accept you've already got it good or start the process all over again with another company.

It sounds like a small company that doesn't have a particularly pushy approach to sales. If they focus more on kitchen design and fitting rather than sales it might not be such a bad thing.

What foes @Flueton keep saying that's being deleted. Are you the kitchen designer🤔?

It's annoying but is it worth walking away and starting again with another company?
A couple of people I know were really disappointed with their quooker.....and have gone back to kettles due to safety concerns

I have moved a few times in the last ten years and had a boiling water tap in each house, various makes. Currently have a Quooker and it is by far the best and would not be without it.

In your circumstances, this would annoy me too much and I would walk away. The strong likelihood is that they will not want to lose your business and will back down. Good luck.

No one knows whether they will budge on the tap (despite people ‘guaranteeing’ you they won’t 🙄)

All you can do is tell them you are really disappointed that you are not getting the tap given the amount of money you are spending and it’s making you question the decision. Then decide how much you want the tap and if you will walk away.

yes it would really annoy me. I would push back and say you feel it's poor customer service.

It reminds me of my experience with Virgin media. I had been with them for 19 years. Most recently, they wouldn't let me have internet only I had to have TV and phone as well which I no longer wanted. Then I learned that my two new neighbours, as a new offer deal, had signed up on internet only. When I asked why I couldn't have this, Virgin said this was only for new customers only. Neighbours were paying £50 a month and I was on £95 per month. they would not let me just have internet even after 19 years of loyalty, they would prefer me to leave. So I did and got Plusnet .

Maybe you’ll get the tap then hate it! A bargain isn’t a bargain if you don’t actually want, use or enjoy it.

I'd take the emotion out of it a bit and get another few quotes from other companies. It's good practice to do that anyway. Then you'll see if you're getting ripped off or whether £30k (plus the tap) is average for what you want.

You won't regret getting a Quooker tap, we love ours.

Can you actually be bothered to pull out and start again with another company? If you threaten and they don’t give way, what are you going to do?

This is such poor customer service. Yes tell them you’re going elsewhere. It would annoy me as well.

why don't you go to one other company and see what they would offer? then you can go back and say xxx will do this deal, will you match or offer something?

Do you say the company is German? There’s traditionally a slightly different attitude to “deals” in Germany, especially for premium quality. It’s more like offering individual discounts would be a sign that they’re overcharging in the first place. You’re paying for the quality, including for the quality of the service.

However, I can see how it might feel galling to just miss out on a special offer. Personally I wouldn’t want a Quooker tab if you paid me for it - sounds like a recipe for scalding accidents, especially for children.

We walked off from Howdens nonsense and got a better spec for less at DIY kitchens. All took some time but I'm not feeling cheated anymore.

I avoid anywhere that offers 'deals', means it was overpriced/paying for fancy showrooms etc anyway. A local installer is doing mine for £12k incl installation and quartz worktops, admittedly I am north east but the kitchen is 5x5m, and I have never yet found a differencce in the basic materials used by kitchen installers.

It wouldn't hurt to look elsewhere, see if you can get the same/equivalent for a better deal and then present them with it to see if they'll match it. If you have the time and energy (these things are worth more than money to me).

But I'd still stay with something that meets all my requirements for quality and practicality even if they wouldn't give me a free tap I'm not that fussed about.