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Share your dilemmas and get honest opinions from other Mumsnetters.

To not buy new kitchen over a tap

234 replies

Kubricklayer · 31/01/2026 06:21

DW and I are close to pulling the trigger on a £30K kitchen. Spent last month back and forth agreeing specifics.

A few days ago DW saw on their FB page a deal for new customers in Feb to get a free £1K Quooker tap if they spend min £15K on a kitchen.

We then sent an email to chase up our kitchen stuff and asked if we’d get the tap since the sale will likely go through in Feb.

They said it’s for new inquiries and as we inquired late Dec we wouldn’t qualify for the tap.

At this point in time we’ve not paid a deposit, or signed anything and they’ve spent significant time designing our kitchen. All that effort will be for nothing if we decide to walk away.

Surely it’d be worth throwing this tap in so not to risk losing the sale? I’m not fussed about the tap tbh but part of me is a bit annoyed because we’re spending over double the money needed to qualify for the free tap and the sale will now be finalised in Feb, the qualifying month.

would you push back and insist on getting the tap if you were in my position?

OP posts:
Kubricklayer · 31/01/2026 08:42

40andlovelife · 31/01/2026 08:26

Exactly this. And all the people encouraging her to walk away over the tap she doesn’t want!!

The deal was on after she placed the order what’s hard to understand? Who even gets into a sweat over this.

op get the kitchen you clearly love it. Stop spitting your bloody dummy out man

Why do you keep mentioning an order? I’ve not placed an order? I told them what we want ins kitchen and they’ve provided a mock up with pricing?

no negotiating other than me saying I wouldn’t but the first price offered in a car. How can we get the kitchen we want for a better price point? I was then told you can switch x for y and this for that.

So I’ve had a half baked prod at dropping the price slightly which has been batted away. So again no sway from them.

but just to absolutely clear we’ve ordered nothing, placed No order. lol

OP posts:
RosesAndHellebores · 31/01/2026 08:40

I do think you need a couple of quotes @Kubricklayer . I also think, and will be flamed for this, that £30k for a 7m x 7m kitchen with Island is pretty good value outside the budget ranges. Does that include fitting? What's your budget for tiling/flooring.

You have already said that they have suggested cheaper alternatives to get the prices down for you.

There are two ways of looking at this. £1000 on £30,000 is 0.033 of the overall cost. You can say I won't sign without the tap or insist on a reduction (which you might not get), or you swallow it. The problem is you don't have a comparable quote.

I wouldn't be without my Quorker.

Brownbearbrown · 31/01/2026 08:39

Yes it would leave a foul taste and I would always remember it. I think it’s pretty cheap they won’t throw in the tap. (We have the quooker tap and is the best thing ever) especially the sale hasn’t even gone through!!! Ridiculous I would be extremely annoyed and go elsewhere

Kitchen companies are used to designing and then people not making the purchase as usually people will pick a couple of companies to design and get quotes. I wouldn’t feel bad going elsewhere

We also have a German kitchen and shopped around. (Our kitchen was quoted at 30k for Leicht, 25k for Nobilia but we only ended up spending 20k for Hacker and the design and quality was amazing)

our kitchen company also price matched cheaper appliances we found if they could source the same.

TikTokker · 31/01/2026 08:37

I would not get the kitchen from there in that case. I’m petty but also think if it was that good of a kitchen you’d have pressed the trigger already so I’d happily walk away

40andlovelife · 31/01/2026 08:31

TheWildEyeBoyfromafreecloud · 31/01/2026 08:29

@40andlovelife I can't imagine the level of wealth you would need to be so causal over 30 thousand pounds.
.I must admit the millionaires I know are not probably worth 10 millions but they are probably about 5 or 6 taking into account property wealth.
They wouldn't accept this.

So I can't imagine how wealthy you and op are.

That’s a leap if ever I heard one. I would raise the same point if the kitchen was an ikea special. Nowt to do with how much the kitchen costs. The fact remains she missed out on the deal it’s just one of those things.

TheWildEyeBoyfromafreecloud · 31/01/2026 08:29

@40andlovelife I can't imagine the level of wealth you would need to be so causal over 30 thousand pounds.
.I must admit the millionaires I know are not probably worth 10 millions but they are probably about 5 or 6 taking into account property wealth.
They wouldn't accept this.

So I can't imagine how wealthy you and op are.

Kubricklayer · 31/01/2026 08:27

40andlovelife · 31/01/2026 08:06

You clearly don’t understand business. They put the deal on in Feb to encourage new customers. You put your order in before this so didn’t qualify for the deal. Tough titties. I can’t believe you’re that bothered to consider going through all the stress of going elsewhere and the palava that comes with it.

i have one of those taps by the way and they’re great. Come on just look forward to your new kitchen, you’re sounding very grabby.

Just to clarify we’ve not put any order through. We’ve told them what we want and they’ve spc’d up an offering which we’re considering. No deposit, agreement, signature of any sort. Just what they are proposing and what we’re considering.

maybe I am grabby but £30K of business is in the balance here. Why do they deserve this business? What are they doing to win over and secure the customer?

OP posts:
40andlovelife · 31/01/2026 08:26

rockingroller · 31/01/2026 08:20

You want this kitchen and like this company. You have spent time planning it with them. Why start again elsewhere because you are miffed at not getting a free tap you don't want anyway?

Exactly this. And all the people encouraging her to walk away over the tap she doesn’t want!!

The deal was on after she placed the order what’s hard to understand? Who even gets into a sweat over this.

op get the kitchen you clearly love it. Stop spitting your bloody dummy out man

Cluelessandbagless · 31/01/2026 08:25

When we got our kitchen we negotiated. Upgrade on appliances, I went and priced the quartz worktop at a supplier directly and suddenly they could match that price. There is a game to be played here and neither you or the shop are playing.

TheWildEyeBoyfromafreecloud · 31/01/2026 08:24

@rockingroller becsuse that's the normal thing with buying a new kitchen .
I sat with homebase ,b and q, IKEA , independent...WREN....etc that's what most people do .

Kubricklayer · 31/01/2026 08:23

Tbf we have have sent our requirements to one other, a local family run kitchen supplier and waiting for their proposal to us.

although we’ve not really shopped with many companies we have being comparing what family members and friends have been spending for equivalent size and quality.

the fact is if DW hadn’t noticed the online offer inquest have batted and eyelid but also the point is it’s a wake up call to not just hand over 30K without any kind of negotiation bf whatsoever.

How often do I have a £30K carrot to dangle to try and get the most for my money?

OP posts:
HermioneWeasley · 31/01/2026 08:21

@Kubricklayer i agree, it’s an enormous amount of money and it would really piss me off.

you should definitely go to some other places. When we had our kitchen done when we had our extension built our builder was able to get the kitchen Magnet had priced up for us at about half the price through his trade account. Have you looked at that?

T00thl3ss · 31/01/2026 08:21

40andlovelife · 31/01/2026 08:06

You clearly don’t understand business. They put the deal on in Feb to encourage new customers. You put your order in before this so didn’t qualify for the deal. Tough titties. I can’t believe you’re that bothered to consider going through all the stress of going elsewhere and the palava that comes with it.

i have one of those taps by the way and they’re great. Come on just look forward to your new kitchen, you’re sounding very grabby.

She really isn't and it’s not tough titties to the op but to the company that is losing her business. She can walk very easily and should. She knows exactly what she wants and where in her kitchen now. New company comes in takes pictures and measurements in an hour appointment which they then upload. They will have the same colours and the same fixtures and fittings an be bought anywhere. It’s zero stress.

If you tell them your previous quote they’ll bite your hand off to better it op. I’d be wary of any company so inflexible with that kind of money. One wonders what they’d be like if there were any problems during fitting.

Comtesse · 31/01/2026 08:21

40andlovelife · 31/01/2026 08:06

You clearly don’t understand business. They put the deal on in Feb to encourage new customers. You put your order in before this so didn’t qualify for the deal. Tough titties. I can’t believe you’re that bothered to consider going through all the stress of going elsewhere and the palava that comes with it.

i have one of those taps by the way and they’re great. Come on just look forward to your new kitchen, you’re sounding very grabby.

Oh come off it. It’s just a negotiation, nothing “grabby” about that.

rockingroller · 31/01/2026 08:20

You want this kitchen and like this company. You have spent time planning it with them. Why start again elsewhere because you are miffed at not getting a free tap you don't want anyway?

OakleyAnnie · 31/01/2026 08:20

40andlovelife · 31/01/2026 08:06

You clearly don’t understand business. They put the deal on in Feb to encourage new customers. You put your order in before this so didn’t qualify for the deal. Tough titties. I can’t believe you’re that bothered to consider going through all the stress of going elsewhere and the palava that comes with it.

i have one of those taps by the way and they’re great. Come on just look forward to your new kitchen, you’re sounding very grabby.

Ridiculous comment. “ grabby” 😵‍💫

TheWildEyeBoyfromafreecloud · 31/01/2026 08:20

@Kubricklayer are you insanely rich ? Is this kitchen going on a plan ,money plan ( because that's another huge bonus for them ).

If your extremely well off ignore otherwise wall away.

It's a dreadful way to do business.

How many other quotes do you have ?
Why didn't you negotiate get other quotes ?

Even the richest people I know wouldn't get a new kitchen like this.

TheWildEyeBoyfromafreecloud · 31/01/2026 08:18

Agree with tooth person up threads.

Good practice is to always get a few quotes we had about 5 or 6 in the end and all the designs and quotes and pics .

Kubricklayer · 31/01/2026 08:17

I’m clearly not too fussed on the tap as folk saying take the emotion and tap out of the equation are you happy with the kitchen and price and I’m like yeah.

But then again those saying it would annoy them and surely for the cost involved they can chuck in the tap, I then think ‘yeah they should be breaking sweat to win over my business’.

🤷

OP posts:
christmassytimeagain · 31/01/2026 08:16

The German kitchens are in a completely different league to howdens / DIY kitchens etc. The £30k sounds about right. Unless you’ve got other German suppliers I wouldn’t pull out but I would also kick up a bit more of a fuss about the hot tap once yoh have one you’ll never go back to a kettle and in a high end kitchen it’s pretty much a given

TheWildEyeBoyfromafreecloud · 31/01/2026 08:14

@40andlovelife what a load of nonsense .

That's no way to do business when someone is spending 30 thousand on plywood and MDF and it sounds like didn't even try to negotiate to get the price down.
Op is already being massively ripped off.

Who in their right minds would risk 30 grand of business over a tap.

I hope this give op massive pause for thought and the courage to look elsewhere like DIY.

Kubricklayer · 31/01/2026 08:13

femfemlicious · 31/01/2026 08:00

What foes @Flueton keep saying that's being deleted. Are you the kitchen designer🤔?

lol, I was wondering that as advice from her so far has been helpful and balanced.

OP posts:
Wingingit73 · 31/01/2026 08:13

Yes go elsewhere. They're greedy. Bad feeling

billandtedsexcellentadventure · 31/01/2026 08:12

Oh and if it’s wren avoid! DIY kitchens were much better. I went independent in the end who but they were local to me.

user1476613140 · 31/01/2026 08:11

femfemlicious · 31/01/2026 08:00

What foes @Flueton keep saying that's being deleted. Are you the kitchen designer🤔?

I was wondering that too😂

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