To not buy new kitchen over a tap

Agree with pp... You need to shop around.
Is it all pretty pictures or do you know clearly what goes where? You need to know that and mull it over at home.

Get the quote from DIY kitchens (draw it up and add all the units you need) and ask for a price match - actual reduction not switching for cheaper stuff. That's not a reduction.

You really like what they've come up with and they get fab reviews, so why are you being so stubborn about a tap you don't even want @Kubricklayer ?

It's the big kitchen companies that do the hard sell and forever find ways to keep you on the hook. That's the kind of thing that I don't trust.
A small company is more likely to have given you a fair price at the start, rather than an inflated one that then gives them room to give you 'special deals'.

That’s crazy, kitchen companies always do deals - the Neff discount is a scheme run by Neff so you’d get that no matter where you went because you register your appliances through Neff. With respect £30k is far too much money to be spending without shopping around - different designers have different strengths so may design a better kitchen for you than your current supplier.

I’d visit a couple of places, give them an idea of what you’re looking for and see what they come up with. Free tap or not, I’d want some price comparisons before parting with £30k.

Yes, I'd absolutely walk away unless they included the Quooker tap and the cash back Neff offer too.

I’d certainly want that tap if I were spending 30k! Is that deal available with any other company? That would be my starting point. Then I’d play one company off against the other.

It would be a red flag for me.

Your kitchen is still at the sales stage - a time when companies are at their very best in terms of customer service in order to clinch the deal.
If this is theiir attitude at the sales stage then what will the service be like once the kitchen is installed and paid for? There will be some snags that require attention- large or small- most projects have them.
How attentive will the company be then?
If they can't be reasonable and responsive at this stage then their aftercare is likely not to be great.

Tell them you're going to get a couple more quotes in as you didn't realise how much January / February incentives could save you elsewhere. Point out that you like the design and may well be back "in a couple of months".

Because you really should get other companies' quotes first, particularly if you've asked for a cost breakdown and not received one!

@needastrongoneagain it's not the cost it's the lack of quotes ,searching around ,comparing , as pp said 30 grand and neff appliances etc

Thinking about still using them inspite of crappy tap offer etc .

It's that that says ...Uber wealthy chucking money around.

Why are they not entitled? They haven't placed an order yet

I think you are mad not to have other quotes.
I would tell them you are going with somebody else and the Tap and the sweeteners will come.
30k is not an order they will want to lose .

Also, look at DIY Kitchens. Good quality fraction of cost .

The cost of the kitchen is irrelevant, you want to feel like you have received good value for money at whatever cost. £30k is a huge amount to some, and small change to others. It’s up to the OP what they view as good value for money, which may be not even be the price paid.

Gadgets are only useful if you use them. I asked around friends before deciding not to bother - responses ranged from “wouldn’t be without it” from one, to “pain in the arse” from others but most were in the middle group of “handy at times but wouldn’t skimp elsewhere to pay for it”.

For me, they would only be useful if they could do variable temperatures - none could when I looked - so no use to me for hot drinks. I steam veg rather than boiling it so would only rarely benefit from it for cooking. Plus of course you lose a cupboard and its another item to maintain/go wrong.

The OP needs to work out if its something that would be well used in their kitchen and then if is something so important its worth scrapping a superficially good deal. £30k for a good quality kitchen of that size seems like a bargain, and its from a local firm who will still be there if there are issues in six months time.

Literally can't believe you are spending 30k on a kitchen with NEFF appliances. Absolutely mad.

1. Measure the kitchen, think about where you want the drawers, oven, appliances, sink, island. 2) Look at the size of units at Wickes etc 3) Draw a plan using those units to your design, consider the plug sockets, taps, dish washer locations. 4) identify sink, units, dishwasher, taps, countertops, tiles, appliances, online and appropriate measurement 6) check calcs with tradesmen when you get quotes 5) Get electrician/plumber/gas engineer to put connections and plugs in. 6) Replaster if you need 7) Get multi trade kitchen fitter (or carpenter and electrian) to fit units, countertops, appliances 8) Get tiler in 9) Enjoy kitchen 10) Enjoy saving 50% off the bill and higher quality appliances

PS there are other cheaper taps that do the same.

I'd want the tap.
I'd look around a bit and think it over. And tell them you are doing so.
You want to be 100% sure on a big purchase

You used the car analogy. Would you buy a £30k car, even if you liked it, without looking at a couple of other dealers or brands? How do you know there isn’t a kitchen out there you won’t prefer even more, and for less money. I think you need to wise up and get some competing quotes- and see if at that point of presentation this lot come down a bit on price. That ‘no’ to the tap will turn to a yes, but I suspect you can get more. I smell tactics here (I bet they are expecting this!) and laziness if not- great for them. It’s the dance. Everyone knows the steps. You just need to do it.

@jeaux90 I think op is extremely Uber wealthy I just don't know anyone who would but a kitchen like this.

Quooker owner here. Agree. It’s fantastic and I’d really miss it. Tap is 15 years old and has had a bit of self Mai tenancy and one call out. It works brilliantly and customer support has been great.

I’d be pissed off OP. Contrast it with when I was planning a holiday last year and was about to go firm and pay…. The girl said she suggested I delay paying until next Tuesday… lo and behold there was a sale on and she saved me 100s. It was Exodus and I’d definitely use them again.

I don’t agree. If you read/watch reviews DIY kitchens come out on top from a trade point of view. They do a 22mm fronted cabinet which is fantastic quality. Absolutely no need to pay 30k for a kitchen.

I’ve previously had a Quooker and got rid of it in the last kitchen fit-out. I don’t like tea with scum on it and we got a bean to cup machine for coffee. (I live in an area with very “chalky” water, which might explain it).

Sorry, but if I had scrimped and saved £30,000 I’d want the free tap too!
I would definitely be digging my heels in about it but I would also have shopped around and got a few quotes.
We had our loft done to include a bedroom and en-suite, you can bet I haggled and negotiated right through the whole process, it had taken me years to save the amount needed!

Oops. Edited as my long post was for a completely different thread. Don't know what happened there

Going against the grain, but YABU, you’re throwing your toys out of the pram for a freebie you’re not entitled to. If you’re splashing out £30,000 on a kitchen you can afford a Quooker tap if you wanted one.

And if you actually wanted one you would have stipulated it as part of the original design. You only want it because you mistakenly thought you could get it for free. If you’d never seen this offer you’d still be happy.

(Finally, YABU because Quooker taps are terrifying!)

We have the Quooker tap, it’s a game changer! They may be getting a good deal themselves from Quooker in order to do the promotion. Very short-sighted customer service on their part.

To be honest I wouldn't dream of spaffing that kind of money on a kitchen without looking for alternative quotations and layout suggestions. I'm sure the kitchen they are showing you is great, but they're only letting you see it in their showroom setting and won't give you a hard copy or any kind of cost breakdown, and I really wouldn't like that. To me that's a far bigger issue than the tap, which they should be offering you in February if you decide to order the kitchen! You haven't committed to it so you are still a new customer, not an existing one.

I hope you do get the kitchen you're looking for, tap and all, but I really think you should keep looking round and approach more kitchen companies, even if it's only a couple/few more. You might find a comparable kitchen or one you like even more with a far better sales service. At £30K, it's not too much to ask.

It sounds as if you weren't originally planning on having the tap. Are you sure you want one? I've come across people who have regretted getting a boiling water tap because the maintenance costs meant they'd stopped using it.