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Original poster

To not buy new kitchen over a tap

234 replies

Kubricklayer · 31/01/2026 06:21

DW and I are close to pulling the trigger on a £30K kitchen. Spent last month back and forth agreeing specifics.

A few days ago DW saw on their FB page a deal for new customers in Feb to get a free £1K Quooker tap if they spend min £15K on a kitchen.

We then sent an email to chase up our kitchen stuff and asked if we’d get the tap since the sale will likely go through in Feb.

They said it’s for new inquiries and as we inquired late Dec we wouldn’t qualify for the tap.

At this point in time we’ve not paid a deposit, or signed anything and they’ve spent significant time designing our kitchen. All that effort will be for nothing if we decide to walk away.

Surely it’d be worth throwing this tap in so not to risk losing the sale? I’m not fussed about the tap tbh but part of me is a bit annoyed because we’re spending over double the money needed to qualify for the free tap and the sale will now be finalised in Feb, the qualifying month.

would you push back and insist on getting the tap if you were in my position?

OP posts:
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Winter2020 · 28/02/2026 07:56

From your update it sounds like you have had several meetings where you try to drive the price lower and ask for more in terms of offers cashback/free tap. Perhaps they have written you off as a difficult customer. At the end of the day they don't want to do work for people that don't want to pay for it.

MooFroo · 28/02/2026 01:36

@Kubricklayer any outcome?
I hate it when companies put so much time and effort into getting a potential new customer and then fudge it so badly! Esp when this is easily rectified

Hope you find an amazing kitchen

Bubblesgun · 03/02/2026 20:22

Kubricklayer · 03/02/2026 13:41

Thanks for the advice so far folks, no real update over the weekend as DW and I had separate events on over the weekend so not really discussed it much.

I can add some further detail if it helps round out the advice.

The last meeting we had with the kitchen company was January 17th. We had tinkered around with the plans to get the price to the £30K mark which included the dry fitting by their team (£3K estmate which our builder says is really good). The sales assistance was going to get back to us about alternative stone and handle options. During this meeting the cashback for appliances was confirmed as being valid for January, so DW and I were thinking we'll get prompt feedback with the expectation of hitting go before end of Jan. We also voiced that outloud.

However, we heard nothing from the sales assistance until DW emailed asking about the tap offer. That was on the 27th. There was a prompt response back on the 28th with a no to the tap, but no further update on stone/handle and seemingly no reiteration on 'order before Jan to get appliances cashback'.

I think the ball is in our court to reply back with a 'that's disappointing about the tap' etc, but we're perplexed the sales assistance isn't chasing us. We definitely won't have come across as not serious of half hearted, we've been quite passionate during these visits (maybe passionate is wrong word, but defo engaged and serious).

It's a small company with 3 showrooms my DW said. They have a 4.8/5.0 rating on trustpilot from 80+ reviews (and other sources like FB/google reviews are 40+ and hgih rating). Again confused as to the lack of chasing us.

I think I also said the week after our meeting (so 23rd of Jan) we went to another local family run firm with a good rep. We outlined our requirements and they were going to put together options and comeback so we're waiting on that.

I guess we should be proactive and look at further options. We're in Dumfriesshire bordering Cumbria so if anyone from those areas can recommend further companies it would be appreciated. The more pokers in the fire the better I suppose.

Apologies for the essay and thanks again for all the advice it's definitely been thought provoking and helpful.

You need to read my previous message before writing your email
i have outlined how you should
approach it. I am an interior architect

Original poster
Kubricklayer · 03/02/2026 13:41

Thanks for the advice so far folks, no real update over the weekend as DW and I had separate events on over the weekend so not really discussed it much.

I can add some further detail if it helps round out the advice.

The last meeting we had with the kitchen company was January 17th. We had tinkered around with the plans to get the price to the £30K mark which included the dry fitting by their team (£3K estmate which our builder says is really good). The sales assistance was going to get back to us about alternative stone and handle options. During this meeting the cashback for appliances was confirmed as being valid for January, so DW and I were thinking we'll get prompt feedback with the expectation of hitting go before end of Jan. We also voiced that outloud.

However, we heard nothing from the sales assistance until DW emailed asking about the tap offer. That was on the 27th. There was a prompt response back on the 28th with a no to the tap, but no further update on stone/handle and seemingly no reiteration on 'order before Jan to get appliances cashback'.

I think the ball is in our court to reply back with a 'that's disappointing about the tap' etc, but we're perplexed the sales assistance isn't chasing us. We definitely won't have come across as not serious of half hearted, we've been quite passionate during these visits (maybe passionate is wrong word, but defo engaged and serious).

It's a small company with 3 showrooms my DW said. They have a 4.8/5.0 rating on trustpilot from 80+ reviews (and other sources like FB/google reviews are 40+ and hgih rating). Again confused as to the lack of chasing us.

I think I also said the week after our meeting (so 23rd of Jan) we went to another local family run firm with a good rep. We outlined our requirements and they were going to put together options and comeback so we're waiting on that.

I guess we should be proactive and look at further options. We're in Dumfriesshire bordering Cumbria so if anyone from those areas can recommend further companies it would be appreciated. The more pokers in the fire the better I suppose.

Apologies for the essay and thanks again for all the advice it's definitely been thought provoking and helpful.

OP posts:
TreeDudette · 03/02/2026 12:58

I would ask them straight out what sort of discount they could offer on your £30k kitchen. I'd also get at least 3 quotes before shelling out £30k and I'd make sure they know that I am getting other quotes. However I work as a consultant and my services are sold and I work with APAC based clients who bargain HARD. You can still go with them with no discount at the end if you want to but he who don't ask don't get.

GasPanic · 03/02/2026 12:37

Problem is that price comes directly off their bottom line. It's an item not made in house.

They may have had a deal where they agreed to place an order for say 10 taps and got a discount with the manufacturer, and if all of those 10 have already been taken up then it effectively costs even more to supply one.

Nevertheless, these sorts of sales are always in my experience flexible. My guess is the sales person feels confident enough in the feedback on the sale they have got so far to believe this is a bluff and you will take it anyway. I guess we will see if their instincts are correct.

deeahgwitch · 03/02/2026 12:27

PenguinOnTheMoon · 02/02/2026 19:02

Save a copy of the advert now, check if any T&Cs are in the small print or not. If not, go to the Advertising Standards Agency and log it, telling the company before hand maybe?

This 💯

Justsharingmyopinion · 03/02/2026 10:28

Always source your own appliances and worktops and save THOUSANDS. You can also use cashback sites to purchase many of these items and get £500+ in your account for doing so. Also, look at independent local kitchens, don't just go to Wren / Howden's / Magnets, etc. Also, find a local carpenter and show them the plans, ask them to quote to fit the kitchen - they will likely fit to a superior standard for a better price. AND if they are good at their job, will be able to recommend other places to look at / match / beat your quote. Married to a carpenter who fits a lot of kitchens and this is the advice he gives to all of his clients.

PenguinOnTheMoon · 02/02/2026 19:02

Save a copy of the advert now, check if any T&Cs are in the small print or not. If not, go to the Advertising Standards Agency and log it, telling the company before hand maybe?

Terfarina · 02/02/2026 18:56

By getting other quotes you may find the first supplier is offering a good deal; you may not. Either way finding out the costs of others will give you peace of mind.

Overorjustthinking · 02/02/2026 18:43

They’re saying no because they would potentially absorb the loss on their side within the pricing for the rest of the kitchen. Now you have agreed costs, they can’t do that. So yes, I would at least thank them for their time and let them know you’ll be in touch if you want to go ahead. Especially if they’ve not offered any other deals or reduced rates. The mark-ups are significant.

T00thl3ss · 02/02/2026 06:45

MrsElijahMikaelson1 · 01/02/2026 17:44

An oven that couldn’t hold it’s temperature and a dishwasher that couldn’t wash dishes clean.

Show quote history

Neff And Bosch are the same company. Think you must have been unlucky. Our Neff ovens are fab to cook with( buggar to clean) and Bosch dish washer is superb. Neff induction is particularly good.

KichenDreamsYork · 02/02/2026 06:37

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KichenDreamsYork · 02/02/2026 06:33

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Lennylegs · 01/02/2026 22:19

Have you tried DIY kitchens for a price? Theirs a couple of FB pages and rarely are they coming out at that sort of price, even for top range. I'd shop around, you haven't bought yet and they aren't honouring an advertised offer, not a good start, I'd be concerned about after sales service.

Northernladdette · 01/02/2026 22:16

Northernladdette · 01/02/2026 10:48

Quaker taps cost a fortune to run 😣

QUOOKER

MissingSockDetective · 01/02/2026 22:03

allthingsinmoderation · 01/02/2026 16:39

I have a Quooker tap,cost 1000 pounds and worth every single penny.

Show quote history

Ah good, I'm not interested in having one as they aren't my cup of tea. I was just basing it on what friends and family have experienced, which was great to start with and a big problem when they start to go wrong. Hopefully newer ones are not so prone to that sort of thing.

Acg1991 · 01/02/2026 21:35

Stand your ground and get your tap! This is not a case of you negotiating with a small business who can't afford to give you money off, this is an offer they are advertising, so can clearly afford to lose the money if need be.
You have not agreed to the sale yet and have every right to walk away, so they should be trying to secure your custom, just like the customers that will start their inquiries this month.
Threatening to walk has no downside for you - they're not already giving you money off. You could walk now and go back in a few weeks and request the same thing and it should be the same price.

Sundayblue26 · 01/02/2026 18:38

Leave it. We did our kitchen with what sounded like the same company I have a feeling we overpaid for the quality also Neff microwave oven and warming drawer not very good. In retrospect I would have hand picked other brands suppler tap p the other hand excellent

MrsElijahMikaelson1 · 01/02/2026 17:44

busyd4y · 01/02/2026 10:46

Not my experience at all, I have neff and they've been going for years with no problems at all. I think you've been very unlucky to have had more than one rubbish product.

Out of interest which appliances were they?

Show quote history

An oven that couldn’t hold it’s temperature and a dishwasher that couldn’t wash dishes clean.

XenaBallerina · 01/02/2026 16:56

Nope! As I am a cut your nose off to spite your face kind of gal (wish I wasn’t but hey ho) I’d be resentful of that so I’d have to walk away after threatening to do so first to see if they backtracked.
No reason why they can’t honour that.

allthingsinmoderation · 01/02/2026 16:39

MissingSockDetective · 31/01/2026 06:50

Not really the point, but I'm always hearing about problems with Quookers, I don't think I'd want one anyway.

I have a Quooker tap,cost 1000 pounds and worth every single penny.

allthingsinmoderation · 01/02/2026 16:36

i'd express my disappointment that the tap offer isn't extended to you (over a month ) and ask if its an absolute deal breaker for them because it may be for you ....
See what they say then decide if you want to take your custom elsewhere,

hipposcanweartutus · 01/02/2026 16:29

I would go to another supplier because the one that has quoted is obviously more interested in the money! I know every business has to make money but the are currently looking at losing a £30k sale! I have a quooker tap and it is absolutely fabulous! It’s been fitted about 18 months and had no problems and constant boiling water!

Welshmonster · 01/02/2026 16:23

I would shop around. It sounds like you have just gone to one place. You might get a better deal elsewhere. You haven’t placed the order yet. It’s a lot of money just to hand over

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