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Ongoing battle with landlord (well, estate agent) re washing

268 replies

blackswan29 · 19/01/2026 17:54

Looking for a sense check please as I feel like I’m losing my mind!!

We rent a ground floor flat and have been drying our washing outside the front of the property on a clothes horse. We’ve now been told by property management that we MUST not dry washing outside and should instead dry it indoors or “even in the bathroom”.

The issue is.. we already have mould and condensation problems. Before going on holiday recently we wiped everything down and came back to visible mould across multiple areas (and we sent photos to them).
Our bathroom is tiny (no bath, barely floor space for a clothes horse) and the extractor fan is not even working properly. Property management say the landlord thinks it was replaced, but they have no records and are now asking us to confirm.

We have contacted them multiple times about this and their only solutions are:

  • Open windows “even only ajar” (in winter, with rising energy bills, on a ground floor flat with fire windows that don’t latch). We’re out all day every day for work so this is completely out of the question.
  • Buy multiple small dehumidifiers ourselves and place them around the windows (yes, we have to purchase them ourselves!!)

They’ve also acknowledged that other flats in the same block are drying washing outside — I’ve seen at least three — but say they “won’t discuss other properties” and are only concerned with ours, which feels pretty targeted.

We’re paying high rent, already ventilating as much as realistically possible (trickle vents open 24/7, heating set appropriately), and now being told to dry washing inside despite existing damp and mould. They’re also implying the cost of managing this (dehumidifiers, higher heating bills) should fall to us!!!

Am I being unreasonable in thinking it’s not fair or enforceable to ban drying washing outside purely due to ‘aesthetics’ (they’ve not given us a better reason). And they can’t insist we dry it inside when it’s actively worsening mould
This feels like a landlord/property issue, not the fault of our lifestyle!

Would love thoughts, especially if anyone’s dealt with similar.

OP posts:
Thread gallery
5
ClairDeLaLune · 20/01/2026 07:21

They need to sort out the mould. That’s the main issue here, not your washing. Mould is a health hazard and has actually been a cause of death. I can’t believe they aren’t breaking the law by letting that mould problem continue.

Namechangerage · 20/01/2026 07:08

blackswan29 · 19/01/2026 18:07

Our complex has 5 doors facing the main road, and 5 doors facing the back ‘garden’. Like maisonettes. They did say we can dry it round the back (even though this is also next to other people’s front doors) but we are right on the opposite side of the entrance to the back yard so we’d have to lug our clothes horse at least 100m. Plus the sun doesn’t even reach that side.

It’s purely for aesthetics and it feels really unfair and targeted because other flats are doing it.

And yes the mould is awful! Here’s just one example of mould on our blind after a week of being away!

This is not acceptable. https://housinghub.campaign.gov.uk/make-things-right/new-law/?gclsrc=aw.ds&gad_source=1&gad_campaignid=23065127454&gbraid=0AAAAApZMC1l7P_e9oO6NvYgqslPEfCR_B&gclid=CjwKCAiAybfLBhAjEiwAI0mBBqT0KkJybzTAF5K63wTlX37KKWKAFw7sZvyPbfm4_dL6FFWirWs3sBoCeZ8QAvD_BwE

Social housing issue? Know how to complain.

If you live in social housing and you have an issue with your home or your landlord, there are ways to make things right. Know your rights. Visit gov.uk/social-housing

https://housinghub.campaign.gov.uk/make-things-right/new-law?gad_campaignid=23065127454&gad_source=1&gbraid=0AAAAApZMC1l7P_e9oO6NvYgqslPEfCR_B&gclid=CjwKCAiAybfLBhAjEiwAI0mBBqT0KkJybzTAF5K63wTlX37KKWKAFw7sZvyPbfm4_dL6FFWirWs3sBoCeZ8QAvD_BwE&gclsrc=aw.ds

ResusciAnnie · 20/01/2026 07:07

I would do the launderette for washing as someone else suggested, and I’d also be buying a dehumidifier to have running in the flat anyway. It’s not like you have to leave it there when you move, they’re handy in all houses. Our clothes dry so much quicker with it on and I wouldn’t want to run the risk of damp drying clothes without it (although we now have a tumble dryer).

ACommonTreasuryForAll · 20/01/2026 07:03

I take two huge bags of laundry to dry at the launderette once a week. I'd hate to dry laundry indoors.

Iroll · 20/01/2026 07:01

Ask where in the lease, it says about not drying clothes outside. If others are allowed then I imagine it is not in the lease. If it does say, then get a really good dehumidifier.

QuietComet · 20/01/2026 06:51

likeafishneedsabike · 19/01/2026 18:12

The mould is dreadful.
I might be missing the point of the thread, if you’re in the UK I’m really surprised that your laundry is actually drying outside in January. Is it a very sunny spot you’re putting it in?

We dry outside all year round (North Scotland). Wind dries clothes!

Oriunda · 20/01/2026 06:49

We’re not allowed to hang washing outside on our flat balcony. I do, but hidden behind those fake leaf panels, so it’s not visible from below or the street. Our previous flat was in a fancier area, and no visible washing is allowed anywhere, not even in private house gardens.

My old flat, I didn’t have direct access to the back garden, so had to lug washing down and round the back alley. It’s just what needed to be done.

Does the back garden have a washing line? Why not liaise with the other tenants and get one installed?

Sarkykitty · 20/01/2026 06:43

I don’t think they can tell you not to dry outside, I think that’s unreasonable of them to do that especially given the mould problems. A few years ago I rented a tiny back to back house on a main road and there was no way to dry clothes outside, it was already written into the tenancy agreement that I had to dry everything using a condenser dryer to avoid damp and mould which didn’t bother me as I knew prior to moving in and I was single at the time so it wasn’t a huge cost. Now I have my own home and children, we had a few issues with mould and mildew forming around the windows so we bought a Meaco dehumidifier which is quiet and compact. it’s been the best investment, clothes dry so much quicker on the clothes horse and the amount of water that it draws out of the atmosphere is crazy.

PorridgeAndSyrup · 20/01/2026 06:37

I’d contact Shelter and ask them whether that’s - legally speaking - a reasonable requirement. Landlords aren’t allowed to just make up any old rule they like if it’s unreasonable, that said, it could be to do with the leasehold agreement. Shelter are very knowledgeable about the law in this area. I’m with you though that it’s a load of bllcks, regardless of what the law says, I don’t think it should be legal to build homes without thinking where people are going to dry their laundry, it’s a fairly basic life function, isn’t it?! I’m assuming given the size of the flat there’s no room to install a tumble dryer either?
On a practical note though, electric dehumidifiers are a godsend and they aren’t that expensive to run.

openthewindoweveryday · 20/01/2026 05:20

Is it fully just on the public pavement where you’re drying it? That’s not even their property. I’d just carry on doing it and ignore further correspondence.

LucyLoo1972 · 20/01/2026 05:11

that black mould is awful

TiggerAndHobbes · 20/01/2026 04:38

Okayfenokay · 19/01/2026 18:56

It's really not nice to see washing hanging outside the front door is it. Let's not lower standards.

If you don't have a discrete place out the back to hang your laundry then buy a dehumidifier. They cost about £150 for a good one. They dry the air so the home is warmer and they dry the clothes. They are very cheap to run.

It's really not nice to see washing hanging outside the front door is it. Let's not lower standards.

It’s really not nice to talk to people in such a patronising tone, is it? Let’s not forget manners.

Farticus101 · 20/01/2026 04:27

The suggestion by the agents to dry clothes inside is idiotic, especially if there is an existing mould problem. It will cause huge issues with damp and mould that will damage the property further. I don't think you are doing anything wrong drying clothes outside , especially if others are doing it.

Ignore the request.

TwoBagsOfCompost · 20/01/2026 04:16

Honestly OP buy a good electric dehumidifier, you're moving in October as you said and buying your own place so you'll just bring it with you. It's an investment. It will dry your clothes faster and will help with the mould.

SweetnsourNZ · 20/01/2026 03:53

blackswan29 · 19/01/2026 18:23

So it’s definitely not in our contract but apparently it’s ‘block management’ who have complained.

I don’t even know who these are - we were given their name and number like 2 days ago….

It may not say anything about laundry but may say you have to comply with block management rules at any given time.

Booboobagins · 20/01/2026 01:23

Dehumidifiers are amazing. I bought one for about £65.I pop it on overnight and my clothes are dry the next day. It cost c4p to run it over night - get one with good reviews and low energy use. Mine turns itself off. When you empty the water tank you can use it for plants or dispose of it down the sink.

The dehumidifier will also deal with the damp without you needing to lose heat through open windows.

Maddy70 · 20/01/2026 01:21

Can you get a tumble dryer? Avoid mould at all costs

alteredimage · 20/01/2026 00:52

One of your neighbours will have complained to the people who manage the block. They are jobsworths so pass the complaint onto your landlord who passes it onto you.

Write to your landlord explaining the damp issue and reasonably explain that you need to dry outside, until it is resolved. It may well be that the damp is a block maintenance issue and he needs them to act. So he writes to them saying the washing stays outside till the damp is resolved.

Then do nothing.There is someone in the block who likes to complain. There always is.

SugarandSpiceandAllThingsNaice · 20/01/2026 00:44

JanuaryJasmine · 20/01/2026 00:06

No.Because the statement says AS this can cause damage blah blah. Drying them outside will not cause damage.

The agent is telling her to do something that WILL cause damage.

@blackswan29 it makes no bloody sense does it.

Do the agents manage the other properties that dry their clothes outside?

Does the LL own those other properties?

i would write to the Agent & tell them you will be taking this to the council if the mould situation is not resolved within a month & you will NOT be drying laundry inside the flat which already has damp issues UNLESS they provide decent, cost effective dehumidifiers.

It’s obvious the second sentence is explaining why the first sentence prohibits drying clothes in the property.

It makes perfect sense.

JanuaryJasmine · 20/01/2026 00:13

TheGoodOnesAreAllGone · 19/01/2026 21:39

If you've notified your landlord in writing about the mould and they haven't done anything about it, next step is to report to environmental health.
I would continue drying washing outside and just ignore the management company.

Exactly!!

JanuaryJasmine · 20/01/2026 00:10

KilkennyCats · 19/01/2026 23:58

Why?

Because it's their property.

I'm no longer a LL, but would have provided dehumidifiers in this situation. You cannot expect GF tenants to leave their windows ajar
or dry their washing inside an already damp flat.

JanuaryJasmine · 20/01/2026 00:06

SugarandSpiceandAllThingsNaice · 19/01/2026 23:48

This says you cannot hang dry clothes inside or outside the property.

So it is a tumble dryer or laundrette.

No.Because the statement says AS this can cause damage blah blah. Drying them outside will not cause damage.

The agent is telling her to do something that WILL cause damage.

@blackswan29 it makes no bloody sense does it.

Do the agents manage the other properties that dry their clothes outside?

Does the LL own those other properties?

i would write to the Agent & tell them you will be taking this to the council if the mould situation is not resolved within a month & you will NOT be drying laundry inside the flat which already has damp issues UNLESS they provide decent, cost effective dehumidifiers.

SugarandSpiceandAllThingsNaice · 20/01/2026 00:01

That’s just not realistic when the mould is caused by condensation.
If it’s mould caused by poor construction, pipe leaks or water intrusion, that’s a different story.

Every tenant is usually responsible to manage the ventilation of the water vapor they produce by breathing, cooking, and so on. The OP says that is the cause of the mould.

Even when it’s the Landlords responsibility, they frequently do nothing. They’re not the ones living with the mould. When we rented we just sucked it up and got a dehumidifier, a condensing tumble dryer, used anti mould sprays, and ventilated the property religiously. We pretty much had 1 window ajar 24/7 and did daily 10 minute full air outs, we also dusted like mad because dust is food for mould.

KilkennyCats · 19/01/2026 23:58

JanuaryJasmine · 19/01/2026 23:54

Obviously. But should be provided by the landlord!

Why?

JanuaryJasmine · 19/01/2026 23:54

LauraNorda · 19/01/2026 18:03

A dehumidifier would help though.

Obviously. But should be provided by the landlord!