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Ongoing battle with landlord (well, estate agent) re washing

268 replies

blackswan29 · 19/01/2026 17:54

Looking for a sense check please as I feel like I’m losing my mind!!

We rent a ground floor flat and have been drying our washing outside the front of the property on a clothes horse. We’ve now been told by property management that we MUST not dry washing outside and should instead dry it indoors or “even in the bathroom”.

The issue is.. we already have mould and condensation problems. Before going on holiday recently we wiped everything down and came back to visible mould across multiple areas (and we sent photos to them).
Our bathroom is tiny (no bath, barely floor space for a clothes horse) and the extractor fan is not even working properly. Property management say the landlord thinks it was replaced, but they have no records and are now asking us to confirm.

We have contacted them multiple times about this and their only solutions are:

  • Open windows “even only ajar” (in winter, with rising energy bills, on a ground floor flat with fire windows that don’t latch). We’re out all day every day for work so this is completely out of the question.
  • Buy multiple small dehumidifiers ourselves and place them around the windows (yes, we have to purchase them ourselves!!)

They’ve also acknowledged that other flats in the same block are drying washing outside — I’ve seen at least three — but say they “won’t discuss other properties” and are only concerned with ours, which feels pretty targeted.

We’re paying high rent, already ventilating as much as realistically possible (trickle vents open 24/7, heating set appropriately), and now being told to dry washing inside despite existing damp and mould. They’re also implying the cost of managing this (dehumidifiers, higher heating bills) should fall to us!!!

Am I being unreasonable in thinking it’s not fair or enforceable to ban drying washing outside purely due to ‘aesthetics’ (they’ve not given us a better reason). And they can’t insist we dry it inside when it’s actively worsening mould
This feels like a landlord/property issue, not the fault of our lifestyle!

Would love thoughts, especially if anyone’s dealt with similar.

OP posts:
Thread gallery
5
KilkennyCats · 20/01/2026 12:25

blackswan29 · 19/01/2026 19:06

Omg my landlord just said apparently the objection has not come from block management, but has come from other tenants!

So they’re telling us do something not in our contract because someone has complained. Respectfully I don’t really care….

You quoted the part of your contract that says exactly this some time ago, op 🙄
What part are you failing to grasp?!

LauraNorda · 20/01/2026 12:23

Starlightsprite · 20/01/2026 11:59

Yeah but they’re expensive and expensive to run. Landlords shouldn’t be relying on the tenants to sort out condensation and mould. Trickle vents being open should be adequate.

No, they're not. Mine cost £140 from Argos and the running cost is less than a 48" OLED TV.

Soontobe60 · 20/01/2026 12:21

Starlightsprite · 20/01/2026 11:59

Yeah but they’re expensive and expensive to run. Landlords shouldn’t be relying on the tenants to sort out condensation and mould. Trickle vents being open should be adequate.

Landlords aren’t nannys

LaurieFairyCake · 20/01/2026 12:21

‘No’

what they going to do 🤷‍♀️

Soontobe60 · 20/01/2026 12:21

blackswan29 · 19/01/2026 19:06

Omg my landlord just said apparently the objection has not come from block management, but has come from other tenants!

So they’re telling us do something not in our contract because someone has complained. Respectfully I don’t really care….

It is in your contract though!
I agree that being advised to dry your washing indoors also seems to breach the contract you copied here too. That being said, it’s not your landlord’s responsibility to provide the wherewithal to dry laundry inside - that’s never a good option unless you use a tumble dryer, dehumidifier or heated laundry rail set up. If you opt to dry it by just leaving it near / on a radiator, you will most certainly get mould due to excessive damp caused by the laundry.
You have options -
tumble dryer
washer/dryer
heated dryer rail + dehumidifier
taking washing to a launderette.

Copenhagener · 20/01/2026 12:11

I had a situation where the building company wouldn’t let us dry our washing outside (we had a balcony only) and the landlord wouldn’t let us dry washing indoors. He refused to let us install a dryer too.

Every time one complained about where the washing was I’d forward it to the other to argue over. Nothing ever happened.

I was glad to move out! My new place has a drying attic which is amazing.

GETTINGLIKEMYMOTHER · 20/01/2026 12:01

Do try a dehumidifier. A dd uses one all the time to dry her washing - no tumble dryer and she doesn’t hang it out of doors. It’s truly astonishing to see the amount of moisture they will remove.

Starlightsprite · 20/01/2026 11:59

LauraNorda · 19/01/2026 18:03

A dehumidifier would help though.

Yeah but they’re expensive and expensive to run. Landlords shouldn’t be relying on the tenants to sort out condensation and mould. Trickle vents being open should be adequate.

Okayfenokay · 20/01/2026 11:53

Bluelaptophelmet · 20/01/2026 10:58

Am I just living in crazy land? I can't get my head around having an issue seeing washing outside 🤣 but you're not the only person to bring this up so maybe it's me!

It's just clothes

I put my washing outside all the time - but it's in the back garden. Out the back, not in the front.

I can't understand anyone putting washing out the front. It's just not done is it.

soupyspoon · 20/01/2026 11:36

Oh Ive just realised that this thread is one of those waste of time threads as OP can dry her washing outside, just somewhere else that she chooses not to.

Honestly.

soupyspoon · 20/01/2026 11:30

And forgot to add that yes we keep the windows open all year, in the conservatory, all the bedrooms, the bathroom. Whether we are in or out, whether we are on holiday or not.

soupyspoon · 20/01/2026 11:30

I think there are a few things overlapping here

I havent read the whole thread but many leases dont allow washing outside, or outside the front so thats not uncommmon. The fact that others do is neither here nor there if your own landlord doesnt want to break the rules

The extractor fan needs fixing and I would focus on that

We dry washing in the house now when its winter and we have a dehumidifer theres no other way round it and its hugely efficient and stopped us getting condensation and mould in our utility area where were were drying the washing

When I lived in a flat, I would use a launderette, a service wash, drop it off, pick it up, lovely.

Caterpillar1 · 20/01/2026 11:24

We used to live in a block of flats. A single mother with 3 small kids moved in downstairs. Obviously lots of laundry required, school uniforms, etc. She hanged the washing out in the back garden. Soon after she moved in, she started receiving letters of complaint from her letting agency concerning laundry drying outside, kids playing outside or making noise, etc. It turned out it was an elderly lady living in the next door flat downstairs who was making all these complaints. She even stopped saying 'Good morning' to the mom. The mom was finally bullied out of our block and she had enough and moved out. Old lonely lady simply didn't like the nuisance.

Goldfsh · 20/01/2026 11:20

I think YABU because really a dehumidifier is essential in this situation. You don't need ten - you need a decent one (from around £100 - e.g. in Asda). It's an essential in a UK winter, particularly if you can't open windows during the day. It should last you twenty years!

I'd also get the bathroom window fixed - why doesn't it open?

TicklishMintDuck · 20/01/2026 11:13

If you’re out during the day, couldn’t you dry it in the living room or wherever is the warmest space? I have no outdoor access, so have to dry clothes indoors. However it’s freezing and raining every day in winter, so no one is drying clothes outdoors!

KilkennyCats · 20/01/2026 11:03

Bluelaptophelmet · 20/01/2026 10:58

Am I just living in crazy land? I can't get my head around having an issue seeing washing outside 🤣 but you're not the only person to bring this up so maybe it's me!

It's just clothes

Yes, I think it is just you. Thankfully.

ittakes2 · 20/01/2026 11:01

Check your lease it often says you can’t dry clothes on radiators etc

OnarealhorseIride · 20/01/2026 11:01

As a landlord I provide a decent plug in dehumidifier. I do think if there is nowhere else to dry laundry then this is essential.

Bluelaptophelmet · 20/01/2026 10:58

Okayfenokay · 19/01/2026 18:56

It's really not nice to see washing hanging outside the front door is it. Let's not lower standards.

If you don't have a discrete place out the back to hang your laundry then buy a dehumidifier. They cost about £150 for a good one. They dry the air so the home is warmer and they dry the clothes. They are very cheap to run.

Am I just living in crazy land? I can't get my head around having an issue seeing washing outside 🤣 but you're not the only person to bring this up so maybe it's me!

It's just clothes

BeenzManeenz · 20/01/2026 10:54

Fupoffyagrasshole · 20/01/2026 09:28

Ah just ignore them op - what are they gonna do about it ? Call the police 😆

If she's breaking the terms of the tenancy agreement they can evict her

BeenzManeenz · 20/01/2026 10:52

They are being unreasonable. However in my own flat I do need to leave the windows ajar for ventilation quite a bit otherwise a normal amount of condensation does build up.

Ideally the landlord would put in a proper ventilation system to deal with this, and I would push for that. In the meantime, unless you want to live with mould you definitely do need to leave some windows ajar (you can get locks to do this, which the landlord must provide).

As for the washing, this is quite common and if it's in your tenancy agreement there is not a lot you can do.

Edit to add (as many others have) a dehumidifier does wonders. Get one!

Shinyandnew1 · 20/01/2026 10:18

They did say we can dry it round the back

If that's the designated drying area' for your flat, then you need to use that or a laundrette,

trappedCatAsleepOnMe · 20/01/2026 10:09

UncannyFanny · 20/01/2026 09:34

Why is everyone ignoring the fact OP already has a designated area for drying clothes which is written into her contract but she’s choosing not to use?

If that true - missed that then she should be using that when she can and not putting washing by front door.

trappedCatAsleepOnMe · 20/01/2026 10:07

PrettyPickle · 19/01/2026 19:19

OK so just seen this, I read that as saying you can't dry in or out and so you need to use a launderette! And yes, it says you cannot dry inside.

I read it as that as well. It's not really very practical as you just can't have wet washing at all drying inside or out.

A launderette would seem obvious solution if there is one nearish.

I would get a de-humidifier - will help with the damp and will help in next house with the washing and anti mold spray because it's likely the mold not helping your health.

I suppose you could also buy a small condensor tumble dryer if there room to put one in - doesn't need to vent - and that would also be useful in next house but that much more expensive than a de-humifier.

iId also complain about the no working fan in bathroom - till it is fixed.

Dogstar78 · 20/01/2026 09:58

Can't tell for sure but it looks like your ventilation switch is shut to closed in the picture too. With double glazing this helps massively, especially in well insulated new builds.

I would have damp and mould if I didn't use a dehumidifier and/ or open the windows. We also have a north-facing garden but when it is warm enough to dry clothes outside, they dry. We can't all have perfectly located houses for drying clothes outside.

You could also get a drier or go to the laundrette.

There are a number ways to resolve this issue if the lease prevents clothes being dried in the front or you are being asked not to do it.

You are not party to the conversations with other tenants. If you were, would appreciate your situation being discussed with them? If it is not allowed, it seems a bit immature to use 'other people are doing it'. You can agree to the rules or find somewhere else to live and move on with your life.

Sorry if this sounds harsh, but reading rhe comments, you just get on with basic life decisions. Just because you rent it doesn’t mean you can do what you like and the consequences are always someone else's problem. There are a number of things you could do to bring this situation to a satisfactory end.