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Ongoing battle with landlord (well, estate agent) re washing

268 replies

blackswan29 · 19/01/2026 17:54

Looking for a sense check please as I feel like I’m losing my mind!!

We rent a ground floor flat and have been drying our washing outside the front of the property on a clothes horse. We’ve now been told by property management that we MUST not dry washing outside and should instead dry it indoors or “even in the bathroom”.

The issue is.. we already have mould and condensation problems. Before going on holiday recently we wiped everything down and came back to visible mould across multiple areas (and we sent photos to them).
Our bathroom is tiny (no bath, barely floor space for a clothes horse) and the extractor fan is not even working properly. Property management say the landlord thinks it was replaced, but they have no records and are now asking us to confirm.

We have contacted them multiple times about this and their only solutions are:

  • Open windows “even only ajar” (in winter, with rising energy bills, on a ground floor flat with fire windows that don’t latch). We’re out all day every day for work so this is completely out of the question.
  • Buy multiple small dehumidifiers ourselves and place them around the windows (yes, we have to purchase them ourselves!!)

They’ve also acknowledged that other flats in the same block are drying washing outside — I’ve seen at least three — but say they “won’t discuss other properties” and are only concerned with ours, which feels pretty targeted.

We’re paying high rent, already ventilating as much as realistically possible (trickle vents open 24/7, heating set appropriately), and now being told to dry washing inside despite existing damp and mould. They’re also implying the cost of managing this (dehumidifiers, higher heating bills) should fall to us!!!

Am I being unreasonable in thinking it’s not fair or enforceable to ban drying washing outside purely due to ‘aesthetics’ (they’ve not given us a better reason). And they can’t insist we dry it inside when it’s actively worsening mould
This feels like a landlord/property issue, not the fault of our lifestyle!

Would love thoughts, especially if anyone’s dealt with similar.

OP posts:
Thread gallery
5
MrsPositivity1 · 21/01/2026 09:16

a dehumidifier might solve your problem. . Leaving it at the front of the property isn’t ideal. In the bathroom with windows open on a secure latch is also an alternative.

WhatsIn · 21/01/2026 09:12

It’s normal to get a humidifier if you are getting mould - get a decent one that is a big enough size. I wouldn’t expect the landlord to pay for that.
it will make your flat feel warmer too.

DiscoBeat · 21/01/2026 07:07

If there is outside space then there should be approval, even encouragement, to dry outside. Why should the landlord deny a basic need like that. I hope you get them to see sense. Maybe rally all the residents to write a letter to the LL citing the environmental and health angle?

Rosalind1971 · 21/01/2026 06:33

Threaten them with legal action over the mould and damp

tierdytierd · 20/01/2026 21:06

Most flats have something within the lease hold re drying washing outside flats and on balconies. That’s pretty standard even if not in your tenancy agreement. (That’s on the letting agent/LL for not including it) that said you’re living in. Mouldy flat. They need to offer you dehumidifiers and not expect you to foot the bill, (it is after al in their best interest to protect their investment and most importantly let a safe environment)
keep everything in writing , request the LL provides dehumidifiers in writing and if not support go to your council environmental health ask & for their support
im in the same position, ridiculously high rent and mould everywhere. I’m cleaning with rubbing alcohol (bleach makes it worse) I’ve had to throw expensive boots/shoes/bags/coats/ kitchen pans/food all sorts, my LL provided me the standard common sense advice and 2 dehumidifiers.
im trying to find a new home but everywhere is beyond expensive and 40 odd people are applying for each one :(

BigPurpleBookQueen · 20/01/2026 20:11

Obviously no problem with drying outside - is it that you are drying outside the front of the property rather than the back, some management companies don’t like that.

Britinme · 20/01/2026 19:58

Can you buy a tumble dryer with a hose you can hang out of the window while using it? That would solve a lot of your problems assuming you have somewhere to put it. Alternatively, is there a launderette anywhere in your vicinity where you could use the dryers?

soupyspoon · 20/01/2026 19:11

WiddlinDiddlin · 20/01/2026 18:13

I would ask them, quoting this clause from the contract, where the designated drying area IS for your flat, given you cannot dry anything indoors due to that clause.

And then if they cannot tell you where that is, I'd dry stuff at the laundrette, or on airers wherever you fancy outside, and send all the photos of black mould to the local authority who licence landlords and can take action if properties are not fit to live in - black mould is a hot topic with them these days!

Be particularly good if you have it in writing that the block management are advising you to do something your tenancy agreement/contract specifically states you must not do (dry indoors).

Shes been told where the drying area is.

FakeItUntilIMakeIt · 20/01/2026 19:03

Tbh your landlord sounds shit but I would buy a dehumidifier anyway. I bought one when I moved into my first ground floor flat and it is still going strong almost 20 years later. They are not that expensive to run and the amount of moisture they suck out of the area is unbelievable. Once the air is dry in your flat it will feel much warmer.

All you need to do is hang your clothes on an airer ideally in a small room with all the windows and doors shut. Then the dehumidifier should dry your clothes reasonably quickly.

vickylou78 · 20/01/2026 18:19

Lots of leasehold properties (blocks of flats) have clauses on drying washing at the front of the building. So if the landlord lets a rental occupant dry washing outside the landlord would be breaching the terms of their lease with the freeholder.
I'd advise you use one of those drying racks that's like in its own little tent and get a de humidifier in room you put it in

WiddlinDiddlin · 20/01/2026 18:13

I would ask them, quoting this clause from the contract, where the designated drying area IS for your flat, given you cannot dry anything indoors due to that clause.

And then if they cannot tell you where that is, I'd dry stuff at the laundrette, or on airers wherever you fancy outside, and send all the photos of black mould to the local authority who licence landlords and can take action if properties are not fit to live in - black mould is a hot topic with them these days!

Be particularly good if you have it in writing that the block management are advising you to do something your tenancy agreement/contract specifically states you must not do (dry indoors).

Laura95167 · 20/01/2026 18:06

Is moving not an option?

Jane143 · 20/01/2026 17:53

Can you get a tumble dryer?

TreadSoftlyOnMyDreams · 20/01/2026 16:54

It also means they can hold you responsible for the mould damage to the blinds etc and withhold your deposit.
Keep a record of all correspondence with them.

Bluelaptophelmet · 20/01/2026 15:35

I know it's not completely relevant to the post as OP can clearly put their washing out the back, as they should, and so do I.

But there are plenty of times where that might not be feasible. The flats in front of me for example, only have a front communal area or small balcony, so what other choice do they have? I really can't get myself to have any feelings about it at all.

People being bothered by seeing some washing is giving me really snobby vibes to be honest. Like the poors daren't put their ugly holey clothes outside for the world to see.

LauraNorda · 20/01/2026 14:06

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Worth potentially serious lung damage from mould? Pillock.

KilkennyCats · 20/01/2026 14:04

Starlightsprite · 20/01/2026 11:59

Yeah but they’re expensive and expensive to run. Landlords shouldn’t be relying on the tenants to sort out condensation and mould. Trickle vents being open should be adequate.

Condensation and mould are caused by inadequate ventilation.
Why wouldn’t that be for the person living in the property to manage?!

soupyspoon · 20/01/2026 13:51

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Oh, moron is it?

Its about 20-30 quid a year

50p a week

Starlightsprite · 20/01/2026 13:45

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Whatwerewetalkingabout · 20/01/2026 13:27

They need to buy you a proper bloody dehumidifier! Sending massive sympathy OP had my share of shit landlords and cheaply fixed up properties (one landlord tiled over bloody wallpaper in the bathroom, guess what happened with that...) we ended up buying our own dehudifier in our second rental because every bloody house we've ever rented the and since has suffered from damp and they just shrugged. So glad to own my own home now.

Landlords that allow untreated and unaddressed damp or let any other issues slide that endangers tennants after they've been informed about it should quite frankly have their properties repossessed by the council and get a charged for a crime!

ScholesPanda · 20/01/2026 12:52

It's likely a condition of the leasehold on the flat. How well that is enforced can vary, DH and I own a flat, the management there are good at enforcement and can be litigious.

If you can, get a washer dryer or a dryer. Also, buy an ebac dehumidifier if you can. They're very good, will dry clothes quickly and as they are known to last for years, they retain some resale value when you move.

soupyspoon · 20/01/2026 12:41

OP does have permission to dry washing outside in a drying area, she simply chooses not to use it.

DierdreDaphne · 20/01/2026 12:36

Soontobe60 · 20/01/2026 12:21

Landlords aren’t nannys

Edited

Trickle vents have never been demonstrated to work well enough in practice to keep a place properly ventilated. Unless you have access tonsome different research to what I've seen?

OP that mould is serious - id get a dehumidifier but either go on drying laundry outside, get a condenser tumble drier or dry at the launderette.

And hope that Awaab's law is extended to the private rental sector this year as promised
https://www.nrla.org.uk/news/how-to-prepare-for-awaabs-law-as-a-private-landlord

How to prepare for Awaab's Law as a private landlord | NRLA

The forthcoming extension of Awaab’s Law to the Private Rented Sector (PRS), as part of the broader rental reforms under the Renters' Rights Bill, marks a pivotal moment for landlords across England. While initially focused on social housing, the tragi...

https://www.nrla.org.uk/news/how-to-prepare-for-awaabs-law-as-a-private-landlord

soupyspoon · 20/01/2026 12:33

Starlightsprite · 20/01/2026 11:59

Yeah but they’re expensive and expensive to run. Landlords shouldn’t be relying on the tenants to sort out condensation and mould. Trickle vents being open should be adequate.

Who do you think 'sorts out' condensation and mould in the homeowners house?

No trickle vents are not adequate, hence my post about having windows open