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AIBU?

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Original poster

KLM royal Dutch airlines

27 replies

AnchorWHAT · 18/01/2026 20:22

Am i being unreasonable to think KLM are a disgrace? I have only travelled twice with them, the first they lost my bag on the way home ( fortunately) it did turn up a few days later but this time i landed in Georgetown Guyana to no bag, 3 days later no word from them. My travel rep spoke to someone who just said they don't know where it is, i have tried all methods to contact but online it wont do anything without a-claim code which they didn't give me, i cant fill in a lost baggage form online because it says already reported, the whatsapp contact the website gives says not on whatsapp, facebook messenger is an ai bot, online chat not available and everything takes me round in circles because i haven't got a claim code. Just emailed the baggage folk but no response yet. I picked up a couple of tops, trousers undies and sox but no where near enough for the 26 day trip i am on as i was hoping my bag was going to show up on the saturday eve flight, it didn't. It was too late by then to go and buy more plus a bag to put them in also I'm on a budget here.
To make things worse, today i had to leave the city for 16 day trekking holiday in hot jungle i have no access to any shops and have exactly 4 of everything but not suitable stuff for trekking, i have thin wide legged trousers two unsuitable blouses and two t-shirts. I could cry as i think about my nice new walking trousers and carefully chosen clothes to be practical enough for hike and nice enough to wear for casual dining in the lodges which are very rustic so no shopping facilities or niceties like toiletries provided.
i have no hair or face products except a basic moisturiser, deodorant and small hotel shampoo, i keep picturing my toilet bag with my usual lotions and potions, not to mention my tweezers and hand mirror, curl band and waterproof jacket. The osprey bag alone would be expensive to buy again and everything else would cost a fortune to replace its ruining my enjoyment as all i can think about is my missing stuff, some of my old favourites were in that bag too ☹️
i am not here looking for advice ( unless you work for KLM lost baggage dept) i just needed to vent my disgust at the lack of help and communication from KLM. In todays technology how is it possible to lose bags, i was not the only one in fact several peple there had lost bags and said it was not the first time. Come on KLM how can you keep letting this happen surely it is time for an investigation as to why its happening at all and better systems to stop it happening again should be in place!
if you have read this far thank you for letting me rant. I know this is aibu but i am upset enough so can do without the nasty folk out there coming on the bitch at me, and yes, i should have had an air tag or whatever they are but i am not fully up to speed on technological advances so never thought i needed one.
wifi is intermittent here too so replies may be sparse if any are required. Thanks for listening 🥹

OP posts:
Original poster
AnchorWHAT · 18/01/2026 21:20

campaignforreasonabledebate · 18/01/2026 20:25

Very sorry to hear this! Appreciate the practical difficulties, but if there is any opportunity to replace any of the missing items, however imperfectly, do seize the chance, and charge it back to KLM afterwards. I have previously experienced the total inability to actually contact KLM, so can sympathise to a limited extent. Hope you have a great trekking holiday regardless!

Thank you. Sadly not as i flew into interior Guyana early today and there are literally no shops here, just the lodge, the biggest town is no where near either. I bought some trousers cheaply in the market in Georgetown on friday assuming that because they said the next flight in from Amsterdam was coming in on sat eve that i wouldn't need too much. To get anything from KLM i will have to claim and submit receipts which i don't have because i bought from the market. I really didn't want to spend lots on stuff that i don't have the budget for nor do i need back home. The trousers i got are nice for what i would do at home or for evening here but they are not the greatest for the rainforest. I am trying to be upbeat about washing things out every day so i have slightly fresher stuff daily ( its hot and sticky here ) but i have no where near enough for 26 days. Sorry you too have experience lack of contacts for KLM too, they need to sort that out too. If the bag doesn't show up somewhere they don't declare it lost until 21 days missing in action so even if i had a claim reference number i cant claim for the bag and contents until after that. Mind you if by some miracle it was found there will be little chance of them getting it to me until a couple of days before i return which is madness. Unless they fancy shipping it as freight to one of the planned lodges and paying excess baggage fees as the allowance is much less than the international limit. The plan was to leave big bag at the hotel in Georgetown and i had packed a soft bag to bring here with the lower limit. All carefully packed into a separate packing cube to bring 🥹
i am sure i can snap out of my melancholy and enjoy but i am going to be the oddest dressed participant looking horrid with bushy brows greying parting ( my cover spray was in there) dry frizzy hair and face, gosh i feel a mess. Teeth already feel wrong without my electric brush which yes, you've guessed it, was in the bag too. I had to resort to bringing my meagre stuff over on the flight in a tied up bin bag 😮

OP posts:
campaignforreasonabledebate · 18/01/2026 20:25

Very sorry to hear this! Appreciate the practical difficulties, but if there is any opportunity to replace any of the missing items, however imperfectly, do seize the chance, and charge it back to KLM afterwards. I have previously experienced the total inability to actually contact KLM, so can sympathise to a limited extent. Hope you have a great trekking holiday regardless!