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AIBU?

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Afternoon tea difficulty

388 replies

TheAverageJoanne · 14/01/2026 22:29

Well it's ATBU. Booked afternoon tea for a few friends on Saturday for a birthday. One person only eats cheese on sandwiches but she'll have chutney and things like that on them.

Unfortunately they are being rather difficult. When I requested cheese sandwiches when I booked she had to check with her manager who said it would be OK. They phoned today saying they could only provide cream cheese & cucumber, but not plain cheese! I pointed out plain cheese was available on the children's menu but they weren't able to change the sandwich selection, only for allergy or food intolerance.

AIBU to not leave them a tip, grumble on Trip Advisor and complain to them? We want it to go ahead. I'm going to make some and take along in a sandwich box for this person, too. She doesn't eat meat or fish.

This is a prestige hotel that charges a lot btw.

OP posts:
notacooldad · 15/01/2026 12:25

AIBU to not leave them a tip, grumble on Trip Advisor and complain to them? We want it to go ahead
That is just bat shit if this isnt a wind up.
The place isnt quite suitable for your group but you still want to go even though its not going to cater to all of your needs. You know this but will still go and then moan.( and leave a tip!)

Not every place is for everyone. If it doesnt fit the bill for you move on.
No need for drama moaning, bad reviews etc.

If I read a review that they wouldnt swop a cheese for you I'd think so bloody what!

PennyLaneisinmyheartandmysoul · 15/01/2026 12:22

KoalaBlue1 · 15/01/2026 12:17

Well, your friend has an ‘allergy’, they will change it for that.

Great, more people thinking it’s funny or clever to lie about allergies.

CruCru · 15/01/2026 12:22

All those who have said to tell the hotel the friend has an allergy / phobia - please don’t do this either. Restaurants / hotels aren’t obliged to cater for allergies - a (nice) place near me won’t. Now that the OP has already asked about changing the sandwiches, they may refuse the booking if she now says it is because of an allergy.

notacooldad · 15/01/2026 12:21

Anyway it’s not the point but how could anyone ‘hate’ cucumber? There is no taste off it, it’s like water? Some really fussy people here!!

Me, my brother and sister are not fussy eaters. I eat virtually all vegetables and fruits but cant stand cucumber. I drink water throughout the day and while I wouldn't call it my favourite drink, quite enjoy it but none of us like cucumber.

Every now and again I'll try but at the age of 60 Im never going to love it. I do t like things like cucumber eyelashes or cucumber' cooling ' skin care products.

Just because you dont like a certain fruit or veg it doesnt make you fussy!

KoalaBlue1 · 15/01/2026 12:17

Well, your friend has an ‘allergy’, they will change it for that.

TheAverageJoanne · 15/01/2026 12:10

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No, I said your comments were, not that you are. And that was because you were making remarks on the kind of customer my mates and I are.

OP posts:
CruCru · 15/01/2026 12:07

AIBU to not leave them a tip, grumble on Trip Advisor and complain to them? We want it to go ahead.

Please don't do this. Rightly or wrongly, the hotel isn't going to substitute a different type of sandwich. Don't go there, knowing that they aren't going to suit you and then make life difficult for the wait staff.

A few people have said that this is poor of the hotel and "what happens to the customer is always right". If this is a set price afternoon tea then the hotel gets multiple bookings for it and orders the number that they have booked - the staff then arrange it on the plates before serving. It isn't made by artisan bakers in a section of the kitchen; if it were it would either be wildly expensive or very unprofitable.

Sam9769 · 15/01/2026 12:07

The hotel is being completely unreasonable.
It would be nothing to them to make up a few cheese sandwiches.
A product that is readily available in their fridge.
Why not ask to speak to the manager?

hufngids · 15/01/2026 12:07

PhantomAfternoonTea · 14/01/2026 22:33

She can skip the sandwiches then. I don't blame the hotel for not changing the fillings on offer, they're not required to cater for fussy eaters.

Any half decent hotel would make up a bespoke sandwich, especially if only a cheese one. She’s not asking for caviar. Perhaps fewer hospitality places would be in financial trouble if they were a bit more accommodating with reasonable requests.

allthingsinmoderation · 15/01/2026 12:04

The hotel seem to be saying the afternoon tea menu is set and they wont deviate unless intolerant/allergic? .
You have a few choices here:
Say your friend has allergies but knows she is not allergic to plain cheese as in the childrens menu.
Clarify you arent looking for a price reduction.
Is the vegetarian option liited to cream cheese/cucumber?
If no accommodation : either cancel and book somewhere more accommodating to vegetarians.
Or your friend eats the sweet options only.(which she may not wish to do)
I dont think think a packed lunch to a hotel restaurant will end well as most would insist you dont consume your own food on the premises.

Fuggleup · 15/01/2026 11:54

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Aethelredtheunsteady · 15/01/2026 11:50

3luckystars · 15/01/2026 11:12

Why wouldn’t you say where it is?

Anyway it’s not the point but how could anyone ‘hate’ cucumber? There is no taste off it, it’s like water? Some really fussy people here!!

I’m not a picky eater at all - when somebody on the thread joked earlier about sea urchin and porcini sandwiches I thought they sounded great. But I hate cucumber - something to do with how nothingy it is but there is still a taste (which is ridiculous as I’ve literally happily eaten jellyfish!).

BobbyBrewstersMagicTorch · 15/01/2026 11:50

Go elsewhere.

ShowMeTheSea · 15/01/2026 11:49

I still don’t understand why, out of all the afternoon tea places, you’ve chosen the one with no vegetarian menu despite having a vegetarian in the group? I think that’s what’s baffling people OP.

Yes, exactly - why there when there's so many places that would have catered for everyone?

Aethelredtheunsteady · 15/01/2026 11:48

TheAverageJoanne · 15/01/2026 10:53

That's the solution we've decided on.

Sandwich beforehand for Little Miss Fussy.
Everybody else gets an extra sandwich.
We all get the sweet stuff.
We don't go there again.
Job done.

There's been no need for such nasty comments from some posters making wild assumptions about the type of people my friends and I are. This place is off the wall crazy at times with some remarks, I despair, I really do.

I still don’t understand why, out of all the afternoon tea places, you’ve chosen the one with no vegetarian menu despite having a vegetarian in the group? I think that’s what’s baffling people OP.

This entire stress could be so easily avoided given that, from a quick google of hotels near me that do afternoon tea, you seem to have to go out of your way to find one with no vegetarian menu.

Judystilldreamsofhorses · 15/01/2026 11:47

3luckystars · 15/01/2026 11:12

Why wouldn’t you say where it is?

Anyway it’s not the point but how could anyone ‘hate’ cucumber? There is no taste off it, it’s like water? Some really fussy people here!!

Cucumber is honestly the one vegetable I can't eat - there are others I dislike (sprouts!) but would manage to force down in polite company. Cucumber has something in it that has me doing painful cucumber flavoured burps for about 48 hours. (My mother would say "it repeats on me".) I'm the person inspecting ingredients lists by the meal deal fridges...

Calliopespa · 15/01/2026 11:44

I think op is the cheese sandwich lady herself! ?

Calliopespa · 15/01/2026 11:41

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🎯

notacooldad · 15/01/2026 11:33

Any half decent restaurant will make small changes to the menu for you. Can I have this but without x, y, z. Unless you are somewhere like Wetherspoons it shouldn't be a problem for them.

There is a bit of a difference from asking for a sandwich without cucumber to wanting a different cheese altogether.

CheshireDing · 15/01/2026 11:32

You should cancel OP and go elsewhere. It's a bit unfair if your friend is going to pay the same amount as everyone else but not getting the same quality of food.

These days they really should be catering for vegetarians, it's vastly improved in the 30 odd years since I was first vegetarian and it's very poor of a hotel to not offer a proper option for your friend.

Can they not add avocados ? Mumsnet loves a good avocado thread 😆

Fuggleup · 15/01/2026 11:32

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GettingBoredNow · 15/01/2026 11:32

That’s poor service on the part of the hotel, afternoon tea is premium price you’d expect some flexibility. I wonder if they are buying it all in rather than making fresh?

My DIL took me to Reuben’s in London for afternoon tea for a significant birthday. She is a picky eater and went through with the hotel what worked for her ahead of time. Reuben’s were fabulous, she had food she was happy with and I ate everything 🤤

bcski · 15/01/2026 11:30

Why did you book somewhere with only one vegetarian sandwich option for a group with a vegetarian?
You should have checked the menu beforehand and chosen somewhere else.
Plenty of places do great afternoon teas with vegetarian and veggie menus.

sweetpickle2 · 15/01/2026 11:27

No way are they making the kids cheese sarnies from scratch, they'll be pre-made somewhere.

So it's probably partly that, and partly that all afternoon tea sandwiches are pretty much the same and if they start pandering to random requests it'll no longer be viable for them.

I don't eat fish or meat, I have been to loads of afternoon teas where I just don't eat most of the sandwiches. Your friend will be fine, OP.

Jc2001 · 15/01/2026 11:23

Chalo · 14/01/2026 22:39

I can see both sides to this.

On one hand, they have the cheese, they have the bread, and it’s presumably pretty quick and easy to knock up a cheese sandwich.

That said, the menu is the menu, if it’s not to someone’s taste, outside of serious allergies, it must be annoying to have to pander to everyone’s preferences.

Also, these things are usually priced based on the ingredients. I know you’re not asking for expensive cheese but I suppose that might be a factor.

Overall, I think they should do it, if only because it’s good customer service.

Edited

Any half decent restaurant will make small changes to the menu for you. Can I have this but without x, y, z. Unless you are somewhere like Wetherspoons it shouldn't be a problem for them.

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