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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Do you check texts? (SMS)

135 replies

DoYouCheckTexts · 14/01/2026 18:54

Who is in the right here?

Person A: a professional service provider, texts (SMS rather than WhatsApp) their client at 8am on the day of the appt advising the slot (which was for 6pm) is no longer available and asking them to come at 8pm that day or rearrange to a different day.

Person B: the client, has notifications turned off for SMSs on their phone as they get annoyed with getting lots of SMSs about parcel deliveries and from scammers. They don't see the message and turn up at the appointment at the original time to find noone there.

This was only the 2nd appt and Person A has previously communicated only by EMAIL.

VOTE:
YABU = Person A is correct. Person B should check SMSs, especially if they have an appointment.
YANBU = Person B is correct. Person A should have PHONED Person B to ensure they got the message, especially when they didn't respond to the text.

OP posts:
HelpMeGetThrough · 15/01/2026 05:01

Mid 50s and prefer a call. Texting is a pain in the arse.

HellonHeels · 15/01/2026 00:26

DoYouCheckTexts · 14/01/2026 20:00

I'd be v interested to see if responses were skewed by age.

I think anyone 40-50 might be more likely to expect a phonecall.

  1. Text or WhatsApp preferred.

Phone calls too intrusive and not convenient.

Uhghg · 15/01/2026 00:16

The text is fine and way more appropriate and professional than WhatsApp.

I have all of my notifications turned off apart from SMS texts - as these are the important ones.

But her cancelling on the day is very unprofessional!!

I would have texted and asked if it was ok.
If I didn’t get a reply I would have phoned.

steff13 · 14/01/2026 23:58

DoYouCheckTexts · 14/01/2026 20:00

I'd be v interested to see if responses were skewed by age.

I think anyone 40-50 might be more likely to expect a phonecall.

I'm in the range, and I rarely answer a phone call. My voicemail message says, "please text me." I also have all my notifications silent; it's not that hard to check every couple hours.

Holalolaholiday · 14/01/2026 23:52

Denim4ever · 14/01/2026 22:41

I think txt/sms or phone calls are more immediate and more official seeming than WhatsApp. Not everyone has WhatsApp and given its more 'social' status its notifications are more likely to be the ones turned off or not checked during the working day. Is it free to message on WhatsApp? It's certainly free to call.

If I'd been wanting to cancel something in a hurry I would have sms, phonecall, email in that order.

Yes, this. WhatsApp is a very social app, certainly not the professional communication method.

Holalolaholiday · 14/01/2026 23:50

Wow, never thought that someone would turn off SMS. Emails, WhatsApp, yes, but not SMS. Very random and not for the professional to guess. Annoying, but I've never heard of anyone turning off SMS. You should definitely alert people to that. Most NHS appointments/messages are communicated that way.

Cocomelon67 · 14/01/2026 23:45

Zov · 14/01/2026 22:04

Irritated by a phone call? Where someone is telling you your appointment time has changed?

IRRITATED by it?

Stop the world I want to get off. Confused

Yep. I work in a very busy job. I keep my phone on for genuine emergencies for my kids at school. But I’d prefer all non emergency contact is in text, WhatsApp or email. I check these often but I only would choose a phone call if it’s prearranged or an emergency thing. I never just call people except immediate family. To me it’s a bit like turning up at someone’s house.

I fully acknowledge that other people feel very differently though - hence the “they can’t win” comment.

patooties · 14/01/2026 22:44

Shit. Clearly not… I know what I’m doing for the rest of the evening 🥲

Do you check texts?  (SMS)
Denim4ever · 14/01/2026 22:41

I think txt/sms or phone calls are more immediate and more official seeming than WhatsApp. Not everyone has WhatsApp and given its more 'social' status its notifications are more likely to be the ones turned off or not checked during the working day. Is it free to message on WhatsApp? It's certainly free to call.

If I'd been wanting to cancel something in a hurry I would have sms, phonecall, email in that order.

Eenameenadeeka · 14/01/2026 22:37

I agree she should have followed up the message with a call when she didn't get a response, but I'm a millennial too and I don't know anyone who turns their txt notification off, that's really odd to me. I don't think it's unreasonable at all to expect someone to see a txt message in 10 hours.

HelpMeGetThrough · 14/01/2026 22:34

I’ve got notifications on and sometimes don’t look at them for days, have a couple here at the moment that I think were received Monday. Can’t be arsed.

If it’s important, they can actually call my phone.

Ihad2Strokes · 14/01/2026 22:30

NoSoupForU · 14/01/2026 20:46

I don't check texts and wouldn't expect anybody to be using a text to tell me something important or urgent, let alone a professional establishment.

Best you don't ever have a serious health issue then.

magikarpediem · 14/01/2026 22:21

Judystilldreamsofhorses · 14/01/2026 21:59

SMS texts are the only notifications I actually have on - only because I don’t know how to switch them off! I check everything else but don’t like notifications flashing up all the time. I generally only ever get texts that are reminders about eg dentist checkup, saying a parcel is out for delivery and so on, the only “real person” who texts is my eyebrow lady - but I do see them because they come through on my Apple Watch too. I’d find it weird if a professional person sent me a WA uniess it was someone who is also a friend, like my hairdresser.

If you do want to turn them off, it’s:

settings > notifications > messages

then toggle them off. That will turn off all notifications from messages. Or you could just turn everything off but leave ‘badges’ on so you can still see if you have something new, but it won’t pop up!

magikarpediem · 14/01/2026 22:17

I’d say it’s a ‘millennial’ thing (as a millennial) to have your phone permanently on silent, yes. But it’s not a millennial thing to have it on silent AND not check it!

That being said if text wasn’t a usual way to communicate then yes I would expect contact via a usual channel. I wouldn’t automatically expect a call, I personally would hate a call!

GalaxyJam · 14/01/2026 22:07

Zov · 14/01/2026 22:04

Irritated by a phone call? Where someone is telling you your appointment time has changed?

IRRITATED by it?

Stop the world I want to get off. Confused

I wouldn’t have been irritated by it, but I wouldn’t be able to answer while at work. SMS works best for me.

Zov · 14/01/2026 22:04

Cocomelon67 · 14/01/2026 21:22

Personally I’d be really irritated by a phone call. Would much prefer a text. So I guess they can’t win.

Irritated by a phone call? Where someone is telling you your appointment time has changed?

IRRITATED by it?

Stop the world I want to get off. Confused

Judystilldreamsofhorses · 14/01/2026 21:59

SMS texts are the only notifications I actually have on - only because I don’t know how to switch them off! I check everything else but don’t like notifications flashing up all the time. I generally only ever get texts that are reminders about eg dentist checkup, saying a parcel is out for delivery and so on, the only “real person” who texts is my eyebrow lady - but I do see them because they come through on my Apple Watch too. I’d find it weird if a professional person sent me a WA uniess it was someone who is also a friend, like my hairdresser.

YourZippyHare · 14/01/2026 21:58

Oh for the love of God, dress it up any way you like, turning off your SMS notifications is rather odd, and that is a 'you' issue. Do you not worry about missing your doctor's correspondence, kids' school correspondence etc? Ours send a lot out by text.

I think the therapist should have called as a follow up, but I also think you should have checked your texts. A lot of people prefer a text rather than a call which can be intrusive, especially if you are at work, etc.

Both unreasonable, you more so. I am 40, as you are asking about age.

hahagogomomo · 14/01/2026 21:56

Don’t phones indicate texts, mine does, tells me how many unread at the bottom

Nancylancy · 14/01/2026 21:53

What? I can't believe the number of people saying person B is in the wrong. Person A has the responsibility to contact person B.
Why on earth would you not call to check they'd got your message, if they hadn't responded to you changing their appointment on the SAME DAY.
God people are ridiculous.
I work by appointment and would never dream of just texting someone to cancel on the same day. I'd want to give as much notice as possible, and I'd call first then text if I couldn't get through!
Are people too anxious to pick up the phone these days?
Do people know how to use a phone to actually speak to people?
Honestly. I despair.

Zov · 14/01/2026 21:53

StCuntyMcCunterson · 14/01/2026 21:48

Sorry. Clears throat. Who the fuck blocks text notifications? 🤣

do you seriously get that many messages tho? I haven’t had a spam since Monday and that was just a dentist saying I was overdue. In Jan I’ve only had the local curry house and a detention notification. I’ve had my number over 20 years and signed up for a lot of shit over the years. I went through my phone and turned all notifications off except phone, sms and WhatsApp so I get it but I don’t… get it.

Hmmm yeah this. ^ I didn't even know you could block text notifications! Like you, I rarely get spam texts. Maybe 3 in the past year. I just ignore them. (And I have had my current number for 6 years,) and the last one for 10 years before that. Have rarely ever got spam texts...

Alltheyellowbirds · 14/01/2026 21:51

OP, is your number not TPS registeted? Just wondering because to get so much spam that you have to disable notifications is quite unusual.

RockaLock · 14/01/2026 21:51

I don’t really understand why you would check WhatsApp during the day but not have a quick look at your text messages at the same time. To me they are essentially the same thing - both are used for short text messages 🤷‍♀️

I have notifications on my phone switched off for everything - but I do check my phone regularly for texts, WhatsApps and emails.

And I would much prefer either a text or a WhatsApp during the day than a phone call, as I can’t always take a call, especially if I am at work.

So on that basis, YABU. Especially if you had an appointment that evening - surely you’d always check every messaging medium beforehand just in case there was a change!

StCuntyMcCunterson · 14/01/2026 21:48

DoYouCheckTexts · 14/01/2026 21:36

I don't block texts, I just have the notifications off. I just don't want notified 10 times a day that HMRC have a warrant out for my arrest or that Royal Mail have a parcel for me and I just need to click here and pay £1....

Anyhow, that's me used up the 3 hours spare I unexpectedly ended up with today so thanks for your responses, interesting to hear lots of different views, surprising though some of them were.

According to the vote, about 1/3 agree with me and 2/3 with the "professional" although I suspect that as this was AIBU and you could tell I was Person B, some of you were just being contrary as usual! ;-)

Sorry. Clears throat. Who the fuck blocks text notifications? 🤣

do you seriously get that many messages tho? I haven’t had a spam since Monday and that was just a dentist saying I was overdue. In Jan I’ve only had the local curry house and a detention notification. I’ve had my number over 20 years and signed up for a lot of shit over the years. I went through my phone and turned all notifications off except phone, sms and WhatsApp so I get it but I don’t… get it.

StripyHorse · 14/01/2026 21:41

DoYouCheckTexts · 14/01/2026 21:01

@Alltheyellowbirds what about a phonecall? that's the hardest to miss?

@LightYearsAgo those are almost all national companies. This is a single private individual.

I can't typically answer my phone during the working day. For a message like this I would prefer an SMS, rather than waiting until I get a break (and hope I remember to call back / don't get caught up with something else).

It would also depend on the importance of the appointment I suppose too I suppose. For a medical appointment where missing it is potentially serious, a phone call is probably appropriate. A nail appointment - not so much, SMS is fine.

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