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Original poster

Next Sofas - Going to Furniture Ombudsman

54 replies

DBD1975 · 14/01/2026 09:54

Very unhappy with Next sofa, I have exhausted the complaints process and I am now thinking about going to the furniture ombudsman.
Please could I ask if anyone has any experience of doing so and the outcome?
Furniture ombudsman decisions aren't published so no way of knowing if I am wasting my time.

OP posts:
NutButterOnToast · 14/01/2026 12:25

Can you replace the cushions with a different filling?

LVhandbagsatdawn · 14/01/2026 12:23

You've already posted threads on this.

You're not going to win a case because the cushions need plumping and you find them uncomfortable.

Original poster
DBD1975 · 14/01/2026 12:21

It is very uncomfortable, had a technician out who advised we needed to remove from covers and plump on a regular basis, he was here nearly an hour doing it.
I don't have the time, energy or physical strength to be able to do this.
Next have offered new sofa cushions which I do appreciate and feel is fair but it is the ongoing regular maintenance I cannot sustain.
The cushions are foam chips and if I don't do this then the sofa cushions will impact again and we will be back to the same position.

OP posts:
Lmnop22 · 14/01/2026 11:47

What’s the issue with the sofa? How long have you had it? What did they say when you tried to return it?

Can’t really advise on whether it’s worthwhile going to the ombudsman without knowing details about the case to assess prospects of success!

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