Rude gps

Oh ok. Fair enough. I’d see a gynecologist for a coil and a gp then a dermatologist for skin I suppose. It’s good that that’s available but it does mean GP’s have alot of work .

I’ve always had a mixture…some are definitely rude for no reason at all though…like you politely ask to make an appointment and they are so snappy and tut etc.
My local Asda has a woman that always works customer service desk and she is legit the rudest person I’ve ever met…to the point that it really makes me want to giggle when I speak to her 😂 I’m always extra extra polite to her to see if it makes a difference but she just cannot be nice back. Im determined to crack her one day!

Me too.

In my particular example I needed a skin lesion examined. The GP I saw could do a visual examination but wasn't trained to use the magnifying equipment. So I had to be rebooked with someone else.
Some GPs can insert coils, others can't.
Every GP does core training and then some go on to complete separate training in various specialties in addition to their GP role.

The ones at the surgery I go to are lovely. Some of the GPs on the other hand aren't.

The point is they acted like I definitely wasn't going to be able to have a discussion but I knew (because my knowledge of my rare condition is infinitely greater than theirs) that the GP would need to chat to correct the note. All sge needed to say was she would pass on my request. She didn't have to promise a call but she was acting outside her knowledge and authority to say the GP "definitely wouldn't" call. It's that bumped up idea of their power and knowledge that some receptionists have that is problematic

They wouldn’t have had an appointment to book you into in order to speak to the GP but are able to send them tasks/messages with some information. It is then up to the GP whether they need to discuss it further with you, as they did on this occasion. Receptionist did exactly the right thing here.
If every patient who “just wanted a quick word with the doctor” was able to be put through or given an appointment, nothing would work!

It is very unlikely that theyre asking for sensitive information that isn’t prompted as part of their protocols.

Very very few practices these days run on a model whereby the receptionist decides what to ask for when people ring up with enquiries. There are generally flowcharts or protocols for them to follow, with defined questions and responses.

Most calls are also recorded. Data protection is taken incredibly seriously. So if sensitive information is being asked for it’s either:

• within their protocols (so they've been told to ask, rather than they as an individual have decided they’re entitled to know)
• them breaching data protection requirements (Theyre requested sensitive information they have no valid purpose to request).

The latter is a serious issue for the practice, which is why they tend to use flow charts and prompt scripts.

Don’t most people know that?
( Actually I suppose if someone had a tooth abcess and couldn’t get a dentist appointment a GP could prescribe antibiotics and painkillers while the patient waited for the dental appointment and it would avoid them going to A and E in intense pain but I digress)
The receptionist could just say is it for vision or tooth problems if the answer is no then make an appointment?

I feel your pain to an extent but honestly it must be a horrible job. Like basically everyday they repeatedly have to tell people there are no appointments, then either know they have exacerbated a polite and understanding person's pain or worry, or get abuse for not given a rude, unkind person something that it is just not in their power to give! Plus, most of the time when it goes well they won't see it. When the GP tells you your test results are back and it's nothing to worry about, or the scan showed the cancer has cleared or whatever, you celebrate with him or her even if it just a "thanks for getting that test sorted doc", who actually goes to the receptionist and says "thanks for booking that appointment or phoning me about those results". Not many, and I don't know that we should, but it's a pretty grim task.

Yes it should be enough .

Yes, if a GP calls a patient in and it turns out they have a sore tooth, or eye problems then the receptionist who booked them in will have her arse ripped by the doctor.
Dentist for teeth, opticians for eyes.

Also, patients think that if the nurses who would take blood or give injections then a go is as good. Heaven forbid.

Lovely support from above. Says a lot as to what little the doctor has done to improve and issues.

Same experience as you OP @mumma224

I’ve been registered with the same GP practice for over ten years, and because of ongoing health issues I need to book appointments several times a year. Every receptionist I’ve dealt with at this GP practice has been consistently rude, condescending, and prone to talk over patients. On one occasion, a receptionist even gave me dangerously incorrect medical advice. She told me I no longer needed a heart medication, which is absolutely not their decision to make!

There was one receptionist who was initially friendly, but within three months she was behaving like the others 😂

One star on Google map. No better option around unfortunately...

"I'd rather not say". "It's personal, thank you"

Not unreasonable to say.

I do know I will be taking some chocolates into the gynaecology ward because the staff treated me really well. They know you're nervous but they are so kind and caring.

They arent rude I bet alot of people are rude to them though.

Stressful job.

Agree, there seems to be a culture of contempt for patients. it is a common theme . Same with a&e staff. Amusing that they have posters up saying not to be abusive to them then first thing they do is give you a mouthful.

Well I suppose really it should just be easier to get an appointment . If you could get an appointment within a few days for anything then there would only be a need to explain if you feel you need an urgent appointment that day. I’m in France and that’s the only time I’d explain and have rarely ever had to. I normally just phone and make an appointment no explaining needed.

My GP once told me to go and book another appointment with the dragons at the desk! Says it all! 😂

I didn’t realise that GP’s in a surgery are specialised in different things? Like what for example? Not being funny just curious.