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AIBU?

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To report this colleague?

132 replies

WorkplaceDramaHelp · 13/01/2026 10:51

I am currently in quite an issue at work, and I’m looking for advice really.

We have had a new receptionist start, who is significantly older than me (sharing as I think this is part of the issue!) I’m in my 30s and they’re in their 60s. I think they don’t like receiving instructions from someone younger than them and this is at least part of the problem.

Since they started there have been some issues, teething problems probably, such as scanning things wrong or booking appointments wrong etc etc. If I ever try to raise this (e.g. ‘just to let you know for next time appointments should be at this time’) she gets very snappy with me and make it a very tense atmosphere. They do not take this attitude with male counterparts, who are also younger but probably closer in age (around 50s), or the older female colleagues.

I have raised with my superior that these issues continue after I have mentioned to the person involved, as I find it very uncomfortable to offer these corrections directly due to the snappiness etc.

Since doing so, things have become even worse. More and more mistakes happening, that I feel uncomfortable to mention, and a huge atmosphere of snappy words or whispering to the other receptionist when I walk past etc. I have taken to fixing things myself or just doing the tasks myself in the first place, which doesn’t feel reasonable either.

I’m really struggling with the environment and it’s making me very anxious to go into work. I want to get on with everyone, but the mistakes do need addressing as I have to fix them otherwise and I honestly don’t have time.

At this stage I have purely reported the actual errors (when I have said something) and left any kind of comment/tone out of it.

would I be unreasonable to go to someone in the department and explain how I’m being made to feel?

I think it’s even worse as she is particularly rude if I see her on my own, or when she thinks no one else is there. It’s gotten to the point that I meet a friend outside of work to enter to go past so that nothing is said, which doesn’t really feel like a practical solution or something I should have to do.

any and all advice appreciated!

OP posts:
NewJobat50 · 13/01/2026 12:41

I think you need to be more proactive here. The reality is that you have been tasked with training this person. That training is NOT going well - she is not learning, she is making mistakes, and instead of learning from those mistakes, you are simply correcting them yourself. This is not doing you or her any favours and you run the risk that you are blamed for her incompetence once you take a step back.

You need to go to your line manager and/or hers (whoever is responsible for assigning you this task). You need to be clear and not defensive that unfortunately, you have concerns about her ability to do the job. Explain what you have tried to teach her, and where the mistakes are happening. Lightly mention that this is exacerbated by her finding it frustrating if she is asked to correct tasks and that she gets defensive, making it even more difficult to correct things.

Suggest to the relevant line manager that if this is simply a personality clash, someone else training her might be a better option. or, if it must be you, ask for some intervention. Perhaps a three way session to go through tasks and challenges and to get any challenges she perceives to be there out of the way. Or perhaps you suggest that you will provide a daily/weekly log of any mistakes and how you have attempted to show her the correct way.

Be clear in your own mind here - this is about you making it clear that this employee is not working out. You believe that she is unlikely to correct these mistakes, even with a different trainer, but that perhaps that is worth exploring in the first instance to give her every chance to improve. Be honest with yourself - this is not someone you want to stay in this role, you dont' think she can do it, and you certainly don't think that this is someone you want to work with. It's tough and no one wants to be the bad guy, but you might need to be here.

Cardinalita90 · 13/01/2026 12:39

Being an asset to the team is not just capability of doing the job but behaviours too. I think you should be flagging to your managers that she seems averse to constructive feedback. Flag that in writing alongside your concerns about quality. If you don't, it's no good saying later down the line "oh yes she was a nightmare when I trained her too" and Will reflect poorly.

In the meantime, stop apologising! If she says she's not stupid, just say calmly but firmly "I didn't say you were. But it's my job to train you and that involves highlighting errors so they can be corrected for next time". Dont engage further.

Kingscallops · 13/01/2026 12:38

Also, the first time you stand up to her and stop her snapping, I guarantee she won't do it again.

thismummydrinksgin · 13/01/2026 12:38

I don’t know how you are still be polite. - Don’t call me stupid - I would reply with I didn't, you need to do X.

Lazydomestic · 13/01/2026 12:36

Anyone who uses intimidation is bullying - end of.

Like others have said - send requests / instructions in email, if she tries to give a verbal reply ask her to confirm in email. If she doesn’t follow either a summary for her to confirm. Raise with her line manager their prickly nature and why you are using email to confirm communications.

Oh - and point her to the stationary cupboard, don’t lend her anything

In other words - gray rock her

MyrtlethePurpleTurtle · 13/01/2026 12:35

thepariscrimefiles · 13/01/2026 11:09

Do let the consequences of her own actions play out. The things that she has said to you and the tone that she has used are completely out of order.

Speak to your line manager about it and tell her that, due to her attitude, you are obviously not the right person to train her.

Also, stop being scared of her. She is really bad at her job and she has no power over you. When she snaps at you, tell her that she is being really rude and unprofessional and if it continues, you will take iti further.

Keep detailed notes of your interactions in case she raises a complaint or grievance against you. People like her who are either intellectually incapable of doing their job or just lazy and obstructive are normally very liitigious.

Excellent advice

Kingscallops · 13/01/2026 12:33

WorkplaceDramaHelp · 13/01/2026 11:11

I do think part of the issue is that my position is not on reception, but I have experience and therefore was asked to train the new person. I think she views me as ‘on her level’ as such and therefore takes offence when I give instructions for tasks now. I don’t know if that makes any sense!

Yes, I hear you. She doesn't like you, in particular, pointing out her errors. Well tough, she needs to be know so she can correct them. Don't let this ruin your own job anymore because you don't deserve that. The email advice is great. Start with that paper trail and if her nonsense continues you need to escalate things. If this is a medical environment her mistakes could be costly. Sorry, haven't RTFT if you've already mentioned that. Good luck and don't take her shit anymore. You are in the right.

LittleBitofBread · 13/01/2026 12:33

HelpMeGetThrough · 13/01/2026 11:43

Stop apologising. When she starts that, say something like

“do not talk to me in that tone, I have not called you stupid, I am simply pointing out an error that needs to be rectified for the future.”

Agree with this. DON'T apologise!
I'd also say, in a calm voice, 'It's not appropriate to use words like stupid and I'm not going to engage on an emotional level. Please mind your tone and keep it professional. Factually, there are some things I need you to note for the good of the business...' and carry on enumerating them.

MargoLivebetter · 13/01/2026 12:27

At this stage, I would be communicating by email with this person, so that there is a trackable record of the points that you are raising and she can't complain that you are speaking to her like she is stupid etc etc. I would also be emailing a summary of any tasks that you have given her. So you can say "for both our records, I am emailing confirmation of what we agreed to do today: blah, blah, blah." Then there can be no misunderstandings and as long as your emails are professional, she won't have a leg to stand on!

If necessary, copy in your manager on the emails.

I don't think this is an age thing, I think this is a poor work attitude thing. She sounds really unpleasant. I'm sorry you are having to to deal with this @WorkplaceDramaHelp

MyLimeGuide · 13/01/2026 12:26

She sounds like a grade A moron. Keep a log of it. It sucks, humans!!!!

Brefugee · 13/01/2026 12:26

how is the training carried out? do you have a manual?
Go through each thing, and then each of you sign the training document to say, for her, she has understood the training and can do the task, and you to say she has understood the training and can do the task.

Keep on training until the tasks don't have mistakes.

HectorPlasm · 13/01/2026 12:25

Tell her you are not deaf either the next time she says she is not stupid

Lightuptheroom · 13/01/2026 12:25

The big thing to take away from this is you are not her line manager, you are not responsible for correcting her work. You were asked to complete some training with her whilst a colleague was off sick. Time to return responsibility to that colleague who is now back and her line manager . if your responsibility is a peer checking role now, then any mistakes get returned to her before they get sent out. When returning it, cc her line manager. Ask to speak to her line manager and clarify what your role is, stick to it like glue. I have a senior colleague who I produce a lot of documentation for, she is very much a 'likes you one minute hates you the next' person. However much she may wish, she isn't my line manager but I am expected to correct mistakes. When it became too obvious that she was in fact bullying and trying to throw me under the proverbial bus, I arranged a meeting with my line manager to establish what the expectations of me and my working relationship with senior colleague actually are. That's what needs to be clarified here, that you may not be her manager, but the expectation is that she will be responsive to your training and corrections
For personal comments etc, keep a journal, stay factual, date, time, actual comment made.

SissySpacekAteMyHamster · 13/01/2026 12:25

Just to reiterate, you are helping her pass her probation by correcting her mistakes and keeping schtum as to her shitty attitude.

Let her make her mistakes for all to see, try and speak to her when you have witnesses, as I guess she won't be so snappy!

Definitely go see HR next time she oversteps.

endofthelinefinally · 13/01/2026 12:23

OP it sounds very unprofessional in your work place. This not your fault at all. There should be a proper training system in place that is consistent and documented and training should be done by people trained to train, IYSWIM. Not dumped on somebody who already has their own work to do.

BookWorm7 · 13/01/2026 12:23

When she makes snide comments as you walk past can you draw attention to them by asking her to repeat or I saw a good way to call comments out is to say you don't understand and can they explain it please. It makes them go into detail about their comment/joke and that actually it's not funny and makes them think twice before doing it again.

PuggyPuggyPuggy · 13/01/2026 12:22

WorkplaceDramaHelp · 13/01/2026 12:16

Yes this is exactly it! Sometimes it’s blatant and rude comments, but other times it’s taking my stapler and not giving it back/hiding it in her drawer. Sounds so silly and a non-issue on its own - for ages I didn’t tell my partner because I thought he’d think I was bonkers for being bothered by these things! But when you add up the stapler, plus not passing on important notes, plus the mean comments etc etc it soon shows the real picture.

Haha; that’s so petty of them! Funny to laugh at now as it’s so daft of them, but must’ve been really tough at the time.

The main thing is overall I love my job and I’m very well supported generally to achieve my career goals, so I’m determined to not be bullied out!

I’ve made sure that I have never discussed her as a person to other colleagues (they are often gossiping saying they don’t this or that etc) so that I cannot possibly be dragged into any kind of retaliatory arguments!

It's horrible, isn't it. I hope you have more luck / better support than I did! You're in a good position though with her still being on probation. 😦
(There's a random emoji I've done by mistake and it won't delete. D'oh)

Needtosoundoffandbreathe · 13/01/2026 12:19

Whatever you do don't mention age, etc just keep it factual when you speak with your manager. It's highly likely it's not only you she is treating like this.

WorkplaceDramaHelp · 13/01/2026 12:16

PuggyPuggyPuggy · 13/01/2026 12:10

I was bullied out of a job. It took her years, but in the end, I took an escape route when I found one.

Logging ALL THE INCIDENTS is really important (not that it did me much good in the end!). Especially the ones that seem too stupid and petty to make a fuss about - because when you see them there, listed, it becomes apparent how often she does it. Yeah, you feel like you're being petty if you go " I heard her whispering about me as I walked past yesterday, and, umm, last week she hid my mug?", but trust me, that list of childish hostile actions that happened over 2 weeks, several every day, shows that you're not being sensitive. It's really wearing, much more than actual, substantial disagreements.

Off the top of my head, for you to chuckle at: In my workplace, one of the weekend staff once left a note about something that the first person in on monday morning would need to know. Not being sure who that would be, they addressed it to:
Bully'sName / MyName / Whoever is working!
I saw it first.
Later in the day, my name had been scribbled out so savagely, the paper was torn. Just one of the many things 🤷

Yes this is exactly it! Sometimes it’s blatant and rude comments, but other times it’s taking my stapler and not giving it back/hiding it in her drawer. Sounds so silly and a non-issue on its own - for ages I didn’t tell my partner because I thought he’d think I was bonkers for being bothered by these things! But when you add up the stapler, plus not passing on important notes, plus the mean comments etc etc it soon shows the real picture.

Haha; that’s so petty of them! Funny to laugh at now as it’s so daft of them, but must’ve been really tough at the time.

The main thing is overall I love my job and I’m very well supported generally to achieve my career goals, so I’m determined to not be bullied out!

I’ve made sure that I have never discussed her as a person to other colleagues (they are often gossiping saying they don’t this or that etc) so that I cannot possibly be dragged into any kind of retaliatory arguments!

OP posts:
Needtosoundoffandbreathe · 13/01/2026 12:15

I've been there, it's hard work, but the attitude and repeated errors will not help her pass her probation. Document everything. Stop apologising for giving instruction and asking for errors to be fixed.

WorkplaceDramaHelp · 13/01/2026 12:12

Holidaytrees · 13/01/2026 12:09

It makes complete sense that this situation is wearing you down. What you’re describing isn’t just “teething problems” anymore — it’s a pattern of behaviour that’s affecting your ability to do your job and your sense of safety and comfort at work. No one should be entering the building with a knot in their stomach or coordinating their arrival to avoid someone.
What you’re experiencing is valid
You’re not overreacting. Being snapped at, undermined, whispered about, or treated differently when you’re alone with someone creates a hostile atmosphere. That’s not “just personality differences” — it’s behaviour that impacts your wellbeing and your work. This isn’t your job to fix alone. Ask for a meeting formal with your line manager and take along a piece of paper and make notes.

You’ve already taken the reasonable steps:
You’ve given polite, factual corrections.
You’ve avoided commenting on tone.
You’ve escalated the work errors to your line manager.
And instead of improving, the behaviour has escalated. That’s a sign that this is no longer a simple communication issue.

So it’s absolutely reasonable to speak to someone about how this is affecting you
You’re not asking for anyone to be punished. You’re asking for support in dealing with a situation that is impacting your work and mental health. That is exactly what HR or a manager is there for.
When you speak to them, keep it factual and make sure it is a pattern of behaviour that needs addressing. Talk to them (your line manager - ask for a formal meeting) talk to them about specific examples of snappiness or undermining
The difference in how she speaks to you vs others - don’t speculate why she does just keep it factual she does
The impact on your ability to do your job
The fact that you now avoid being alone with her as you feel uncomfortable, anxious and bullied and the constant snapping is effecting you negatively at work
Discuss the escalation since you raised concerns and that you have tried to help and support her and create a positive working environment

keep a log of what is said in the meeting and any outcomes agreed

met many of these older bullying type of women through work and then can be nasty…..

Thank you so much for this comment, it’s really kind and helpful and makes me feel like I’m not just being a total wimp!

You’re right and I’m going to speak to my line manager/hr if anything more is said, the second that it is said.

There has been an occasion where the snappy comment has reduced me to tears whilst in work, I went and hid in the toilet until I was calm and then took my lunch to give myself time to decompress. I’m minded to go to HR in tears next time to show exactly how I am feeling!

OP posts:
Mangelwurzelfortea · 13/01/2026 12:11

She's clearly determined to fail her probation! Stop correcting her work for her, report her to your line manager, and move on.

PuggyPuggyPuggy · 13/01/2026 12:10

WorkplaceDramaHelp · 13/01/2026 11:26

Yes I’m definitely going to do emails going forward.

a friend did suggest I keep my own log - just a word document or such like - detailing dates and interactions where she is rude to me. I think that’s probably a good idea. I haven’t done it before now as I thought well it’s just my word vs hers, but I suppose a comprehensive account may be useful

I was bullied out of a job. It took her years, but in the end, I took an escape route when I found one.

Logging ALL THE INCIDENTS is really important (not that it did me much good in the end!). Especially the ones that seem too stupid and petty to make a fuss about - because when you see them there, listed, it becomes apparent how often she does it. Yeah, you feel like you're being petty if you go " I heard her whispering about me as I walked past yesterday, and, umm, last week she hid my mug?", but trust me, that list of childish hostile actions that happened over 2 weeks, several every day, shows that you're not being sensitive. It's really wearing, much more than actual, substantial disagreements.

Off the top of my head, for you to chuckle at: In my workplace, one of the weekend staff once left a note about something that the first person in on monday morning would need to know. Not being sure who that would be, they addressed it to:
Bully'sName / MyName / Whoever is working!
I saw it first.
Later in the day, my name had been scribbled out so savagely, the paper was torn. Just one of the many things 🤷

WorkplaceDramaHelp · 13/01/2026 12:10

ByQuaintAzureWasp · 13/01/2026 11:57

Just read yku are not her line manager. Why is her line manager not reviewing her work? Not sure s/he can line manage her if she's not reviewing her work. Pass the reviewing to line manager.

Edited

Yes I think you’re right, I will start directing things to be passed onto the line manager for checking and then they will see issues directly without me needing to highlight it and risk the confrontation in the first place.

i also agree with email/noting of things where we do interact (eg delegating tasks) so that it is clear what has been asked and why etc

OP posts:
Holidaytrees · 13/01/2026 12:09

WorkplaceDramaHelp · 13/01/2026 10:58

I’ve stopped trying to make any corrections etc to her, but I do have to fix the work before it is provided to clients as it’s important it is correct. I think she’s counting on this as therefore it’s not as obvious she’s missing things when I am fixing it. I am considering not fixing it and starting to say that she should get the supervisor to check it?

It makes complete sense that this situation is wearing you down. What you’re describing isn’t just “teething problems” anymore — it’s a pattern of behaviour that’s affecting your ability to do your job and your sense of safety and comfort at work. No one should be entering the building with a knot in their stomach or coordinating their arrival to avoid someone.
What you’re experiencing is valid
You’re not overreacting. Being snapped at, undermined, whispered about, or treated differently when you’re alone with someone creates a hostile atmosphere. That’s not “just personality differences” — it’s behaviour that impacts your wellbeing and your work. This isn’t your job to fix alone. Ask for a meeting formal with your line manager and take along a piece of paper and make notes.

You’ve already taken the reasonable steps:
You’ve given polite, factual corrections.
You’ve avoided commenting on tone.
You’ve escalated the work errors to your line manager.
And instead of improving, the behaviour has escalated. That’s a sign that this is no longer a simple communication issue.

So it’s absolutely reasonable to speak to someone about how this is affecting you
You’re not asking for anyone to be punished. You’re asking for support in dealing with a situation that is impacting your work and mental health. That is exactly what HR or a manager is there for.
When you speak to them, keep it factual and make sure it is a pattern of behaviour that needs addressing. Talk to them (your line manager - ask for a formal meeting) talk to them about specific examples of snappiness or undermining
The difference in how she speaks to you vs others - don’t speculate why she does just keep it factual she does
The impact on your ability to do your job
The fact that you now avoid being alone with her as you feel uncomfortable, anxious and bullied and the constant snapping is effecting you negatively at work
Discuss the escalation since you raised concerns and that you have tried to help and support her and create a positive working environment

keep a log of what is said in the meeting and any outcomes agreed

met many of these older bullying type of women through work and then can be nasty…..