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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To think pizza express has officially lost its charm and is not the same place it once was.

183 replies

SonnyHoney · 10/01/2026 23:54

I cashed in my Tesco Clubcard points for a nice meal out this evening.
We had:

  • shit pizzas
  • shit chicken wings
  • a crappy Caesar salad
I used to love PizzaExpress. It was family-friendly dining with nice lighting, Fun kids colouring that didn’t feel really cheap.

Is it just me, or has it really gone downhill over the last few years? I was genuinely disappointed, as it was always a reliable treat.

There are obviously fantastic little local pizzerias we frequent, but PizzaExpress was always that easy option.

We popped into franco manca new years eve with the kids and that was much better and cheaper.

OP posts:
TeenLifeMum · 11/01/2026 09:17

Namechangerage · 11/01/2026 00:29

I’m sorry to break it to you op but leggera was added 16 years ago 😅

Haha I was thinking this - I had it when dd1 was a toddler. She’s nearly 18 now 😆

we took our 14yos swimming (flume place) with friends for their birthdays and went to pizza express - affordable and decent. Would dh and I go there for a date night? No, but it has its place. I’m guessing they’re franchises and vary.

EleanorReally · 11/01/2026 09:16

i dont think its crap
only issue was timing,
suggest going after the kids have left

much prefer this to a pub meal

Peridoteage · 11/01/2026 09:13

It was always quite basic but its been private equity owned for 20 years. Private equity is all about leveraging up a business, extracting as much profit & interest income as possible, then moving on. It doesn't tend to make for the customer having a great deal or a high quality offering.

Costs have rocketed - rents & business rates on premises, energy, staff wages, ingredients. A lot of businesses are still trying to repay debt taken on to survive covid.

If you are trying to have a meal out on a small budget sadly you will get something crap.

EleanorReally · 11/01/2026 09:12

we also used to go to Prezzo, but all our local ones have closed sadly

Didimum · 11/01/2026 09:11

We went yesterday. I’ve never loved it there, but I don’t like pizza, so there you go.

The kids enjoyed their meals and their pastas were tasty (£8.50 for 3 quite hearty courses), so was happy with that.

I had a tuna Niçoise salad, which at nearly £18 was exceptionally lacklustre. Mostly leaves, maybe half can of tuna, one egg and three new potatoes. Did come with 3 big dough sticks which was good. But £18 for a very basic salad? No, thank you.

The service was bad – very nice waiter but slow. They forgot the kids starters and only served them partway through their mains. Then when the bill came they tried to charge me £13.50 for one of the kids meals, insisting I had ordered the large version – I definitely hadn’t. Didn’t even know they did a large version. I didn’t appreciate them arguing with me as much as they did about it, but they did take it off in the end.

For £70, not worth it.

Wowzel · 11/01/2026 09:09

I really like pizza express and our local one has great service.

LovelessRutting · 11/01/2026 09:07

I also find the service in my local one is really slow and inattentive. Not expecting anything fancy but shouldn’t need to go find a staff member to order more drinks etc. Doesn’t help that it’s in an old building and the tables are spread across various rooms. I now ask to sit right by the kitchen as it’s the only way to guarantee you won’t be completely ignored. I only go because the kids like it and if you use the app it can be slightly cheaper than the competition. Wouldn’t go there for a fancy meal.

rainbowsandraspberrygin · 11/01/2026 09:07

Bjorkdidit · 11/01/2026 09:01

When places like Tapped, independent Italians, Rudy's, Franco Manco etc etc exist, all of which sell better pizza for less money then what exactly is the point of Pizza Express?

Think it depends on kids too. My kids never liked France manca because it was sourdough and had herbs on things! Also didn’t have standard garlic bread. Might have changed now.

So pizza express was always just easier as I knew they’d eat a decent meal and food wouldn’t be wasted.

EleanorReally · 11/01/2026 09:05

RubiesandRose · 11/01/2026 08:51

Yes great 20 years or so ago, now I avoid it, my local one is full of parents not parenting, whilst feral kids run round screaming, pizzas in hand, food all over the floor and it’s not an enjoyable experience.

go later in the evening, when the feral kids are in bed, or at least elsewhere

OnlyMabelInTheBuilding · 11/01/2026 09:04

Pizza express is fine for a quick dinner with the kids after school, the food is quite good and reliable, and obviously it’s family friendly.

It’s expensive now though, for a little bit more, you can go to much nicer restaurants. The wine is overpriced and rubbish

Nutmuncher · 11/01/2026 09:03

Pizza for unsophisticated palates.

EleanorReally · 11/01/2026 09:03

i went recently,
the previous time we had organised a birthday party there for ds, 20 years prior
there is no much else available in my area so it was fine, nice pizza - although expensive, but i guess everywhere is expensive

GeorgeBeckett · 11/01/2026 09:02

Totally agree. As a child it was a fancy step up from Pizza Hut. Some friends did have their teen parties there. It was a nice treat as a student. And then it was reliable for a family friendly lunch if out with the children. It's the price now. That is not an £18 lasagne and if I’m spending that I’ll go somewhere else.

Bjorkdidit · 11/01/2026 09:01

When places like Tapped, independent Italians, Rudy's, Franco Manco etc etc exist, all of which sell better pizza for less money then what exactly is the point of Pizza Express?

Passthepicklesplease · 11/01/2026 09:01

podge98 · 11/01/2026 00:17

My experience has always been quite good but I always use the same chain. Good service, good food and good discount with certain apps.

Laughing at the predictable MN comments about it being budget and shit though. Some people love to be superior over anything, even pizzas.

Why laughing?

A fantastic pizza from a family restaurant, as simple as can be, made with skill from scratch with basic but good quality ingredients, can taste like heaven!

It’s nothing to do with superiority for the sake of it. A pizza made in a chain restaurant isn’t remotely the same thing.

Bunnycat101 · 11/01/2026 08:57

It does what it needs to well. It’s consistent, kids like it and you know what you’re getting. It’s always a very safe and easy meal out and good with allergens. Not everywhere needs to be experimental haute cuisine. It’s ideal for kids and also quite good for larger groups.

Genevieva · 11/01/2026 08:55

30+ years ago it was the only chain offering something approximating Italian pizza and pizza was still a little bit exotic. Compared with Pizza Hut it was a pleasant experience. These days it’s simply a standard affordable pizza chain with a menu that has grown too large. I wouldn’t describe is as ‘shit’ but it’s not haute cuisine and doesn’t claim to be. My kids went there recently on a buy a second pizza for £1 deal, so it cost them about £8 a head.

BigMommasHouse · 11/01/2026 08:54

Late 90’s one opened in Durham. It was lovely. All the other pizza places were late night greasy take aways. Since then the chain has become shit.

Pizza Hut is McDonald’s for pizza… ok if that is what you’re looking for

rainbowsandraspberrygin · 11/01/2026 08:54

hohahagogo · 11/01/2026 08:44

Never understood the attraction 25 years ago, it’s seems so expensive for mediocre food. We fortunately have zero chains in my town and instead 3 good pizza options including one under 5 minutes walk over want a takeaway, my favourite overlooks the water and is cheaper than pizza express, family owned and wine is from their cousins vineyard in Italy, no need for mass chain pizza.

just make your own alternatively, caesar salad takes 5 minutes as long as you have leftover crusty bread, make dough earlier in the day and let dc choose toppings

Making dough etc defeats the object of eating out though doesn’t it.

VillaOfReducedCircumstances · 11/01/2026 08:53

Also, the hot honey dough balls are lovely.

RubiesandRose · 11/01/2026 08:51

Yes great 20 years or so ago, now I avoid it, my local one is full of parents not parenting, whilst feral kids run round screaming, pizzas in hand, food all over the floor and it’s not an enjoyable experience.

Twogonksandapencil · 11/01/2026 08:50

I like PE and have been going for years, (tho' still mourning the loss of the original Giardiniera pizza, which was my fave pizza ever, plus the summer pudding - boo hoo). I think the quality depends on which branch you go to. Our local one (Ilkley) is great; the pizzas are consistently good, service is great and it has a nice ambience. We've never had a bad meal there. Others can be hit and miss. And yes you can save loads by using the app or going when there is a special offer.

dinosaurcookie · 11/01/2026 08:50

hohahagogo · 11/01/2026 08:44

Never understood the attraction 25 years ago, it’s seems so expensive for mediocre food. We fortunately have zero chains in my town and instead 3 good pizza options including one under 5 minutes walk over want a takeaway, my favourite overlooks the water and is cheaper than pizza express, family owned and wine is from their cousins vineyard in Italy, no need for mass chain pizza.

just make your own alternatively, caesar salad takes 5 minutes as long as you have leftover crusty bread, make dough earlier in the day and let dc choose toppings

But the point of eating out is not just the taste of the food, it's the not shopping, cooking and cleaning.
Pizza Express is fine for what it is. Would I go on a date with my husband there, probably not. But it works for large groups or kids and those with dietary requirements (echo what others say, my coeliac sister says it is one of the few places she can trust so we often use it for takeaway).

DancingNotDrowning · 11/01/2026 08:48

twenty years ago it was fab for a casual lunch or early dinner. Staff were amazing, always accommodating of young kids , decent food.

now is all sticky tables, grubby floors that you don’t want to put your shopping bags on, freezing cold and harsh lighting.

Toastythesnowman · 11/01/2026 08:45

It's so expensive now! We went before Christmas and I was shocked at the prices. Much rather go to Franco Manca or Rudy's.

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