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To think pizza express has officially lost its charm and is not the same place it once was.

183 replies

SonnyHoney · 10/01/2026 23:54

I cashed in my Tesco Clubcard points for a nice meal out this evening.
We had:

  • shit pizzas
  • shit chicken wings
  • a crappy Caesar salad
I used to love PizzaExpress. It was family-friendly dining with nice lighting, Fun kids colouring that didn’t feel really cheap.

Is it just me, or has it really gone downhill over the last few years? I was genuinely disappointed, as it was always a reliable treat.

There are obviously fantastic little local pizzerias we frequent, but PizzaExpress was always that easy option.

We popped into franco manca new years eve with the kids and that was much better and cheaper.

OP posts:
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Greenpeanutsnail · 11/01/2026 19:11

I’m sure the leggera pizza used to have a proper salad in the middle and then it changed to pretty much just lettuce leaves. Or am I imagining this?

shivbo2014 · 11/01/2026 18:11

It stopped being good when, they stopped using roquito peppers a couple of years ago. It was always out favourite before that. Although the garlic bread with mozzarella is still 👌

Bulbsbulbsbulbs · 11/01/2026 17:11

I loved it from 1987 to probably 2005 ish. Then it definitely changed.

It used to be amazing. We went for dinner on a Saturday evening probably every other week. Dough balls, pepperoni pizza and chocolate fudge cake with a bottle of Chianti. Very happy days!

Twinkletwinkly · 11/01/2026 17:07

I think both Pizza Express and Pizza Hut are grossly overpriced unless you have a voucher of some sort. I have the Meerkat app and it gives 25% off Pizza Hut sun-Thurs. That’s the only time I’d use them. Even with that reduction it only brings their price in line with a fresh oven baked pizza in an Italian restaurant.

GellerYeller · 11/01/2026 15:07

unbelievablybelievable · 11/01/2026 12:52

It's safe and reliable. Not a special meal out but a nice meal. But I couldn't believe the price last time I went. 2 starters, 2 pizzas, 1 wine, 1 soft drink and a blue light discount came to £70!!!!!

I agree with this. It’s one of my DCs favourite for a more ‘special’ lunch if we’re away.
Definitely reliable for that, or a takeaway.
The one most local to us always assumes you have vouchers when they bring the bill!

Hankunamatata · 11/01/2026 14:40

Many people only eat there because tesco vouchers. Too pricey for what it is otherwise.

Gingercatlover · 11/01/2026 14:38

We like the pizzas the one in our local town is pleasant enough surroundings and good service.

The two we visited in London were a shambles, the service was comical, waited an hour in the one near St Paul’s.

Thought the one in Oxford was shabby.

Drinks and dessert are good but overpriced.

Yuasa · 11/01/2026 13:58

It’s not about ‘being in the know’ - it’s about times changing. Pizza Express has a lot of rivals it didn’t have previously. Turns out a lot of people prefer those alternatives.

I like a McDonald’s, so I don’t think I can be accused of pure food snobbery - I don’t think anyone does what they do better. Not the case for PE.

unbelievablybelievable · 11/01/2026 12:52

It's safe and reliable. Not a special meal out but a nice meal. But I couldn't believe the price last time I went. 2 starters, 2 pizzas, 1 wine, 1 soft drink and a blue light discount came to £70!!!!!

Itiswhysofew · 11/01/2026 12:29

I quite like it, but I've never had any great expectations. There used to be so many of them that you'd just pop in and enjoy a pizza, dough balls, salad, etc. I used to go the ones in Chiswick and Ealing.

Hairypotatocat · 11/01/2026 12:28

Yes, ours closed down recently but was on its last legs anyway! It was good for a family meal as the kids loved it but much better pizza available out there now. It’s also too expensive and menu is too complicated.

Fingalscave · 11/01/2026 12:24

x2boys · 11/01/2026 07:43

It was a treat when I was a Student Nurse 30 years ago ,we used to go to their all you can eat buffet ,whenever we got paid our Bursery

I don't remember them ever having an all you can eat buffet. I remember Pizza Hut did (or may still do).

ARoomSomewhere · 11/01/2026 12:21

ChocolateCinderToffee · 11/01/2026 05:56

Pizza Express was fab when it started, some time in the 70s I think. The problem is it changed hands and now sells American, rather than Italian pizza. The rest of the menu is American fast food, too.

It really was. Started 1968 by Peter Boizot, who was a lovely man. I worked in the Dean St branch in the early 1990s, in the basement jazz club. Good pizza, good music & PB really looked after his waitresses (any 'handsy' customers were admonished / told to leave). It started to lose its magic with the too-fast franchise expansion, then the early 2000s takeover which turned it into US style fast food rather than it's original Italian roots.

rainbowsandraspberrygin · 11/01/2026 12:21

BlueOrangeRed · 11/01/2026 12:07

What I find hilarious is how many folk on this thread are queuing up to say “it’s shit” when it doesn’t pretend to be or set out to be as good as your local Italian or whatever else. Denigrating restaurants like Pizza Express has become a classic identifier of “I’m in the know, me” on Mumsnet.

100% agree. Just reading the OP on this thread I just knew it was going to be full of posts saying “Pizza Express has been going downhill since 1992, the pizza is awful, I much prefer [insert name of upmarket pizza restaurant that had three branches in south west London].

It’s so predictable. Hotel Chocolat is another one. People loved it until it became popular enough to open branches in more places around the UK, and now it’s always mentioned on here as having gone downhill with rubbish chocolate.

My money is on Gail’s being the next place to be accused of this.

Personally I really like pizza express. I love the goats cheese pizza, plus the reliability of knowing what you’re going to get. There was also a really nice salad they used to do (Bosco?) that I still miss.

Yeah this was what I was trying to say.

Pandora was a recent thread of a similar vibe.

happygarden · 11/01/2026 12:12

It was definitely good enough as a date location back in the late 90s early 2000’s. I don’t think I’ve been there in a good 10 years, we have a local pizza place that does amazing bottomless Italian style pizzas for £15 they bring them round straight out of the woodfire. The kids love Pizza Hut buffet

BlueOrangeRed · 11/01/2026 12:07

What I find hilarious is how many folk on this thread are queuing up to say “it’s shit” when it doesn’t pretend to be or set out to be as good as your local Italian or whatever else. Denigrating restaurants like Pizza Express has become a classic identifier of “I’m in the know, me” on Mumsnet.

100% agree. Just reading the OP on this thread I just knew it was going to be full of posts saying “Pizza Express has been going downhill since 1992, the pizza is awful, I much prefer [insert name of upmarket pizza restaurant that had three branches in south west London].

It’s so predictable. Hotel Chocolat is another one. People loved it until it became popular enough to open branches in more places around the UK, and now it’s always mentioned on here as having gone downhill with rubbish chocolate.

My money is on Gail’s being the next place to be accused of this.

Personally I really like pizza express. I love the goats cheese pizza, plus the reliability of knowing what you’re going to get. There was also a really nice salad they used to do (Bosco?) that I still miss.

Florencesndzebedee · 11/01/2026 12:00

@rainbowsandraspberrygin- it’s not about people being ‘snobby’ or looking down on those who eat at PE. It’s a question of quality and value for money. PE is now expensive for what it offers compared to somewhere like Pizza Union. A lot of us are lucky to live to live in places where there is a huge choice of quality pizzas so can genuinely compare the quality, taste, price. If all you have locally is Dominos, Pizza Hut and PE, then PE will come out on top.

Mikart · 11/01/2026 11:57

Dreadful. We took dh's grandkids and even they were disappointed.

BoredZelda · 11/01/2026 11:55

GCAcademic · 11/01/2026 00:56

I know someone who is an incredible chef - his restaurant is in the Michelin Guide.

He told me he eats at Pizza Express on his day off. Apparently because you know exactly what you’re getting, so you won’t be disappointed.

This is the case for any chain restaurant. Not exactly a ringing endorsement for this one in particular.

I used to date the sous chef at an upmarket hotel. Whenever we were out he chose McDonalds or Weatherspoons. With the wages he was on, he could barely afford anything else.

PhantomOfAllKnowledge · 11/01/2026 11:53

I had a Pizza Express pizza in November and it was lovely, very fast service too. DH had pasta which he enjoyed; enormous lasagne!

ComedyGuns · 11/01/2026 11:52

IME it depends entirely on the branch and who is cooking - we have two in our city and one is so much better than the other one.

Lifesd · 11/01/2026 11:49

This depresses me I live in australia and despite amazing pizza here I still long for an American hot 🤣

growinguptobreakingdown · 11/01/2026 11:46

Pizza express is great for small lads and coeliacs.Therefore I've used it since having my kids.Its an easy option but not somewhere I'd go for a special treat.My teens still love it though.

BoredZelda · 11/01/2026 11:42

Peridoteage · 11/01/2026 09:18

For £70, not worth it.

But £70 is barely anything? 20% of that is VAT that goes straight to the government. So you have £56 to cover:

  • all the ingredients
  • the wages of the chef, servers and manager
  • the energy costs of cooking the food & heating & lighting the restaurant
  • cleaning products & bathroom stuff, water bills.
  • the rent/lease payments on the restaurant premises and the costs of providing the furniture
  • payments for IT software used for bookings, payments & the till
  • interest expenses on the debt the business initially takes out to get set up and start trading

They will not be making a massive profit. Pizza express went bankrupt in the US and are restructuring at the moment as they are barely surviving.

You can get family meal out for a whole lot less than that. Pizza Express’ menus consists of really low value ingredients comparatively. Charging £20 for a pizza is criminal when you consider that from Miller and Carter you can have a Black Angus Prime Rump steak for the same price.

I don’t begrudge paying for all the things that go with eating out. Restaurants have to make money, but with Pizza Express, the imbalance for the type of food v price is very clear. As someone else said, if you are paying full price, you are actually subsidising all those discounted offers they are well known for.

rainbowsandraspberrygin · 11/01/2026 11:41

Chiaseedling · 11/01/2026 11:34

Pizza express is hardly cheap, so idk what you’re talking about!!

It was more about the way some people appear to look down on those who like PE.

it’s not cheap. I’ve said that.

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