Hello
I saw an advert for Jones & Smith (clothing) on here before New Year. Simple warning: DO NOT ORDER from them. Read on if you would like to know why...
I sometimes but rarely order online. The item looked appealing and "sale" price Inc post so ordered, having checked it had a UK address in case the item didn't suit me or something wrong.
I had a notification a few days after order confirmation about it being flown in. First red flag. Why (if they are in UK)? I wouldn't have ordered otherwise.
I waited patiently for delivery and emailed the business about "the flight" and they evaded my question about returning if not suitable . They simply hoped I liked it...
It arrived, is not "soft and warm", it is itchy - probably polyester but item has no identifying "front or back" of the jumper. It has no label to indicate counter of origin or fabric used, care instructions.
I contacted the company for a refund (repeatedly) and keep getting "offers" eg spend £9.95 more and choose something else) or have to pay for "expensive" (their words) return to Netherlands.
It seems the UK address on their website is part of a scam. They won't allow returns to it. The only way I would get a refund would be send item to Netherlands at my own expense, despite item being poor quality and not matching description. They need to accept and check before refund. I smell another scam that they will not receive it (allegedly) or something wrong with item (to avoid paying a refund).
Save yourself the hassle. AVOID. Item quality could be from a market stall in the 1980s. Cheaply manufactured and something nobody would buy in person.
Edited to amend a typo