Jones & Smith "scam" - do not order til you read

Yep , I did check - but had never heard of them before checking - I think one thing to be aware of these days is lots of people set up online shops that are simply a brand name just using drop shipping - they don’t stock stuff or make stuff or have warehouses etc - just act Asa Facebook page showroom for others stuff - I know because I had looked into it myself as a sideline - I’m good with Facebook marketing and had some interesting niches I thought would work - I decided against because you simply can’t control the end suppliers quality or shipping or returns process and I could see it could turn out to be managing a total whinge fest over which you have no control - some people though simply don’t care about that -

You could easily check by googling though that Weird Fish is sold through lots of retailers. Next stocks it online. Whole different ball game from brands like "Jones and Smith".

Yep , I hadn’t heard of them as I’ve never seen an actual branch ( if they have them) but can honestly say the quality was really good . Looks like a £100 top - on the womens side I’ve got a few Joe browns items and they are very good too and I’ve never seen a branch of that either - I just check if I’ve never heard of a company now on delivery times for anywhere, customer service numbers etc and if outside UK I dont buy , not because I’m obsessively patriotic but because returns can be an outright scam or very difficult and you have less comeback

Weird Fish is a well established Cornish company. Been around since the 90s, selling Fat Face style stuff. Really good quality, lots of natural fibres if you like the style. I don’t know if they still do kids’ stuff, but that was excellent.

This is all so true. I had the same thing. Two costs one Jackie pair of trainers. Over £200 disgusting clothes. You could make yourself.

I also hot spamed for a couple of 100

Literally the exact same story that has just happened to me!

Literally the exact same story as what's just happened to me!!

I claimed back on my credit card (not jones and smith, another fake company) and got a full refund.

These companies are absolutely fraudulent. BBC did an excellent programme on this type of scam:

https://www.bbc.co.uk/sounds/play/m002h40x?partner=uk.co.bbc&origin=share-mobile

They are harvesting your data and passing on your card details to criminals.

Hi OP, something similar happened to a friend. He ordered from what he thought was a company in the Netherlands. Turns out this company fulfills its orders from China (surprise). They sent the wrong item then tried to get him to take 15% discount off the next item he buys as compensation. He just wants his money back but they are saying he needs to pay to return his item (wrong). My friend is like a dog with a bone, so I’m sure to hear the ongoing saga of what happens next 😁.
Hope you manage to have better luck and get your problem resolved.

@LemonLass ugh! I’ve just had the same experience from jones&smith! Spent £60 on a long brown coat for it to turn up worse quality then something from shein! I have to pay to ship it back around £20 or maybe even more!!! Sooo frustrated!

Yep I’ve had a similar experience so wary now of ‘anything’ online that I haven’t bought before -On a positive side of this I ordered a weird fish top for my H on Black Friday for £28 down from £65 - took a punt as I saw a guy at work in one -.and it is far far better than I expected - lovely material, very well made, washes well, great colour and arrived in 5 days.

Actually. Although I agree its not a total scam, if you listen to the radio 4 episode mentioned up thread apparently for these types of rip off, often the goods dont turn up

I’ve never come across these sites but will watch out.
I found the additional tips noted by @SchnizelVonKrummvery helpful so I don’t understand why you’ve responded in a hostile manner OP? You’ve quoted and replied to two separate posts and tagged the same poster in each so have you accidentally quoted the wrong post?

I was going to say this too. Trustpilot is brilliant.

I know, and it’s easy to discover that with a quick google. My point is they are trying to give the impression to anyone who scans the page quickly that they’re UK when a couple of clicks away shows they are a front.

I do agree that these things - the twee brand name, the pretend UK address - add up to deliberately mislead and that’s part of a scam.

Not a scam in the sense that you won’t receive ANYTHING for your money. But what you get will be crap nine times out of 10 and the same item available on Shein, Ali Baba etc.

I think this is part of the problem. That people don’t see Mumsnet as social media, but as some sort of big mother’s group that we all belong in. Partly because that’s what it used to be twenty years ago.

They don’t hand pick the advertisers because mumsnet is a big company that exists to make money. There was all of those AI images of famous people beaten to a pulp a few months ago for example.

101 Lindon Rd is a terraced house…

Yes, and my post was the former. In what way does giving a few additional examples of signs to look out for (adding to a PP's helpful list) make my post a troll post or makes me a "cockwomble" as you so rudely said in your post last night? Are you sure you're replying to the right person here?

*resolution

Literally just happened to me - teens Christmas list link. £40 for something not at all of the same quality as discription / photo, also with dirty mark on the front. Has to be returned with track & trace to China... Postal cost £20 (post office counter says they see this several times a day now) , but their customer service has spun it out so long now beyond 30 days, so do not trust them to refund. AI customer service utterly infuriating - so upbeat and polite whilst avoiding the question or any resdution. Never,ever,again...will also educate teen on this thread - very useful!

It’s made me even wary of well-known brands. As there are copycat sites. I only order from the likes of M&S, H&M etc…